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Melos Pools and Outdoors

4.5 (89 reviews)
Open 8:00 am - 4:30 pm

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Working with Melo's pools was a very positive experience. From the very beginning if our swimming pool construction project and to the completion, Mauricio our project manager was very helpful and understanding. His communication skills knowledge and attention to detail were some of the reasons that our project was completed successfully. He was always responsive and available. We are detail-oriented people, and everyone at Melo's Pools company, always complied attentively to our requests or concerns. They were very professional. The working crews did their best to clean the area every day before they left the site. We rate their craftsmanship as A+. We also want to thank Joaquin, Carlos and the pool equipment installers. Our swimming pool construction has been successfully finished and everything is operating very well. We are please and satisfied with the end result, and will definitely be recommending Melo's Pools in the future. Liz M.

We are very happy with Melos Pools work1
Kevan L.

We just completed a pool rennovation with Melos and they did an outstanding job. Our pool in Rancho Mirage was damaged in the flooding following the hurricane last year, resulting in stained plaster. We decided to re-surface the pool and re-tile as well. Because of the age of the pool there were a few other things that needed to be addressed, but they were great working with us through all of the issues that came up. They were great to work with from the first point we reached out -- prompt and professional responses always. Everyone we interacted with from the company and crew were terrific. They were professional and cared about the quality of their work. We are very happy with the final result and can highly recommend them.

Michael H.

excellent orientation to how the pool system work. I was so enlightened.. thank you the representative communicated well went over everything in detail.

Plaster turning grey and molting as it dried.
Remi C.

Just wanted to show the defective plaster on my new pool. It was drained yesterday to do the necessary plumbing repairs (Cooper pipes left under slab going to the new skimmer and inlet). Please note the darkened areas and spider web cracking. The molting is caused by late troweling and cracking is caused by not applying enough Plaster over the gunite. Underneath each of the spider web cracks the area is hollow! It is just a matter of time before the Plaster fails. This is a defect that both Alberto Melo and the owner of Vasquez Plaster denied. The cracks and the molting can be seen very clearly with water in the pool, but both said they see nothing! Denial is cheaper and heck I'm just a stupid woman, what do I know!!! I have to demo and replaster my pool in the fall. The amount I paid Melo's was a complete waste! To say I am upset would be an understatement. I have no choice but to report my findings to the California State License Board and let them investigate and go after the bond to recoup the cost to re do the Plaster and plumbing. I have to now pay to fix this incredible mess caused by Melo and the cheap subs they use both concrete and plaster. I urge you to look for another pool contractor. I found an honest one in the end, but unfortunately for me it cost me a lot of extra money. So incredibly bad, dishonest and wrong. So disappointed Melo's denied everything and did not stand by their work! I wish that I would have read the negative reviews on Yelp BEFORE I signed the contract.

Kelly K.

My family could not be more disappointed with the quality and service provided by Melo Pools. We paid over 100k for a top end infinity pool, and have had non-stop issues with the tile job done by Melo. Within 6 months of completion, the tiles started falling off all over the place. This is a 2nd home, and every time that we came to vacation we arrived to find a lot of tiles missing. We'd contact Melo, they would make various excuses to try and avoid having to deal with it, and then say they'll come repair it. Each time we'd return to the home, there were more tiles missing and this process repeated for several years. After a number of years dealing with this, and a serious cut on someone's foot from the poor workmanship, we requested that they redo the job. We had gotten opinions from several other contractors/pool professionals, who all noted that the tile job was not done properly, and that these issues would continue. Melo continued to try and evade the issue, and it was a painful process to get them to even respond. We eventually got to the point where we insisted on a complete redo so that we weren't dealing with this every visit, and only after making clear we'd be filing a complaint with the California State Licence Board if they did't agree to repair. However, after agreeing to do this, we tried to schedule a time for approximately 2 years while Melo made constant excuse about how busy they were and they'd get back to us later with a time. This went on for months and not once did they reach out to us. On our last visit, the excuses continued, and we advised we had no choice but to make a claim on their contractors bond, as these things have to be done within certain time limits. We recently sold the property, and had assured the new buyer that Melo would schedule the repair with them, and when attempting to do this Melo's new excuse was that since we notified the bond company of the issue, they were going to punish us by refusing to do anything about it. It became very clear that they had all along intended to delay, delay, delay and then find a very dishonest excuse fully lacking in integrity to get out of fixing their shoddy workmanship. After several years of never being able to fully enjoy our pool, multiple cuts/injuries to guests and children that Melo was made aware of but took no action on, we are now left with having to file complaints with the CSLB and on their contractors bond to investigate the substandard work. It may very well be that they intentionally delayed this, and took advantage of our good faith, to the point were these time limits have run out. I see this company has many good reviews, so perhaps the problem is that the Owner's son is now in charge and would rather spend his time seeking out new business, instead of taking care of previous clients that spent 100k+ with them. I would avoid this company at all costs.

Pebble tek
Malia R.

Our pool is complete and it is a work of art. From onset, Albert, Moises and their team have been amazing to work with throughout this entire process. They truly are here to make a new pool owner feel 100% comfortable and are commendable with their customer service. Allow us to walk you through our process that may help you decide to "take the plunge" with Melos Pools. On Day 1 we made an online inquiry on Yelp. Melos responded back immediately to assess our questions and be included in our bidding process. Albert Jr. came out within the week, measured, designed, and created a comp that blew us away both in beauty and within budget. Their service within 2 weeks of initial outreach exceeded expectations. When investing in a backyard of this magnitude, a person wants to feel comfortable and this family owned business does that incredibly. The process was timelined. Albert's team kept us in the loop every step of the way. They work with a lot of moving people and parts, but will always communicate with you. Although we had a few areas to address along the way, some of the tile needed to be tweaked and cement is always tricky, guess what, no questions asked, they arrived to make it perfect. And it was. From explaining the pump, the app, the maintenance, we are confident we made the best choice for our pool contractors. Should we ever move, and look to build another pool, we'd use Melo's again...and again. Words cannot express how pleased we are with the integrity, the professionalism, the final product and give them our highest recommendation. If you'd like to reach out to us to learn more about our experience, please reach out. Malia Rivera & Rich Rodriguez

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Ask the Community - Melos Pools and Outdoors

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Hi! We'd like to set up an appointment for someone from your company to come out end of July / early August and quote on building a new pool and spa? Please let us know your availability. We would love to set something up with your company! Thanks!

Hi Aylin, Thank you for your interest in our company.… Read more

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Review Highlights - Melos Pools and Outdoors

Albert Melos and Amber (who truly runs the show!) have both been tremendous and a pleasure to work with.

Mentioned in 38 reviews

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Melos Pools and Outdoors - landscaping - Updated May 2026

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