Absolutely worst moving experience I've ever had. THOUSANDS of dollars of items stolen during a…read moremove. I've contracted several moving companies through-out the years and this was the only "company" with the gaul to take so many things boxed or not. Whether it was a single employee or e employees this is a reflection of the business as a whole. Yes I filed a police report; but the memories and my children's experiences can Never be replaced. Use anyone else but this company in my opinion.

Very hard working movers, kind & polite too! I would highly recommend them. I had to move last…read moreminute due to plumbing issues, and this company did not take advantage and was extremely reliable.

Ken, Danielle and Kevin exceeded our expectations. Our move was large and difficult and they got it…read moredone. I especially appreciate the smiles and laughter even after a long hot day of heavy lifting. Thank you!

My review would be to not hire this company and if you're truly considering this company, please…read moreread all the way through. -My grandparents hired this company based on the recommendation from a neighbor of theirs, as we were moving them from Yuma, AZ to Tucson, AZ. Three individuals showed up to help pack the house and moving truck, but we only had an issue with one of them for the most part. -The tall guy that is supposedly the owners son made rude and condescending comments from the get go about my grandparents belongings and how they hadn't packed anything. Mind you they are in their 80's & 90's with health issues and we had only arrived the day before to help pack things. -The tall guy at one point became irritated that he couldn't figure out how to stack items in the moving truck, so my husband had to take over to insure that items fit and were not broken. The guy actually said we needed about 50 more moving blankets so each item could be covered ‍ that proved to be untrue. -At one point the tall guy became very upset that a heavy item needed to be removed from the truck that had been put in too early, he then proceeded to start cursing and tossing items out of the way, like my grandfathers air compressor. It was at this point that I asked him if he would like us to do it for him, his response was (and I quote) while yelling "I'd love for you guys to do this but your HUSBAND said I need to do it." I replied "you mean do the work you're being paid to do??" And then all hell broke loose with him cursing up a storm (yes I did reply with my own profanity because at this point I was done with him and his disrespect towards my grandparents and their belongings). His last reply was "I don't want money from any of you motherf*ckers!" And they left. The other two workers I never heard make any comments. -After arriving in Tucson and getting the truck unloaded and starting to unpack the house, my grandparents realized that they were missing cash out of a silver cash box that my grandmother used for yard sales. The 1's and 5's were left and the larger bills that had been underneath were gone. In total almost $200 was missing, this box had been in their main closet and clearly we did not get to it in time. Which explains why the tall guy screamed that he didn't want any money from us. - My main takeaway from this is 1) Don't hire this company unless it's a small easy job where physical labor is not required. 2) Don't hire this company if you want your elderly family members to be respected. 3) If you would like to keep either your money or belongings, don't hire this company. I am so disgusted with how my grandparents and their belongings were treated. 10/10 would not recommend.

I had done very little prep for this move. To simplify the process I only moved goods I couldn't…read moreeasily/cheaply re-acquire at the destination. I designated everything in the house as either coming with me in my car, going into a UBox or staying behind. The On The Move 928 team understood my plan and executed it efficiently and accurately. That's all I could possibly ask for. So why not five stars? I reserve five stars for one-or-twice in a lifetime experiences. I can confidently recommend the service.

From the owner: On The Move has 20-plus years of experience moving customers throughout Yuma, El Centro, and…read moresurrounding areas. We beat any price in town. If you find a lower price than ours, locally, we will beat it by 5%. Free estimates provided.

Have been waiting since last Friday for an appointment to get assessment for our upcoming move…read more When I call the number that was in the email from customer service at parent company, North American Van Lines, no answers. You have to wonder if Gale Transfer us open for business.

After reading the reviews, my Husband and I were very nervous for Gale to come pack and move our…read morestuff. We were pleasantly surprised at the professionalism we received. They packed everything in a timely manner, stayed away from the things we told them we were moving ourselves, and intentionally packed everything very carefully. We definitely had a 5 Star experience with Gale Transfer of Yuma!

We used this company for our recent move from Yuma to Casa Grande. They were the only company that…read morewas willing to come and give us a quote to do the move. Two of the employees (Martin & Reyes) showed up 15 minutes early in the scheduled packing day. Both men were very polite and professional. The next day Reyes and Mike arrived on time to load up the moving truck. Again both men were very polite and professional. When we had to reschedule our delivery date, everyone was very understanding and got us rescheduled as quickly as possible. On our delivery date, Reyes and one other mover (sorry, I don't remember his name) arrived 10 minutes early. They did a great job in putting the furniture where we wanted it and put the boxes in the appropriate rooms. This made it so much easier for unpacking. Again both movers were very polite and professional. We highly recommend this company.

The guys showed up within the time slot we were given the day before. All the boxes were brought in…read moreand unpacked. They even built an outdoor table and my daughters crib. All empty boxes and debris were removed from our house. I couldn't fault the guys on the day. The only reason why I didn't give 5 stars is due to our wait for delivery. After our belongings arrived in Yuma, we had to wait a week before they could schedule delivery for us. Apart from that I would recommend this company.

Great customer service. Very helpful in explaining the unloading process. Very friendly and…read morecourteous.

Loved that they were on time had masks on even though the heat was to much, they're so courteous…read moreand worked hard, but one of the boxed mattress tape unwrapped on one side, I let them decide on where to put the furniture in the storage unit because it's a moving company but I should've guided them where to put my furniture, I would recommend this Co. And I will use them to move us again

They're quotes were completely off and they damaged/broke a lot of my furniture. It cost me over a…read more$1000 over what they quoted. The day they were packing I had to follow them around picking up parts to the furniture they were loading that otherwise would have been lost. When they unloaded, there were a large number of items that were either scratched or outright broken. We're still looking for some pieces to the furniture like feet and knobs. They had left the hardware to put our master bed back together in the House we're moving from. I had to make Charlie pick them up and bring them to the new house so they could put the bed back together. My wife gave them the check for the remainder of the move and now Charlie won't answer me about compensation for the damaged and broken items. When you pay a 'professional' for a service you expect professionalism but you won't find that here. Save yourself some money and just hire some labor to load and unload your own truck. You'll get the same results for significantly less cost. This company will disappoint you. The guys that loaded were nice enough and worked hard but they're not professional movers. I don't blame them, I blame their management.

I wish I could offer negative stars. Booked them for a 9 am…read morejob to move a 2 story 3 bdrm house. They rescheduled the same day for 2 pm. They called to say they were going to be 90 minutes late. Reviewed my inventory during the call. I reiterated they would need a 26 ft truck. They showed up at 345 PM in a rented 20 ft UHAUL truck. Abraham stated they would need to make 2 trips ( who does that? why do you not have the right equipment?) The workers were slow and lazy. At 1125 PM they were done. But they tore the zipper on my sectional and destroyed the newly installed tile floors from pushing the washer & dryer and sectional. I sent pictures email and calls with no resolution. It's been 11 days since the move. Do Not Hire Them! My next communication will be through an attorney.

Always, always friendly! I like to deal with local people and they are a great example of customer…read moreservice done right! I have been using their various services, at reasonable prices, for over 20 years and still find that they are the best around! Thanks Ladies for always being there!

I thought I had found a great local business to take care of my shipping and mailing needs. It…read moreturned out that the young woman who helped me was unfriendly, impatient with customers questions and condescending.

Had the best experience today with the staff at this location the gentleman who helped me Jacob was…read morevery helpful and explained the options i had to ship my package with and also helped with my amazon return, got me in and out in a timely fashion and was nothing but smiles and customer service the whole time something other locations lack will be returning in the future! 5/5 all around

Great staff. Easy Amazon return process. Located in the Foothills so no need to go into Yuma…read moreproper..

The service at this location sucks. I was here three times and each time I was told I had to ask…read morefor my refund online. I was never given a brochure or any further instructions of how to file my claim. After I went online I was informed that I needed to go to the store directly. Therefore, I've made my fourth trip here and again I was told I had to do it online. People should avoid UPS stores as they charge a significant up charge to mail packages that could easily be mailed for much lesser cost at the United States Post office. I will most likely be placing a stop payment on my credit card and I may take legal action to recover the cash amount that was paid up front. I most likely will submit a better Business bureau rating if I do not get my refund promptly.

I wanted to update my review. Since I received a reply from the store, I wanted to give them…read moreanother chance and I have to update my review to 5 stars. This will be my new UPS spot to do mailings. What a difference in customer service! Thank you for making changes to make it a great experience!