Several weeks ago the eight of us ate dinner here. We enjoyed our dinner, and had no problems with service until the end. After I paid the bill, our server asked me twice to leave her an extra tip on top of the tip I already paid, and then gave me attitude when I did not.
After our server Elizabeth returned my payment, I asked her whether the tip was already included. She told me that an 18% auto-gratuity for large parties was already included, but that she would appreciate it if I left her an additional tip.
I've never had a server tell me to leave a bigger tip! So I didn't leave her anything else. And as I put my money back into my pocket, she looked upset and told me that 20% is the minimum expected gratuity in restaurants. What? Again she's telling me to leave her an extra tip!
A gratuity is just that, a gratuity. There is no minimum. A gratuity is not a requirement. It is earned. A gratuity is given based on quality of service. I usually tip between 15 and 20%, depending on the quality of service. Sometimes more for outstanding service. Less for poor service.
Although our server was very friendly and her service was good, it wasn't that exceptional. We ordered several bottles of wine, and she didn't pour a single glass for the table. When we asked to have our food boxed, she brought us boxes and told us that she didn't box food and that we had to box it ourselves. I would have left at most 15%, but I was required to pay 18%.
Alright. I accept that I had to pay the auto-gratuity fee (not that it's a gratuity if I'm required to pay it, but that's besides the point). But to be told I should leave an additional tip by some self-entitled millenial who did the minimum work required is not acceptable. And then to have her get upset at me when I didn't leave her more money is even worse.
I'm not Elizabeth's cash cow. If she wants bigger tips, she should work harder and earn them, not expect them. And certainly not demand them.
We had such a good time, only then to leave angry and slighted. What a terrible way to ruin an otherwise nice evening out! And all just so Elizabeth could squeeze another couple dollars from me. Was it worth it? She lost her extra tip and our business.
I was very offended by how we were treated at the end of our meal. I didn't want to leave a negative yelp review without trying to resolve the problem with the restaurant first. I emailed the restaurant to complain, but I never received a reply. A few weeks later I called to speak to a manager or owner, but I never received a call back. I'm not asking for monetary compensation or anything like that. But an apology or even some insincere but polite acknowledgement of the problem would have been nice. After coming to Poppi's Anatolia for years, it's disappointing to be treated so disrespectfully and then to blown off like it doesn't matter. read more