Sounds like a lot of the complaints posted here are because of impatient and un-informed people…read more Probably should have read the fine print before blaming them for your mistakes. I came in for fingerprints today and was greeted with nothing but friendliness and patience. Thank you, Jasmine. Customers are so demanding about service these days, they forget the people who are trying to help them are the ones who provide the services they need. Is it so hard to be polite? Kindness goes a long way to getting the help you need.

9/9/26: I brought an antique humidor smoking table in to be packed for shipping by USPS. The sales…read moreassociate accepted my item, weighed and measured it, and took $53.38 in payment for the packing. 9/17/26: The item arrived at its destination in Southern California, damaged: a leg was broken off the table. 9/21/26: I contacted UPS Keizer and indicated that I felt their packing service had been deficient. In their reply, they said that they had packed the item to USPS specifications, and that if USPS had damaged the item, that was on USPS, not UPS Keizer. So, no refund of my $53.38. I will never go back to UPS Keizer.

I was in and out in less than 2 minutes! Service was…read morefriendly and efficient!! Although Malia was the only person there at the time she friendly accommodating and efficient! Love It!

I've been to this location twice and never shipped anything out. I was just there waiting in line…read more And the man at the counter was telling the guy in front of me that he wasn't "legally allowed" to ship this package to this guys friend without having his friends drivers license?? The customer kept saying that made no sense and the man at the counter sent the customer away. So I go up to send a little package valued less than $100. Literally 3"x5"x1" and weighs maybe .1 lb going ~300 miles and they quoted me $115. Like I don't understand if this is how the business is actually run or if the little man behind the counter is intentionally trying to sabotage this location, but I'm never going to UPS again.

The people at the store continually for the last five years have been 10 star review. I was in…read morerecently, and Ronnie helped me. He was amazing. He knew exactly what size box I needed and his customer service was beyond reproach. The place was packed and everyone working had a smile on their face. it's so nice to see this kind of customer service.

They have amazing customer service! There is always enough staff to help you! They are very…read moregracious when you have made a mistake on your amazon return!

Efficient, helpful, and convenient - exactly what is needed from a shipping store…read more Expect a line during the holiday gifting season, but they move it pretty quickly. They have office and packing supplies, print and copy services, Amazon return services, and secure post boxes. Rates are comparable to their competitor down the street, but in my experience, UPS usually doesn't surprise you with outlandish weight adjustments. The only downside is that they're located in a busy retail plaza with a congested parking lot.

I always get such fast and courteous service here! The lines if there are any move very quickly and…read moreI'm always greeted directly as I walk in the door ...even if the people working are helping others , I feel acknowledged .This is my UPS of choice in Oregon. Keep up the good work!

Sloppy and unprofessional. A person came in trying to return a UPS package of medicine delivered…read moreto her by mistake. They told her to just throw it away. She left it in the store and they chased her outside to make her take it. I was about to rent a mailbox there and changed my mind. I've had a UPS mailbox in Bend for 9 years and have had a great experience.

I've had excellent experiences at this location. There is a expense to have such resources at handread more

ALL employees are very helpful, polite, and just nice people to interact with. I am very thankful…read morefor the service and help that I receive every time I go there.

The value is terrible. They must have a huge added surcharge as their ups prices are terrible.read more

This would be a 2 star review as our items got mixed up and shipped to the wrong locations, BUT I…read morewill say when we called to complain, they were very nice, apologetic and refunded the shipped charges == 3 starts. Thank you! We shipped large items that were quite expensive to ship. We knew that, even though it was expensive we still had to ship the items. Savanah was very nice and helpful as well as the owner / manager? We would give them another try as they made things right for us. They also have a nice store inside.

This place is incredibly over priced. I wanted to send a package to Canada approximately 5x8, less…read morethan a pound, and they wanted $46. I went to the mailroom down the street and they sent it for $2. Don't even bother here. *UPDATE* While I appreciate the response, the issue isn't about "unexpected costs" or "high-quality materials." My package was already packed and ready to go. I only needed it shipped. UPS quoted me $46 for a small, under-a-pound envelope going to Canada. The mailroom down the street sent it for $2 with no issues. I understand overhead and labor costs exist, but this is more than a slight difference. it's a 2,200% markup. That's not just "pricing based on quality," that's simply not competitive. I won't be returning, and I want others to be aware so they can compare prices before paying.

Shawn the owner was great to work with. They packed and…read moresent a large order for me including China and Crystal and did an exceptionally good job. I highly recommend this store !

Good luck ever getting this place to answer a phone if you are trying to inquire about anything…read moreahead of time. I'm not sure why they have one considering it never gets answered.

They took the package and passed it along in a friendly and courteous manner. Package arrived as…read moreexpected.

Toni is amazing and so helpful! Great customer service and a friendly face as always (:read more

This isn't the closest UPS Store to where I live but it's the store I prefer…read more The staff is always helpful and friendly. Even when there's a long line, packages piling up, and clearly a stressful day, they still manage to be polite and get the job done. I've done printing, shipping, and even Amazon returns at this location and I've been happy with every visit. Recently a self serve Amazon returns counter was added. It seems like a really great addition for simple, quick, scanned returns. I haven't been able to try it out yet because there's always been other customers using it but I'll get my chance eventually. The printing I've had done at this location has always been great quality and done quickly. There are mail boxes available for rent here as well. The shipping prices are comparable, in some cases slightly more, than USPS but there are times I feel more secure using UPS for packages. I live in a rural area and our local UPS drivers handle my deliveries with far more care than USPS so I'm hopefully that it's the same case in other areas when I'm shipping important items to others.

Worst service ever. They want you to pay them a fee to print a label to return a product that UPS…read morelost for over a month. Tommy, the so-called manager, was so unprofessional. He made up a bunch of lies (such as they aren't associated with UPS, I need a QR code even though I had a prepaid label, the system won't let them waive the label printing fee) and then admitted that he just wanted me to leave the store. Really? UPS lost all all respect for not waiving the $2 printing fee on top of their crappy delivery service. What a greedy unethical business.