I was hoping this could be a great experience, as I own a small business in Salem, and wanted to support another small business. However, I was pretty disappointed. The process took 14 days to complete, which was frustrating since I assumed a business named "1 Day Signs" would get it done in at least 3 days. It took several days just to get email responses, not counting all the time they spent actually making the product, and that's not all! :)
In my initial email to them describing what I needed, I was very clear that I needed 5 easily repositionable window decals. After a week or so of emailing back and forth proofs, they told me that i would need to buy 50+ decals in order to have the repositionable kind. They should have told me this immediately upon my initial email stating I needed 5, but instead they waited until I owed $65 in "design time" for proofs (supposedly free) of something I really couldn't use. At that point, I had no choice but to get a product that can't be repositioned, because they sent me an invoice for all the time they had spent working on this thing that was the opposite of what I had clearly stated I needed.
I also had a poster made, the designer argued with me about the design I was wanting, telling me that he didn't think it was what our brand was like, because he had looked at our website... just saying, I own the business, I know what our brand is and what I want my poster to display. After finally understanding what I was looking for (I had to physically go into the shop to explain to him, email obviously wasn't working), he printed off my poster with another company's brand name still in the stock photo! I took it home not noticing, and once I saw it had another company's name in the stock photo I immediately called and told them I'd need them to reprint it. The designer asked me if I'd like to purchase another $80 poster and have it remade... I told him that it was his mistake to leave another company's logo in the stock photo, and I wasn't going to pay to fix HIS mistake. It should be like graphic design 101 not to leave someone else's logo in a stock photo, right? I wouldn't make a poster for his business with a Kinkos logo in the background! He was very defensive on the phone about how he thought "it wasn't that noticeable", and obviously he did not want to re-do his mistake for free. He never apologized, just very defensive and reluctant to fix his error. I showed up the next day (day 15 in the process) to pick it up and I saw that the new poster, although pretty, was glossy. I had asked for matte all along... I didn't even say anything. Didn't feel like arguing with him about it again. Although I returned the first poster, and I can't imagine he didn't see that the first poster was matte and the new one was glossy... seems obvious to me, but he didn't say anything. So I just took my glossy poster and left.
So all in all, he charged me $80 in design time, a total of $200 for 5 window decals that I can't reposition, and a glossy poster. I'm still shocked at their lack of customer service and attention to detail. Wouldn't recommend going here if you need something done quickly or with any sort of attention to detail. Being a small business owner in Salem, if one of my employees made it sound like they could offer something we couldn't, took 15 times longer than expected (literally!), and made an obvious mistake (twice with the poster!) I would be giving them everything on the house after that many mistakes. Not sure why I was still charged for the "design time" that was full of errors and delays... apparently they don't care as much about their customers as they let on. Bummer, guys. read more
