Wilver's were able to come right over to take a look at the job. We arranged for a time for them to complete the work that suited both of us. I had to reschedule at the last minute, but they were flexible and we set up another time a day later. On the day, they arrived on time and knew exactly what to do. The work was completed very quickly and the hot tub looks like brand new. I can't praise the overall service enough. They were easy to deal,with, turned up when we agreed and the job was completed quickly and it looks great. I recommend Wilver's to anyone who needs pool and spa maintenance service. You won't be disappointed. read more

The best in the business, thanks! We moved into a new house, Wilver came and looked at our system and showed us how it works. He came in like 30 mins, amazing! read more

Very impressed with the service. Reliable,effective and prompt. Would highly recommend this company.

We have just had to let Wilver go. We inherited his service when we bought our house a few years ago. He was initially great but then became less and less responsive. And now that we rent the house through a management company it has become impossible as he never responds in a timely fashion and we have had guests furious because they could not get a problem fixed promptly. Final straw was when the spa jets stopped working several weeks ago. I texted him and called him and still to this day have heard nothing. The new pool company we hired told us there was a leak that once repaired resolved the problem quickly. The new company also found red warning lights on the salt system and upon testing, almost zero salt in the pool. Wilver's guy had just thrown a bunch of chlorine tablets in the skimmer box and did nothing about the salt. Other problems recently have included black algae in the pool that I had to beg for weeks for him to address; putting so much chlorine in our fountain that it melted all of the copper pipes and I had to do a major repair of it; but most of all the failure to communicate and not respond to our texts and calls. A terrible way to treat clients and a terrible way to run a business. We strongly suggest others look elsewhere for pool service. read more

I reached out repeatedly to wilver to correct damage his crew did to my home in Palm Springs. His pool plaster pump hose exploded and coated my walkway, trees, plants ,decor, roof with a blast of BRIGHT WHITE permanent cement 100 feet long and about 20 feet wide! I have waited and reached out to him and this is my warning to potential clients. I will not BEG him to help me, and will not spend time in court but I welcome your questions or confirmation of this irresponsibility. read more

Wilver and his team were so great to work with. We loved working with Wilver from start to finish. He did such great work on our pool and spa project and we are just thrilled with the outcome. Wilver worked on the pool while we were not at the house and we had great communication through the entire project. We had constant updates, worked through some unforseen obstacles and the finished project was great. His team re- plastered our pool, selected and placed great pool tile, updated our pool equipment and BUILT an in ground spa for us. We are also using him for our weekly maintenance and he is AWESOME. Wilver is the man!! Highly recommend work him. read more

Wilver services all of our properties in Palm Springs! I have changed over 4 pool service providers in the last year because every time my guests would get to my house I always had problems with the pool not being clean or something not functioning. Ever since Wilver and his company took over our pool service and maintenance I haven't had any problems and I haven't had to worry about anything. The BEST POOL SERVICE COMPANY IN ALL OF PALM SPRINGS AND surrounding area! He also did the replaster and tile change for my house and a couple of my friends houses, the Best rates and the BEST SERVICE! If you own a home in the Palm Springs area, hire Wilver and don't ever worry about a thing. read more

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Wilver is amazing! He responded quickly to my call and nursed my ailing heater back to health. Very friendly and knowledgeable.

They're always very reliable and dependable when it comes to cleaning my pool! Such a great price for the services and responsiveness Wilver's Pool Service provides. Thank you for my amazingly clean pool! read more

Came across as a really nice guy... service started well - but had to let him go after about a 6 months as became more unrelliable. Security camera's proved he didn't show up occasionally to do the twice a week clean - yet we were continually charged. read more

Doesn't show up and lies to make excuses. Don't use this pool disservice. Unreliable and dishonest.

We had an emergency with our pool at our rental for the weekend. Algae/mold in the pool! Our pool was turning green right before our very eyes. We called about 15 different companies to get the pool serviced and were beginning to lose hope. Mr. Wilver was the ONLY pool service company to respond on a Saturday and arrive within an hour of us calling him. Apparently, the property management company uses him all of the time and he is one of the best around. He was professional and knowledgeable. He showed up with a smile on his face and thoroughly cleaned up every speck of green material from the pool walls. Truly outstanding service. I highly recommend this company. read more

Called around trying to locate a pool tech for our heater which went down. Wilver was quick to respond and arrived 10 minutes later! He quickly diagnose the problem and had all the parts on his truck necessary to make the repair. He clearly knows what he is doing and there are only few out there able to make repairs on the spot. Highly recommend! Thanks Wilver. read more

WOW - BEWARE -DO NOT USE THIS SERVICE - COMPLETE FRAUD. All the other reviews are correct, Wilver's service is a fraud. Not only did he not show up as agreed upon (would skip days almost weekly), but even worse, he sold me two different products that were not new but completely used. He charged me $4300 to put in a "NEW HEATER" even though I had just bought one two years prior. Well the new heater he installed broke and when I couldn't get ahold of him, I had a diff pool man go look at it and I was told it was an old used heater he had installed (I have pics) . It cost me $2800 to then repair it and he refused to give me my money back until I gave him the heater back (which I had to have fully repaired for guests that were at the house). Further, he changed both lights in spa and pool ($800) and within a month both were broke and one had water in it due to faulty installation - by him! He later tried to blackmail me and said he had pictures of water in the pool light and would send the city - who does that? Does a terrible repair and then tries to cover it up by blackmail of the terrible repair. STAY AWAY FROM THIS GUY - DO YOUR RESEARCH AS TONS OF SIMILAR REVIEWS ABOUT HIM DOING THIS TO OTHERS. read more

Requested quote via Yelp. He came to house to do an estimate and never got a written estimate for work I was looking to get done.

Wilver's Pool Service just replaced our pool's pump. Wilver was prompt and skilled. I highly recommend him.

With summer time heat in full motion, I was looking to get my pool serviced and was referred to Wilver's Pool Service by a friend. They did an awesome job. Staff was friendly and they were easy to work with. They do what you need and complete it in a timely manner. My only complaint is that I wasted time and money with other companies when I wish I would've known about this Wilver's! Definitely would pay it forward and recommend them to friends and family. read more

Talk about a life saver. I have a vacation rental and I woke up in the morning at 8am my pool heater was not working and I had guest checking at 3pm. I called at10am talked to Wilver he told me he could come by 12 I told him I need him sooner her said he will be there at 11. And he was there at 11am. They worked on my heater all day. And time was ticking. At 3:45 my guest checked in at 4:00pm I got a called from him informing me they fixed my heater.if you ever have any pool issues if they can't fix it and then u need a new one. I was great full to gotten so lucky to had found Wilver on yelp!! He was an amazing person. Knowing the situation he didn't even try to rip me off. He was so reasonable with the price. I was so shocked. At the end my guest were happy the heater got fixed and they were able to use it for there trip. Thank you very much Wilver. read more

I have used this firm for almost one year . They have exemplary service and have totally remodeled my pool and spa, as well as replacing all major components--heaters ,salt system,etc. I also had them ret- re-tile the entire pool and spa. Wilver and his crew finished as directed, on time and at a very good price. 'If you are looking for any similiar work OR monthly maintenance, grab this firm now. You will be more than satisfied. Harry read more

Hired Wilver's pool service to clean my grandmas jacuzzi which hasn't been used for a few years now and I must say they did an excellent job. With the busy summer I was surprised I was able to get an appointment within the same week, they replaced some material that were no longer working which wasn't inexpensive but very reasonable and jacuzzi repairs don't come cheap either way. I would highly recommend these guys for anyone in the Palm dessert area read more

Wilver lasted 5 months. He started out with a bang then he put someone on my account and other customers that did not speak English. If Wilver would have been responsive to his text the non English speaking assistant would not have been of concern. He did not vacuum the pool every visit as promised. I had to let him go and after 3 weeks he has yet to return my gate key after asking weekly. Make a better choice. read more

i hired him last Feb, and he came across nice guy so i let him maintain my pool n spa as a new homeowner. Gave him a high rating. WOW! What a mistake,and he took me for big $(I M 84 yrs old,live by myself. I just discovered upon my return(I am here only Oct- May) that his bills for mo. service are,in my opinion, FRAUDULENT!! I asked to see him personally and to bring his billings. He merely said he would meet me on Tues but i sent him 2 texts re ti.e, and he refused to answer so i gave up on him and hired a new guy. Turns out, Wilvur claims "I showed up, but you were not home". i told him that is because u never gave me a time. I fired Wilver, and the new guy discovered: NO conditioner was added--Wilver billed me ,claiming he added it past summer. The main spa valve was BROKEN and must be replaced. The new SALT SYSTEM for which I paid Wilver to buy and install, has shown EMPTY,NEEDS SALT and probably has been that way "for MONTHS!!". Yet Wilver has billed me for it. He is in my OPINION A DISHONEST PERSON,and I have formed this opinion from dealing with him from Feb. 2021 to date. Harry,Rancho Mirage read more

The worst pool man we ever had. Beware Wilber is a sweet talker. Promises the sun and the moon and never follows through. He never even learned our phone numbers. Never, not once checked the pool chemicals. Our new guy showed us how all of the chemicals were severely off. Wilver has no respect for your property. Asked him not to leave gates open, close timer box, replace hose nozzles when finished, and he still did not. He took a small sledge hammer we use to open the pump valve lid. He said it was an accident. How do you accidently walk out with a sledge hammer? Final straw was when he left the pool gate open, children and dogs could drown. read more

Have been using them for a few years now and have always been grateful for how quick and efficiently they clean our pool!

I reached out to WIlver to get a quote on fixing my pool light, converting to salt, and getting a remote. We agreed for a time for him to come by the following day. He was a no show for agreed upon time. After reaching out multiple times I texted that I wasn't impressed with his level of professionalism when he knew I cleared time from my work schedule. Sure enough he texts back that his phone got wet and had to get a new one and will be at my house tomorrow (red flag- I texted him my address the previous day and he didn't ask for it again. Hinting either his phone was fine or he wrote down my address. In any case he still could have showed up for original scheduled appointment). Wilver then shows up the following day and cannot give me firm pricing on anything and will get back to me within 48 hours with a quote. Fast forward two weeks later, and after 3 attempts to get a quote, I am back to the drawing board because he is now not responding to my correspondence. read more

Avoid using this company! We haven't even started any work and they have already shown poor service and complete lack of care. It's been a week and we still haven't received our estimate. The owner sent one of his guys to get measurements of our pool area. The guy comes unannounced after business hours at 6 pm. He just took an eye ball look at our pool area without taking any measurements. We messaged the owner for the estimate and have not had any response. Instead, his guy comes unannounced *again* knocking at our door at 7:30pm to drain our pool! This scared our dogs and was so disruptive and concerning. We told him that we have not agreed to any work and that right now is not a good time. While I was telling him this, he was on his phone the entire time talking to someone else! To top it off, he throws his cigarette butt on our lawn as he leaves!! Don't waste your time with this business! read more

i have personally been working along side wilver for almost 2 years. He services about 30+homes that i manage through out the coachella valley. i have never had an issue with him. He has been responsive 24/7 even on holidays. With the shortage in chemicals going on in the country he still manages to keep my pools clean and guests ready. read more

Wilver's a very nice guy who is terrible with follow up and customer service. Same experience as Steven C. in an earlier review, came to the house with assurances that he could do the job only to disappear and avoid contact after repeated attempts. read more

We are so happy with Wilver's service! He is very punctual and professional and goes above and beyond for his clients. We had 3 pool guys prior to finding Wilver's company and he's the only one who actually arrives for service when he's supposed to and does a thorough job every single time. He is also very knowledgeable and answers all of our questions. Great guy I recommend him to everyone, even had my parents switch over to him! read more

I contracted Wilver to replace our old plaster with pebble. His crew did a fantastic job with both the new pebble and tile. Since then he as been cleaning my pool on a regular basis. I have found him to be reliable and trustworthy, and he does a fine job! Thank you! read more

Wilver is the best in the pool cleaning/ servicing business! Our home is used as a rental home in Palm Springs so we try to keep it as clean as possible for our guests! Our servicers before would take our money and not even clean the pool well. Every week we would get pictures with a green and cloudy pool. Luckily we found Wilver through Yelp and he came and completely changed our pool! Since we don't live in Palm Springs it's hard to trust if our pool is getting cleaned or not. But with Wilver we don't worry anymore. He was able to fix all underlying issues with our pool as well. I couldn't recommend his services more! read more

Wilver came and cleaned our pool and it looks better than ever! Thanks Wilver, you're the best!

He was more than happy to replace our salt cell for what would have been a fair price for a name brand cell, who knows how long this no name unit will last. Now he won't even answer the phone and his voice mail is full. Not a good sign for a responsible business. Find someone else and good luck. read more

Hired Wilver's pool service and they do fantastic work. Family run business that puts in the time and dedication to the craft to ensure the highest pool standards out there. Only pool service you should be considering in the Palm Springs area. read more

My family and I hired Wilver's Pool Service this past summer when my family and I were visiting our rental home and I must say I was pleased by the reliability and the dependability of the company. Everyone was nice and able to work with our super busy schedules! I would highly recommend their services for anyone living in the Palm Desert Area! read more

Amazing service and always leaving my pool clean and clear! Definitely look into them for anything about pools!