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    Poolie

    3.3 (108 reviews)
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    Services - Poolie

    Pool chemical testing and balancing

    Pool cleaning

    Pool draining

    5 More Services

    Pool installation

    Pool maintenance

    Pool remodeling

    Pool repair

    Pool skimming

    Poolie Photos

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    Recommended Reviews - Poolie

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    I've been a customer over the last 2 years and have consistently had problems. If you don't mind a legitimate issue quarterly, then by all means go with Poolie. They are kind and work to make things right, however the issues haven't stopped. Some a communication issues and some are staffing. Today, is probably the 5th or 6th major issue where it's a holiday weekend, no communication was sent for a change in schedule, no one came yesterday during our regularly scheduled appointment and today, Good Friday, no one is answering the phone or replying to text (first one I sent this morning at 9:42 AM) which is understandable IF they had communicated to customers the office would be closed today. I just don't know what else to do and will have to switch pool companies. annoying... and today, we have algae

    Poolie bought the company I previously used and it's been a disaster. Now they have gotten my dog sick bc they can't clean up after themselves. A bunch of chlorine was left by the side of my house that I didn't see until my dog started to vomit (see pics). This was day 2 of trying to get them to rectify the situation the previous week from not cleaning my pool properly. I have had a problem with getting them out here to repair the equipment that THEY installed a year ago. It's almost impossible to get them to return a call. And when someone does return a call they always have to refer me to someone else. The someone else never calls back though.

    Rip-off artists. Avoid this company like the plague. Poolie was contracted to do a leak test. Technician showed up, took a few pictures and tightened a fitting in the equiment area without looking at the pool properly. Totally missed cracks in the skimmer which was the whole reason for the leak test. Charged us handsomely. Poolie did not realize that we had a camera on the pool area documenting what was actually done. Do not trust these guys - if you must use them, make sure you are home so that they do not rip you off.

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    7 years ago

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    4 years ago

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    10 years ago

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    11 years ago

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    9 years ago

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    9 years ago

    Very bad payment system. Check or paypal only. Bad customer service. One day guy just came and gone did service for just FIVE minutes.

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    8 years ago

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    Page 3 of 3

    Ask the Community - Poolie

    Review Highlights - Poolie

    Kenny Hileman owner of Crown pool services makes sure that we don't have to worry about our pool.

    Mentioned in 32 reviews

    Read more highlights

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    Patriot Pool & Spa - Mold on lid cover

    Patriot Pool & Spa

    (127 reviews)

    I'm kind of baffled by all the positive reviews for this company. We have had consistent problems…read morewith Patriot since not long after we started using them in 2022. The weekly pool service is generally fine, but if anything goes even remotely wrong (which it will because they're scaling rapidly and training new folks), Patriot is nowhere to be found. In the time we've been using them, they've incorrectly cleaned our filter twice, stained our white pool tiles, and caused our skimmer to operate incorrectly. It has been pulling teeth to get them to return to fix it - many calls over many weeks, and at present, our skimmer and pool tile are still not resolved. In the case of the skimmer, our pool has an in-ground cleaning system and generally stays crystal clear throughout the spring months. Twice now, Patriot has come to clean the filter, and the skimmer has stopped operating immediately after. The first time, a tech returned a week or so later and told us their filter crew had forgotten to switch something to do with the skimmer back on (it was immediately fixed once he corrected it). This time, it stopped operating correctly immediately after the filter-cleaning again (same timing, same issue) and Patriot (after failing to return our calls, then sending people who weren't trained to investigate or resolve the issue three separate times) is telling us there's nothing wrong. This has been going on for well over a month at this point, and apparently we're going to need to pay someone else to come out and fix it. In the case of the pool tile (see pics below) Patriot acknowledged fault for the issue, and tried a number of tactics to resolve it, none of which worked. So it seems we're stuck with the stains. There are lots of pool companies in Austin. I'd recommend you go with a company that stands behind their work and fixes their mistakes.

    We have been using patriot for over a year and I have to say this is the worst experience we have…read morehad with a pool company to date. Their people are unreliable and inexperienced, they have caused several thousands of dollars or damage to our pool through their negligence and our pool has been mostly unusable this summer because of the issues caused by their team. For context the pool was a couple of years old when we hired them and In perfect condition and working order. We have been waiting on a resolution from them on fixing the damage for several months now.

    Freedom Pools

    Freedom Pools

    (5 reviews)

    Freedom Pools offers quality installations using quality materials!…read more When you contact them request the best pool finish available on the market by name "Wet Edge Technologies"

    Freedom Pools - Pool Cleaning Review (1/5)…read more I had my pool fully renovated in April 2024, investing over $23,000 in repairs. Following the renovation, I continued using the new brand "Freedom Pools," as Sandy was a part owner involved in my renovation project. I trusted the continuity would ensure quality -- I was wrong. Over the past two years, I've had to spend an additional $2,400+ in repairs from outside pool service representatives just to correct issues that Freedom Pools should have handled. There were stretches where my pool received no service for weeks at a time, leaving me to deal with problems that only compounded. I had surfaced the issues showing employees not coming for weeks at at time, while I still paid for service. To Sandy's credit, when I raised concerns and he finally responded, he acted to get service restored. I'll admit, I wrongfully held on, hoping he would make things right long-term. I continued making the wrong decision by maintaining my loyalty to Sandy and his team, giving them chance after chance. But here's the core problem: his team shows up for 8-10 minutes per visit - verified by cameras. That is simply not enough time to properly service and maintain a large and deep pool, especially one with a $23,000 renovation investment behind it. The work being done in those brief visits is surface-level at best. Getting leaves out and adding chemicals. Occasionally back-washing but not vacuuming or determining root cause issues. Today was the final straw after the fourth need to externally source and pay an external pool provider -- yet another event requiring an ad hoc service call, and yet another exorbitant charge ($800) from a repair service to fix what should have been caught and handled during routine maintenance. Looking back, I could have paid the right person a higher rate from the start and avoided all of this -- the headaches, the repeat repairs, and the thousands of dollars wasted trying to save a few bucks. Lesson learned. Bottom line: If you have a pool, don't cut corners on maintenance. Freedom Pools may seem affordable, but the lack of thorough service will cost you far more in the long run.

    Hines Pool & Spa - Our pristine pool thanks to Haley and Hines Pool and Spa!

    Hines Pool & Spa

    (135 reviews)

    Anyone who has a pool understands the challenges with cleaning and maintenance. Moreover, it seems…read morethat most, or all pool service companies struggle to provide consistent and reliable service to all of their customers. We have used Hines for several years now, and are generally happy with the service and support we receive. That said, we have had multiple cleaning techs on our account since hiring Hines. A few techs have not been good/helpful, creating extra work for us, and on occasion, have caused unnecessary damage to our pool/pool equipment. I'm writing this review today to call out a couple of people at Hines that really stand out in delivering outstanding customer service and ultimately outstanding results for our pool.   Gabe M is our current cleaning technician. He's extremely bright and friendly, and he works really hard to do a good job for his customers. What really stands out is his communication with us -- he is GREAT about keeping us in the loop about when he is coming and what is happening with our pool. If he is unsure about something with the pool, he will ask a superior, or take the time to research if needed, which gives us a lot of confidence in his work! He is also great with our FOUR dogs and always shuts the gate for their safety, etc. When the pool needs repairs, we can't say enough about Chris O!!  We have the Intellichem system. It is awesome when used correctly, but it is definitely challenging and not common on non-commercial pools.   Chris O really knows his way around  pools and pool equipment - including the Intellichem, and has helped us MANY TIMES over the years to correctly identify and quickly remedy issues.Thank you Chris, we really appreciate you! Our pool currently looks better than it has in a long time, and with Gabe and Chris from Hines, we really feel like our pool is in capable hands! Thank you Gabe and Chris for your hard work and dedication!

    This is the real deal…read more After 5 or 6 pool companies failed to meet my needs, this company showed up, did the job correctly and charged me the lowest fee for their work, compared to the other pool companies. Removed my old and non functioning pool heater. Replaced my old chlorinator with a brand new Salt System Chlorinator that I bought from another company. All done in a couple of hours and now my pool water never looked so good and cristal clear. Thank You Chris, from Hines Pool. This business will get my money everytime I need pool work done.

    Poolie - poolcleaners - Updated May 2026

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