They took the package and passed it along in a friendly and courteous manner. Package arrived as expected.

Toni is amazing and so helpful! Great customer service and a friendly face as always (:

Had the rudest experience with the manager named Will this morning. I came into the store just after it opened and was in line when i noticed an Amazon kiosk for returns. That's what I was there for so I went through the prompts on the touchscreen and it stated I should have been provided with a label. The label machine was blinking red so back in line I went to complete my return. I could tell by Will's body language he was not in a good mood, remember this is within 15 mins. of the store opening. He scanned the return bar code on my phone and proceeded to throw my return in a box labeled "GREEN". I don't know about you but I always get a receipt showing proof that I dropped off the return. I informed will I need a receipt and I guess he could not give me one from the register he was at behind the counter so he walks to the kiosk huffing and puffing, opens the label printer and grabs the empty cardboard core from the label roll and throws it in the garbage forcefully. Get's a new label roll and proceeds to put it in the label machine & mumbles something as I reply, "I just need a receipt" and he replies " I didn't ask you that rudely. I finally get a receipt but the ink is blurry and I can't make out any information on it. I ask for his name as this is just unacceptable incident and he refuses to even acknowledge me. Other customers are all watching this go down and it's uncomfortable. I ask a second time for his name so I can contact the manager at a later time and again refuses to give me his name as he calls up the next customer waiting in line. At this point I know its just best to leave so I take a picture of his with my phone and walk out and go on with my day. BTW, he has brown hair and a brown beard and just seems "off". This is where it gets weird..... I finish my work day and see that it's been over 8 hours so I call the store and a gentleman answers and I ask if he is the manager and he states no Will is the manager and I ask who opened the store this morning and he states it was Will and before I can inquire any further guess who snatches the phone from the employee and states "this is the manager". I say, "Hey Will you were the rude guy this morning that was throwing things around and wouldn't give me his name?" He states yes, so I ask for his boss's information thinking I would get a branch or regional manager but Will refuses to give me any information and proceeds to call me "antisemitic" and that I was being "racist" towards him. I think he's saying these things to cover for what the employee who initially answered the phone must be thinking & hearing. I reply with "what antisemitic and racist things did I say Will?" He replies with "I don't know" and I proceed to tell him I will be contacting corporate and then he hangs up the phone on me. I contact corporate in San Diego and speak with a representative name Michael who took down all the information and apologized. I asked to be contacted about the outcome of this horrible customer service incident but Michael said all information will be kept internally, so I know this is the end of the line. I thank Michael for listening and forwarding my concerns as he assured me that WIll, the store owner and some kind of other manager will discuss what happened in a meeting. Looking at other negative recent reviews at this specific store, it seems like this is not the 1st time experience but rather multiple incidents regarding Will's poor/rude customer service. Reading those other reviews I realized I had to write my own. read more

Wow ever since this store has changed owners it has been great! They hire very nice and respectful employees. I come in with Amazon returns pretty often and Charlie has been very helpful! read more

Excellent service! Well run and a pleasant atmosphere. Employees are always pleasant.

Hours on Yelp are inaccurate. Haven't had any issues with this branch since moving to Canby aside from trying to return a package after 6:30 which is when they actually close on weekdays. read more

Cheyenne the Manager is super efficient and helped me with a variety of things, Amazon returns, some were scanned, some needed labels printed. She was able to assist every single customer who walked through her door this morning as she was still helping me. I also need a fax sent...she's the best! read more

I placed an online order for my taxes to be printed and then to be pick up at The store. When I showed up my tax documents were sitting on the counter in view of the public for at least one day. None of the employees were wearing masks either. When I asked the manager why my documents were sitting out in view and why they were not wearing masks she responded by saying that the only people who could see the documents were the employees. I voiced my concern again about the type of documents and information visible not only to the employees, but to the public as well if they just looked over the counter. She then told me that I was the one who sent documents to be printed at a public company therefore they had the right to set them wherever they wanted.I then told her that I was very frustrated and that I would not be coming back. She said good get out then bitch and don't come back. Manager: In response to your "bottom line". As I mentioned above it was the blond lady who was awful, and the black gentleman was nice. How dare you try and make this about race!! Also, you are breaking the LAW by not wearing masks. read more

The UPS Store - Employee not wearing a mask. Other employee not pictured also not wearing a mask. - Shipping Centers Near Me - Canby, Oregon

If I could give this store 100 stars I would. All the staff is so nice and helpful! The store is always so clean and so well organized. Cheyenne is so knowledgeable with mailboxes, I feel so comfortable opening a mailbox up with them and receiving my mail. Will and Brad help me with my Amazon returns and shipping to loved ones when I need it. They both always make sure I leave with a smile on my face knowing my packages will get to where they belong. Toni is always smiling and is a fast worker! Thank you to this lovely team I look forward to seeing them when I visit this location. read more

There's a reason this location has such a low star rating. I came out during rush hour traffic today with my 2 year old. I had two packages to return - one Amazon and one a clothing retailer. TONI told me I would be charged for packaging even though I was returning in the same box it was shipped in. I've never gone to this location as I usually go to Wilsonville. I told her I'd rather drive out there than be charged for absolutely no reason. I would skip the BS and just go to another location. Terrible customer service! Update next day; Went into Wilsonville today and dropped off the same two packages. It was completely FREE! Just as I suspected it should be. I spoke with the employee there and told him about my experience at this location. He told me that each Ups is privately owned and operated, that must be why this place thinks they can treat their customers the way they do. They are scamming people into paying fees they don't actually have to pay. After reading some of the responses on here from the owner of this location. I repulsed by the verbiage and lack of care for customers they have. In the service industry, you are there to help and make your customers happy. Not call them names and say nasty things to them. read more

I went to the Canby store to have 11 pages scanned and emailed. I paid $11 (!) and left. A few moments later the recipient let me know nothing came through the email. I called the store, let them know, Warren assured me I'd get a credit since I had to return to get it corrected. When they had finished rescanning and emailing, she told me I didn't have to worry about paying for it. I said good, because I had to come back because of your mistake, and I was told I'd get a credit of some kind when I got here. Warren told his associate no credit would be issued. I said I'd like to hear it from him - he was avoiding me so the associate had to call him over, and he proceeded to inform me I would receive no credit since they had to be rescanned and emailed again! What? That's what you do to fix your mistake! That's customer service! Wait, no it's NOT!!! BooooooooHsssssssssss read more

I was given the option to have my package securely delivered to this store so i could pick it up and avoid the risk of the package being stolen or returned to sender by my apartment manager office. I received an email saying it had be delivered. I go to pick it up and they dont have it. The nice agent said there is a drop site at the market n the corner and it might be there. I walk over and check with the clerk and they do not have it either. I contacted the seller and it turns out the tracking does have it sent to this store address and suite number AND that same day they sent it back, return to sender. Do not use as a secure site for picking up your packages. It was utterly disappointing especially since the package had gifts for my daughters bday and the seller had to cancel and credit the order as it could be duplicated. Brought me to tears today. read more

I really miss the ambience of the previous owner and why can't the new owner keep good people? Not one employee are personable nor are they remotely clean and presentable. At least shower and shave. The males at this location are so unkept and crusty looking. I like that's is nicer on the inside. I do not appreciate the mailbox price hike. Uniforms are a nice change but work on the cleanliness of the employees. Brushing teeth shouldn't be asked but more expected at This point. read more

I've had multiple issues after having packages set to the store and every time the employees seemed to have little to no interest to help. One time the manager immediately wrote me off until an employee remembered the package I described and another time they denied the package when delivered and did almost nothing clear up the confusion when questioned about it. read more

This store and the clerks there are so helpful and wonderful at their job. I came in at one point with a box of miscellaneous boxes to go into, what I thought, would require a larger box. The lady at the counter not only fit everything into the box, she was friendly and just made the entire transaction smooth and quick. They are fabulous. That is why I always return here for shipping needs! Kudos. read more

I'd give it a 0 if possible. They refused to pack & ship as directed by Breville. Additionally the clerk was belligerent & after my initial interaction refused to speak to me. Supervisor was little better. Worst ever UPS interaction. Go to any other, Wilsonville is stellar, same Woodburn & Newberg is also pleasant & helpful. read more

This store should loose their license with UPS. They look bad on them. Terrible and rude costumer service. The employee ignored us and my sister can barely stand and walk. I asked the employee (after a few minutes)" Are you ignoring us?". She got very rude with us. Then I guess the guy that was in there was the boss. She went to him and said she quits. Then he came to my sister and I and said " thank you for making my employee quite". They very rude. The only way that it will change is if people stop going in there. Show them that they need to be more respectful to customers. We are their bread and butter and they need to respect that. Reply to owners comment - WOW, can't take responsibility for your action and employees action? No one treated you like a slave. Know your history first before throwing that word out there. Also read the other reviews. We pay for a servce and not to be treated the way you treated us and many others. Also some customers that witnessed our exchange came out and told us that they would give us their name and number if I file a complaint. Quit making excuses. You and your staff have poor customer service and should be held responsible for that. Also if one of my employees made a crying motion like yours did to a customer, she would have been fired on the spot. You do not treat people like that in general period. read more

I don't think I can leave zero stars...I would if I could. Warren completely ruined our curriculum by cutting into the borders and punching holes into many of the words on the edge of the page. Would have been nice for him to own up to HIS mistake and refund the money and pay for a replacement curriculum book. I recommend that NOBODY do any business at this store! Worst customer service ever!! And was extremely rude about the entire transaction. Please pass along to your friends!! read more

The older lady with short blonde hair is VERY rude and just had a overall bad attitude. Doesn't seem like she has much patience at all and was on her phone? Shouldn't be working in customer service!! read more

This is for Dimitri who works at the Canby UPS store. He is very thorough and knowledgeable. Also very pleasant to work with (not that others are.) Keep it up Dimitri. I hope Warren knows your worth. read more

Was just in UPS STORE here in Canby. The worst experience I've ever had. Both people working were rude an cussed with a store full of customers. My sister asked if they were ignoring me because the woman was moving boxes that had been sitting there for longer than the 2o minutes we'd been in the store. Because my sister asked that question the woman went off on her. Walked away from me told her boss she was going to lunch. She wasn't taking my shit. I hadn't said anything. He then yells at me telling me thank you for making his employee quit. But that's not what she remotely said. Again. I said nothing at this point. Then another customer starts yelling at them when they both are going off on me. I went to walk out cuz I got kicked out. Dropped my cane. Still being cussed at. I finally turned around and told them I've done customer service for over 30 years and theirs sucked. They continued cussing and told me to go cry elsewhere. Making a crying rubbing eyes motion. Well I wasn't crying. Even tho what was needing notarized was an inheritance form from my father's recent death. And I was seeing his death certificate for the first time. We are spreading his ashes tomorrow. And I'm very emotional. But some people are too self absorbed and bitter to be decent human beings. I will NEVER give them my business again. They don't deserve to thrive treating people so badly. People gave info to my sister to give to UPS towards filling a claim. They said they are always rude. So sad they don't care about customer service. By the look of the ratings I'm not the first they've been rude to. I've managed several multi million dollar retail stores. And this would not be acceptable. Good customer service goes a long way. This situation could have been better if they didn't act like children. Responding to your comment WH. I AM TELLING THE TRUTH!! Never in my life have I ever treated ANYONE like a serf. You act like you despise your customers. And if I'm so wrong in my review why are your ratings as bad as they are? You and your employee treated people like they were interrupting your day. And why were people defending me while you were yelling at someone who said nothing? Look at how you respond to reviews. You act like you're a victim. You're not. You're a bully. And you have subjected this town to your horrible attitude. I'm not worried and I can sleep at night knowing I don't treat others the way you do. I don't have to spend the rest of my life defending my actions. Seems you do. You'd feel a lot better if you stopped being a jerk. A lot of nice people in this town. No one is out to get you. Justify your behavior however you please. But we both know you got some serious issues with how you perceive yourself that shows and reflects on how you treat others. read more

I hate to leave bad reviews for local businesses, but this place is terrible. The people are rude and condescending. I've had a handful of experiences with them and I will gladly drive miles out of the way to avoid any interactions in the future. Check their Google reviews....they're even worse. read more

I went in to drop of my apple iPhone to be sent in for repairs. The blond woman at the front desk was rude and disrespectful. She didn't know how to do the task and looked at me as if I were stupid. I was very frustrated and disappointed. The other associate was able to help when I asked the woman to get his help. Definitely not going back there. read more

I went in tonight about 15 minutes to close so that I could ship a package after I got off work. The gentleman helping me was very polite and patient with me, as I was a little frazzled having never shipped a package before. As I was filling out the paper contact form with both mine and the recipient's address on it, another woman who worked there (short blonde hair, not wearing a name tag OR a face mask) came to the register and began abrasively shouting at me to "hurry up". She was aggressive, extremely rude, and yelled at me the entire time. I wish I'd gotten her name. Avoid this woman at all costs! Thank you to the gentleman who helped me tonight, I am so sorry that you have to work with her. I wish I'd gotten your name so that I could commend you for how patient and kind you were. I am not one to normally write reviews on my experiences, but this was absolutely ridiculous. Update: Jen B.'s review (two or three below mine) includes the picture of the woman who was abrasive and rude. read more

I like the owner, and the service is great. That's pretty basic, but my items always arrive in good shape.

Better be buttoned up if you use this location, they are not service or customer oriented and Amazon returns can be unpleasant rather than solution oriented. read more

Awful customer service by the manager/owner. I had 2 separate packages and explicitly asked for them to be rung up as separate transactions, I also reminded them they needed to be separate. They did them as one transaction which has one receipt which had both transactions on it. I need the receipt to a customer that cannot have the other items on it. When speaking with the owner to try and rectify the problem he was extremely apathetic and refused to offer any solutions. I asked if the transaction could be cancelled and re-done and he refused to do this as well. Do to his and the cashiers awful customer service and apathetic attitude I will never use this store location again. read more

These people were very rude to me. When I walked in the woman appeared angry. She also was annoyed because I had multiple items to scan and I had a question about one of them since I had two of the same item to return. The owner was very rude and acted annoyed that I had a question about verifying one of my items. The woman kept telling me that the sign in front of the store said to "have your items ready." She would not listen to the fact that I may have mixed up items and was asking for help. Then, when other customers came in, they proceeded to tell me how most people just come in ready to send their stuff off and leave and don't have questions. I guess these people never make mistakes. Also, it was as if they were "tag teaming" being rude and condescending toward me. The were unbelievable. I'm shocked they are still in business. I will NEVER set foot in there again. read more

I just went in to make copies. I told her that it only copied half the document. With a mouth full of food she said hat will be x dollars. I said even though it didn't copy correctly? She shook her head yes.unbelievable! I told her the first round didn't copy well. Yes she was eating and it smelled like peanut butter. If you were the owner you should have jumped in to help. You are just as bad as her. I am a business owner and would never treat a customer the way you do. I have used a copier a million times. Mine just broke at home. read more

The owner there is absolutely horrid. He stands with a blank stare like you're talking to a brick wall & is absolutely no help. The absolute worse expiernce if my life along with the owner being a whitless twit. I proceeded to call his corporate and file a complaint my service at the store was horrible. Another tip, if he refuses a refund on an incorrect package and you ask for store policies and procedures because that's how he informed he there are no refunds he will call the police on you. Here is the number to corporate. (800) 789-4623 (He could have voided the label and refunded me) TWIT! Fyi called corporate and the actual UPS Store are amazing and very helpful! GO TO USPS OR WILSONVILLE! read more

Do not use the computer. It charges $4 just to fire it up then its .5 per minute total waste of money.

We continue to do business with the UPS store in Canby. The owner is the best, he has taken care of all our needs and requests over the years, and his staff is very helpful and friendly! We highly recommend this store for all your shipping supplies, shipping, post office boxes, and other services they offer! read more

Went back recently to mail a package to one of my relatives and they were a lot friendlier than I remember. After dealing with all the scowling and bad attitude at the Post Office this was actually an improvement. read more

I decided to use this store to ship a special gift to family in Washington for Christmas. They said they could get it to the destination in 3 days. After 5 days... it still hadn't arrived. I went in with my tracking # off the website for UPS. The owner was very flippant and simply said it's missing. You need to start a claim. I have gone to the store on 12/17, called UPS to follow claim number because I never got a call back from Canby store, took copy of invoice for proof of gift sent to store on 12/29/20. They said now claim amount for refund would be sent to store and owner would contact me. As of January 14,2021.... no word and no contact. Customer service at this store is severely lacking. Losing the special package was heartbreaking enough, but the lack of empathy and caring made it worse. Based on other reviews I saw AFTER I used this store for shipping, it is not uncommon. read more

Worst experience EVER! Go in often for services... TERRIBLE customer service. Owner is one of the rudest people I've ever met. Will not do business with him. Went in and got a lady. She was cussing and at the fax machine pounding on it after she made me wait for her service then accuse me of cutting in front of somebody which I did not because there was nobody else in the store other than another customer being help by another employee. She was beyond rude pretty much giving me the web for of how rude I was for cutting somebody off and how I needed patients and completely went off on me. Under my brother said what a bitch and I was told I could no longer come back. Good riddance to bad rubbish. That place is terrible. Worst worst worst customer service I've ever been at. Called the city to see where to put complain and they said oh yeah it was we avoid that place and will drive to Wilsonville vs going in there! What a reputation. Small town bad customer service I hope they go out of business soon. Owner... you worker was cussing out the fax machine and pounding on it with her fist... I guess that's ok! And no you didn't hear it... she told you. I didn't bypass the line and I did apologize if I had, but he walked in behind me. You are unreal! Like I've said.. every time you've or this lady has waited on me it's been terrible experience to the point if I see you, I don't walk in. And whoever this lady is... wow is all I can say... I Gilles it's okay for workers to cuss and slam fist on faces but customer stating a fact... I'd be more concerned in how your customers are being treated and witnessing and feeling as they walked in as a business owner. Since this experience I've noted to a lot of coworkers how I've been treated and today's show of your employee and all said they'll drive further to go to another store... that's what you should be concerned about... makes me confirm in your reply how terrible your service is. read more

Not a helpful store, doesn't have many shipping supplies if any, been a wasted trip 2 times now. It's basically A DROP OFF SITE ONLY, Go Elsewhere if you need UPS services!!!!! Parking is tight and a very busy lot, not an ideal location at all. read more

I have to say, after a few interactions I am not a fan. Never have I been to a business with such rude employees and lack of customer service. Seriously take your business elsewhere. I have had wonderful interactions at the Canby post office, and a nearby fed ex. The two ladies that work here are obviously bored out of their minds, and their only entertainment is being rude to customers. The reviews on here show this time and time again. And the owners comments show a blatant disrespect to customers. If I could rate zero stars I would! read more

DO NOT USE THIS LOCATION FOR NOTARY IF YOU WANT IT DONE PROPERLY!!! The notary, who is also the franchise owner, incorrectly notarized our documents for which we paid $60. They were rejected by the company that they were sent to. He refused to correct or admit his mistake. This is the worst customer service we've ever received. read more

Horrible customer service. I have worked in customer service for 10+ years including many years at a particular retail store famous for it's customer service. This store could take a page from their book. No accountability, horrible attitudes, argumentative. How about making a customer happy and fixing things. Bad customer experiences cost far more for a store than good ones, never going back and will advise everyone I know to do the same. read more

Worst treatment of customer ever. Middle aged brassy woman was not JUST rude, but filled drama, waving me off with dismissive gestures. I had gone in for notary services and I needed two witnesses. Warren, the owner, and two employees were there, however the woman informed me that I had to bring my own witnesses and to talk to a lawyer. Apparently there isn't a modicum of empathy in this woman. It's hard enough to recognize that the time has come to obtain a power of attorney for a loved one, without being treated poorly by someone that is supposed to be a proffesional. I tried explaining that I understood the rule and had wanted to ask a couple of additional questions, but she was raising her voice, turning her head away, and made it very clear she was not going to entertain any further questions. Funny because 15 minutes later, I had another notary take care of our business, and next week, I will be using ANYONE else but this store for additional notary services I anticipate. The fact that the owner allowed this to go on in front of him, without intercepting is appalling, and I will no longer bring my business to him. Good riddance. read more