Disrespectful rude service Had a simple request for a few copies and the clerk was sarcastic and rude. I said I would take my business elsewhere and she said " you do that". read more

GO TO COPY CATS West Salem!!! I will now only be going here after my first experience. I didn't have a typical experience, I went there desperate and not knowing what I was going to get or what to expect. I'm a transplant from SOCAL and usually do all my printing through Walgreens or Costco because we've had great experiences there. I had just gone to Walgreens to pick up a photo of my brother in law for his celebration of life and the quality was TERRIBLE! There were creases everywhere, the ink bled, and they enlarged it without asking, cutting off his head. I went to copycats in disbelief of the experience I had just had at Walgreens. I met the owner of copycats and she was so nice! She went out of her way to make the moment right! She explained why it might've bled, and why it was extremely fuzzy/pixelated, she reprinted it there at copycats and it looked a Thousand Times Better! I cried out of happiness and from her kindness. If you've never gone here for your printing needs, CHECK IT OUT!!!! I will ALWAYS recommend them! read more

I am a graphic artist, illustrator, narrator and writer, and Copy Cats has the best service, best quality copies and Photoshop services and best prices I have found in the area. I recently moved from West Salem to NE Salem, and I surely miss them being close by. I HIGHLY recommend them to anyone that wants clear, colorful and professional copy-ready works done well. read more

I've really tried to like this place because it is convenient to where I am located. But every time I come in I stand at the counter for so long. NO ONE ACKNOWLEDGES ME! I have to ask for help after 5 minutes of being ignored. And then they act like they're being put out. Today I stood for over 10 minutes and received no help. Even if no one else is there the employees just sit at their desks and ignore everyone who comes in. It's really frustrating. I feel like it's rule number one in any business. Customer Service. The employees here were not trained correctly or they just don't care. I won't be coming back. I'd rather drive through town. I do NOT recommend this place! read more

I can't say enough good things about this company! They have done business fliers for me, business cards, custom signs, custom engraved gifts (metal cups, cutting boards etc). They are the nicest people and are very creative in helping me come up with designs and ideas for customized gifts. read more

I rarely write reviews, but Copy Cats has always provided such excellent service that I feel compelled. Today, I had an urgent project that needed to be notarized. I knew that Copy Cats always has a notary available. And they did not disappoint! Thank you, Copy Cats, for being a great business and a great supporter of the community! read more

Copy Cats is, hands down, the best place in the area for digital printing projects! Being a graphic designer and having worked in a print shop for years myself, I am very picky about how things are printed and the quality of the work. I have had to order several last minute rush jobs from Copy Cats and they have always delivered. Not only are they willing to work hard to get your project done in time, but the quality of the work is unmatched, AND the price is fair! DO NOT go to Fedex Kinkos, UPS, or any other mass corporation to get your projects printed. You will pay significantly more for an inferior product. Not to mention, Bruce, the owner/manager (?) is the kindest guy you'll ever meet. He will work hard and go the extra mile to make sure your project is perfect. I look forward to working with Copy Cats again in the future. read more

I needed some awards for a company event. There was a mix up on ordering - I thought it was done and it wasn't. Copy cats saved the day! I went in on Tuesday late afternoon and had 10 awards customers done by Thursday! The service was AMAZING! Thank you so much for the quick efficient work! read more

My experience at copy cats was terrible to say the best about them. At the west Salem location I needed some assistance and a Julie The manager is just super impolite and rude. Not a proper greeting or warm welcome. Gave me less than mediocre service and even over heard some workers saying how mean Julie is to staff. Tried doing services one more time to give the benefit of the doubt and went to independence instead. A man named Ken assuming manager PROMISED me something would get done guaranteeing he could meet my time frame and needs and failed to do so. Didn't call or follow up or even an apology for missing something so important. Ken proceeds to get short and angry with the staff instead of owning the situation and apologizing. I don't know who is running this business but clearly the individual or individuals doing so have no competence of running a small business. Absolute joke of a company and whoever has done the hiring should be deeply ashamed of who they hired to represent their business. For those reading do not go here for any services for they won't get completed, terrible service from management and just a disaster of business ownership. Never again would I step foot there. I'll spend more money somewhere else. read more

Always a pleasure. Fast and super friendly service! You rock Copy Cats!

Do not respond to emails or follow up on quotes. Second time I've attempted to get some pricing on large jobs with no response.

My wife went to West Salem store Monday October 21st. She wanted 3 photos enlarged in black and white. (Simple 3 photos made bigger). The Person helping was short and said it would take over one hour. When she returned the 3 copies were ready for $14+, she was rude and argumentative. My wife left and went to FEDEX on Commercial. Photos were done in 2-3 Minutes and cost $1.03. K's Husband read more

They charge $.95 to print a black and white page. Better have cash too because if not, $.35 to use a card. Poor service, high prices. It's worth a short drive down the road to FedEx or UPS stores. read more

I've needed a couple projects done and copy cats have come through every single time! They are fast and friendly! I love this place!

I requested a quote a month ago. Still no return contact. I have email many times. Nothing.

If you call you with a price after I give you a project I may do business with you. It's called a quote, get it together.

I received amazing service from Michelle. She went over and above to get my materials just the way I needed them bound. Took extra time but she stuck with it til she figured it out! read more

For the last 10 years, whenever I've needed a print job or project done, I've leaned on Copy Cats to complete it. The service was great, the project was done correctly and the price was the best around the area. I stopped in the other day and was really disappointed in the service and attitudes of the employees, one being a long time employee, I wish I could remember his name. A line was forming and there were multiple employees on computers. The one younger employee at the register asked for help a couple times and was brushed off. Because he was frustrated, this lead to him being a little brash to the people he was helping in line. When it became my turn I left my item to be completed and was told it wouldn't take long and I would be called. I stalled for over an hour in West Salem without a call and then returned home.The next day I still hadn't had a call so I called them. I was met with a response of "Oh, no one ever called you?". When I went to pickup my order, the long time gentleman employee was once again, having an attitude issue and this time to me. He accused me of placing my order under another name because he couldn't find it... I insisted I gave my "real" name and low and behold, he found it. Seriously not that big of deal because the project was done correctly, but I'm a huge customer service person and 2 days in a row of attitude from this guy was kind of ridiculousness. I'm a little embarrassed I referred people to print their Christmas Cards here, who knows what service they received. read more

Great company. My business uses them for all of our printing needs. That includes business cards, oversized prints, blueprints, and even the "hey I need this printed asap" emergencies. read more

I went to pick up my project the day after they said it would be ready, the guy working the counter couldn't find it and once he did, it hadn't even been started! He was talking to someone who I assume was the owner about it and nobody seemed the slightest concern that they completely ruined the event I had for the day. read more

For the past 7 years, I've been receiving my business cards through Copy Cats. They've also created for me bookmarks, postcards, and other materials as needed, and have been super fast in their turn-around time. Ken is the one I've always called, and he just gets it! Ask him anything, and he'll have a solution for you. Highly recommend!!! read more

I've gone to Copy Cats several times only because it is in my neighborhood. When I walked in, I've been met by unfriendly staff whose faces indicate I am imposing on their lives. When sending a package, the attitude is so terrible, again, as if I am a bother. When I phoned today to get a price on their copying, the person answered the phone with a grunt, no business name, no person's name, and I do not want to do business with them. Store is dirty inside and out. Yuck. Lois W. read more