They have amazing customer service! There is always enough staff to help you! They are very…read moregracious when you have made a mistake on your amazon return!

I used the 4676 Commercial St SE, Salem location to have antiques packed, insured, and shipped to…read morean auction house by them. It took a couple months after shipment for the items to be inspected by the auction house and then listed for bids. When I saw the auction photos, a WWII Navy battle lantern with one crack across the corner of a thick glass lens had arrived with that same lens shattered. When the auction house was notified that this was not the condition the item was sent in, the auction house said that overall the shipment wasn't packed well and avoid this location. As a lessor valued item in the lot, an insurance claim so long after sending wasn't worth the effort, and the remaining items were intact. The service here has always been friendly and prompt, and I will continue to use this shop. Not when shipping antiques... I tried to respond to the owner by email, to give greater details in writing and provide photos, but apparently their email address is not routinely monitored, and no response after a week. Note that the UPS Pack and Ship Guarantee says if your item "is damaged or lost in transit, you'll be reimbursed*." Because of that sneaky asterisk though, I wouldn't count on it. Restrictions apply. Participating locations only. No mention of it.

Lady at counter was rude to another customer who was there getting service from another employee…read more The lady helping me literally said " crazy how I actually know how to do my job and someone thinks they know more"

I needed to ship a bunch of samples and get them to CA quickly. The shop was busy and Sheri was…read moreworking alone. I expected to wait a while. But this was not the case. Sheri was efficient, friendly, knowledgeable, and cared about the customers. I was beyond impressed. I hope FedEx pays her well and if not, I recommend any business owner to recruit her! Sheri, thanks for the amazing job. You made my day.

Efficient, helpful, and convenient - exactly what is needed from a shipping store…read more Expect a line during the holiday gifting season, but they move it pretty quickly. They have office and packing supplies, print and copy services, Amazon return services, and secure post boxes. Rates are comparable to their competitor down the street, but in my experience, UPS usually doesn't surprise you with outlandish weight adjustments. The only downside is that they're located in a busy retail plaza with a congested parking lot.

I always get such fast and courteous service here! The lines if there are any move very quickly and…read moreI'm always greeted directly as I walk in the door ...even if the people working are helping others , I feel acknowledged .This is my UPS of choice in Oregon. Keep up the good work!

I came here a few months ago and got some flyers made. I was only in town for a few days and they…read morewere kind enough to rush the flyers for me within the hour. That speaks volumes considering they were pushing out orders left and right. The staff here are amazing and even calling them right now for some additional marketing, she was so polite and professional. Their quality is top notch as well. I would definitely recommend for all of your printing services. They've made it easier for my team and I for our real estate needs! Elizabeth Alligood

Super fast! Amazing quality, superb attention to detail!!! You only get one chance to make a first…read moreimpression, abc is how you make it count

I needed some invitations done quickly. I debated ordering them off of Canva (where I created…read morethem), but fast shipping would cost more than the invitations themselves. I'd never gotten printing jobs done anywhere besides Officemax. I used to work at Officemax and was familiar with the quality and decided to look around the Salem area. I saw the Ink Spot had great reviews and sent an inquiry through their website. Heather got back to me within an hour or so of inquiring. She was super helpful and got them done the next day. I also asked about getting rounded corners done. She gave me some options that were out of my budget and then offered to do the rounding for a much cheaper price after doing a sample. Great experience and would recommend!

Very professional and they assist in design. Fast turn around time which I really appreciated…read moresince I was behind in getting invitations out!

Thank you Kelly. On Sunday, March 29, 2026, I stopped by…read morethe store right at closing time. I was not aware they close earlier on Sunday. I was told they were closing. I explained I needed one copy made, just one copy. Kelly took the document from me & walked to a copier. She made the copy, handed it to me & I offered to pay. She said "I'm not going to charge you". She never smiled or acknowledged me, but she didn't throw me out of the store either. I've bought quite a bit of office stuff over the years including office furniture from this store. This whole transaction took maybe 5 minutes. I smiled, no return smile. Oh well, I really do appreciate the copy.

I dropped my package at this store location on April 22. The package was labeled and scheduled for…read morea pickup from US Post Office. Fifteen days later, the tracking number still has a status of waiting for a pickup. I visited the store to inquire about the location of the package. They could not locate the package. They don't know if the package was picked up from Fed Ex or US Post. The manager of the store has no record of the package being scanned for pickup. Customer service was very poor. Warning. Don't ship through this store location

Incredible customer service and very high quality prints! I am an artist and illustrator and need…read moremy prints to be perfect, and I was able to receive what I wanted. Definitely will be going back for my future printing needs

Lindsey was extremely helpful in helping my granddaughter complete her wedding invitations not…read moreonce, but twice (after they were stolen along with her car) and did so under a time crunch. We appreciated her willingness to do the job twice in a short timeframe. And they were beautiful! I highly recommend them.

Can't express enough gratitude towards Frank and the service he offers. From initial contact to…read morereceiving my mailers.... Frank was approachable, flexible, worked with a designer and 100% professional! Truly appreciative of all his efforts!

I used Eagle Mailing to direct mail my postcard promotion to a custom list of 800 art directors…read more Frank Roe answered all my questions and made the whole process painless with great service and impeccable customer support from beginning to end. The cost was more than reasonable, and I'd recommend them to anyone in the Willamette Valley.