I highly recommend Positive Eye Ons, especially Steven, who helped me when I realized I left Maryland without my daily contact lenses. I texted him my prescription and he was able to come up with enough lenses to get me through my trip-and super fast! I will never forget his kindness! If you value great customer service, please patronize this business! read more

I am due for I want your check up. I don't know if I will follow through at this location. I had called months ahead to schedule an appointment with a specific provider that I heard great things about. When I checked in, they mentioned someone else. This other optometrist was amazing and the staff member that I encounter was great, but something about this experience left a bad taste read more

Good experience with the doctor and optometry assistant. Less so with the front of house staff. The check in girl was snooty while other women around her were just gabbing about their personal life and it was all pretty unprofessional for such a nice looking place. Got out of the exam which was solid - awesome lady doc, state of the art machines, knowledgeable assistant - and walked into the worst part of the visit. The upsell for the frames. It was pretty off putting. Directing me to the most expensive frames. Then when I picked some off the sale rack, instantly did calculations that sold me the most expensive progressives with antiglare and all the trimmings. Wrote it up and gave to me on a piece of paper like a prize. Sir? Did you not just see me at the sale rack? I asked "so anti-glare is optional right?" A. Right. Q. Okay, so remove it off please. And these progressives are the only kind you have? A. Well, no. Q. Do you have some that are less? A. Yes. Q. Well, why didn't you tell me about them? Why didn't you share options? A. Well o showed you the top tier. Sir, that's obvious! This is all while the gabbing girls are over there gabbing about everything but glasses and eyes. LOL. Get the exam here. Then take it to Warby Parker if you're a citizen who responds well to good service and an array of pricing options. A boutique spot shouldn't mean hard sells and leaving feeling taken advantage of. I wouldn't say it was a negative experience. But it certainly didn't live up to the store's name. read more

Positive Eye Ons - The lobby - Optometrists Near Me - West Hollywood, California

Doctors here are amazing but communication from staff could be better. How are you going to text me at 4:03pm saying that my glasses are ready. I call and they said they were checked in earlier in the day. So I say I'm on my way and that my drive there is going to be an hour and a half. Instead of telling me not to waste my time and come the next day the individual on the phone tells me he'll put a note that I'm coming. He said we close at 5pm but google says 5:30pm. He said yeah 5pm for fittings and 5:30pm we won't be able to do fittings but you can still come pick up. Regardless I just drove an hour and half to a closed store. Thanks for wasting my time. read more

Dr. Stybel and Angela are the best. The entire team at Positive Eye Ons are helpful and kind. I love the thorough exams and they helping me better understand how to keep my eyesight as healthy as possible as well as order special frames for me! Thank you Positive Eye Ons. read more

I had a great experience with this shop. I had to wait a little for the lenses because they were, I guess, rare. (Trifocal with green color transition lenses.) But then, when they finally came, the staff told me that there was a scratch on one of the lenses, so they had to redo the lenses. Really? How big was the scratch? Maybe 1 cm. How did they find that? Don't know. But could they have easily given me the glasses without telling me, knowing that I wanted my glasses since they were late, and then claim that I had scratched the lenses, if I found that scratch? Yes. But they did the difficult thing, and I appreciate that. BTW, they have great styles to choose from. I know. I went to four other shops and found them wanting in imagination and style. So try them. Because you can trust them. read more

Dr. Tran is super detailed and throughly explained everything going on with my vision and gave me many options in my continuing vision care. The entire staff is very kind and helpful. I have been seeing Dr. Stybel for many years and happy to see them expand their team and services! A++++ read more

This is the BEST optometrist I've ever been to! As a contacts and glasses wearer for almost thirty years, I've been to quite a few different optometrists in my life. Positive Eye-Ons has a great atmosphere with friendly staff and attention to detail. Dr. Castro is an excellent optometrist who ensures my eyes are healthy each year in addition to renewing my prescription for glasses and daily contact lenses. The team here spent over an hour with me to select the perfect pair of eyeglasses, considering my face shape, glasses frame shape and how it works with different thicknesses of lenses, and styles that I like. Do yourself a favor and check this place out for your next eye appointment! read more

Hi, I'm a welder and metal worker(I live nearby) ... That being said I've gotten a few small metal parts in my eye on several occasions. I've visited both the old location and the new location for an emergency extraction. The Dr's there as soon as they know we have a problem w a potential metal in the eye - they see to it very fast and are EXTREMELY professional and knowledgeable with EYES - they've extracted fragments from my eyes unfortunately on more than a few occasions- and this last one I had a deep one that they removed the "rust ring" from - I was given a numbing agent for an extract and never felt a thing. The Doctors there really care about your eyes. The next day the Doctor called me to check on how I was doing personally. Great Doctors very very very experienced and knowledgeable class acts ... Thank you very much Doctors for looking after my eyes and being at an extremely reasonable price ESPECIALLY considering what I do for a living. These guys should be at an emergency room ASAP services read more

Heard the Dr was nice so went as I was referred. but one of the guys at front desk was horrible service. Super rude. I had already called into mgr before going and my insurance was approved. I walked in and the guy at front desk lied and said they didn't take my insurance. He seemed very happy to loudly announce that he had "bad news" for me and we don't take my insurance. I didn't bother telling him that the manager already verified it for my appointment because I didn't want to be around that negative energy. I haven't seen such terrible service in LA in so many years and no service THAT BAD in that part of town. He left a lasting negative impression. Bad energy. read more

OMG I have to do a new review because they moved to a new FABULOUS, space age office. They used to be on Melrose, which is getting sorta dangerous, and now they are a few blocks away on North Fairfax. Beautiful decor, spacious soothing rooms, not to mention the great staff, who are all so helpful and efficient. What can I say about Ryan Stybel? Dude, you rock. Cute, cute, cute, handsome enough to be a movie star, but down to earth, always smiling, and....... the best optometrist in L.A. A friend of mine used to work for an optometrist and she and I used to praise him to the skies. Ryan is better!!! The first time I got glasses here, I said to myself, "I have never seen this well in my life." He has an interesting, eclectic offering of glass frames, from the VERY pricey, down to Raybans. He also fits contact lenses. We all know that prices have gone up in recent years, and this place is no exception. So be prepared to pay top dollar. But also be prepared to get the best eye care you have ever had. If $$$ is an issue, call the office first and ask about their pricing. As near as I can tell, a pair of high end frames and lenses comes to somewhere around $1000. If you have insurance, they will probably pay most of it. Just remember, you get what you pay for. And a bad optometrist can really distort your vision. With Ryan Stybel, you will have the best vision of your life. read more

Positive Eye Ons - Optometrists Near Me - West Hollywood, California

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Updating to say that the office called and offered me a full refund, and they said they'd talk to staff and patients to make sure this doesn't happen again. I went here for a routine eye exam and was asked if I wanted to have my eyes dilated or pay $69 to get a full picture. Since I wasn't expecting the extra cost, I picked getting my eyes dilated. Then when the person led me back, they tried convincing me again to pick the $69 option, but he told me it was $49. I asked, it's $49? And they said yes, $49. I agreed to do that option. My appointment is fine; the doctor is nice. I go to check out, and I'm charged $69. It felt predatory at best, not to mention I know places that charge $35 for the same thing. I will not be returning. read more

I enjoyed the new space on Fairfax and had a positive experience with Dr. Shore and the staff.

I'd like to update my review. Dr Stybel reached out to me and genuinely cared about my bad experience. He made good on the over charging and he addressed his staff issues. He has followed up with me several times since my last visit, and I have since ordered my contacts. Dr Stybel really cares about his practice and how people are treated, and as such has followed up with me several times, which I appreciate. read more

I just left this store absolutely furious with the way they treat their customers. Angela, the store manager, was unbelievably nasty and confrontational. Instead of addressing the problem, she raised her voice, argued, and even mocked me, telling me to "stop playing lawyer" simply because I was pointing out undeniable facts she couldn't refute. We spent nearly $1000 on a pair of glasses that bend out of shape every couple of months and every time we've brought them in their only answer has been, "There's nothing we can do." Not once did they offer a replacement frame or any real solution. Compare that to Moscot, where we've also purchased several pairs of frames, the staff is professional, respectful and always accommodating. The difference is night and day. This store should be ashamed of how they conduct business. The quality of their product is abysmal and their treatment of paying customers is even worse. For what we paid these glasses are the worst frames we've ever made. Do yourself a favor and stay far away from this place. They sell low quality eyewear, hide behind excuses and treat customers with complete disrespect. read more

Positive Eye Ons - These are the glasses that keep bending out of shape every couple of months. - Optometrists Near Me - West Hollywood, California

HORRIFIED by the service here. Came to pick up my daughter's glasses today which were supposed to be pink. Immediately when they removed it from the box I was confused as they were dark purple and I had promised my daughter new glasses in her favorite color. They went to discuss the mistake privately for a while and came back and told me they were "willing" to switch them out for the correct frames. I had already taken the risk of cracking her lenses by swapping them into new frames and it is visible that the lenses took quite a bit of damage being swapped along with whatever previous damage they had. These lenses were $300. The frames were roughly $350. After further inspection I notice the brand new purple frames are damaged in several places. Both Angela and the doctor confirm the glasses are damaged. At this point I'm fairly upset as I don't want to have my daughter wait another week or two for a new pair, nor do I want to risk breaking her lenses in the process and having to wait another 2-4 weeks. I ask them to just give me the damaged incorrect frames and credit me the correct frames when and if my daughter will inevitably need new frames. They accuse me of wanting free frames.... Angela comes out to speak with me saying mistakes happen and it's the supplier's fault and they won't eat the cost and she is not willing to eat the cost for the damaged incorrect frames. I don't want to waste any more time so I said "That's fine I will exchange these back for the correct frames. However, if the lenses break during this exchange I want them replaced as this was not my mistake." She then accuses me of wanting free lenses... Why would I pay for new lenses if they are currently in tact and crack due to being re-swapped which was admittedly your mistake? She stands firm the lenses will not be replaced if they crack so either take the current incorrect frames as is or take the risk of my lenses breaking with the correct frames which I paid for. My husband then speaks with Angela asking why they were not taking accountability for the damaged frames. Angela again blames the supplier and then gets enraged takes my glasses and says she is going to pop out my daughter's lenses and give them back to me and refund me for the frames and storms off to do exactly that without my consent to the glasses that I PAID FOR. She comes out after another long wait and I ask her where my lenses are and she gives me some roundabout excuse knowing she has no right to do what she said she was going to do and tells me she no longer has the original frames the lenses came in when I first brought them in so I will need to take these glasses home in the meantime and when my old frames are sent back to her by the supplier she will pop out my daughters lenses and refund me. This is the most bizarre unprofessional experience I've ever had. What a complete waste of time due to complete incompetence and lack of accountability. Now I have to drive back at some point to have her pop out my daughter's lenses (at the risk of breaking them) and refund me??? read more

Positive Eye Ons - Glasses with damaged frame and incorrect color. - Optometrists Near Me - West Hollywood, California

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I needed a specific emergency hard-contact eye "plunger." I called around town for help. Positive Eye Ons was the only Optometry business that instantly looked for a solution and helped me solve my matter. When I showed up the entire staff was busy, active, and still helped me immediately as a walk in. In short, customer service is a live and well. You can find it here. Help make 2025 the most successful year they have. Cheers read more

They are just the best! And they put up with my weirdness when I'm having my eye exams (I flinch!) They never try to do an upsell on the glasses either. Really excellent at their jobs and so kind. read more

The eye exam was great. I didn't get glasses there because their plastic frames were so overpriced that by the time I'd have gotten my lenses with everything, glasses WITH all my insurance discounts still would have cost me well over $375 for ONE PAIR. I can't do metal lenses due to allergies so that's not an option. But it's PLASTIC. We ALL know plastic is inexpensive! I asked for my prescription and they gave me the biggest attitude about it. Ummm it's my prescription that I'm legally allowed to have! When they gave it to me they purposely did not give me my PD measurements so that I couldn't get glasses anywhere else. I emailed back and forth to get it and then they insisted I needed to go back in to get measured for it, which they had already done initially when I was there, but couldn't make an appointment for me to go in because of the shut downs during COVID. Every week I called they didn't have availability. By this time, 6 months had passed and then 8 and then 9. I just gave up and waited until I was eligible for my eye exam again and went somewhere else and got my exam, designer brand plastic frames, progressive lenses, anti-glare coating, and blue light filtering for wayyyy less than this place. Moral of the story, shopping here only pays for their Melrose address and benefits you, the consumer, in no way shape or form. read more

Thanks to Craig at Positive Eye Ons Optometry, my favorite cobalt blue Mr. Boho frames are back together again. I initially brought them to a local jeweler who made a half-hearted attempted at repairing them by some kind of messy glue and then played dumb when I brought them back and told me not only could they not repair them but had no recollection of what they'd done to the frame. Craig and his team patiently worked through the botched job and now they're good as new: he even found a replacement pair that he'll sell me at cost so I have a back-up. BRAVO! read more

Positive Eye Ons - my broken Mr. Boho's - Optometrists Near Me - West Hollywood, California

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This entire experience since I called the office and scheduled an appointment with Leah had been more than spectacular. The space is very rustic farmhouse - which makes you feel safe but modern? Not sure how to describe it, but the space was very clean. The people though...everyone in the office was all smiles even when working the day before the holiday weekend (July 4th)--it's incredible to see everyone smiling and being so patient. They also were funny and had nice style. I have had some of the most ~interesting ~ experiences with optometry offices after being diagnosed with Keratoconus - but Dr. Shore was extremely kind and knowledgeable in everything that he did. He made everything quick and easy and this has by far been one of the best experiences I've had in any office without making the whole thing detrimental for something I've been waiting and struggling with for a very long time. Truly life changing. read more

First time visitor, officially committing as a long term customer (as long as I'm an L.A. resident). I found this location via Yelp after checking out numerous offices in my area. This one happens to be less than 2 miles from where I live and happened to have appointment openings. I made an appt for a couple days out. Dr. Lakhani was great. She answered all of my silly questions- I tend to always have some. She recommended something to me for my light sensitive eyes that no other optometrist has ever recommended to me even. I've mentioned to all optometrist I've visited how sensitive to light my eyes are, but none of them have ever recommended pataday. My prescription had a slight update so I decided to get a pair of glasses. Angela was most helpful and very patient while I tried on several pairs. I settled on a pair of Tom Ford. Angela made sure it fit my face right. I was in and out in less than an hour and felt relieved. My glasses ended up being ready earlier than I was advised. They fit perfectly and am very happy I decided to opt in on them being transitional. Thank you all for being such professionals. See y'all next time. read more

After a particularly lousy week I wasn't too excited to visit the eye doctor on a Saturday afternoon, but man - they turned my frown upside down. The new space is amazing. The entire team was kind and helpful. The bootcamp room of eye testing equipment is immaculate. And Dr. Shore is simply THE nicest man in Los Angeles. Thanks, team! read more

Amazing service, wonderful staff. I needed some emergence service and they were more than accommodating and understanding. I'm so grateful. They also have a beautiful collection of frames. Thank you Positive Eye Ons read more

I have been to quite a number of optometry centers, and this is without a doubt one of my best choices. Everyone that works there, including Sandy, Armer, Bryan and Ale are knowledgeable and extremely helpful. Dr Shore is fabulous. Thank you Positive Eye Ons!! read more

Dr. Stybel and his crew are amazing! I've been to a handful of optometrists in my life and I've never had one as wonderful! His business is run so well and they have all the top notch equipment to test you for all sorts of things. The eyeglass selection is huge and they have the nicest brands! You will not be disappointed he is the very best! read more

I got seriously scammed here when it came to my yearly eye exam. New office for me. It got suggested by a friend who said the eye doctor was nice and cute lol. Well I got checked for my contacts and eye glasses. Never have I ever been charged for an additional fee for a contact lenses check. With all the eye doctors I've ever been to I only have a copay. Not here, client beware. If you wear contacts you will be charged for 2 separate eye exams. The 2 stars was for the friendly doctor. He was very nice. Such a shady way to do business. read more

I have visited this optometry clinic for the last 3 years. The first time was in 2020 and they have always been health conscious, professional, courteous and helpful. They're knowledgeable and patient. It's definitely the best optometrist I've ever been to. read more

Dr. Stybel is awesome! He's very professional and personable. He takes his time to talk to you and explain what he's doing during eye your appointment. I'm always at ease and comfortable during my examinations. He shows sincerity and cares about you as a patient. The office is conveniently located and parking is easily found. Melrose is lucky to have his business! read more

I've been going here for a very long time, the service is amazing. The optometrists are super friendly and knowledgeable. They always get updated machines and seem to be very invested in having all the best tools. Everyone at the front desk is really nice. A special shout out to the person who helped me today, I got my dream glasses because of his help with my insurance. Could not recommend positive eye ons more. read more

I've been a patient of Dr. Ryan Stybel since he acquired this practice. He's gentle, personable and employs all the newest technologies to safeguard your visual health. I've got complete confidence in him and in his staff. I'll mention in particular Angela, who takes care of billing, insurance, ordering, fitting eyewear and many other matters. Craig is a top notch optician who knows everything there is to know about eyewear and fitting it for you. He can customize anything and his business experience is deep. Protect your precious, beautiful eyes; build your relationship at Positive Eye Ons. read more

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LOVE Dr. Stybel and his whole team! A former co-worker referred me to Dr. Stybel some 8 years ago, and I never looked back (I have since moved across the country, but otherwise I'd be a Stybel-for-lifer). He's an incredibly affable person with a great bedside manner who takes his time to explain and discuss any and all concerns that arise. And I'm no optometric equipment expert, but I've gathered that their eye-measuring apparatuses are cutting edge and top of the line. And a special shout out to Craig, who was always great in taking care of my eyeglass and sunglass needs! Thank you, Dr. Stybel!! read more

I got a nasty case of keratitis from some contacts, went here when it was so bad I basically couldn't see, couldn't drive, it was bad. Dr Shore (not sure if that's how u spell it) took amazing care of me. I think I went in close to 10 times in a month, we tried several combos of eyedrop medications until he found the one that started showing improvement, finally a month later my eyeballs are fully functional again. The doc always saw me on time, short visits, plus the staff is very nice and they have a really nice selection of glasses too. Very lucky this just happened to be the random place I picked when I panic googled "ophthalmologist near me." Bonus the outside design is kinda funky and cool lol, very Melrose. Oh and there's metered parking in front and on the corner so I never had trouble finding a spot (and I was usually in and out in 15 mins). read more

If you are fortunate to Dr. Ryan Stybel and his incredible team (especially Angie, Craig and ALL the others) care for you then you have true compassionate caring EXPERTS on your side who will go above and beyond!! In addition to having a fun new location, they has an amazing selection of frames, expert fitting and meticulous lens artistry.... yes artistry!!! We seriously need to clone this amazing group as the world would be pure shangri-la if everyone was as professional, thorough and kind as they are!! read more

To me the best optometrist in Los Angeles, I have been going to this spot on Melrose for the last 10 years and Dr. Ryan Stybel O.D. is very thorough with his examinations. He checks every part of your eyes and once done he breaks it down to you what he saw and he takes his time talking to you, no rush job. If I could give 10 stars I would that's how good he and his staff are. Just one more this his staff is also great. read more

Positive Eye Ons - Positive Eye Ons Optometry - Optometrists Near Me - West Hollywood, California

Eye exam. Great experience. Optometrist, Angela amazing experience. I cannot say enough about her. I'm on a fixed income and was working within a budget. If it was not for Angela this would not have happened. I would've been stuck with a pair of off-the-shelf readers or something like that. So why the one star you ask yourself. Because of a heavyset black man that works there that has the attitude from hell I'm a complete lack of understanding of what customer service means in this day and age. I paid over $700 for lenses only. I brought my own frames. And all I wanted this man to do was adjust them as to the way that they were fitted. Since they are progressives lenses they must sit at a certain place on my nose and away from my eyes. But this brother from another mother wasn't interested in how they were fitted he was only interested in how I "wanted to wear them." I've had glasses for 35 years and not one person has ever said to show them how I like to wear them. What a crock a poo. read more

Dr. Shore was great, thorough, explained and answered all my questions. Excellent place to get help with eye issues, contacts, and glasses.

Excellent service and Dr. Shore and his staff were so efficient and friendly. I haven't had an eye exam in years, but like more than 20 years, so didn't know what to expect. Everything from check-in to getting my frames was a breeze and the doctor was amazing at explaining everything. Highly recommend and would be a joy to come back for any of my optical needs. read more

What a charming bunch of eye professionals. I came already having my prescriptions and frames and they did a great job of creating my sunglasses and computer glasses. They were fast and they texted me they were finished on a Saturday morning which meant I didn't have to miss work. I'm coming back to Positive Eyes for all my 3 sets of glasses from now on. read more

I was fortunate enough to be recommended to this office many, MANY years ago and I cannot be more thankful. It doesn't matter where I live in LA, I will always come here to get my eyes checked. Every time I come in for a new checkup their office is always updated with the latest technology, and thankfully I've been able to utilize all of it, BUT if it's not necessary and costs extra outside of insurance, they understand, they're not going try to force anything on you that you don't need. I've never been one to choose frames in-store, I prefer to be a bargain shopper and get them online. You know what Dr. Stybel told me when I told him that? That there's a small chance the lenses could be distorted from being made cheaply, and if I were having issues with the lenses (I DIDN'T BUY FROM HIM) to bring them in and he would see what he could do for me. On my latest checkup with Dr. Stybel I had mentioned in passing that I was losing my eye insurance due to COVID19 and it could be awhile before I was able to come in again. The amazing staff made sure to process every single eye insurance benefit I would be eligible for by my end date. I now have 6+ months of contacts that I don't have to worry about affording just because the staff here took one tiny extra step that effected more than they could imagine! It also speaks volumes that the staff I saw here back when I first came ~6 years ago, are still the staff that helped me ~6 weeks ago. 11 out of 10, would recommend. read more