This has become our "home" UPS store. The team here has been great and the service level continues…read moreto increase as they have gotten to know my husband and I. They are friendly, helpful and welcoming. The location is convenient as we also work out next door at "The Trainers Club." We use this location both for deliveries as well as shipping. I will continue to use this location.

Super efficient and helpful. Even with a post-Christmas return line they were friendly and seemed…read moreunstressed.

Horrible experience. I tried to mail something that should cost $8 and was told it would be $18…read more When I asked why, the serviceperson told me they 'had a 30% markup.' I pointed out that it was more than a 100% markup and asked what I was missing. She told me that's just how it was and if I liked USPS so much to go there. So I did. My money and I will never darken this doorway again.

I caution anyone from using the Monroe Parkway Postal Annex if they wish to send packages by DHL…read more Here is my recent experience: On 7 February 2025, I asked this branch of Postal Annex to help me send a 0.55 pound package to Indonesia. I asked them if they charged the same rates as DHL. They said their rates were in the same range as DHL, and they gave me a twenty dollar discount to sweeten the deal. In the end, after the twenty dollar discount, I was charged $163.41 to send the package to Indonesia. Out of curiosity, I decided to go directly through DHL the next time. On 7 April 2025 (exactly two months later) I went to an actual DHL outlet on Scholls Ferry Road and asked them to send a package with the same contents, the same weight (0.55 pounds) to the same street in Indonesia. DHL charged me only $74.52. In other words, sending a DHL package through the Monroe Parkway branch of Postal Annex cost me more than twice as much as sending precisely the same package (same contents, same weight, same destination) through DHL itself. I hope others will learn from my experience and not allow themselves to be overcharged by this branch of Postal Annex. I verify that the statement above is true and correct and have retained receipts as evidence.

They are apparently closed! The windows are covered in black plastic, so this closure looks…read morepermanent!

I've utilized the services of Postal Plus a number of times over the years, and I've always had a…read moregreat experience. Specifically they've helped me twice with passport photos, which can be tricky and something I don't want to trifle with. They follow the requirements and I haven't had an issue with any photo being accepted. My most recent interaction with Postal Plus was shipping a package around the holidays. The US Postal Service line can always be arduous this time of the year, but for a few extra bucks more I was more than happy to have Postal Plus help me out. They offered me some options for shipping, including UPS and FedEx, and in the end found a great price that also worked with the shipping timeline I needed. The service has always been friendly and helpful too!

They took the package and passed it along in a friendly and courteous manner. Package arrived as…read moreexpected.

Toni is amazing and so helpful! Great customer service and a friendly face as always (:read more

This isn't the closest UPS Store to where I live but it's the store I prefer…read more The staff is always helpful and friendly. Even when there's a long line, packages piling up, and clearly a stressful day, they still manage to be polite and get the job done. I've done printing, shipping, and even Amazon returns at this location and I've been happy with every visit. Recently a self serve Amazon returns counter was added. It seems like a really great addition for simple, quick, scanned returns. I haven't been able to try it out yet because there's always been other customers using it but I'll get my chance eventually. The printing I've had done at this location has always been great quality and done quickly. There are mail boxes available for rent here as well. The shipping prices are comparable, in some cases slightly more, than USPS but there are times I feel more secure using UPS for packages. I live in a rural area and our local UPS drivers handle my deliveries with far more care than USPS so I'm hopefully that it's the same case in other areas when I'm shipping important items to others.

Worst service ever. They want you to pay them a fee to print a label to return a product that UPS…read morelost for over a month. Tommy, the so-called manager, was so unprofessional. He made up a bunch of lies (such as they aren't associated with UPS, I need a QR code even though I had a prepaid label, the system won't let them waive the label printing fee) and then admitted that he just wanted me to leave the store. Really? UPS lost all all respect for not waiving the $2 printing fee on top of their crappy delivery service. What a greedy unethical business.

This store is quite large and new. Located in the Sunnyside Plaza, it's got a decent size parking…read morelot. There are also a few 10-minute spots right out front if you're just stopping in. I primarily use the store for printing. The print and go option they offer is easy to use. Black and white printing is significantly more affordable than color. But printing on my own is more affordable than having employee help. I haven't interacted much with staff, but my few interactions have been fine. I've also seen them help folks carry packages or hold open doors. It's never been too busy.

Excellent location to drop off Amazon returns. There is a self drop off station. Staff always…read morefriendly.

Service is amazing I believe it was Jazmine who helped me she was so helpful and took her time,…read moremade sure I got my triple a discount even though I always forget, it's a fair price to send something to my son overnight I always use them, I have used most of their services, sending packages, laminating important things, they even helped me figure out how and what I needed, if I can suggest something please ask them before just grabbing a package as they are very differently priced and I thought my husband was ripped off come to find out he bought the really expensive shipping box

I might start coming here just to hang out. These ladies are awesome! Outstanding service with a…read moresmile and totally unjustified and extraordinary patience with my bumbling efforts at a return. I'm returning today to send a package containing a very fragile birthday gift. I am confident it will be packed and handled with care. These people are experts at what they do, and super nice about it!