Michael was very knowledgeable about all aspects of the replacement of our out dated spa system. From the new heater, new filter, and spa jet pump as well as an app driven system, the new addition works perfectly as well as efficiently. I highly recommend Michael's Pools! read more

We are completely satisfied with the job Michael and his team did renovating our pool. Michael's Pools came in on budget and actually finished sooner then anticipated. Michael kept us informed on every step of the renovation. Michael helped us in selecting the tile for both the Pool and Spa and the pebble-tech color. Definitely a Five Star performance. read more

We hired Michael to resurface our 25 yr old plastered pool that was spalding & chipping. We chose to go with Pebble Tech, and install new perimeter tile & tile on the ends of the steps. From beginning to end, Michael was very communicative, very flexible and very helpful, meeting us at NPT 2x to help pick the PT color & tile. The crews he brought in were very friendly & professional and did good quality work. He helped me replace the pool light too. We had a wonderful experience! Highly recommend. read more

Michael's Pools did a great job resurfacing our pool to a pebbletec surface and redoing all the tile work. Michael finished everything in a timely manner and completed the chemical startup process. We are extremely satisfied and would recommend Michael's Pools to anyone that needs to replace there pool surface, tiling or even a New pool build. The Photo about a pool leak is not from me, Michael's Pool did a fantastic job. This other review must not of been about Michael's Pools. read more

We would NOT recommend Michael's Pools. We paid over 38k for a remodel, more than we had anticipated, but we kept adding features- so we paid more. I told Mike, "As long as it's done 'right'", we'll pay the money. It wasn't. See picture. When pool was prepped for plaster, the planter adjacent to the pool was leaking through pool wall. Mike said, "Well, to do it right we'll have to take all the plants out, clean it up and seal the inside walls." "It'll be an extra $900." Okay we said. To do it right, he said. He came over the day before his plaster crew was scheduled to check the leak, and-- albeit better, it was NOT fixed. I emailed him the night before to say we really did want to move forward until it was fixed right, and he went off, " You know, it will be ok, I've been doing this a long time, etc., etc." So there we are, yard ripped apart.and he adds, "You, know, if you want someone else to finish the work, I'll quit right now." A threat--holding you hostage on your own project. So, he plastered OVER the wall leak the next day. I have multiple email communication supporting the fact we wanted everything done RIGHT. 38K. Now it is landscaped -and we worry about the sprinkler/bubblers, and rain - blasting water through the pool wall leak that was NEVER fixed. $900 extra. We also paid a substantial amount of the money towards a Pentair automation system. Lighting, spa, water feature, etc. When complete, I asked him how to get going with it, programming, etc. He said, "There's a phone number in your paperwork, you need to call them." $38,000, and he can't help ?? He was NO help at all. Clueless. I then had some one from another pool company, (to do an unrelated home warranty repair) help me who was great. He even called the Pentair rep. He asked, " So you are telling me the guy who did the remodel, for all the money you must have paid, didn't set up the Pentair system?" When I told him no, he said, "Flipping " unbelievable". Now, all said, our BIGGEST takeaway if the fact that one evening, I called Mike. Thinking I'd probably get his voicemail, he answered in anger, "Do you know what time it is !!!? " Screaming, -- I had a question about the leak. He actually used some profanity, and hung up on me. I had him on speaker on my phone-- scared my wife. Profanity. He hung up. $38,000 +. Beware. This guy has got a Jekyll and Hyde personality. read more

Michael's Pools - Pool leak beneath planter (now w/plants, bubblers), never repaired. $900 extra. - Pool & Hot Tub Service Near Me - La Quinta, California

Arrogant, pompous and incompetent. Had no idea of the salt cell he was looking at and told me it was old and discontinued. The FACT is, it was 4 years old. GO ELSEWHERE !! read more

Michael came out and gave us an estimate to redo our single motor pump, pool and spa lights and redo the tile and pebble tech. After comparing his quote to 2 others we had he beat all the prices by $3K. He performed on time as gave me what he quoted. I had some issues with my spa lights and he came out quickly and had the light replaced. I have called him for other information on my pool and he gladly answered all my questions. This work was completed over a year ago and everything still is working perfectly. read more

We were experiencing a leak in our spa, causing it to empty or spray water everywhere. After having leak detection performed by Johnny The Leak Guy (I also recommend him 760-423-9896), I talked to several contractors, and settled on Michael's Pools. I'm glad we did. He knows his stuff. Because of Covid, we were stuck out of the area, so this job would be done without us on-site. Very scary. But I asked if he could update us often and he did. He sent progress photos, also photos and videos of any newly found problems and also called at least twice a week to discuss progress, problems, etc. He even waited on the phone while I conferenced in other family members, helping to make decisions. Our original pool (about 12 years old) had problems from the first year it was built. The original contractor (McIntyre Pools) would not handle the ongoing issues, so we have had to spend money with leak detector companies several times and have had many repairs and patch jobs done, that should have been covered by contractor warranty. Prior to Michael's Pools investigating and confirming why we were having leaks and why tiles were falling off, as well as other issues, we had questioned the quality of work done by the original pool builder and their lack of customer service and lack of honoring their warranty (we would never recommend McIntyre Pools). Our remodel project took longer than expected, due to additional hidden problems, scheduling sub-contractors, COVID supply & labor problems and our decision to expand the project. Michael's response time was good, usually calling back the same day (usually within the hour). He even handled the HOA diplomatically, and offered to pay a ridiculous fine & penalty the HOA charged. He offered to do that willingly, assuming full responsibility. Pool remodeling is tricky and requires a masterful professional with experience. I would recommend Michael's Pools as he is professional, knowledgable and a good project manager. Many problems were hidden until demo work started and Michael documented it all with photos or video. Our original quote increased based on our decisions to not just repair, but to improve & remodel, as we did. This was a successful project, resulting in a beautiful new pool, spa and landscaping. It was expensive, but still less than our other quotes were and those quotes were for doing much less work. We recommend Michael's Pools. He guided us on what features were worth spending money on and which were not. Also, which trends could cause future problems, so we may want to avoid them (even though aesthetically tempting). He and his team are hard workers and worked through the 110+ summer heat, without slowing down. Most delays were covid related to supply problems. Our job is now complete and we recently had the opportunity to finally meet Michael. He met us at the site and walked us through the operation, the app to control everything and answered all our long exhaustive list of questions and "how-to" do this and that. It's a hard decision when looking for a quality, reliable pool contractor, but we made the right choice for us with Michael's Pools. We will also be having him remodel our patio/BBQ area to coordinate with our pool soon. read more

Regretting going with this company. Recommended by the home warranty company to do an off contract repair. The equipment was leaking after a previous repair. So this guy shows up and does a hack job on the plumbing. It still leaked a bit at a valve a bit but it wasn't worth complaining. The repair lasted two weeks. Now it leaks 10x worse than before. I found his trash and cut plumbing pieces behind the deck box. Why anyone would give this guy more than 1 star is beyond me. read more

Michael and his team are the BEST. They did our pool refurbish and we could not be happier. Michael keep us in the loop the entire time...we HIGHLY recommend Michael and his team...no matter the pool project you have, he's the man! Thank you Michael and team read more

Michael and his crew were absolutely wonderful to work with. We had a pool Remodel along with decking replacement and it couldn't have turned out better. Michael listened carefully to what we wanted and gave suggestions to improve on our ideas. There had been several bad water leaks after prior remodel done by a different company, these were found and repaired by Michael and his crew and steps taken to prevent these problems from returning. We would highly recommend Michael's Pools to anyone. Thank you Michael,Enrique and everyone else involved with our beautiful remodel. The Turner Family Indio, CA read more

Assigned by our Home Warranty company to repair a leak in the above ground pipes to our spa. His "repair" left the plumbing in worse condition than it was before he arrived. His response was to call the Home Warranty company. UPDATE: Today I received a bill from the Home Warranty company. They told me Michael's Pools notified them I did not pay the $75.00 trade fee. I replied I paid by check the day of the service and the check had cleared. They contacted Michael's Pools who said they made a mistake and I had paid the trade call fee. read more