TANIA. U are the best. After calling a few stores and heading to the one on Lake Elsinore your customer service is amazing. We were having a hard time in regards to epoxy or rubber paint for the pool and she was able to look back the first time we bought the paint to let us know which one it was. We lost our receipt for this last one and was able to help us over the phone when we knew she sounded busy. She called us back once she was done searching. She went over and beyond most people do. I hope ur manager sees this and appreciates your efforts you do for us customers !!! Thanks for taking care of us over the phone saved us $ on buying the wrong one and time to go take a drive when we are super busy with the work at home . Amazing Tania. U the best! Have an awesome shift always .... Jessica read more

Great experience! Made an online purchase, received $20 off, and was able to pickup the merchandise on the way home Amazingly convenient and trouble free. Thank you Leslies. read more

We were in need of a new pool vac, so I stopped by at Leslie's to see if the one that my pool guy had recommended was available, and it was!! Leslie's is a great choice to get your pool needs from pool toys and accessories to parts and components. This is also where i go to get chlorine tabs. Service has always been great, friendly, and helpful. read more

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The store condition is very clean which I appreciated. The merchandise was well priced so I knew how much everything was. The cashier named James was very polite and efficient at his job. I just felt sorry for him because he was the only one there at the busiest time of the day when everyone gets off of work, there were probably 10 people waiting in line. My recommendation would be to hire one more person to help so that it's not such a strain on James. read more

Chris was so efficient and friendly. This guy was running the whole store by himself, testing client's water and ringing up others at the same time! He deserves a promotion if he's not already part of management. This is the kind of guy you want in a higher position. Thank you for the great experience! read more

Leslie's Pool Supplies - Front of store - Hot Tub & Pool Near Me - Murrieta, California

For over a decade I've relied on Leslie's and they've saved me a lot of money, but lately the goodness has gone to a new level. A young man named Chris leads the team and I have never met someone in the pool business so transparent, objective and knowledgeable - and who operates with such humility. He's a winner and can be trusted. read more

Took my Haywood Navigator pool cleaner into Leslie's to determine why it isn't working and was told I would have to leave it for a week because their technician is in and out of the store. Never going back read more

Trying to reach someone at the Murrieta Cal Oaks location. The phone just rings and nobody picks up. Have been attempting for an hour with no answer. read more

7/13/21 I received an email for PERFECT WEEKLY 3.0 Liter at 40% off. Walked in and saw the same product 2 of these for $99. Merit helped me at the register and stated it didn't apply and I that perhaps only online. Not so, I told her because I was prompted to order either online or pickup at this store. She stated she couldn't do the discount because she needed a barcode. Well.... It's your ad! I'm here to buy 2 bottles. She fumbled around with my account for rewards. I had $21 and she said I only had $3. She also stated she couldn't give me the $5 off of $25 because no barcode. Hello! I found the barcode with no help from her! She stated that some lady came in earlier and she didn't give her the 40% off....which I guess she was implying that I was out of luck, as well! All I'm saying is KNOW your deal before you go in to pay more than is necessary. Pool ownership is expensive. Coupons are sent out via email and rewards are earned via your LESLIE'S APP. I was able to purchase 2 products $59.99x 2 would've been $120 plus tax. I left and only spent $58.70. I was able to use my $21 rewards , 40% off plus $5 off $25. Ryleigh and other employees will not volunteer this info. Instead she made it seem like the email I received from their company didn't apply. LOL! Stick to your guns and walk out if they make you feel like you're asking for something that doesn't apply. You must navigate your own app and your own email. They will act like they don't know what you're talking about. 6/27/21 Merit was the gal that assisted us today. She tested our water and suggested some pool chemicals. She went into detail explaining each test result. I believe if you walk in this store wanting to test your water, you will always "need," something. Some of the chemicals mentioned we have never used or needed in the 25 years we have owned our pool. While we appreciate the sales girl, Merit, we will try to do some research on our own and come back when this stuff is on sale. $75 for a quart of phosphate killer is a lot of money. Phosphate test result returned with 3000 plus and yet we don't have an algae problem. My husband tried explaining to her that there were 2 chemicals he just used with good results. He got a little frustrated and overwhelmed with all the other information so we decided to leave. My only recommendation for sales Reps., here is maybe consider turning us hard to convince customers over to someone who may have a little more experience. I wasn't convinced. She clearly needed help because we weren't buying into her spiel. 5 stars for this store. Don't know what we'd do with out them. read more

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The free water testing is great. The staff is knowledgeable and helped me troubleshoot some issues. I've been a pool owner for 2 years now and haven't paid a pool service company once because Leslie helps me keep my chemical in check and pool looking amazing. Minus one star because you can find chemicals slightly less expensive elsewhere but, is it worth the second errand to save $1-$2? Not really, you'll spend it in gas. read more

We visited 3 times trying to fix our pop-up pool water, everytime we go, we always have different person helping, every time they test water and tell us to buy this and that and we follow their instructions, the water gets murkier and greener every time. After doing this 3 times we spent enough money and the picture is our final result. What should I do? My guess is we will get a different person again and just like usual, that person will do nothing but water testing and give us a guide only based on the water test and don't care about why this isn't working. What's the point of the water testing anyway? Do we get a refund for all the big jugs of expensive chemical we bought? I guess not. What a waste of time and money. read more

Leslie's Pool Supplies - The result of our pool after 3 visits - Hot Tub & Pool Near Me - Murrieta, California

This review is for Leslie's on California Oaks in Murrieta. I went in on Saturday Jan 20 and salesperson Aireana assisted me. She was pleasant and said they would call me in a couple hours which they did not. After calling numerous times to no avail, I finally got through close to closing. Aireana said oh it just got done 5 hours later. She couldn't admit to her fault and say she forgot to call me and said to come pick it up. Which I hurried there and arrived in 15 minutes. As I begin to walk up she locks the door and says we are closed ...I'm like you said come down and you lock the door in my face! I then knock on the door and she keeps her head down and refuses to make eye contact. I come the next day Jan 21 and say I'm here, she didn't apologize and I really didn't want to deal with her! Horrible customer service...come on Aireana, you're better than that! read more

Wally was so helpful. Will definitely return plenty of product multiple sizes and choices

They do have a lot of products in stock, that if you need in a hurry they probably will have. They will check your water chemistry for you at no charge, and like any business they will try and sell you something to address the results of a problem that they find in that test. But you are going to pay a very high price for they sell you. They charge over $83.00, not including tax or shipping, for a quart of phosphate remover that I use, I found it on Walmart.com For $122.67 for I gallon (4 quarts) of the same product which included tax and shipping. I do have to wait 7 days to have it delivered though. If you need it now, they can be a good resource but be aware of the high prices you are going to pay. read more

I wanted to go out of my way to post a review for Christian and pat. I believe Christian was the older gentleman that helped me (I'm so sorry if I'm mixing up names) with all the pool products I needed. I went to Walmart and had a terrible experience along with shitty customer service, so I was very happy to walk in here & get everything I needed PLUS knowledge in the product! So big thank you for explaining everything to me and being quick. I'll be coming back here for my pool equipment now! read more

Went in to this store the other day and the service I received was incredible. Johanna the girl there working was all by herself and so busy, yet she still had time to greet me, help me, as well as keep everyone else on the showroom floor happy and shopping. As busy as it was she was able to help us all in a very efficient and timely manner. So thank you Johanna for the awesome service you provided me, and I'm sure many others. You are truly a treasure and hope you are valued. (P.S. if not contact me, I will hire you right now!) read more

You can tell that Johanna loves her job and very knowledgeable because of great customer service received.

I needed supplies for our spa so stopped at this store around 9:15am today. The clerk acknowledged he knew I entered the store. He was testing pool water free of charge for another customer. Ok so I hunt around and find what I need and take it to the check out. Nothing was said he kept working on the test. I waited about 10 minutes more and finally asked if it would be much longer. He said "not long" I get out my money and wait another 5 minutes totally ignored. Adios pal..maybe employee's should learn to multitask ? read more

We have been using Lesilie pool since we move here to Wildomar 2 yrs ago . They alway been very helpful and noligible on all issues we have had. Tonight Drew really saved us when we were scrambling for new filters for our pool that just was replastered this morning . He waited to close to take care of us we are very grateful for his customer service. Thanks Drew read more

I went to the murrieta location to have my water tested. Everyone was so helpful with all of my problems. I was lucky enough to have a trainer there (tim I think). He took great care to explain to me and the employee the how's and what if my problems. read more

Went into Temecula Store on Winchester today got waited on by James the manager. He went over and above explaining how to maintain a pool and equipment. Very pleasant and professional and patient with us! read more

Every time I have gone to the store they have been extremely helpful in getting me what I needed to keep my pool in excellent condition. Especially wanted to thank Tim as their store manager for helping me out today with his expertise and a price match. read more

This place is awesome ...I used to go to Lake Elsinore to avoid traffic going to the one in Temecula . Kevin is a great guy who will go the extra mile to help you with all your questions . I once had a huge problem with a pool service guy ...Leslie's took care of it and my pool is sparkling clean now ...No more Algae ! Kevin took care of an other problem and stayed on top of it, calling me back how things were ..... Now THAT'S what I call ....Service ! Thank you Kevin. read more

Our pool couldn't look this great without the help from the customer service of Drew and Tonya. read more

Leslie's Pool Supplies - Summer Time Fun! - Hot Tub & Pool Near Me - Murrieta, California

I needed a new leaf net for the pool and Eric, the young man behind the counter, explained the difference between the skimmer and leaf net. He also explained the difference between the cheaper and more expensive ones. Courteous and quick service. Will be back. read more

This review is more representative of seeking service through Leslie's than "in store". I will say at this location they are usually understaffed causing frustration, however... I went to this location to schedule a service appointment to have someone come out and look at my pool heater. The guy comes out, takes the covers off and immediately states, "you need a new heater". I inquired about the cost and he states $2500 bucks. No disassembly, no troubleshooting, just, you need a new heater. He proceeded to tell me the life span on these heaters is about 7 or 8 years, which also happened to be the age of mine. I let it go thinking I'd have to wait till tax season to replace it, so for the last 6 months, I have been unable to use my spa because, "I needed a new heater". Over the weekend, my pool pump finally gave up the ghost. I called Flamingo Pool Service out, (who was awesome by the way, I highly recommend them) to install a new variable speed pool pump. I asked him to take a look at the heater. He determined I had some damage from rodents, was able to replace a few parts (cost totaling $300), and had my heater running like a champ inside of 20 minutes. Leslie's is fine for in store purchases and water testing, but I will NEVER seek service through them again...they're a disgrace!!! read more

Iv called multiple times to try and buy parts and I get put on hold which I understand if it's busy but they hang up after a while and its happened every time I call. Not to mention they answer with attitude! Lake Elsinore store has better customer service! read more

Kevin is a True Professional when it comes to pools, We are setting up our new pool and needed some parts and advice. Kevin is extremely knowledgeable when it comes to pools and the intricate workings, Our pool sand pump system did not come with initial start up instructions, Kevin was on it and totally knew what needed to be done. As a District Sales Manager for a large automotive chain I am always looking out for great Customer Service and This store truly has a 5 Star Customer Service Driven employee in Kevin. Please tell Kevin thank you for us. We are a Customer for Life now. read more

Went to California Oaks road Leslies store today for parts for pool vacuum. Tonya was the lady that assisted me, awesome service. I moved to Wildomar about 2 years ago and have been to this store a few times. This same lady helped me before when my pool turned green last year and showed the same friendliness, seems to really enjoy helping her customers. Great job! read more

Don't go to the temecula location, the short guy with graying hair isn't helpful, acts like your bothering him if you want to buy something. Home Depot has the same stuff, cheaper read more

Excellent selection & service. Best feature is no labor charge to service pool vacuums! Pay for repair parts only. I thought I was going to have to replace my pool vacuum, but when I took it in for service, there was something jammed in the gears. They cleaned it up and sent me on my way...no charge! Really appreciate it! read more

I purchased a variable speed pool pump on 6/29/18 with installation paid at the time of purchase. My install date was 7/6/18 between 12-5pm so I took the afternoon off to meet with my installer, Rolando. Once he arrived he informed me that my plumbing was tight and I needed a relocation bracket and that he would reschedule the install. After waiting a few days to hear from him or Leslie's I decided to visit the store and inquire myself. The employee told me I was scheduled for 7/11/18 between 12-5pm. Although news to me, I agreed and took a few hours off to get here by 3 as I informed Rolando and the store previously. They were both instructed that they could enter the yard and conduct the work and I would meet up with him on the tail end. As of 4pm, 7/11/18, Rolando was yet to show so I called the store once again only to be told that he wouldn't be coming out because I hadn't paid for the relocation bracket. On 7/6/18 when he was in the yard speaking to me directly I asked how I was to pay for the bracket and he stated that I could pay him directly on the day of the install. As we creep past week two with still no solid date on the install I'm left second guessing my decision. In addition, the advertised $49 install quickly became $190? I've had nothing but great experiences with Leslie's but this has pushed me over the edge. read more