If you want a decent cup of coffee, avoid the Crossroads location. While Ive only been in town since Wed, Ive had 6 coffees from this location. The first three all contained approx 3/4 teaspoon of coffee grounds ( the second and third were purchased at that same time.) When I went back the next day and asked for the manager, I was informed that there was no manager onsite. I then engaged what appeared to be the most senior staff member who apologized profusely and assured me that situation would be corrected and then she gave me two replacements at no charge. Fair enough. Those coffees were ground free. Based on that experience, I returned today for a coffee. Guess I should have known better. The two on-duty staff were so busy chatting to each other, they apparently didn't see me come in (I'm 6'2" / 250)! After a few minutes passed, one of the staff came to the counter and took the coffee order. After she rung it up she indicated that she wanted to be paid prior to making the coffee which is fine but apparently she was having trouble with register and spent the next 4-5 minutes bouncing back and forth between registers as she was trying to make change. In the meantime, this same staff member directed her colleague to make the coffee. I watched this process happen and noted that the pot had run out of coffee when my cup was only half full. I presumed that he would start another pot and dispose of what he had poured. Wrong! He whipped the cup around the corner of the L shaped counter and out of sight, filled it with cream, slapped a lid on it and then delivered it back to me. I guess I should have rejected that delivery because when I got home I discovered that not only was the coffee 50% cream but it was also barely even warm ( owing to the large volume of cream added) and it contained.....you guessed it....3/4+ teaspoon of coffee grounds!
I wont waste any more time or money in that location. Seems like the company opened that location and then turned over the operation to a bunch of ill-trained eight graders who are not remotely prepared for the task nor do they care to do things right. read more