Cancel

    Open app

    Search

    Pollo Tropical

    1.7 (74 reviews)
    Closed 10:00 am - 12:00 AM (Next day)

    Order Pollo Tropical Takeout or Delivery

    Pollo Tropical Photos

    Business Info

    POLLO TROPICAL ATMOSPHERE

    What's the vibe?

    You might also consider

    Recommended Reviews - Pollo Tropical

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Large Tropichop
    Sylvia G.

    Great quick meal! The chicken was tender and delicious. Service was great. I took out but the restaurant has a ton of seating. Priced very well and if you're going to get a sauce get the garlic cilantro. I got a large tropichop and i was full after and it was very flavorful. Recommend coming here but parking and getting off. The drive thru line gets long.

    Emma P.

    Do I have to explain? Does this really look appetizing? This place ALWAYS forgets something about my order. What was it today you ask...? My beans. I am sad.

    Quarter chicken white meat...
    Tranessa G.

    The food is always fresh when I go, because if not I send It back, every week it's a whole different crew working.. always get white meat.. always go drive~thru

    Just opened!
    Peggie M.

    I'm not sure what went wrong with the opening of this store. I have been here 4 times since they opened. They are always out of something. They dont have change, no lettuce , no rice. The staff always are nice, it's hard to do a good job when you dont have the necessities.

    Double line in drive thru still waiting.
    Helena A.

    When they planned and built this new location, I'm not sure the company (or franchisee) was realistic with the prediction of the volume of customers they are facing now. This is the busiest and craziest fast food restaurant in Pinecrest. The wait is absurd. The drive thru line wraps around the building and I sit in park for the majority of the wait; even with the double line going. Grant it, I am here at peak time...7pm! I'll have to consider eating earlier or later? Before leaving with my order, they had to correct three mistakes and, to top it off, they ran out of dark meat and I had to settle for chicken breast. Could they be understaffed or maybe inexperienced employees? Not fun. I really do love their food. It's the closest to cuban food I can get closest to home in a fast food setting.

    Raw chicken cook with the same apron and gloves.... lets hope he changed when he went back inside.
    Netzach S.

    So we parked, walked in, and ordered for dine-in. At first everything was fine, we noticed some of the tables were closed off due to pandemic 6-ft rule which is great. We sat and our order was called rather quick, I picked up my tray and returned to my table then went back for our drinks; took about 5mins but not an issue. My real problem started when I continued to stand at the counter, drinks in hand waiting for someone to attend me with something as simple as 2 straws, mojo sauce and fresh salsa sauce... my first encounter was with the man who gave me my drinks, he said he only handles the delivery/pickup orders therefore he does not know where some of the items are located but he was very polite and apologized. I continued to wait at the counter for 15 more minutes in hopes someone could finally attend to me. During my 15mins of isolation I decided to stay silent and observe the kitchens cleanliness and jesus christ...... the man who was in charge of cooking and cutting the RAW CHICKEN has touched a multitude of kitchen appliances and touch screen displays around the kitchen and has not changed his apron once. Me and my mother have been sitting here for just a little over 40mins and have not even seen him change his gloves & raw chicken infested apron!!! He is also switching from station to station, prepping take out and dine-in containers and trays with the same gloves and throwing out the trash with yet again the same apron and gloves.... During such dire times like the pandemic THIS IS EXTREMELY CRITICAL.

    All that dark brown in the rice is stiff rice that is so hard you can't even bite into it !
    Josue G.

    Every time we order brown rice they give us inedible hard rice ! Possibly from days ago it's honestly awful !

    How do you serve this?!?! It's basically empty!!!!!
    Becky V.

    This is probably the worst Pollo Tropical in Miami!!!! What a shame because it could've done well in this area. The orders are ALWAYS wrong, they short change you on everything from chicken, to the sauces. It's a joke! Please look at the amount of sauce they gave me for my tropi chop! It's basically empty!!!! Not to mention that my large tropi chop consisted of all rice and barely any chicken!!!! Save your money and go to chicken kitchen or 3chefs!!! More bang for your buck!!!

    Clearly damaged lid was placed on the black beans.  A nice gooey mess was 'no charge.'

    See all

    1 year ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    I gobbled down a whole chicken. Service. Ambiance. Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Super slow service. Prices ok. Hardly anyone including the manager speaks English. Small portions

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Armon is super efficient at his job! He is always in great mood and pleasant! We need more folks like Armon!

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Emma P.
    1
    33
    133

    2 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Peggie M.
    3
    118
    446

    6 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Camilla B.
    541
    73
    21

    6 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of S L.
    0
    3
    1

    3 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jack L.
    0
    19
    22

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0
    Photo of A G.
    191
    41
    3

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0

    6 years ago

    Terrible service. Always messed up our order. Today our chicken breast were burnt. Would not be going back

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ted W.
    0
    11
    0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer C.

    Customer C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Pollo Tropical

    Review Highlights - Pollo Tropical

    Yes the drive thru line is long, but you can literally order in advance or just go inside....

    Mentioned in 5 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Latin American 3,066 times last month within 15 miles of this business.

    Verify this business

    Soriano Brothers Cuban Cuisine

    Soriano Brothers Cuban Cuisine

    4.3(126 reviews)
    3.2 mi
    $$

    I rolled into to town to visit my family and my friend told me if I wanted to eat Cuban food we…read morewill eat at Soriano Brothers. Great recommendation. This is like El Palacio de Jugós, but better because you can eat with AC. There are also some outdoor tables, if you prefer. I have visited twice this week. On my first visit, I ate the small completa with pork, white rice, red beans and yucca. Everything was packaged well and there was a bigger completa if you are more hungry. My friend had the pizza, but there was a 30 minute wait and well worth it. There is nothing like a Cuban pizza. On my second visit, I tried the frita which comes with lettuce, tomato and ketchup. What?! I changed that to just cheese and onions with papita Julianna. Well, they come with potato sticks, but it worked. The frita was very flavorful. Not the kind I'm used to, but I didn't find anything wrong with it. It was great! I had to get a guarapo (sugar cane drink) and that was delicious! The place has a special for the day and lots of sandwiches, shakes and foods to try. I asked if they have a cantina option and was told to look for it in their website. Overall, this place is a gem. I loved everything about it including the music in the parking lot. I plan to return as much as I can.

    I came here for a late lunch with my significant other after visiting the vet. It was busy around…read more3PM. The staff has poor English but overall the interactions were good. They ran out of the Saturday special but they honored it anyways with the price. The veggies were not hot which made them not taste great. But the Vaca Frita and rice were well seasoned, warm, and authentic tasting. It was a great meal and kept me full though dinner. A solid spot whenever you're in the area for Cuban food. We sat on the patio since we had our dog and the ambiance is chill. Very causal and relaxed. You order at the counter. No issues parking as they have a private lot.

    Photos
    Soriano Brothers Cuban Cuisine - Food portion size good and very reasonable prices!

    Food portion size good and very reasonable prices!

    Soriano Brothers Cuban Cuisine
    Soriano Brothers Cuban Cuisine - Inside

    See all

    Inside

    Pollo Tropical - latin - Updated May 2026

    Loading...
    Loading...
    Loading...