So damned happy with the service and speed of these guys, I can hardly contain myself. First, after being bitterly disappointed by the evil, greedy pool store bastards who sold me my pool heater (see other review), Doug answered my call on the second ring after 5PM on a Tuesday, and had my system totally fixed 48 hours later as I sit here typing this at 5:23PM on Thursday. And that included having to order parts! Donny was my technician, a clearly experienced serviceman who was punctual, polite, and above all, knew what the hell he was doing. He cleaned up after himself, and showed me that my system was worked as it should be. I couldn't be more content. I'm going to be using these guys when I need a variable speed pump in the next year or two because it turns out that they sell -- and service -- pool equipment, not just make empty promises like larger corporate brick and mortar stores. Yay for the little guys who are responsive, and know how to treat their customers. read more

The first time we contacted Doug, he sent Donnie over to look at the solar panels on our roof. When Donnie came to our house, he did not bring a ladder to go on to the roof, and was surprised that we couldn't supply a ladder for his use. It was determined that a solar panel needed to be replaced, which lead to all the panels being replaced, but was told that some leaking might occur after weather changes. Have had to call multiple times after because the pool was not working and heading properly, come to find out, Donnie hadn't opened a valve after multiple visits and telling me things were working as intended. Charged me $183.00 for his mistake. Ended up having to replace the entire filter system with another company because Doug stopped responding to my requests to service his repair that was under warranty, as the damage that was minor when I began requesting the service became major with his refusal to respond. TL:DR keep looking, this is not the company it appears to be. read more

Did NOT fix our pool problem. Did NOT. Water leaking from pool light. Doug sent Donnie who said we need to drain the pool so the fixture could be pulled out to wrap some insulation around the conduit, pull the conduit tight from the pool equipment and we wwould be good to go. Nope. 400 bucks. Filled the pool, leak was back immediately. Hired another company who got into the pool- wore a wetsuit- pulled out the fixture under water, and corrected the problem. Another $350. Not to mention our water bill. Would not recommend Pool Problems. read more

Doug owned pool problems and was amazing. He and his contractors did excellent work. Sadly he passed away. Please seek another company for future assistance. He will be missed very much. read more

Doug is extremely unprofessional. I had a simple question about what parts he found were broken on our pool heater, and replied that I am wasting his time. Very rude and not communicable. Would not recommend someone who gets frustrated so quickly. Disclosing your findings after completing an inspection of pool equipment is standard. See convo below and make an informed decision before using his services. read more

Pool Problems - Very unprofessional and rude experience. Would not recommend. - Pool & Hot Tub Service Near Me - Coachella, California

DISHONEST COMPANY. Do not be fooled by Doug's kind voice. Kind? I called Doug to see about having a pool repaired in a property I rent out. Doug was eager to fix it right away which he did the next morning. Due to short notice, the owner had to pay Doug 2 days after the service. The owner then DIED 2 days after from a stroke. It was an absolute tragedy and Doug HOUNDED ME that he did not receive payment. It was just a few days after the work and I explained the tragic news and Doug said well if Scott can't pay (since he's dead) I should. He even called the hospital to confirm that Scott died. DISGRACEFUL. He then called my staff and threatened them which is illegal in many ways including extortion. The safety of our staff was a huge concern and we had to file a police report and contact all our attorneys that day- at the hospital. Doug then sent a PayPal request to my PERSONAL PayPal. THIS WAS LESS THAN ONE WEEK SINCE THE WORK. Certainly if it were the case the payment didn't go through I would have made arrangements with Scott's son. But I didn't have a day to grieve. This kind of behavior was a redflag- the guests claimed the pool still didn't work but I assumed they just didn't know how to work it. I arranged another inspection the next day and sure enough- not all parts were even installed. If Doug doesn't care about a DEAD person, he doesn't care about your pool. If someone is this desperate for money and capable of hounding another over a dead person, he will not be honest with your invoice as he wasn't with us. Hire another company - they all have 5 stars unlike this for a reason. Having to deal with attorneys the day we lost someone was an absolute nightmare. The outcome will be a lesson to this horrible company, but do yourself a favor and avoid. read more

We found Doug and his team because we had a pool problem. Hiring them to fix another pool company's mistakes was the best thing we did and we wished we had found them when we initially started our pool project. They have exceptional customer service and are very prompt with their communication. They helped us pass our final inspection and we couldn't be happier with their work. Highly recommend them if you need help with anything pool related. read more

Doug was extremely professional and told me he was sending Donny the next day at 10:00am to check out my pool heater. Donny was very punctual and actually corrected my issue! I would definitely recommend this company for all of your pool repair needs. read more

This has to be the WORST pool company in all the Coachella valley. Doug was hired to fix some minor leaks and redo entire pool. He created more leaks than were there before. He then tried to get me to pay another $3000+ to fix what he screwed up. I threatened to sue him and he finally removed all the pebble he put in and redid it. This is the abbreviated version of his total incompetence. Do Not hire this company or his associated company, Rangle. There are plenty of good reputable and knowledgeable pool companies in the Palm Springs area. This is not one of them read more

The service from this company is great from start to finish. Doug, the owner, is easy to contact, answers by phone or text right away. His technician is experienced and knows exactly how to fix the problem. My in-ground spa needed a heater, pump and more and it was installed with no fuss and quickly. Since then, I have relied on Doug's Pool Problems company for all my major and minor pool equipment needs. read more

The repair work was completed quickly and correctly. Very easy appointments and commin location was great.

I had issues with tiles falling off . Doug and Donnie diagnosed the problem and mapped out the work needed to fix. They had an excellent crew and the job was completed on schedule -- pool drained one day and then project completed the next. They also installed a salt water system which was long over due. I highly recommend these guys for any of your pool problems! read more

Calm waters are nice except when the pool pump isn't working. I want to thank you and your crew for the prompt service and replacement of the pump and help with the finance. Thanks again Doug ! read more

Pool Problems? did a great job on our large in ground spa remodel. The owner, Doug, was always easy to reach if we had any questions. He explained the remodel process and each step was completed as we were told it would be. The new pebble surface looks great! The remodel also included the concrete decking being resurfaced. Looks great too! Doug handled all the details on this also. Doug and any workers he had coming here were always on time and courteous. Doug is a super nice guy who cares about making the customer happy. You can feel confident about using Pool Problems? read more

I just made a difficult purchase of a home in Palm Desert. There were tons of issues with the pool and the owner refused to repair and we were moving quickly to closing. I got lucky and stumbled across Doug on his website and called my realtor and she gave him a call as I was 1100 miles away. He was there the next day, NO Charge, assessed the problems and the heater that they said did not work, he made it work with a simple adjustment! Even the home inspector said the heater would need to be replaced. We closed on the home, I go to visit and Doug sends Donny to give an official estimate of repair. Again, at N/C. I received the quote the same day, decided to go with it late that afternoon. I called at the end of the day and it might have even been early evening, to request the repair. The repair was finished the NEXT DAY before 3pm. Everything works perfectly! Want the truth about your pool and have it fixed the first time? Give Doug a call. Andy H. read more

My pool is complete and I am so pleased! Doug was extremely helpful, courteous and professional. All his subs/workers were as well. They were there when they said they would be and they did what they said they would do. If I had a question, Doug answered my texts or voice mails right away. I had old kooldeck sandblasted and removed, new kooldeck installed and all the old tile removed from the pool. New tile installed and pebbletec pool acid washed. It looks fabulous - just like new. They also came back and put all my pool furniture and plants back where I wanted them before I gave the final payment. His quote was a little higher than some others that I received, but I am glad I chose him and so happy with the final product. He is the most knowledgeable in the valley. I would recommend Doug in a heartbeat! read more

I had an unexpected issue with my pool pump so I did some research and found Doug's Pool Problems? site online. I submitted a request for service and he literally called in less than 20 minutes. Doug was professional, courteous, and very knowledgeable. I immediately felt good about having him provide me with service. Doug was able to send his technician, Donnie, over the same day to diagnose the issue. In addition, Donnie returned the next day to clean the salt cell and replace a section of pipe where he'd detected a leak. I was quite pleased with the quick and reliable service. Unfortunately there was an issue with the fittings where the salt cell was mounted but again, Doug has the technician back out in less than 24 hours. The customer service and integrity are outstanding and I would highly recommend Doug's Pool Problems? to anyone needing service. In fact, I've already recommended Doug and his team to a neighbor. Thanks so much Doug for being honest and reliable. read more