Always fast and have awesome staff. Caitlyn took my order and she was so sweet and friendly! Made our ordinary hotdog trip special!

Visiting Schaumburg for a few weeks for work and some locals recommended we check out this place. It didn't disappoint! Service was quick,l and the food was great. I tried their Italian beef with sweet and hot peppers. Definitely a good choice. and their chocolate cake shake was amazing! read more

The staff is nice but the wait is bad and the food is decent at best. Quality has decreased.what use to be a Chicago staple is no longer that great. Skip it. read more

3 words: CHOCOLATE CAKE MILKSHAKE. Yes, the other food items are great. Love the combo Italian beef / Polish, but the thing that sets portillos apart is their CCM. They actually put a slice of their home made chocolate cake into the milkshake. And then blend it up. Seriously, this will mess you up, it is so good. read more

Love the 50's style. And how can a burger taste so good? Oh, and let's not even start with the shakes or the chocolate cake...I love you, Portillos. read more

Portillo's is a Chicagoland institution and never lets you down. Calling it fast food almost does it a disservice because this fast food is way, way better than any fast food you've gotten anywhere else. The Chicago staples, such as hot dogs and Italian beef, are a must try. That said, don't overlook Portillo's salads, soup and other menu options that make this an extremely viable option for groups that want more than "just burgers and fries." If you're a first timer, I recommend getting the Italian beef sandwich with sweet peppers "dipped." The dip plunges your whole sandwich briefly into au jus and takes the flavor over the top. (Grab lots of napkins, the dipped sandwich is messy). Finally, I would be remiss if I did not mention the fries. I don't know what they do to them, but those standard looking crinkle cut fries are otherworldly. Best fries anywhere at any price point, period. Note: this particular location does not have some of the options that you'll find at many of Portillo's other restaurants which also include a Barnelli's (pasta & ribs). read more

You love Portillo's? Of course you do. Just like all the others! NOM NOM NOM! I recommend the chocolate cake but I warn you, you will become addicted. read more

The shakes and beefs are amazing . The service is excellent as well! Great place to try out if your in the area!!

This is my grandson's favorite, so we had to stop. I had never been to this location before and loved the '50's diner vibe. Food was great as usual. Beef nice and juicy and the hot dog must have been great, to because my grandson scarfed it up. Friendly and efficient service and clean tables and booths. If ever in the neighborhood we will be back!!! read more

Services is super slow. Been there several times, always slow. If you go there, allow yourself extra time or place order in advance.

Were to start, First I would have given only one star, but what I had food wise wasn't of bad quality. I ordered a basic beef sandwich with sweet peppers. That was it. The date was June 30th 2020 about 9:45pm. I normally go to Johnnie's down the road a piece. However I am not quite ready to go into an establishment and Jonnies does not have a drive thru. I was quite surprised that the beef I got was so small I thought I was at Johnnie's. The difference is Johnnie's charges like $3 less for their beef.I have on rare occasions gotten a beef from Portillo's and never was left saying to myself could I have some beef on my sweet pepper sandwich. Really it was that small. The price was over $7.60 for the beef with peppers. Now I expect to be skimped on at Johnnie's, but it seems like Portillo's is is a race for the smallest sandwich, without the smaller cost. I was going to go with the hot dog which is hard to screw up, but I really wanted the beef that particular night, which as stated before would not normally order at Portillo's and now won't ever order again for the price. Expected at Johnnie's, not Portillo's. I know Portillo's doesn't care about reviews because they are so big, but this is for the people. Go down the street to Arlington heights if you want a better beef albeit small, but the price reflects that and again it is expected there. I have reviewed Johnnie's and you will see my only complaint is the size. Smaller note the drive thru wait was much longer than anytime I've waited before. I will just chalk that up to tha Covid 19 and being short staffed. Not worth the money when you say where's the beef. read more

We have had the opportuniy to review a lot of Chicago novelty foods and sorry to say Portillos, does not fit the bun. This location is very crowded, so eat early or late to avoid the crowds. The interior is that of 50's style diner, but elements of the decor incorporate neon from the 80's and looks like a mismatch of the 80s mtv trying to recreate teh 50s One thing that stood out to us, after a response from their corporate, is that Portillos does not offer refills on drinks, nor senior citizen discounts, of which senior citizens encompasses a big majority of customers. The hot dogs were just like any, nothing special. Overpriced yes there were. Seating is very crammed, and congested. Sadly to say Portillos is not Happy Days for us. read more

Recently, I had heard from former Chicago-native and KFAN air personality, Dan Barreiro, that they have the best hot dogs. On my recent trip to Chicago this past weekend, I made a point to frequent Portillo's and can confirm these are the best hot dogs that I have ever had in my life. Yes, I went back again during my same visit to Chicago. read more

I got a few hairs in my fries, i can tell they weren't mine because i have short hair and these were really long ones

The food is great. Never a complaint about the food. Its the lines that are the killers. 20 minutes to get through a drive thru is ridiculous. And unfortunately, that is pretty common, even in some of the off times. Fix that problem and my family would go here more often. The big beef is our favorite. read more

For the past two weeks we have order online and they have messed up 100% and when I have to drive back it's an I'm sorry and give you cake really ????? Just do it right the first time ! I don't want the cake ! read more

Beef sandwich was very disappointing today. Usually the meat overflows the bun, but today the bun was not completely covered. The beef was chopped very fine almost in barbeque style Usually it is thin sliced beef. What's going on ? read more

Food usually tastes good, the chicken often is rubbery. But fries, burgers, hotdogs, beef are great. Biggest issue is HOW SLOW THEY ARE IN DRIVE THRU. I've sat for 15 minutes a couple times and it's infuriating! Makes me not want to go back. read more

This Portillo's get 5 stars at the front door. There is a very sweet and welcoming miss who welcomes you with the biggest smile in Chicagoland. She helps persons who are differently abled by bringing them their orders and checking in on people eating if everything is ok with their meals. I have been watching her for the past 30 min and I'm convinced there isn't an ounce of malice in her body. She makes this particular Portillo's, the best Portillo's I've ever been to. read more

Drive thru service really slow. 10 min to make two hot dog. People with the larger order behind us had there order done 1st. It was handed to them out the pay window. I've had faster service parking and going inside. read more

This location is a mess! Run down and employees are not well groomed. Several occasions they have gotten my drive thru order wrong, only to realize that once I am home. They certainly like to repeat your order enough times, the least they could do is get it right. I would skip this location and head to Schaumburg or Arlington Heights. read more

Love the Portillo dog! Bun is always perfect. Chopped salad is amazing too. Fun retro environment, quick service.

I typically get 3 things if I ever visit a Portillos: Chopped Salad, Italian Sausage and/or Cheese Fries. The fries never disappoint and they can rarely mess up an Italian Sausage (with hot peppers). However, my last visit was less than pleasant when I ordered the salad. I assume it was because I came at 2:30pm (after lunch rush) but I have never dined in and received a pre-packaged salad! I was pretty weirded out but did not make a big deal--upon further investigation, it seemed the salad had probably been packaged a while before I ordered. The lettuce was browning and limp... the bacon bits were soft from soaking in the salad... and it was just bad. I have never been so disappointed by Portillos before but no one wants to spend $8 on an old salad. Management: Please stop doing this!!! Give the people what they paid for and stop being lazy. And at least toss it on a plate if I say I'm going to dine in. read more

Let me preface this by exclaiming my love for Portillo's. I LOVE PORTILLO'S. There. Now let's talk about the Rolling Meadows store. Never in my long history patronizing Portillo's do I remember having anything wrong in an order. We visited this location twice in the past week and both times things were left out of our order. Not huge things, like an entire sandwich, but little things, such as cheese sauce for cheese fries and the sweet peppers on a beef with sweet peppers. If we hadn't been charged for them then I would gladly overlook it as an error in communication, but that wasn't the case. Hopefully they'll get it together over there. read more

Update -5-7-17 drive thru super slow. Last time I ordered there was a hair in the food

Portillo's embodies everything that a great diner should be; from the nostalgic, 1960's era decor to the great food and friendly service. Dick Portillo did a great job of crafting the gold standard for diners in the Chicago region and beyond. As soon as you step through the front door you are instantly taken back in time to the colorful, neon lights of the 60's with old movie posters and signs classically adorning the tile walls. While you're eying the decor, your auditory system will be pleasantly treated to the sounds of decades past music that will even put the brattiest of Chicago-born children in a good mood. When you approach the counter, you will overwhelmed with a plethora of food options, ranging from large flame-broiled burgers to classic Chicago dogs and heaping Italian beef sandwiches. Although the prices no longer reflect those of yesteryear, they are very competitive for the quality and quantity of food you receive. I can't recommend an individual item to order from the menu as I have yet to find one that I didn't thoroughly enjoy. However, I would recommend saving room for one of their delicious malts. While you're there, make sure you take the time to look at some of the signed pictures they have scattered throughout the place. You'll see everything from celebrities posing with Dick Portillo to the founder of Jimmy John's telling Dick that he's the "only guy who makes a better sandwich than [Jimmy John]." This truly is a great establishment that should serve as a model for restaurants everywhere. I would highly recommend giving this establishment a try. read more

Really friendly staff! Love their hot dogs!!You won't be disappointed.

What happened to this place? What attracts people to this over priced, outdated, dirty restaurant? The name? They used to have a decent hot dog then they went to a cheap one. They finlaly brought back a decent dog! As they should when you are paying over $3 for a plain hot dog with no fries! The hamburgers taste like gas flare up from the grill. I witnessed a very courageous person order the Tuna. It came out looking so pale and gross. The salads are okay, they also used to be better. Their is way to much pasta and not enough chicken!! For $7 I want some protein in there! NOT PASTA! The beef is full of fat, and you get hardly any meat at all! I cannot believe that people line up for this place? I guess they just don't know good food!! Hey Dick Portillo, Why don't you try cleaning up the place, Using quality products and redecorating!!! Oh and the famous chocolate cake you can buy for $20....OUT OF BOX EVERYONE!!! That's real quality, huh? read more

Portillo's is always great. I'd give 5 stars, but I really wish this location had more salads! They only have 3 types here. The one in Schaumburg on Golf has 6-7. Sometimes worth the extra drive :) read more

I've been a big fan since they opened but ever since the new management the quality has definitely went down.when MR DICK P sold out to Corporate America Quality went right out the window it's been nice knowing ya back to MR BEEF ON Harlem where quality still exist read more

I'm very disappointed! I used to always go to this Portillo's on my lunch break but not anymore. Found a bug in my fountain drink today. Called the restaurant and was told that I'd receive a gift card regarding the issue. I won't be using it at this Portillo's. read more

I recently used the catering services at this location and it was excellent. Super easy system to pick up the food (minus the lack of parking) and really yummy food. I fed 20 people for about $130 dollars and no one could guess where the food came from! Most people thought it was from some kind of fancy restaurant :) Vodka Sauce Pasta and small Italian Beef sandwhiches were the biggest hit with this crowd! read more

This place is as efficient as it gets. During the rush, they have a person outside going car to car taking orders to keep things moving as well as parking spaces for those who have larger orders to keep them from holding up the line. This is also one of the few establishments that can always accurately take an order as quick as I can make it. Plus, the food is fantastic. read more

We go here a lot because my daughter likes there chicken sandwich. I think the food is good but over priced.

while on vacation with the family, I asked some local people where to go for some cool food and we were recommended to go to Portillo's... we had hot dogs, burgers, chicken sandwich and the polish sausage/beef combo...everything lived up to the hype... if there was a Portillo's in Canada, we would definitely recommend and would eat there often read more

great food and great mood with alot of antique eye candy..if u like the 50's 60's style,,this is the place..and this place in particular is great ..try it ..near by there is a walmart...u can shop then eat :) have fun..thanks read more

in fast food everyone has a bad day. But this location every day is a bad day. I love Portillo's. But not this location Stay away. I have tried to spend my money there over and over. But they keep messing up. I have talked to the managers. I even complained to Corp HQ more than once. So they just do not care anymore. They are expensive. The cost doesn't justify the bad service and 100% wrong orders every time. I mean come on, $15 bucks for a burger and fries. It good, but not at that price any more. As I said, everyone has a bad day. They have it every day. Today when I asked for the manager No one came. only your money is important here and you spend lots of it. Johnnies beef is right up the street and far superior. so is Grande Jakes. Your hard earned money is better spent there instead of Portillo's. And fast and right every time and friendly, kinda reminds you of what Portillo's used to be. read more