I gobbled down a whole chicken. Service. Ambiance. Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Drive thru as I was placing my order apparently the person jumped to the other person in next lane an took their order. Wow really? Some people should not be in customer service. When she came back she was like is that all do you want anything else. I ask what my order was and she said the first thing I ordered and nothing else. So Im told by the person at the wondow Denellise (know I spelled it wrong) took the order. Wow no wonder this store has consistently poor reviews. read more

Pollo tropical is one of my favorite restaurants. Sometimes each location can be hit or miss but this spot is always great. Very friendly staff and the food is absolutely amazing as usual!! Chicken grilled right there that you can see and variety of sides. read more

Pollo Tropical - Chicken and rice - Latin American Near Me - Pinecrest, Florida

Great quick meal! The chicken was tender and delicious. Service was great. I took out but the restaurant has a ton of seating. Priced very well and if you're going to get a sauce get the garlic cilantro. I got a large tropichop and i was full after and it was very flavorful. Recommend coming here but parking and getting off. The drive thru line gets long. read more

Pollo Tropical - Large Tropichop - Latin American Near Me - Pinecrest, Florida

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I have found the service here to be good and the food excellent. When you want delicious, freshly cooked, affordable food, Pollo has always been the answer. read more

Super slow service. Prices ok. Hardly anyone including the manager speaks English. Small portions

I experienced extremely poor customer service, cold food, and missing orders during my visit. Overall, it was an unacceptable experience. I strongly recommend choosing a different franchise. read more

Armon is super efficient at his job! He is always in great mood and pleasant! We need more folks like Armon!

Do I have to explain? Does this really look appetizing? This place ALWAYS forgets something about my order. What was it today you ask...? My beans. I am sad. read more

Pollo Tropical - Latin American Near Me - Pinecrest, Florida

came hours before closing and they didn't have any yellow rice??? is this not a Hispanic place? they also said they had no churrasco and said the steak would take at least 10 minutes to make. staff couldn't care less, about being out of stock of the multiple items i tried to order and food took forever to get, despite being the only car in the drive thru. read more

The staff and food are always ok but the next time they get a delivery or pick up order right, will be the first time. Never experienced one location NEVER get an order right, at least one thing is always missing or wrong. It's almost like it's done on purpose since the order is literally written out for them but it's probably just carelessness and a lack of checks & balances. Anyway, just make sure to check your order each time. read more

The food is always fresh when I go, because if not I send It back, every week it's a whole different crew working.. always get white meat.. always go drive~thru read more

Pollo Tropical - Quarter chicken white meat... - Latin American Near Me - Pinecrest, Florida

I'm not sure what went wrong with the opening of this store. I have been here 4 times since they opened. They are always out of something. They dont have change, no lettuce , no rice. The staff always are nice, it's hard to do a good job when you dont have the necessities. read more

Pollo Tropical - Just opened! - Latin American Near Me - Pinecrest, Florida

When they planned and built this new location, I'm not sure the company (or franchisee) was realistic with the prediction of the volume of customers they are facing now. This is the busiest and craziest fast food restaurant in Pinecrest. The wait is absurd. The drive thru line wraps around the building and I sit in park for the majority of the wait; even with the double line going. Grant it, I am here at peak time...7pm! I'll have to consider eating earlier or later? Before leaving with my order, they had to correct three mistakes and, to top it off, they ran out of dark meat and I had to settle for chicken breast. Could they be understaffed or maybe inexperienced employees? Not fun. I really do love their food. It's the closest to cuban food I can get closest to home in a fast food setting. read more

Pollo Tropical - Double line in drive thru still waiting. - Latin American Near Me - Pinecrest, Florida

The food was bad. Service was okay. Had literal liquid shit. That sucked for sure....... Never gonna eat there again. Stop making this shit like that completely sucked. read more

To start with person taking the order should be familiar with the menu. After that it was abattle with the next folks behind the counter to correct the error. Ordeed dark meat and was served white. The meat showed bright red at the joints, probably not cooked thru. The rice was hard . read more

So we parked, walked in, and ordered for dine-in. At first everything was fine, we noticed some of the tables were closed off due to pandemic 6-ft rule which is great. We sat and our order was called rather quick, I picked up my tray and returned to my table then went back for our drinks; took about 5mins but not an issue. My real problem started when I continued to stand at the counter, drinks in hand waiting for someone to attend me with something as simple as 2 straws, mojo sauce and fresh salsa sauce... my first encounter was with the man who gave me my drinks, he said he only handles the delivery/pickup orders therefore he does not know where some of the items are located but he was very polite and apologized. I continued to wait at the counter for 15 more minutes in hopes someone could finally attend to me. During my 15mins of isolation I decided to stay silent and observe the kitchens cleanliness and jesus christ...... the man who was in charge of cooking and cutting the RAW CHICKEN has touched a multitude of kitchen appliances and touch screen displays around the kitchen and has not changed his apron once. Me and my mother have been sitting here for just a little over 40mins and have not even seen him change his gloves & raw chicken infested apron!!! He is also switching from station to station, prepping take out and dine-in containers and trays with the same gloves and throwing out the trash with yet again the same apron and gloves.... During such dire times like the pandemic THIS IS EXTREMELY CRITICAL. read more

Pollo Tropical - Raw chicken cook with the same apron and gloves.... lets hope he changed when he went back inside. - Latin American Near Me - Pinecrest, Florida

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Yes the drive thru line is long, but you can literally order in advance or just go inside.... didn't think that would be rocket science but who knows nowadays. I have gone on 4 different occasions at different times of the day and have had to wait 10 minutes at most. For a fast food restaurant very good. Clean, quick in the drive through and cheap for the amount you get. We always get the family meal with the whole chicken, black beans and rice, fried yuca, and balsamic tomatoes with a side of creamy garlic and yellow curry sauce. The food has always been hot. people are nice. read more

Every time we order brown rice they give us inedible hard rice ! Possibly from days ago it's honestly awful ! read more

Pollo Tropical - All that dark brown in the rice is stiff rice that is so hard you can't even bite into it ! - Latin American Near Me - Pinecrest, Florida

This is getting really ridiculous! Second time I come here and they're out of chicken. How can a company with chicken in the name be out of chicken. And now myself and the car in front of me are stuck in a drive thru line where we couldn't get food read more

This is probably the worst Pollo Tropical in Miami!!!! What a shame because it could've done well in this area. The orders are ALWAYS wrong, they short change you on everything from chicken, to the sauces. It's a joke! Please look at the amount of sauce they gave me for my tropi chop! It's basically empty!!!! Not to mention that my large tropi chop consisted of all rice and barely any chicken!!!! Save your money and go to chicken kitchen or 3chefs!!! More bang for your buck!!! read more

Pollo Tropical - How do you serve this?!?! It's basically empty!!!!! - Latin American Near Me - Pinecrest, Florida

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This specific location is just horrible. This time they were out of the cilantro garlic sauce and just threw in some random sauces. When I checked the order I saw what they did and asked for the sauces I actually ordered. The manager, Ana, actually said they ran out and it would take 15 minutes to make. This location needs to be retrained or it will slowly fail. read more

Pollo Tropical - Clearly damaged lid was placed on the black beans. A nice gooey mess was 'no charge.' - Latin American Near Me - Pinecrest, Florida

Best pollo tropical in the USA. Excellent service. Delicious food. They were not lazy at all they ready to serve us. The place is very clean and organized and they give you the food quite fast. I really think this is the very best Pollo Tropical in the USA. read more

You would think I would give up coming here or they would get their ordering right. Tonight they are out of chicken. How does a chicken place run out of chickens? It would be one thing if this were the first time but sadly it's not. I get opening week when they ran out of just about everything. In the past, they have run out of chicken, rice, lettuce, tomatoes, and change. Simple question how do you run out of lettuce or rice when Publix is 100 feet away? The staff is always nice. read more

This is a very poor excuse for a Pollo Tropical. I was originally excited that there was one close to my house, but I will drive to any other location. The chicken is hardly even seasoned. The chicken is tasteless. I have not tried the other items, because if you are called Pollo and the chicken is nasty, then why eat anything else. I usually love this place, but would advise all to avoid this location at all costs. read more

AWFUL customer service. The employee at the drive thru was rude, no clue about the menu. He was eating and drinking on the clock. He did not wash his hands and left grease all over the items I ordered. It was on 1/23 around 12pm. read more

Cmon man, this is some bullllshit bro, 4 pieces of steak? And had to ask the dude 3 times for sauce before he gave me some. My tastebuds are infuriated bruh. read more

Pollo Tropical - Ordered a steak tropichop and this is all the steak they gave me. Unreal bro. - Latin American Near Me - Pinecrest, Florida

My delivery order was canceled with no explanation 1:20 after I placed it. Was told to call the store and no one picks-up, just a recording which immediately disconnects you. This is the second awful experience with their delivery and food prep. read more

the worst pollo tropical ever! customer service horrible! and the chicken guy wearing the same gloves after cutting the raw chicken and touching other food and containers around. read more

Pollo Tropical - LAZY EMPLOYEE & ON TOP OF THAT WITY ATTITUDE AMD THE CHICKEN GUY USING THE SAME GLOVES OVER EVERYTHING!! - Latin American Near Me - Pinecrest, Florida

Chicken was raw on the inside, gross. I went back and showed the manager and she offered to replace it but I don't feel safe eating from a kitchen that serves undercooked meat. She gave me a full refund and was very well mannered. read more

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Drive thru lane was too long so I decided to go inside; lady taking my order assumed I only spoke Spanish so when I began my order in English she didn't know how to take it. Food was cooked ok with some over salty rice and really hot chicken but not dry. Downside is rude customer service while taking my order. Needs improvement. read more

It is by faaaaaaaaaar the worst management I have seen. 1sy I was there inside waiting for a soup for 30min and just after I started asked it's When they realized that they has get me and erase me completely from the monitor. Today my daughter went to pick up a soup and they fill up the cup halfway and cold at the drive-through. I had to go back while sick as a dog to go change it. Avoid this place. Go back to Chicken Kitchen if you can. read more

Terrible service. Always messed up our order. Today our chicken breast were burnt. Would not be going back

Found a long brown hair in the middle of eating my tropi chop today. Needless to say I lost my appetite and never plan to try dining at a Pollo Tropical again. Always a disappointment read more

The chicken was not editable, it was cooked so that the skin was burned and the meat well past dry, The staff should be fired for serving this garbage, this is not the first issue I had at this location, Last time at 11:30 AM they said the chicken was not ready-REALLY Last time I visit Pollo Tropical read more

Never going to this PolloTropical again. Each time we place the order they get it wrong. Today we tried again and the order was correct, but the fried plantains we burnt and the rice was like mashed potatoes. It's a shame that corporate does not do an assessment of the quality of service. read more

Pollo Tropical - Sweet Plantains - Latin American Near Me - Pinecrest, Florida

The slowest service of any fast food restaurant. Don't come to Pollo Tropical if you're in a hurry. It can literally take 30 minutes to order and receive your food! People move at a snails pace and have a poor attitude. read more

Pollo Tropical - Nobody to help customers - Latin American Near Me - Pinecrest, Florida

I appreciate being cut in line by some random person as much as the next guy, but it was insulting to see the cashier just take this persons order and money and continue. Thankfully there's a better running franchise on 40th and 87th read more

Ordered one of their chicken tropichop specials and it had almost no chicken! I understand businesses can't get help but a chicken tropichop should have more than a tiny piece of chicken and I mean a 1 cm by 1 cm chunk. I've visited this location three times now and it is consistently the worst. I will never visit it again. Definitely not worth the money and they consistently skimp on meat. Avoid at all costs!!! Other locations are not nearly this bad!! read more

this place is much better than the others pollos location, service its average, but chickens its the best. I re recommend this nice spot near the publix store. nice clean and educated staff. read more