I purchased my Hotspring Spa from Valley Hot Spring Spas in 2021. They have provided excellent…read moreservice from the time of sale. Special recognition to Lorenzo, their Service Technician. His knowledge of these spas and his attention to detail is excellent. No one compares. He is the best. Thank you, Lorenzo.

We love our hot tub and cover we got from Valley Hot Spring Spas and BBQs so much, we just had to…read morecome back to create our backyard kitchen oasis!! It started with basic design idea on the back of a napkin and turned into The Most Beautiful outdoor kitchen! Way above our wildest dreams. Jason came to our home with a tape measure and some blue painters tape to turn our napkin vision into some real workable dimensions for a custom build. He gave us a really great deal and reasonable expectations for delivery. We went to the showroom and met with Kaitlyn to pick out tiles and that is where the magic happened. Kaitlyn and my fiancé worked beautifully as a team to select the perfect counter-top, back-splash tiles and some stack-stone accents. They really know their business and products. The delivery team arrived 8 weeks later; meeting the original promise made by Jason. The team was professional and careful as they turned the napkin vision into reality. The next day, Eddy the "palapa guy" came to confirm the dimensions for the palapa roof. A couple days later and our outdoor kitchen was completed. Our outdoor kitchen / bbq island is so much more beautiful than I ever could have hoped. I cannot find words to describe how happy we are. Thank you Jason and Kaitlyn from Valley Hot Springs Spas. And thank you Eddy from PalapaGuy for helping us create our "paradise oasis"!!!!!! If you are shopping for a hot tub or bbq island, look no further! Valley Hot Spring Spas and BBQs is the very best!

Wanted to buy fireplace insert for my fireplace. After reviewing five online sites and gaining a…read morebetter understanding, I contacted Paul at CALWEST in Murrieta, California. The best decision I made. They have a substantial inventory across many brands and are highly knowledgeable. My wife and I purchased a high-quality unit, and it was installed at my home.

My husband and I new El Grande EC -1166EX Cal Spa owners September 2025. We love our spa and it has…read morecompleted our resort like backyard for us to enjoy for many years to come. We purchased our spa from Diana Cox from the Murrieta CA store where her customer service was above and beyond excellent knowledgeable and honest service. We are so pleased we highly recommend her and location to our friends and family. We also met Lorenzo the service tech who serviced our spa recently. He too was excellent very helpful and knowledgeable suggesting us to best care for our spa to last many years.

Service has been awesome especially Maia who is in contact almost daily about appointments and…read morefollow up. Ivan was just here and was super helpful about the ins and outs of proper pool maintenance. Would highly recommend.

I orignally gave them a great score after the job was done. But now, after a a few years, I…read morerescind my review. Concrete job is poor and crumbling apart across entire jobsite after only a couple of years. They will not fix. Will never recommend. Looks good at first, does not stand by their product. Also, blocks falling off facade and falling into the pool constantly. They just do not care. Not happy with the service, they are one and done. Do use them if you want someone to stand behind their work or want quality work.

TANIA. U are the best. After calling a few stores and heading to the one on Lake Elsinore your…read morecustomer service is amazing. We were having a hard time in regards to epoxy or rubber paint for the pool and she was able to look back the first time we bought the paint to let us know which one it was. We lost our receipt for this last one and was able to help us over the phone when we knew she sounded busy. She called us back once she was done searching. She went over and beyond most people do. I hope ur manager sees this and appreciates your efforts you do for us customers !!! Thanks for taking care of us over the phone saved us $ on buying the wrong one and time to go take a drive when we are super busy with the work at home . Amazing Tania. U the best! Have an awesome shift always .... Jessica

Great experience! Made an online purchase, received $20 off, and was able to pickup the merchandise…read moreon the way home Amazingly convenient and trouble free. Thank you Leslies.

Excellent customer service. Took great time in helping me understand the basics of my new pool…read more Extremely helpful. This will definitely be my go to pool HQ

This place is the best. Top of the line customer service. Bradley and all other employees were so…read morehelpful and knowledgeable. If you need anything pools this is the place to go!

Kelton Pool Company is amazing! He always takes the time to make sure everything is perfect and the…read morechemicals are perfectly balanced. He thoroughly scrubs all the walls and the spa every single time. On top of doing a fantastic job, he is incredibly kind and responsive--if I ever have a question, I just text him and he gets back to me right away. He's a great guy who is genuinely excellent at his job. If you aren't using him for your pool service, you definitely should!

We started using KLP Pools recently and I'm so glad we did. Kelton is awesome--super friendly, easy…read moreto talk to, and always on time. He makes everything simple and stress-free. Our pool has honestly never looked this good. It's always sparkling clean and ready to jump in, and he even keeps an eye on the equipment so we don't have to worry about it. If you're looking for a pool guy who actually cares about what he's doing and is just great to work with, call KLP Pools. You won't regret it!

I reached out to Joseph for an estimate to repair or replace our pool heater and saltwater system,…read moreand I was really impressed with his professionalism. He responded quickly, took the time to thoroughly explain my options, and even walked me through how to apply for a rebate to help save money. His communication was excellent throughout the process. He followed up promptly and often replied early in the morning or late in the evening to make sure I had the information I needed. We received multiple estimates, and his pricing was among the fairest. In the end, we didn't move forward with Joseph because my aunt decided to go with someone who came highly recommended through a personal referral. That decision wasn't a reflection of Joseph's work. Based on my experience with him, I would absolutely recommend reaching out to him for a pool project.

I have a Pool Heater that is about 25 years old, it started making really loud clanking noises and…read moreshaking real bad. A new heater would cost a few thousand dollars and most repairman say that the parts have been discontinued for this old heater. I was contacted by Joel and he assured me that he can use his resources to find the parts needed to fixed my old unit and have it done at the fraction of the price of a new heater. Joel has great communication with me, I think the longest I've waited for a tax return was only 15 minutes and that's because he was in a conference. Super nice guy! I highly recommend this company.

My family loves our grill and we appreciate the free gifts given to us. An updated mini fridge not…read morethe floor model and a free grill cover. Look forward to doing business with you in the future

Bought a new grill Louisiana Grill in June of this year. Grill ignitor failed after only bing used…read moretwice. Called left message. No response. Called back and was told they could not help me and I would have to contact the manufacturer. Called them. Wont send a new ignitor until I remove the panel and check the wiring connections myself. So if your going to buy an expensive grill at this establishment beware that if it fails they have no customer service. Your on your own.

Had a great experience at valley hot springs met kaitlyn…read moreshe was very helpful and informative When she wasn't there jose Answered questions for me also. decided to buy a hot tub and Very happy with it .

The salespeople are amazing. Look for Kaitlyn or Jeff. With the lifter and cover does provide…read moreadditional privacy. That was a nice bonus. Also being able to control it with my phone and heating up the jacuzzi on my way home is a nice added feature.

Eric is a dream come true. Family referral. Family has used him 15 years. We bought a house with a…read morepool. He's very knowledgeable. Doesnt bull shit you. Very honest. Dependable. He is the type a guy I'd invite over for pool parties. Hope he never retires

Short version: Use this guy! He knows his stuff. He is friendly, on time and thorough. Not only…read moredid he fix my pump issues but he also checked my water and made sure everything was working properly. Highly recommend. Full story: So I'm the kind of person that likes to 'do it myself'. I've had an issue with my pool for longer than I care to admit. I tried everything youtube could teach me and paid who knows what over time trying to figure out why my pump wasn't functioning properly. Eric was referred to me by a friend and he came by to have a look. Not only was he nice and professional but he didn't make fun of me for all my failed attempts. He fired the pump up and just listened. Within a few minutes he nailed down the issue. There was an old o-ring that wasn't sealing and air was getting sucked into the pump. Wow. I would NEVER have even thought to check it. He popped the top of the handle off, replaced it, put it back together and BAM! Suction problem fixed. Lesson: Call a pool guy before you waste time and money going through all the possibilities of what the problem 'could be'. They know. Better yet, call this one.