The Service Advisor, William Barbaro, along with Master Tech, Cody, at Porsche Riverside are first in class! They recently took care of my 911 GT3RS and really impressed me with their level of professionalism. These two make a wonderful team and they have my service repair business on my Porsche moving forward! Thank you gentlemen for being such a delight! read more

Porsche Riverside Service Center - Auto Repair Near Me - Riverside, California

My recent CPO purchase of a 2021 718 GT4 at Porsche of Riverside has left me with weeks of headaches and frustration. I purchased the vehicle in late Feb and immediately before purchasing the car threw an error code due to failed engine mounts and was making loud suspension noises, both of which the dealer said they would address when I brought the car back. The dealership replaced the engine mounts under warranty and pinpointed the suspension failure to a leaking right strut which was something that should have been caught during the so-called CPO inspection. Here I was purchasing a CPO vehicle for peace of mind, yet here I am, having driven the car only a few days and less than couple hundred miles before it had to be brought back in and had been sitting for nearly a month before they told me they wouldn't cover the part. Initially, the dealership assured me that they would cover the strut replacement. Now, after four weeks of my car sitting at the dealership, they have suddenly reversed course and expect me to pay out of pocket for the part, a problem that should never have existed in the first place. At this point, I am beyond frustrated with the quality control of the CPO program AND also with the lack of accountability from Porsche and the dealership. I purchased this car under the assumption that it had been thoroughly inspected. Instead, I am dealing with an expensive repair out of pocket on an otherwise great car with less than 6000 miles. The strut is currently still leaking and making loud pop/banging noises every time you drive the car. Ridiculous. read more

Porsche Riverside Service Center - Supposedly "CPO" vehicle with a leaking, noisy strut - Auto Repair Near Me - Riverside, California

After getting a nail in my tire on my GT4RS I had to take her to Porsche Riverside to get the repair. Henry the advisor was awesome and arranged for a loaner after the people on the phone told me they didn't have one. After I told him it was my Birthday and I really wanted to show my sister the car the next day he made sure the job was completed that day! Not only that they did a courtesy full-inspection of the car including a video. Then when picking up my car I met a really nice guy who asked me all kinds of questions about the car and was very interested in what I had to say. Turns out he was Dan the Service Manager who I'm sure had plenty of other matters to attend to! All in all I was very impressed and pleased with the service center at Riverside!!! Keep up the great work and I'll be back for sure..:) read more

Porsche Riverside Service Center - back home safe n sound..:) - Auto Repair Near Me - Riverside, California

Some past experiences have been disappointing, but William my service writer was exceptional , as was this experience.

We recently purchased a new Porsche Cayenne S e hybrid from Porsche of Riverside. We had a great experience from the moment our salesman Aaron Fickle greeted us at the front door. The entire team worked very closely with us to help us purchase the ride of our dreams, and at a great value for this very special vehicle. Although they have a massive inventory of Porsches, they treated us with with kindness and answers to every question - about 150 LOL. We worked a deal we were vey happy with. I would highly recommend them to help you find your dream ride. read more

Porsche Riverside Service Center - Auto Repair Near Me - Riverside, California

Tony was great to work with and got us into the Taycan we wanted. The whole process was seamless, pleasant and great! The entire team (e.g. Josh) was great to us. read more

Bought a Cayenne S from Tony and Taylor - they do a great job. I'm a repeat buyer with this dealership. It's my 4th transaction. There is a reason why I keep going back. It's a relationship rather than a transactional experience. Go see Tony and Taylor to have a worry free experience! read more

First time at Porsche Riverside service center & the gal at the front was super sweet and friendly. My service advisor Henry Quezada was extremely knowledgeable and helped with my car right away. I got to drive away after He showed me how to work my gas door and put on my license plate for me. Even gave me a cool new frame to represent! Thanks Porsche of Riverside! I'll be back for sure! read more

Porsche Riverside Service Center - Auto Repair Near Me - Riverside, California

I took my car in on a Saturday for an oil change, and chose the Riverside location over Ontario, since they were offering coupons for various services. My appointment was at 9:30AM, as I needed to be home by 1:30/2PM. William Barbaro was my assigned Service Coordinator, and greeted me within minutes of my arrival. I did have to wait while he checked the customer that arrived before me in, but was able to do so in the comfortable waiting area (TV and snacks are provided). I was a bit bewildered by a couple of things: A) Why do they have ONE Service Coordinator on a Saturday, and B) What are the two young ladies sitting at the counter doing to help him out (they were literally just sitting at another desk talking to each other)? At around 12:30, William advised that there were a couple of other items that needed some attention that he recommended, but at this point, I did not have the time to wait any longer and needed to get back home. Again, keep in mind that this is Saturday, and at this point in the day, William is literally running around like a chicken without a head taking care of all of the customers (and yes, the other two ladies were still sitting at the other desk doing absolutely nothing). I think because he was doing so much on his own, that took a few minutes for him to be able to process my paperwork and call for them to finish up and bring my car down. One of the ladies helped me pay my invoice, then went back to talk to her fellow employee. I was expecting to have my car pull up a minute or two after paying. After 20 minutes, I asked the girl who helped with my paperwork if she could check on my car. She just walked around in circles, slow as molasses, and didn't seem to have a clue what she was doing. Long story short, after over 30 minutes, I asked if I could get my keys and go retrieve my car myself. At this point, I had just over 30 minutes to get back home to Chino in time for the Zoom class I was teaching. Finally, someone brought my car down, and then the young lady mumbled something about having to move other cars so mine could get through, she's sorry for the wait, yadda yadda yadda ... I also overheard someone else comment, "Boy, they sure don't do anything fast here!" and I couldn't agree more. If I could rate just William, this dealership would have five stars. He sent me a very nice text message apologizing profusely for the excessive wait for my car and offered to give me a free fill-up of gas the next time I am in the Riverside area. VERY kind and professional, and shows he values my time! If I had to rate the Administrative staff, those young ladies get barely one star. Rather than having two young ladies hang out at one of the service stations doing nothing while they wait for a customer's paperwork, just have a second Service Coordinator, instead. Things would be much more organized and streamlined, I am sure. Overall, if you take your car here for service: 1) Make sure you have an appointment, and try to schedule your service during the week when it is less busy and they have more staff on hand 2) If you need to wait (like I did), do everything you can to get a ride from someone instead. I waited nearly four hours for an OIL CHANGE 3) Do not schedule anything else on your Saturday if that is when you plan on getting your service done here read more

Purchased my Porsche Taycan at this dealer and since then been having it serviced here as loyal customer maintaining a relationship with the dealer. However as of late, the quality of service provided at this facility has gradually decreased over the years. The workmanship remains great and service providers for most of them have been attentive. But lately, it's been difficult for them to return my calls regarding questions about services to be performed or even returning calls at all. They now been charging customers a credit card fee basically transferring the cost from the company to the consumer if one wants to use a credit card. So lately I now drive to another Porsche service dept in the Pasadena where they don't do that. In fact, they even gave me a welcome package with gifts such as free windshield fluid, and a note thanking me! The service is exceptional there!!! This is how a luxury brand should be!! read more

My Service Advisor William Barbaro was amazing! He makes Porsche of Riverside my #1 location for getting my car serviced. He was very professional, welcoming, and was able to answer all my questions. William is the walking definition of customer service! If you can go anywhere to get your car serviced, go here!!! You won't be disappointed! Nakita Harrell read more

Will Barbaro was amazing, as usual! I went in on a Saturday for a supplemental owners manual and minor recall on my 718 Spyder. They didn't have the manual, so we had to reschedule. When I arrived for the service the following Friday, they gave me a complimentary car wash and a full tank of gas for the inconvenience of having to go back another day. This is what you call ensuring great customer experience and satisfaction. read more

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A-:¦:-W-:¦:-E-:¦:-S-:¦:-O-:¦:-M-:¦:-E William Barbaro is such an honest, decent and reliable service representative! He provided a very detailed scope of work my Cayenne needed and kept me informed at all time until the work was completed, the mechanics are highly knowledgeable and experienced. Will continue to service my Porsche at Walter's Porsche Riverside for their excellent customer service and high-tech service center! Thank you! read more

Just wanted to give a shout out to Service Manager Dan Tow and Service Advisor Henry Quezada for their First Class service. When the service industry as a whole seems to care less about their customers these days, Dan and Henry are the exception. They work hard, communicate well, are true professionals and easy to work with. After a recent negative experience at Porsche Riverside (by the way, which is also rare), working with Dan and Henry convinced me to give the dealership another chance. I just took home my third Porsche and will no doubt be back for more. Thank you Dan and Henry for going above and beyond! read more

I came in for what I thought would be a headache, but my service technician William Barbaro made everything so much smoother. I could answer all my questions and help with everything I needed and more! I'll definitely be coming back to Porsche Riverside if I ever need more maintenance or questions about my car. Amazing customer service. read more

Cody Allen has done yet again got me in there smoothly for our Porsche to get appointed for a recall it had. They had it for like 2 hours that's what I call quick service at it's best -thank you for always taking care of us read more

I bought a porsche macan 2022 last year for my wife and I. Recently, we tried to start her car and the battery was dead. I called the road services to come help unlock the car and to jump start the car. And I thought that the battery would charge if I drove it. After I drove it for a couple hours, I stopped at the bank and I had to call them again to jumpstart it a second time... So the next day I decided to bring the car in to service and I asked if they could help explain why this was happening with our brand new car or if they could help charge or replace the battery. What I was told is, "that we only drove the car 3000 miles and porsche requires for you drive at least 6000 miles a year in order to warranty your battery or that they recommend you buy a battery maintainer if you don't drive a lot." And then I was charged $1100 to get a new battery. SMH I was very sad that I was $1100 out of pocket for a new battery and this is for a new car. I was never told by anyone and didn't expect that we needed to spend that much for a battery just because we didn't drive our car 6000 miles. The reason why I'm giving them a one star is because not one sales person or anybody at porsche ever told me about that when I bought my car. And the service department didn't even wash my car as they promised when I dropped it off. The guy that drove my car down said they did wash it but it was still dirty because it was sitting outside for a day or two. They kept my car there for 4 days and they just barely finished servicing it the day before I came to pick it up when they called me and the car didn't look cleaned at all. I know he was lying but I needed to leave for my meeting. So I couldn't stay longer and wait for them to do a wash. read more

Really great service center at the Porsche in Riverside, CA. Worked directly with William Barbaro - he's a good dude that took care of the multiple issues we were having with our Macan. All squared away a few days later, got us a loaner in short notice - smooth and easy process. Thanks again folks! read more

Porsche Riverside Service Center - Will's contact info. - Auto Repair Near Me - Riverside, California

I cannot applaud Cody Allen enough for the awesome service he provides to his customers at Porsche Riverside! My Taycan is 9 months old; I took it in for a software update and to have the heater checked, ultimately replaced. In both cases, Cody provided excellent communication re: the status of my car. I appreciate his professionalism, constant communication, attention to detail, reliability and trustworthiness. Additionally, all the dealer staff provides the same level of customer service and professionalism as Cody. It's obvious to me the dealership is well managed and the all the staff performs its jobs with the utmost enthusiasm! Thank you, Cody, and the rest of the team! read more

Exceptional service Service department is amazing. Will Barbaro was my service advisor. He addressed my concerns immediately and I was in and out within 40 minutes. Super happy with the service. Definitely recommend Porsche Riverside. read more

Thank you William for always taking care of our Macan. If you need service ask for him

Nothing but positive experiences here. Found that there was a nail in one of my tires. Called the dealership and was able to bring it in immediately, have a loaner arranged, and the tire was ordered and replaced free of charge no questions asked under the wheel/tire warranty. Will is a class act and goes above and beyond to accommodate you as best he can. It gives you peace of mind when you know you can bring your car into the dealership whenever there's an issue and be confident you're going to be well taken care of. read more

My car had yellow warning lights on mutiple ocassions showing: "GRA/ACC Fault Driving Permitted" & "Engine Control Fault Consult a Workshop Driving Permitted". Each time I bring it to Walter's Porsche Riverside for service, my Service Manager Cody Allen is always ready & available to help me. He's very patient & understanding & takes time to educate me about the possible causes of my car's issues. He earnestly tries his best, within his power & capacity, to find solutions to my car's issues. Although it's frustrating to keep on bringing my car back for service because the warning lights still persist despite having been supposedly addressed by the service technicians, I still kept my religion with Porsche because of the way Cody Allen treats me & handles my car's issues. I always tell Cody Allen that I know that he's doing his best & it's not his fault that my car's issues kept on recurring, as it is perhaps a defect caused by Porsche's manufacturing & production departments. One thing is for sure: Walter's Porsche Riverside is quite blessed to have Cody Allen in its team! read more

Porsche Riverside Service Center - Car's Warning Lights - Auto Repair Near Me - Riverside, California

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We got our new Porsche here! They are a no BS dealership. They get you a deal and you will never go back to another dealer. I drove 45 minutes to get a car from here. read more

Will Barbaro is an amazing service advisor. He was friendly, professional, kept me informed of every step that was being taken on the repair of my car. If you have service done at Porsche of Riverside, please ask for Will Barbaro!! He will not disappoint! read more

Will B. provided excellent service, above and beyond. Glad there is a dealership to serve the Riverside area. Thank you!

I have always received great service from Porsche Riverside. William Barbaro gets a 5/5 - I appreciate his work

Riverside Porsche services was great and addressed the issues with my car which have completely resolved. I would like to commend Cody Allen specifically who provided an exceptional service. He was patient, knowledgeable and worked with my car with my best interest in mind. He kept in touch with me throughout the process and answered my emails and phone calls in a timely manner. He also provided me with a loaner car throughout this process. I would highly recommend Cody and PORSCHE RIVERSIDE. read more

Henry proved to be an expert in ensuring a pleasant experience for my husband and I. we were so pleased! He worked to answer every question, validate every concern and put action to his words. Best Service In Years!!! looking forward to working with him again. As required of course. Great job Riverside Porsche!!! read more