Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

We had Rigoberto come out to inspect our AC Vent/Furnace. He was so friendly, understanding, and…read morewas honest about everything. We learned a lot about our current AC system because we were able to ask questions to understand the situation. Inspection price was beyond fair. Edit: I also wanted to mention the process to schedule a time/day for someone to come out was seamless. Customer service was friendly, easy going, but also I received texts/info with Rigoberto's picture during arrival as well. All of this gave me so much reassurance that this company not only cares about your happiness but also your safety which is crucial in this day and age when someone comes to your home. Rigoberto wore booties too and it is always so nice when contractors respect your home.

Joseph was really nice and was a very down to earth guy. He did a battery replacement on my iPod…read moreclassic while I was sitting. I called like 5 other places and they all gave me crazy time frames, he was the only one that told me he could do it within 15-20 min. I would def recommend him to a friend

highly recommen this shop. Joseph was super knowledgeable and helpful. Super kind and honest. I…read more appreciated him for taking the time to assist me. Brought my girlfriend's camera in to check about the flash not going down. He let me know this was a manual flash camera. He was so awesome and just let me know camera is good no issues. thank you Joseph will return for any future issues

I've been on the hunt for a knife sharpening service nearby that didnt require me to mail it in or…read moredrive 45 min+ to get it done so I was really happy that I was able to take a bunch of knives to a drop off location near my place. He sharpened all my knives the same day. Service was quick, he was informative on how to care for the knives and the price was solid. I'll def have to bring back some more knives soon.

I had an amazing experience with Apex Precision Sharpening. Albert absolutely knocked it out of the…read morepark! First off, he was able to come out to my house the same day, which was incredibly convenient and impressive. That alone made the experience great. I honestly wish I had taken before pictures of the machetes and axes he restored and sharpened for me -- because when I saw the finished result, all I could say was, "WOW!!!" For service and prices The difference in the blades was unbelievable. They looked completely restored. Not only did he sharpen them to perfection, but he also went the extra mile and cleaned up oxidized areas. You can tell he takes pride in his work and pays attention to detail. All I've got to say is this guy is GOOD. I'll definitely continue using him for all my sharpening needs and highly recommend him to anyone looking for professional, high-quality service.

Very good experience. Jeff is nice and good in answering questions. Wi6ld recommend!!read more

Great service and very knowledgeable. Had asbestos testing performed and did my research to ask the…read moreright questions. Turnaround time is dependent on the lab so plan accordingly. Jeff was great to work with and will use this service again if needed in the future.