I feel like this location has gone downhill. They used to be really good, but lately they have been off. Today I got a chicken burrito and it comes with guacamole and some other condiments. The avocados they used was unripe and really bland/gross tasting and tough. But that's not all of it, there was literally a piece of plastic or charcoal or something in the food. It scared me when I bit down and it broke in my mouth. I really liked Pollo Regio but that's so disappointing. Make sure you check your food before you take a bite! read more

Pollo Regio - Piece of something hard and black and not edible - Mexican Near Me - Plano, Texas

With this place being just down the road from my house, why not give it a try? I went through the drive-thru and the menu looked a bit outdated and was a bit confusing, but I ended up ordering the barbacoa burrito with beans and rice. Opening up my order, they accidentally gave me a baked potato with barbacoa, so I had to go inside and get my order corrected. The staff was really nice and were quick to get me my correct order, so everything worked out! The food smelled really good and could barely wait to get back to my car, so I needed up eating inside! The burrito was a bit smaller than your typical fast food burrito that you could get for a cheaper price. The barbacoa tasted good and had a nice smokey flavor to it. The only problem was that my burrito was dripping with grease. The burrito also came with some rice and beans and I was a fan of those! In the end, this place is a little more expensive than your go-to fast food Mexican place. I'll definitely give this place another try and order their famous chicken! Eat on y'all! read more

Pollo Regio - The barbacoa burrito! The refried beans were delicious! - Mexican Near Me - Plano, Texas

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I ordered half a chicken. The mesquite rub was ok, yet mushy. The worst chicken was dry and stringy, thinking it must have been old.

I love the nachos! Everyone was working their butt off in there tonight...very busy. The owner is lucky to have such dedicated workers.

I come here when I need a quick, cheap meal that's close to the office. The parking situation isn't the best here but if you come early it shouldn't be an issue. I love that their chicken is grilled over a real fire and not "grilled" in the oven. I would recommend dining in to take advantage of the salsa bar. There's three or four different types of salsa along with cabbage, onions, and limes. Also on the bar is their amazing avocado sauce. I love dipping my chicken in this luscious green concoction. During lunch they have a two piece dark special for $5.99. The plate comes with rice, beans, grilled onions and tortillas. read more

Pollo Regio - Two Piece Lunch Special. - Mexican Near Me - Plano, Texas

OMG!! This was my first visit to this establishment and I was not disappointed. The food was fresh, hot and delicious! Chicken was as expected: moist and well seasoned. Corn was excellent and breed than expected. Almost reminded me of elote in a cup. The ranchero beans were better than I've had at Pollo Campero. Definitely my new place to satisfy my Mexican cravings. Thanks for the superb experience!! read more

Pollo Regio - Half Chicken with ranchero beans and loaded corn. Pico de gallo salsa, habanero sauce, and jalapeño/cabbage salsa. - Mexican Near Me - Plano, Texas

Great customer service. I ask if he can put the sauce on the side because I leave 1 hour away. I order 1 whole chicken and flautas, he went above and beyond by adding everything on the side for my flautas. Food is amazing read more

By far the worst ever , went to the one in north Dallas and it was perfect so decided to get it at this location again ... they put green salsa instead of guacamole... and almost hardly any chicken .. never visiting this location again read more

Pollo Regio - Tostada Siberia - Mexican Near Me - Plano, Texas

Just left this place and pretty I'm disgusted. One of the workers was cleaning, sweeping the floors and serving people their food all with the same gloves. He only changed them after a customer told him to change them. Sanitation department please check this place ! read more

Let me recount my journey through what is likely one of levels of HELL that Dante Alighieri wrote about in his Inferno, though my experience was definitely not a Divine Comedy. With 3 young children and a pregnant wife on the verge of starvation, I began my search for sustenance in the Plano/Allen area. My goal was to avoid the typical chain restaurants and fast food garbage. I thought to myself, "chicken sounds like a good idea..." and I proceeded to consult the almighty Yelp! for answers. When I saw this bootleg version of El Pollo Loco pop up in the results, I thought how bad could it be, I mean you can't possibly mess up chicken. Boy, was I in for a ride more wild than the one made famous by Mr. Toad! We get to the place and while it looks dumpy on the outside, I decide to still give it a chance. The second my family and I walk in, my spidey-sense began to tickle and I wanted to leave. But the family was hungry and the toddler was already out of her carseat so there was no going back. My wife and I ordered the whole chicken dinner with refried beans and rice for us to share with the toddler and she also ordered a side salad. We got the two older kids the quesadilla meals. Easy enough, not too difficult right? WRONG! We're taking about Pollo Regio, man. *Charlie Murphy voice* Issue #1: The girl who took our order must moonlight as a mime, because she has perfected the art of not speaking at all -- even when asked a question. Issue #2: When our meal finally arrived. They brought the wrong beans to our table. We had specifically asked for Refried Beans and were given Charro Beans. No big deal though, so I asked them to correct it. When they returned to our table however, they told us that they ran out of refried beans, and brought us what they had left -- half of a portion. Oh, but keep reading, it gets better... Issue #3: We waited 15 minutes for the side salad we ordered, only to be told that the cooks didn't know how to make it so they made a Fried Chicken Salad entree instead. Utterly baffling, considering this salad was more expensive and had many more ingredients. But whatever, it was no additional charge. However, when we asked our youngest son to walk up to the counter to ask for the dressing for the salad, he was told that their salads do not come with dressing and that he would need to pay for it. The 9 year old takes his own money out of his wallet and attempts to pay the girl (sweetest gesture ever) but I caught her before she took his money and questioned why on Earth did their salads not come with dressing. Issue #4: After a frustrating exchange, the girl and her manager, were going to give me the salad dressing, but they didn't have any available so I watched them attempt to make it. This might be one of the more revolting things I have seen in a restaurant -- outside of that movie 'Waiting' starring Ryan Reynolds. The cashier, who was just handing money, and did not wash her hands, grabbed a bare-handed scoop of what I assume was one of the ingredients and put it into some kind of container and began "making the dressing". Disgusted and already done with her meal, my wife took the uneaten salad up to the counter and asked for her money back, to which the employees responded, "Oh, we were making the dressing for you though". *vomit* Suffice to say, I have no idea how this place is even still open. I've been in gas station restrooms more hygienic and have better customer service experiences at the Texas DMV. Yelp! really should create an option for ZERO or negative stars because this House of 1,000 Corpses would be the undefeated, undisputed champion of the world! Hard pass. Stay far, far away like your favorite children's story. read more

I like the El Pollo Regio in The Colony better. This location is smaller, smaller menu. If you customize your order they would not understand as they only speak Spanish. Easiest way is to order the combos (ex: I want #1, #2, etc.) We ordered their half chicken combo (which comes with beans, rice, and white corn tortilla). Their half chicken looked like it was old, missing meat off the drumstick. Maybe it was overcooked where meat melted off the bones so the white meat was really dry. Their carne asada tacos were ok, but the cilantro and onion came smooshed and soggy ....not fresh at all. I love El Pollo Regio's complimentary chips & salsa bar though---from mild to habanero! read more

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Good food and great service. Very friendly. La chica era bien amable. Would come back for sure

Busy, clean and reasonably priced. What more do you want? Free Salsa bar- CHECK Plenty of seating- CHECK Fast Service- CHECK Es muy bueno! I check in fairly often and love it! I've had most items on the menu (I'm not crazy about mole sauce, so I can't speak to that) and think they are all delicious! Tortas, chicken, burritos, kids meals, etc Their Charro beans are the best I have ever had and I always swap refied for Charro, so I have been around the block a time or two. If you like hot salsa, this is the place! They have a few variations to include habenaro, in both a puree as well as a diced with onion mixture. The two piece chicken plate is a very reasonably priced meal. read more

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Love this place and especially with the cold weather this is a fast and easy homemade drive thru to soothe the soul. I was feeling under weather and was craving some caldo but, homemade and needed it fast. Thank you at pollo regio for acing my request of extra veggies in my soup. So yummy! read more

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Best food ever! If you are looking for a good authentic food, this is your place, the food is really good and the staff are friendly! Good place for family time. I came today for dinner. read more

Such good chicken! This place is pretty amazing. It's fast food, so the prices are great, but that doesn't make the quality of the food worse! This is 'almost' like restaurant quality stuff to me! Of course, I've only had the chicken meal, but it is so tasty that I don't want to try anything else. It comes with rice, beans, tortillas and an onion. Then there is a full salsa bar with more stuff to add. The habanero sauce is a great choice. The televisions are all playing Mexican Soap Operas. Riveting stuff. Who doesn't like watching Mexican soap operas? read more

For the price, I absolutely love Regio. The whole chicken dinner paired with rice, charro beans, and a grilled onion is a great value when I'm not looking to cook, but don't want to spend big money. As simple as the components might sound, they pack a ton of flavor into the chicken seasoning and rice, and the beans are good enough to order solo as a soup. On top of all that, if you can handle some heat then you should definitely give their creamy salsa verde a try. It's as tasty on tacos as it a a dip for fries. On that note they also make a great Mexican burger and Torta if you're looking for a sandwich plate. read more

Always a good selection. Rice and beans are authentic! Green salsa is the best...you can put it on anything!

We've been going here for years and have loved the barbacoa tacos. However, the ones we got tonight were swimming in so much grease the tortillas fell apart into tiny mushy pieces. The last few times we've been disappointed and tried to give them a break because of COVID. I can't vouch for the other menu items but if we go back it will be for something different. read more

I love the chicken that is roasted or whatever they do to it. It's PERFECT. A half chicken comes with onion, rice & beans and several corn tortillas. It's really enough for two meals. I could live on the rice and beans alone. YUMMY! They have super sauces too. I love the smooth green one. It's creamy lime-y, jalapeno-y goodness! The boiled chicken that is on the tostada...boring. No thank you. OOOH the empanadas are delicious. Cheese, caramel or pineapple are all pretty good. read more

This place is OK, has flavor but the chicken o got were super dey like if they were yesterday chicken. The grilled onion were from last week's..lol..i wouldn't go back read more

Pollo Regio - My dry chicken!!!lol - Mexican Near Me - Plano, Texas

Loved the service ! Very good food love coming here all the time . Always recieve Great service from Anabela and Francisca , they were soo friendly and kind with their Service . The best carne asada tacos and quesadillas !! read more

Just ordered at pollo regio. Love the food. Don't let the look of the place fool you. The food is amazing and the people are great. Fresh food and clean atmosphere!! read more

I was very happy with the chicken soup. Great value for the price and all of the food was hot and fresh. I will come back and try more things on the menu! read more

Great tortqs and huge burger's. Great fries. Chicken soup with or without meat is like my wife's. Grilled chicken best ever. Salad enough for 2 meals. read more

I always shop at this location but this time the cashier was terrible, no customer service whatsoever just stands there, doesn't even ask. I order, guy can't hear but asks back in an extremely rude and almost yelling tone. Tone was loud and condescending. Felt like walking out. No thank you, not anything from cashier, hands receipt also in a rude way. Provided no sauce cups. I just grabbed them. Server name Antonio R read more

worst place we have ever gone to. my mom and i went on our 30 minute lunch break to this establishment as it was only a mile away. we ordered half a chicken and a chicken torta with fries. it was fairly empty when we arrived so we assumed it wouldn't be much of a wait. well we got half the chicken quickly but the torta took over 25 minutes. we asked the lady at the counter how much longer and she kept telling us 3 more minutes, when my mom finally said cancel the order the lady then went and gave us the torta! meaning it was already finished. the soda didn't have any carbonation. this whole experience made us want to never come here again! read more

food is always nice and warm. everything is of good portion . prices are a bit high but other than that still a good place to get a quick bite. read more

I never did try the taco shop that operated out of the gas station that was once here, it may have been just as delicious as El Pollo Regio. This location of the local chain doesn't even show up on their website yet but now it shall at least have Yelp presence! Grilled chicken is their specialty but they have carne asada and al pastor, too. I went pastor because I love to pork. Ahem, I mean, I love putting pork in my mouth. I thought "tacos, easy to eat while driving" but that was not the case with these because they were loaded with yummy porky goodness and drippy with flavor (not grease.) They also came with a creamy green sauce that was THE BOMB WITH APLOMB. The come with the normal onions and cilantro on the side to add as you will and a tightly foil wrapped lime half. The ONLY draw back was that the large drink cups do not fit in a standard cup holder. Seriously, if you see one of these around town, go for it! Chains can be a bummer sometimes but a bad taco with fatty bland meat is too, so there is something to be said for the consistent quality that chains can provide. read more

WE LOVE THIS PLACE!!!! We came here out of the blue one day and had their whole chicken dinner. The chicken was so juicy, flavorful, and fall off the bone tender. The chicken was accompanied by charro beans, Spanish rice, and tortillas. The beans and rice were really tasty. One of the great things is their salsa bar. Their various salsas range from mild to "Oh my god, this is hellfire hot!" Whichever you choose, they're freshly made and delicious. Not in the mood for rotisserie chicken? Try a chicken torta. It's a great sandwich with refried beans, cheese, chicken, onions, and guacamole, on a fresh bollilo roll. We've eaten at cowboy chicken, and pollo tropical but neither of them are as good as El Pollo Regio. One last thing, the staff is unbelievable. They're friendly, helpful, courteous, and one of them is always making sure the dining room and salsa bar are clean. read more

Great value and probablyalot healthier than fried. Flavor galore, good sides of rice and beans. Corn tortillas are fantastic. Go!

Not much to complain about with this place. Decently priced, and everything I tried tasted average to above average. Tried their Verde chicken enchilada meal. The sauce was a little on the sweet side and it seemed a bit greasy, but it IS a fast food place. My friend got the beef barbacoa and it was pretty darn good - the meat was so tender! I hear the chicken is their specialty. I need to try it out sometime. They have a little salsa bar where you can get your own chips and salsa to eat with your meal. OMG, their special avocado sauce is GOOD. I need to buy me a bottle for use at home! read more

Pollo Regio - Flan! - Mexican Near Me - Plano, Texas

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We get the whole chicken meal and always have tons leftover. The chicken is flavorful, through and through. The rice and beans are on point and the green sauce is the best thing to touch your lips. Unfortunately the extras are not always consistent. Sometimes you get a nice piece of grilled onion and some lime wedges with the chicken meal but sometimes you don't. It's a crap shoot...but totally worth it. read more

The English transaltion of Pollo Regio loosely translates into Chicken Royale. Knowing that, why would you try anything else but the chicken? A coworker turned me on to this local chain a couple of years ago (183 and Beltline in old Irving), and I was thrilled that they opened up a location close to my house. I have not tried anything but their Chargrilled (BBQ) chicken, and (after at least 2 dozen purchases) I'm not interested in trying anything else (although I saw the hamburger that someone ordered and it looked AWESOME!). Ultimate finger food - don't order the chicken expecting to use a fork and knife. The chicken is amazing (something I would be proud to be able to grill and serve) - with a light chili rub that makes the skin delightful. Their charro beans are some of the best (with plenty chicharrones), and the jalapeno-mayo sauce (my own description) is spicy and delightful. They have a lunch special: 1/2 chicken, corn tortillas (mmm), charros and spanish rice plus a drink for $7. Too much food for so low a price! The whole chicken family deal for $15 is plenty for a family of 3 to gorge. Seriously, if you haven't tried the chargrilled/bbq chicken, you haven't had the best that Pollo Regio has to offer. read more

Finally stopped in here for lunch yesterday after a year of driving past it through the blinding smoke that comes from their chimney. Had the special - three chicken tacos, rice and beans. Not sure what happened but my friend who ordered after me got his food then several other people who were behind me got theirs. Finally the manager saw me standing there and asked what I ordered. He said "Oh yeah, he's making that." Not sure why the "special" would be so difficult to pull together, especially since it's chicken (it is a chicken place, after all) on tortillas. Nothing too hard about that. Pretty sure my order got lost in the shuffle. Anyway, the food was pretty damned tasty once I got it. My friend was just about done eating already. I would go again and maybe not order the special if I'm in a hurry... read more

I like it. Fells like by the border, taste real Mexican food. Nice menu with pictures so you see what you order. Nachos with guacamole, and salsas included to order. read more

Pollo Regio - Number 2 with soup. - Mexican Near Me - Plano, Texas

I used to get food here on a regular basis. Been disappointed lately. Always have cut bones in the chicken. Ordered Quessadellias today and they were not good. Over done tortilla hard cheese, very little chicken ... again with bones. I forced down a couple and threw the rest away. read more

Horrible service! Was at the drive through waiting over 15 minutes. I got my order a simple order just loaded nachos and they gave me just lettuce read more

I really like this place and the food is quite delicious for fast food Mexican. The chicken is always moist and delicious, and I love the salsa bar area even if it doesn't have a lot of choices. I wish that they had black beans instead of just refried and charro beans since they're both made with lard/pork and I can't eat it for religious reasons. read more

Used to eat the tostadas there, and were always great. Had asado, and pastor tacos today, worse tacos I've ever had. Meat was chewy, and old. Looked like heated up yesterdays pastor, and beef, it was terrible. Never going there again. read more