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    Ipsenault

    5.0 (1 review)
    Closed 9:00 am - 4:00 pm

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    The UPS Store

    The UPS Store

    (18 reviews)

    Used to have a lot of respect for this store and honestly thought the customer service had gone up…read more Guess that was wrong. Stopped in one day to ship out a small package, when trying to juggle all the other things in my hand and my phone to read the address of where I was sending it the store representative asked me to take my phone so he could read the address and type it in... afterwards, when I was asked to double check the address and that it was going to the right place. I triple verified that indeed it was the correct address and a correct apartment number on the little pad. Well a week later it gets sent back, and this store tries to tell me I didn't give them the right address and upon the associate trying to explain to me that I was going to have to yet pay again to re-ship it, she said that this is a normal issue they experience with their system - and that sometimes when addresses get put in and verified that the system will not understand apartment number and remove it... she told me that was something they've experienced before.... Yet they wanted to make me pay again to re-ship it. Apparently that associate talked to the manager, who then confirmed yes I was going to have to pay for it again because I did confirm the address on the pad - which I did, and was correct at the time. Cannot recommend this place, especially over a couple of dollars and customer service. Won't be back, and will file a different complaint with ups- though I know it is independently owned. And for the management not to call be back and make the associate who doesn't fully understand try to explain is asinine.

    When I sell online, many times UPS Ground is the most economical shipping option. While there are a…read morefew ways to drop off a package, I like getting a receipt as proof of shipment. This location is larger than the NE store and will accommodate multiple people inside at once. While Mondays and holidays can be busy, my experience has generally been a quick transaction. They also offer printing, copying, along with basic office and shipping supplies. There's a small internet workspace, but it was out of service my last trip.

    Ipsenault - advertising - Updated May 2026

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