I have had a mailbox here for almost 6 years I think... this staff is amazing so helpful-I get lots…read moreof packages because I am disabled and so I order many things online and they are so accommodating and help me so much! These people work very, very hard and do such a great job! I just realized I hadn't maybe reviewed them yet so I wanted to do that. Thank you to the team. I am so happy I don't have to go anywhere else! It's always fun to go in and pick up my mail because it's like saying hello to my friends!! great job and I'm so happy for your growth over the last several years and I would expect it to continue. Great service is the first step and accuracy and helpful people and happy staff is the way to do it!

Always helpful and professional. The team at the Mail Room always provide wonderful customer…read moreservice - we've been clients for years and I am glad they provide such a great service for Newberg. This ranges from notarization services to mail services to packaging up large shipments.

Great all the time because of extraordinary service from the general service and counter clerks in…read moreparticular.

Most the employees are nice, but their employee Carlton is overall rude, will automatically charge…read moreyou the maximum price he can for shipping without offering options, and often reeks of poor hygene. For a better experience just post your packages from the Newberg post office.

They have amazing customer service! There is always enough staff to help you! They are very…read moregracious when you have made a mistake on your amazon return!

I used the 4676 Commercial St SE, Salem location to have antiques packed, insured, and shipped to…read morean auction house by them. It took a couple months after shipment for the items to be inspected by the auction house and then listed for bids. When I saw the auction photos, a WWII Navy battle lantern with one crack across the corner of a thick glass lens had arrived with that same lens shattered. When the auction house was notified that this was not the condition the item was sent in, the auction house said that overall the shipment wasn't packed well and avoid this location. As a lessor valued item in the lot, an insurance claim so long after sending wasn't worth the effort, and the remaining items were intact. The service here has always been friendly and prompt, and I will continue to use this shop. Not when shipping antiques... I tried to respond to the owner by email, to give greater details in writing and provide photos, but apparently their email address is not routinely monitored, and no response after a week. Note that the UPS Pack and Ship Guarantee says if your item "is damaged or lost in transit, you'll be reimbursed*." Because of that sneaky asterisk though, I wouldn't count on it. Restrictions apply. Participating locations only. No mention of it.

This would be a 2 star review as our items got mixed up and shipped to the wrong locations, BUT I…read morewill say when we called to complain, they were very nice, apologetic and refunded the shipped charges == 3 starts. Thank you! We shipped large items that were quite expensive to ship. We knew that, even though it was expensive we still had to ship the items. Savanah was very nice and helpful as well as the owner / manager? We would give them another try as they made things right for us. They also have a nice store inside.

This place is incredibly over priced. I wanted to send a package to Canada approximately 5x8, less…read morethan a pound, and they wanted $46. I went to the mailroom down the street and they sent it for $2. Don't even bother here. *UPDATE* While I appreciate the response, the issue isn't about "unexpected costs" or "high-quality materials." My package was already packed and ready to go. I only needed it shipped. UPS quoted me $46 for a small, under-a-pound envelope going to Canada. The mailroom down the street sent it for $2 with no issues. I understand overhead and labor costs exist, but this is more than a slight difference. it's a 2,200% markup. That's not just "pricing based on quality," that's simply not competitive. I won't be returning, and I want others to be aware so they can compare prices before paying.

Can't express enough gratitude towards Frank and the service he offers. From initial contact to…read morereceiving my mailers.... Frank was approachable, flexible, worked with a designer and 100% professional! Truly appreciative of all his efforts!

I used Eagle Mailing to direct mail my postcard promotion to a custom list of 800 art directors…read more Frank Roe answered all my questions and made the whole process painless with great service and impeccable customer support from beginning to end. The cost was more than reasonable, and I'd recommend them to anyone in the Willamette Valley.

Thank you for your service. I appreciate the care and attention to processing my returns. Keep up…read morethe good work. Too often people complain and don't see the good. I know this store is smaller than most in Salem and I appreciate all you do.

Waited in line. Says opens at 830am. Gates closed 15 minutes later. Still nobody. Others waiting…read morein cold too.

Clean store, useful services (including document shredding), and the staff is always friendly.read more

I received such great customer service last week at the Wesr Linn location. I was so stressed about…read moremy package arriving on time. Isaiah explained all my options and was so kind and helpful..