Initially, I was very impressed with the responsiveness of Rolando, who is very good at communicating both via phone and text and he came to my house to do an evaluation of the pool refurbishment/ remodel project and appeared very very knowledgeable, and personable. read more

AWFUL vendor. L and R pool has left us in the lurch several times since they started servicing our Condo property at Quail Lakes. The company does not care about the details, they are an awful vendor. We did not have so many issues with our last vendor. The pool seldom works well, the vendor leaves it in a poor state. Most recently we documented them cleaning the pool filters out into our pond and water features, what Great work ethic! read more

LR Pools and Spa - Pool Vendors cleaning dirty pool filters out into our pond system, gross! - Pool & Hot Tub Service Near Me

Truthfully, I felt the need to come on here because I've definitely been working with Rolando now for quite a while, and I can't even begin to describe how he is such an incredible human being to work with. Owning a vacation rental property, I truly have nightmares about my pool heating or pool system going down because it has happened many times. Previously, fixes were not only expensive, but took a long time (parts took days/weeks) which really impacted my guests and therefore me. My pool heater just went down, and within a couple hours, Rolando had diagnosed the problem, quoted me, purchased the part, and fixed the problem. And his quote was beyond reasonable. He is the most efficient person out there, and he even responded to all of my texts and updated me throughout. He just recently built my friend's pool, and he works so quickly and efficiently with high-quality work, that this is a no-brainer. Don't even consider anyone else because it won't be worth your time. Rolando is a truly honest, hard-working, and trustworthy business man, and I'm so thankful to have him on my team. read more

LR pools helped me replace my pool heater screen. It was broken and when I reached out for a quote, they were extremely quick to reply. In addition, they were quick to come out and repair! They came the next day to complete the job. I wasn't at home so he sent before and after pictures and videos to show proof of completion. Recommend for any pool repairs! read more

Great pool service. Rolando is very responsive. His company also does pool equipment maintenance and pool construction. All in one company!

I highly recommend the service from LR pool and spa. I had a question to automate my pool and spa remotely. He came out within hours to tell me the details of the system I can install. He was very helpful and knowledgeable about the automation systems. He was able to get it installed within days! Very professional and I would recommend them to my friends and family. We need more people like LR Pool and Spa. Great doing business with you. read more

LR Pools and Spa - Pool & Hot Tub Service Near Me

I requested pool service on a Sunday and they responded right away which was like a miracle and that's just the start. I had two other pool service people tell me nothing was wrong with my pool heater. Rolando instantly diagnosed that two flow sensors were faulty. Replaced the both at just above cost for himself. Super fast, super reasonable and I couldn't be happier. He is my pool guy going forward no matter what. read more

LR pools aim to please. They update you on every visit of what Services they completed on each visit. If you ever have a problem, they will listen and fix any errors. Very responsive. Our pool has never been up to par so well since hiring this company read more

Wouldn't recommend this service . Didn't even start out good kept him for 13 months. Came home from vacation and my clean out by the pump had so much in it the pump was struggling to run. He said he had cleaned it. But when I hired him I told him I had cameras I looked back and I was the last person to clean it. Had multiple talks with him about using his own equipment but his equipment was not working properly most of the time . Looking at my camera again I noticed they never brushed the bottom of the pool. The owner said it was black mold blamed it on me when I drained my pool I didn't acid wash. I went and brushed it a few times turned out it was just dirty from no brushing. Anyway don't hire him he is overpriced for the amount of work you get. read more

Rolando has done a great job keeping our pool clean and putting in extra time and effort to repair our heater as well (even coming on weekends as the valley has been extra windy this year). He has been communicative and thorough in his cleaning and even provides photo updates. When our heater finally breathed its last, he was able to get me a great deal on a new one and had it installed in a day. He's a stand up guy- smart, certified and hardworking. He even had the best rate of the pool service quotes I received. read more

Started out great. Rolando was a one man show who got the job done. Then the problems began. He changed my pool cleaning schedule day twice but then had excuse after excuse for not showing up. Then he had a couple of family emergencies but didn't communicate another no call - no show again, but I understood. I then received a text from his wife who promised to be at my house the next morning before 10am but again no call or show. I received a text from Rolando saying his wife was incorrect of the time but he'd be at my house by 1 or before 4. I was not amused and told him so .He became offensive, telling me I had similar problems with other pool people he knows, that's not true, I've had one pool person for 6 years who passed away from Covid. Then other innuendos were made, excuse after excuse for not keeping his schedule. To be honest, I was willing to forgive and move on but he started blaming his scheduling difficulties on me! I have a birthday pool party scheduled and he continued to change the cleaning time only to blame me for not informing him about the party!, like that would've made a difference with his failed attempts to show up when scheduled. After attempting to defame my character by saying his sister-in-law lives in my community and knows all about me and my "tactics" while proceeding to boast about having a contractors license (that's in probationary status for some reason) and being untruthful about not having a certified pool operators permit which is required in our state, I fired him. I'll be filing a complaint with the Contractor's State Licensing Board and Yelp Business to prevent other consumers from having to be disappointed as I was. He doesn't deserve one star and needs a lesson in business ethics. UPDATE; I've never had a vendor or contractor call me a "liar" it just goes to show how disrespectful this man is. Nobody deserves to be a victim of name calling but here it is. As for his licensing with CSLB under probationary status, well, here it is. He's been untruthful about firing me, because then I certainly would've included that in my review as I've never heard of a pool man firing a customer but desperate times call for desperate measures. This review is all about service, not "he said - he said" but he's upset because he lost a good account. In closing, my house is 6 miles from the freeway, we don't get sand debris, just leaves from our bougainvilleas and an occasional bird drowning in the pool during one of those hurricane wind storms he's talking about, jeez, what a fiction writer. He didn't care about my once a week account and didn't care to show up when HE scheduled. That's it in a nutshell. The test is pure drama and fabrication. I hope he gets the mental health help he needs. read more

LR Pools and Spa - CSLB probationary terms - Pool & Hot Tub Service Near Me

Outstanding customer service and very responsive. I would recommend this company for future business.

Pool cleaning; maintenance. Rolando arrived on time. Kep on wanting to "sprain" to me why m palm trees caused the algae problem. Kept on bragging he was a contractor therefore he "knew". Said a pool like mine would cost 100 thousand dollars; not 65,00. I told him to get out. am so tired of people in this Valley lacking integrity. Jus' sayin'.... read more

Rolando is an experienced pool professional who walked me through the "start up" process and was able to take sand stains out of my new plaster (not his doing). He is responsible and communicates weekly. I highly recommend him. read more

LR Pools and Spa - LR Pool Service - Pool & Hot Tub Service Near Me

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Amazing service!! They drained and filled the pool then maintained it so well, absolutely spotless.

Im pretty sure all of Rolando's 5 star reviews are Fake and I also reported you to YELP corporate community ! Don't you dare threaten me with Leins on my property You have some nerve Rolando! I told you to send me an invoice & receipt along with the warranty you promised me from the beginning of the work & gave you ALL my information & address to send it to me & requested a written invoice along with the warranty via mail with the price of the bead blasting & grout work we absolutely discussed. You never showed up on time for the pool cleanings & we're so unreliable. You talk about your guys but there was only you & you told me it would always be you servicing my pool 1 other guy showed up & I had never met him before. I have proof from the management team along with security that you never turned in the required paperwork for continued entry into our community so that's another lie by you! You can't go around lying to people telling them you are licensed & Insured & then not show the proof for it when asked. Someone just wrote a review on you 7 days ago about your fraudulent ways so that just tells me everything I need to know about you. I called the state of California and they have no record of an ACTIVE contractor license or your business insurance. That's why you kept telling me you didn't have your paperwork on hand & needed to go back to your "office" to look for it Yea right ! You know what you did & like I said I would of paid you the $400 for the shoddy work of the gray glue silicone that was messy & is peeling off already a week later after it was done. But still no company invoice or receipt & I will be happy to tell the courts everything & show them that you never provided a legal document of the work or written receipt or an invoice for the balance that I have requested over & over again. I have photos of your so called new equipment that you used The broken piece of crap tiny pump that took forever to drain the pool out The only good thing I can say is your Father was very kind but he still did not do a very professional job and left silicone caps everywhere for my little small tiny dogs to swallow that I had to clean up on my own! And yes my community wouldn't let you in anymore because you had some guy with no drivers license & no registration & still didn't provide the necessary LEGAL PAPERWORK needed to continue as a vendor in here. I even offered to pay for the transponder that's required on your car once you got approved for entry at the community gate. And I have proof of that from the HOA manager & 3 of the security guards that are just doing their job. You really need to check yourself Rolando & stop bragging about all the things you will do for customers. I did like you as a person but after the lack of consistency & giving me excuse after excuse, I could no longer rely on you. You knew of my situation with my Bone Cancer that I shared with you & why it was so important that I have a consistent pool cleaning schedule so I could use it to exercise for my condition. If you threaten me again on here I will be happy to give statements of what the security people know about you & what I found out through the state of California & have no other option but to turning you into the local Police here for harassment. I have ALL the text messages & have copies of what you have said on here. I will not put up with your threats ! You have all my information to send me a legitimate invoice for the $400 balance but failed to do so & chose to try and slander me on here when you know the truth. Why didn't you send it to me ??? Be a better person if you are so worried about your family & your future ongoing business but it looks like it's not only me who has had problems with you so you might want to think about that moving forward in life. Still no receipt & still no invoice so good luck trying to file a lien on $400. That's ridiculous & you will be called out for not providing me legitimate receipts & invoices or the warranty. You haven't to this day mailed me a legitimate company invoice or receipt or the warranty on the work. WHY IS THAT ? You have all my information I texted to you with my full name & address! I will make sure the courts & Better Business Bureau & the State of a California have you on their watch list for fraudulent business activities and operating without an active business license AND the fact that you are lying to people telling them you are a legitimate contractor when in fact YOU ARE NOT! Good luck to you & God Bless you & your family I wish you all the best ! read more

Found on Yelp and extremely happy with the service and support. Any issues, I text, and they come right out, take care of everything, make sure everything is looking just perfect. Professional, great team, and follow up with a text and report after every service. No nonsense, no drama, just makes sure the pool always looks its best. Thank you! read more

Rolando has been great since our first contact and after considering several different options. He is very business like, communicates very well and my pool has been immaculate since we moved in 2 months ago. I highly recommend him. read more

I highly recommend LR Pools and Spa. They did such an amazing job building my pool and patio!

While looking for a pool service, Yelp connected us with 5 Companies. Rolando's response was the most impressive. He came to our home right away & immediately impressed us with his professional certifications & licenses. He quoted a very fair price & we hired him on the spot. Rolando has been taking care of our pool now for about one month. We're very happy with Rolando & his company. We know we made a good choice with LR Pools & Spas. read more

i would highly recommend LR pools. Rolando was absolutely terrific at communicating with me, and providing the pool service I was looking for. He knows everything to know about pools and is reasonably priced. read more

Rapid response, excellent communication, good pricing and good service. So far everything is going great.

I recently completed construction of a brand new pool at my investment property and was in immediate need of pool service. After reaching out to several contractors on yelp, Rolando was quick to e-mail me with an estimate for monthly service. The quote was very detailed and listed all of the services offered and cost. He was very responsive to my questions via e-mail and also stopped by for a site visit at my request. He has been servicing my pool twice a week for the past month, and I really appreciate the service reports he sends after each visit. He not only cleans the pool and spa but also performs water testing to ensure proper chemical balance. Photos of the pool before and after each visit are provided with the service reports. I am very impressed with the software he uses to track and record each service as I am able to review and store these records and also gives me peace of mind that my pool is being properly maintained. Invoices sent monthly also help remind me when payments are due and I am able to easily track my receipts. Rolando's pricing is fair and the service level has been great so far. I highly recommend this company for pool service and maintenance. read more

I wrote several long reviews but was kicked off. We highly recommend Rolando for pool service. He was the most organized person I have ever had to do our pool service. He's fully licensed and had proof in a booklet that he showed us that showed all he was licensed to do. He's been very professional and efficient. Very reasonable rates and very friendly. We highly recommend him. Thank you Rolando (LR POOLS AND SPA). read more

Rolando from LR came out to check our hot tub. Did the whole assessment and provided good advice about maintenance, since the tub came with the house we just bought. Very professional, very helpful. read more