Thank you for your service. I appreciate the care and attention to processing my returns. Keep up…read morethe good work. Too often people complain and don't see the good. I know this store is smaller than most in Salem and I appreciate all you do.

Waited in line. Says opens at 830am. Gates closed 15 minutes later. Still nobody. Others waiting…read morein cold too.

They have amazing customer service! There is always enough staff to help you! They are very…read moregracious when you have made a mistake on your amazon return!

I used the 4676 Commercial St SE, Salem location to have antiques packed, insured, and shipped to…read morean auction house by them. It took a couple months after shipment for the items to be inspected by the auction house and then listed for bids. When I saw the auction photos, a WWII Navy battle lantern with one crack across the corner of a thick glass lens had arrived with that same lens shattered. When the auction house was notified that this was not the condition the item was sent in, the auction house said that overall the shipment wasn't packed well and avoid this location. As a lessor valued item in the lot, an insurance claim so long after sending wasn't worth the effort, and the remaining items were intact. The service here has always been friendly and prompt, and I will continue to use this shop. Not when shipping antiques... I tried to respond to the owner by email, to give greater details in writing and provide photos, but apparently their email address is not routinely monitored, and no response after a week. Note that the UPS Pack and Ship Guarantee says if your item "is damaged or lost in transit, you'll be reimbursed*." Because of that sneaky asterisk though, I wouldn't count on it. Restrictions apply. Participating locations only. No mention of it.

Efficient, helpful, and convenient - exactly what is needed from a shipping store…read more Expect a line during the holiday gifting season, but they move it pretty quickly. They have office and packing supplies, print and copy services, Amazon return services, and secure post boxes. Rates are comparable to their competitor down the street, but in my experience, UPS usually doesn't surprise you with outlandish weight adjustments. The only downside is that they're located in a busy retail plaza with a congested parking lot.

I always get such fast and courteous service here! The lines if there are any move very quickly and…read moreI'm always greeted directly as I walk in the door ...even if the people working are helping others , I feel acknowledged .This is my UPS of choice in Oregon. Keep up the good work!

Sloppy and unprofessional. A person came in trying to return a UPS package of medicine delivered…read moreto her by mistake. They told her to just throw it away. She left it in the store and they chased her outside to make her take it. I was about to rent a mailbox there and changed my mind. I've had a UPS mailbox in Bend for 9 years and have had a great experience.

I've had excellent experiences at this location. There is a expense to have such resources at handread more

NOVEMBER 2025:…read more Excellent customer service provided at this Wilsonville UPS Store location with specific focus on 'Anthony'. Always friendly and quick to provide help! Recognizes customers by name with a friendly greeting. Thank you Anthony for your 'above and beyond' assistance with our INBOUND and OUTBOUND shipping needs! S.Hicks, Tualatin Oregon

Fast and efficient, appreciate that they have the Amazon return kiosk so that we don't have to wait…read morein line to do an Amazon return drop off. Busy in the daytime.

This would be a 2 star review as our items got mixed up and shipped to the wrong locations, BUT I…read morewill say when we called to complain, they were very nice, apologetic and refunded the shipped charges == 3 starts. Thank you! We shipped large items that were quite expensive to ship. We knew that, even though it was expensive we still had to ship the items. Savanah was very nice and helpful as well as the owner / manager? We would give them another try as they made things right for us. They also have a nice store inside.

This place is incredibly over priced. I wanted to send a package to Canada approximately 5x8, less…read morethan a pound, and they wanted $46. I went to the mailroom down the street and they sent it for $2. Don't even bother here. *UPDATE* While I appreciate the response, the issue isn't about "unexpected costs" or "high-quality materials." My package was already packed and ready to go. I only needed it shipped. UPS quoted me $46 for a small, under-a-pound envelope going to Canada. The mailroom down the street sent it for $2 with no issues. I understand overhead and labor costs exist, but this is more than a slight difference. it's a 2,200% markup. That's not just "pricing based on quality," that's simply not competitive. I won't be returning, and I want others to be aware so they can compare prices before paying.

Good luck ever getting this place to answer a phone if you are trying to inquire about anything…read moreahead of time. I'm not sure why they have one considering it never gets answered.

sent Returns to online store. great service, short lines - one of the hidden treasures in…read moreCorvallis- much less wait than the other store

They took the package and passed it along in a friendly and courteous manner. Package arrived as…read moreexpected.

Toni is amazing and so helpful! Great customer service and a friendly face as always (:read more