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    Shake Shack The Falls

    3.4 (132 reviews)
    Open 10:30 am - 11:00 pm
    Updated a few days ago

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    SHAKE SHACK THE FALLS ATMOSPHERE

    What's the vibe?
    Moderate noise
    Outdoor seating
    Good for groups
    Good for kids

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    Recommended Reviews - Shake Shack The Falls

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    Sticky table
    Bay M.

    Smoke stack burger - so delicious. Meat is perfectly seasoned. Two patties, Crispy bacon, pickles with a yummy bbq sauce. Burgers here are smaller in portion but high in quality and taste. Cheese fries - crispy crinkle cut fries with a smooth cheese sauce. Perfect for two people sharing. Passion fruit mango drink - large size. Refreshing. Caution with Dining area: Very dirty. All tables and chairs we looked at and tried to sit in were filthy and had a very thick sticky surface. The lady was very nice and quickly wiped everything before we sat down but it's just dirty towel water, no cleanser. We dried the table off with napkins and I put a one down to eat. It stuck to the table and was glued to where it ripped when I cleaned up. I have never had that happen to me before in a restaurant. The tables should be sprayed with soap after each use and they all need to be deep cleaned.

    Seasonal cookie shake
    Rebecca R.

    The food is what you'd expect at a shake shack. The burgers are good quality but also a little pricey for the size. I usually need to eat fries or a shake with my burger to make it a filling meal. There are vegetarian options, but not vegan. The mushroom burger is a portobello layered with cheese and then deep fried. It's very good, but again, on the smaller size as far as burgers go. The shakes are made of custard. They taste great and are very thick. The food can take a while to make by fast casual standards and no one seems to be cleaning the tables regularly. It's worth a visit if you like burgers and shakes, but don't expect it to be as fast as other fast good restaurants.

    Both the Shake Shack burger and the spicy burger with regular fries and spicy cheese fries.. yummy
    Suzette C.

    Food is always great here and domes we just come to see what's the new shake for the season or added burgers. I always have the standard one patty Shake Shack burger and fries with a lemonade. My son tried spicy fried onion ring burger, & spicy cheese fries. Maybe too much on spicy because he mentioned the burger was not too great and he should stuck with the standard like me. The spicy cheese fries was awesome.

    Kitchen
    Sandra B.

    I was a newbie to Shake Shack and as a burger lover, really looking forward to it. The venue is clean and cool. It has indoor and outdoor seating which looks nice for milder weather. Ordering was quite easy, done on an iPad. So, why the two stars? The cheeseburger I ordered was good. I liked that the bun is also put on the griddle. However, it was pretty small in size. The crinkly cheese fries were not very good. At first glance they looked like they had barely any cheese. I took it up to the counter and they did promptly give me a small dipping cup with cheese. When I dug in , I realized that all the original cheese had just dripped to the bottom of the fries carton. Not their fault, but not great. Also the fries just weren't good. They tasted like the crinkly fries I make at home in the oven. I found everything to be quite overpriced given the portion sides and moderate quality. This location is pretty much staffed by young folks. Everything seems to get done and it is clean but I wouldn't say they focus on customer service. If I venture to return, I'll certainly try one of their shakes!

    a cheeseburger and fries
    Natalia O.

    A staple spot in a burger loving foodies list. Great, quick burgers! I particularly like this location for its cleanliness and quickness to deliver.

    Shack ShackBurger with cheese....so fresh!
    Loraine D.

    Rate: 3.5 July 2020 Located at the Shops at the Falls, this Shake Shack is still fairly new. This visit is our second time and it was very quick as it was a curbside pick-up due to the current COVID situation. We placed our order via app. I must say that it was easy, the app is very user friendly. Our order was ready in no time in about 15 minutes which is wild because before the pandemic, there was always a line of people waiting for their orders. RESTAURANT: This was our second visit. Again, due to the pandemic, the dining area was not available. Inside, the restaurant have that open concept, with plenty of seating and minimal decor. The glass walls brings in a lot of natural lighting. There are tvs all over and plenty of seating outdoors for parties of all sizes. Today, the parking was empty. It also accommodates the curbside pick-up by posting signage and numbers to help guide the customers on where to park. SERVICE: What I noticed on our first visit is that this place employs a lot of young people. They had a very relaxed workplace vibe. During this visit however, we were only able to briefly interact with two staff members for the curbside pick up and they were ok. FOOD: After a tae kwon do class, my son was super hungry. We stopped by the Farmer's Market and right next door was Shake Shack where our food was waiting for us. We ordered a shack burger with cheese, hot dog and cheese fries with bacon. Since we can't consume the food at the premises, we had a long drive home, but despite that the veggies on the burgers were still fresh and crisp. It's a bit small and my son was able to consume it all without sharing! The hotdog had the texture of a hotdog that's been sitting on the griddle for some time. It was good but not as juicy as I expected. The fries was golden brown but again, the portion was on a bit on the small side. They packaged the cheese and the bacon on a separate container which I can appreciate because it did not make a mess. The entire meal was packaged as such that I believed that my meal had very minimum human contact. Overall, the food is good and quick. The price point is not too bad although everything is a la carte. Howerver, I do find the portions on the small side.

    Fries
    Jesus S.

    We've passed by Shake Shack so many times and every time we pass by I always say we should try this place. Well today we made a point of trying it out. Plenty of seating, the kiosk for ordering was user friendly and they have lots of choice for eating (burger, chicken, hot dog and mushroom) and the restaurant is as clean. I ordered the bacon cheese burger and a side of fries. The food is made as you order it so that's a big plus. When the burger got to the table I was disappointed. It's seemed so much smaller than the picture and the presentation was subpar. However the burger did taste good and the bacon was cooked perfectly (crispy but still a little chewy). The fries were standard. The sever who brought us our food (Sabrina) was very pleasant and the manager seemed to be a very sweet and accommodating person. The greeter was polite and willing to answer any questions I had. The atmosphere was pleasant. Too bad that burger looked like a kids meal.

    Cheeseburger with fries

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    4 months ago

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    1 year ago

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    2 months ago

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    8 months ago

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    11 months ago

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    2 months ago

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    7 months ago

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    2 years ago

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    2 years ago

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    9 months ago

    The French fries are COLD they should be served hot and fresh I think that's a simple request

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    3 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    Ellie K.

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    11 months ago

    Delicious burgers and shakes and friendly service we'll be back to try other menu items!

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    4 years ago

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    6 years ago

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    3 years ago

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    3 years ago

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    1 year ago

    The ambiance and service provided by Madison our waitress was great. Will definitely come back.

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    4 years ago

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    1 year ago

    Food at Shake shack is pretty good. The service is somewhat "mid", but generally an enjoyable experience.

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    2 years ago

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    2 years ago

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    4 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    3 years ago

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    2 years ago

    Great burgers but place is extremely over priced. Other than that restaurant is clean and service is good.

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    3 years ago

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    5 years ago

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    6 years ago

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    2 years ago

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    3 years ago

    For fast food it's just ok. But the tables are left dirty you have to clean it yourself.

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    3 years ago

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    7 years ago

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