I r been here several time and have enjoyed each visit. The chicken, catfish and Mac and cheese is great. My food is always fresh and hot. Service is very attentive and kind. read more

I don't usually eat fried food due to dietary restrictions but really wanted to try it so for a chicken sandwich and duck fat fries. The sandwich was quite large and I'm amazed I was able to finish it and the fries were great. Service was good and the ladies taking my order were super sweet but only issue is that I asked for no tomato on my sandwich but still ended up having tomato in it. It's located in Legacy Hall so it's easy to order and find a spot to seat and hangout. read more

Roots Chicken Shak - Duck Fat Fries chicken sandwich - Southern Near Me - Plano, Texas

I'm generally not a chicken sandwich kind of girl, but this was everything. Each individual component was perfectly seasoned. The chicken was cooked to perfection, not dry at all. The sweet potato bun was a nice touch, though I didn't get a ton of sweet potato flavor, but the s of it all...the homemade honey mustard and sweet tea. Chef TD is everything. I'll definitely be back. read more

Roots Chicken Shak - Southern Near Me - Plano, Texas

Located inside Legacy Hall, on the lower level, Roots is staffed by friendly folks who know how to engage with customers. On a recent visit, I ordered 12 Duck Fat Fried Chicken Wings & Duck Fat Fries. They told me it would take about 10 minutes for my order to be ready so I wandered around a bit and when I came back at that mark my food was indeed ready. When you order the wings, you get the entire wing - not just drums and flats - so 12 pieces for $26 seemed like a fair price to us. The wings were fried to perfection, so the meat easily came off the bone with very little if any "residual meat" not bitten off. The wings don't come sauced and don't have any deep flavor on their own so you will need to rely on their packaged sauces to come through on that. My favorite sauce was their West Indies Hot Sauce. Although I was expecting a bigger kick of heat than it offered, I enjoyed the flavor. The Honey Mustard and Sweet & Spicy BBQ sauces were fine, but nothing revolutionary. The fries, too, were satisfying - they were perfectly crispy but not heavy or greasy. Again, no flavor punch but a good fry, nonetheless. I'll look forward to trying some of their other items - such as their sandwiches - the next time we're here. read more

Great food! Cooked to order. Very friendly staff. The chicken was extremely hot even after like 5 to 10 minutes. The fries were really good and crispy. read more

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Came here for lunch one day during work. It's in Legacy Hall so a lot of other food options around as well and can get busy for lunch. When I walked up, the person taking my order was very short with me and not friendly at all so was a little worried at that point. I got the chicken strip combo which comes with four chicken strips, fries, a dipping sauce, and a drink. It was around $15 so a decent price for the amount of food. All the food is said to be fried in duck fat. Having cooked with duck fat before, I did not get that flavor coming through at all. The chicken strips were still good and I enjoyed the flavor of them very much. I got the hot sauce for dipping and it was really good. The fries on the other hand were bland and nothing special. If I go back, I would just get the chicken and sauce and avoid the fries. read more

Roots Chicken Shak - Chicken Strips 4 Strip Combo - Southern Near Me - Plano, Texas

The restaurant did not live up to the hype for me. I was so excited to try it but a resounding no for me. The chicken was greasy and that is putting it mildly. The chicken was very dark as well. The good note is the mac and cheese was awesome as well as the fries. The mgr at first asked us how was it and I lied and said fine. Then I said to my hubby let me tell her the truth. She thanked me for being honest and she appreciated me. I suggested maybe the oil was old. She checked it and suggested maybe she fried it too long. With that said she refunded our money and apologized again. She even offered to fry us more chicken and we were like no thanks ok. read more

Roots Chicken Shak - Fried chicken wings - Southern Near Me - Plano, Texas

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4.3 of out 5. Black-owned gem. The best duck fat chicken is a game-changer! Crispy, golden skin that crackles with every bite, thanks to the rich, savory duck fat. The meat is incredibly juicy and tender, with that irresistible melt-in-your-mouth quality. It's like chicken on a whole new level, where the duck fat brings a deep, luxurious flavor that takes it from great to "I need more right now." Take home message: so glad chef Tiffany Derry is making her presence known in Dallas. Can't wait until she opens in DeSoto!! Her crispy, flavorful masterpiece will have you coming back for seconds (and thirds). Absolute perfection on a plate! read more

Roots Chicken Shak - 3 wing meal - Southern Near Me - Plano, Texas

I've been to Tiffany's Italian restaurant, which was underwhelming. However, I have heard that her fried chicken is amazing and a must try. Met a friend for dinner at Legacy Hall. It's a weeknight. So, the Hall wasn't too crowded or busy. I was able to walk right up and order. The gentleman at the counter that took my order was nice and said that it would take 10-15 minutes for my order to be ready. My friend already had her dinner. I hoped it would be with the wait. I walked over at approximately the time my order was to be ready and waited. Everything was served hot and fresh off the fryer. For freshly fried chicken, it was not soggy or greasy - but it was also not crunchy like one would expect fried chicken to be. Instead the outer part of the chicken was dry, not as bad as leather but dry. The inside was moist. Not much seasoning at all. It absolutely needed the sweet and hot bbq sauce. The fries were another story. They were perfectly cooked, crispy, and delicious. I honestly loved those fries. Overall, it was underwhelming. Honestly am kicking myself for not going to another place there to eat. read more

Roots Chicken Shak - Chicken Strips and Duck Fat Fries - Southern Near Me - Plano, Texas

OMG!!! I came for the chicken sandwich and ended up pairing the chicken sandwich, with the fried fish sandwich as well. It's always a win for me, when a chicken sandwich is made from a piece of chicken thigh than breast. The chicken was moist and season perfectly. The breading was super crispy, the same can be said about the fried catfish sandwich. The seasoning, and the batter made this fish sandwich. read more

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That was a pretty good chicken sandwich but I probably wouldn't go back. I'm teetering between 3 and 4 stars. It was a nice sized breast with tasty toppings. However, most of the seasoning was muted. I really had to concentrate to get the flavors and the spice. The service leaves a lot to be desired. The woman at the cash register had little personality. The lady in front of me had ordered a fish sandwich without tartar sauce. So, they disassembled her sandwich at the counter and rebuilt it on a new bun. I felt bad for her. When I came back for my chicken (you have to wait because it's cooked to order), I felt bad for the person whose fries were just sitting on the tray on the counter getting cold. Then I realized that they were mine. Whomp whomp! read more

Roots Chicken Shak - Fries waiting for some sandwiches to go with them - Southern Near Me - Plano, Texas

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I was in town visiting and this was a spot I bookmarked to visit. Chicken fried in duck fat, how could you go wrong with that?! Sad to say I was HIGHLY DISAPPOINTED! NO FLAVOR!!!! The chicken itself was fried perfectly with a nice crunch that came out piping hot, but the flavor wasn't there . The fries were also unseasoned and needed every bit of the ranch dressing. If they would just seasoned the darn chicken it would've been an easy 5 star rating. read more

Roots Chicken Shak - Chicken wings and fries fried in duck fat. - Southern Near Me - Plano, Texas

I have had their fried chicken before but their fish sandwich was absolutely delicious! It's inside the Legacy Food Hall. The service is always outstanding and I love the food presentation. Every vegetable was nicely placed on the sandwich and the sauce was not too much. The fries were good, just fries fried in duck fat. Whenever I go back to the Legacy Food Hall, I'm getting this sandwich every time! read more

Roots Chicken Shak - Fish sandwich and fries - Southern Near Me - Plano, Texas

This place used to be my favorite fried chicken in town, but it's really gone downhill lately. They've always had spotty service, with standoffish cashiers and frequent minor mistakes on orders, but it was tolerable because their sauces and seasoning were spectacular and, obviously, duck fat is a huge upgrade from other fried chicken options. But these days, everything is going downhill. Staff turnover seems very high and they don't seem like they want to be there or are interested in your patronage. The last time I ordered food there they made a mistake with the order and instead of promptly correcting it the employees were bantering with one another right in front of my while I'm waiting for my food, which would be fine if it wasn't also clearly distracting from their work. The chicken itself was dry and chewy--not the tender stuff I've gotten from them in months past. Combined with the bad service and atmosphere, I've given up on them. Chick-fil-A is more consistent, serviceable, and friendly. I'll just go with them if I'm craving fried chicken. read more

First, lady is rude. Wouldn't return just for this. Chicken id really greasy... just like duck! Not my thing.... Frozen fried suck.

Did not like it maybe because it's fried in duck fat and fries were to salty. I definitely won't be going back read more

Roots Chicken Shak - 3pc wing and fries - Southern Near Me - Plano, Texas

I had the six piece wings and mac and cheese. The wings were nicely seasoned and fried, just how I like them. I wasn't too fond of the mac and cheese, but it was fair. I would definitely try this place again and have the catfish sandwich. The staff was very friendly and helpful. Don't knock it until you try it! read more

Roots Chicken Shak - Southern Near Me - Plano, Texas

The two employees at the front counter were extremely rude and seemed annoyed by our presence. It seemed like they both disliked their job and did not want to be there. I asked for a to go box and the employed huffed and puffed and rolled his eyes. The other employee was yelling at customers because she was mad the line was going the wrong way. I heard other customers in line talking about how rude the employees were as well. So due to the AWFUL customer service, I will not be back. read more

Edit for update! As expected, full 5 stars when I got to return and try them fresh. I ordered the chicken sandwich and it is not disappointing in any way. It is absolutely massive and so full of flavor. The chicken is tender and juicy and tastes incredible. The makeup of the sandwich itself is a great balance. I only wish they had another location so that I didn't have to brave where they are currently. It's worth it, though. ------------------- I had this at a catered event and wow. If the food was this good after sitting out in a corporate setting, I can only imagine how good it is fresh. I look forward to going back and getting something fresh. I wanted to leave this review as a way to remind myself to head back. I am certain this will be turned into a 5 star review when I return. I'll be sure to grab a great picture, too. Incredible fried chicken absolutely packed with flavor through and through. Not just the breading, but the meat itself is obviously very well taken care of. Yum!! read more

Roots Chicken Shak - Big bird sandwich - Southern Near Me - Plano, Texas

The chicken wings and fries were absolutely amazing. They had great flavor, and texture to them and were made great! The nuggets were small and not as flavorful. Overall, the food was really good I did have a very negative experience interacting with the person who worked the front counter who was extremely rude, and disrespectful. Was not friendly when taking my order, which is fine but gave me an extremely hard time when I asked for the sauce that was included with the chicken nuggets I ordered. Told me, I had to ask for it beforehand when ordering even though she never asked me if I wanted sauces and I don't know of any restaurant that expects this when it says the sauce is included with the meal I ordered. She literally yelled at me when I politely asked again apologizing that I did not know that and that it says on the menu it's included. She never ended up giving me the cluckin sauce, and I just gave up as I was tired of being chastised and disrespected over a very trivial thing. It is to bad because the food was really good, and I hope that the restaurant doesn't lose business when they have a quality product because they have their employees acting very mean and hostile towards customers. read more

Roots Chicken Shak - Duck Fat Fries Duck Fat Fried Chicken Nuggets Duck Fat Fried Chicken Nuggets - Southern Near Me - Plano, Texas

I'm going to get to the point succinctly in this review. I had high hopes for the chicken here. I ordered 6 wings with Sweet 'N Spicy BBQ and Ranch sauce. I also ordered the Baked Potato Casserole ( mashed potatoes, cheddar cheese, sour cream, bacon and herbs). The wings were average. The wings were very greasy and needed to be crispier and have some seasoning for flavor. The wings tasted bland, at 6 wings for $14 I need flavor and perfectly fried chicken. Why? Popeyes does it well it for cheaper so why can't Roots Chicken Shak do it even better for more? The Baked Potato Casserole was good, however the serving size was small! It was $5 but very small. The flavor was good and it was very cheesy. This isn't a bad menu item at all. I can't recommend Roots Chicken Shak, save your money. The service is subpar, nothing terrible but not average either. I wasn't greeted or thanked for my business and I was the only customer, there was no line (which was a red flag for me since this is located in the Legacy Hall food hall and a few other restaurants had lined for their food). read more

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I want to give the food 5 stars but the service a definite 1 star . I came in just to grab a few wings before heading home. After ringing me up for my order which came to 8 bucks i hit the 20% tip button and the young man with the bald head and messed up teeth made a sound of dissatisfaction at the amount of the tip. nevertheless I told buddy the order was to go and I settled on a sauce. He told me 10 minutes it ended up being 15 no biggie . Chicken comes out and they slap it down on a tray and call my name. I remind the gentleman the order was to go. He proceeds to slide me the tray hand me a box and bag. Where in the hell is defined as service. Not only did you sneer at my thoughtfulness in even considering tipping. But due to your neglect in not being able to remember a conversation you had 16 minutes beforehand I'm boxing my own food up now.?!? Oh yeah then you turn to the female coworker I guess in a weak attempt to flex and tell her. " Thats what you do when they don't tell you before it's to go. You just hand them the box." Dude don't mess up what Chef Derry has going on being prideful. I rarely come to Roots Chicken Shak I go to Roots Southern Table a few times a year so i think I'll just stick to going there if nothing else the service is impeccable there. This will be my last trip to the chicken shak. read more

I've been a fan of Tiffany Derry since her season of Top Chef, so Roots Chicken Shak was on the top of my list of places to try while visiting Dallas. It was a 40 minute drive from where I was staying, but absolutely worth it! This spot is located inside Legacy Hall, which is a food hall filled with delicious restaurants and an upstairs bar area. While the other options at the food hall were tempting, I had my eyes set on Roots Chicken Shak. I ordered the Spicy Bird without the kimchi mayo (I don't like mayo) and was so tempted to order fries, but I wasn't super hungry. It took about 7 minutes to get my order, which wasn't bad. I promptly dug into the sandwich and was immediately greeted with a delicious blend of seasonings and spices. While it has a very subtle hint of spicy, I wasn't disappointed as it allowed the other flavors to shine through. The chicken was tender, juicy, and perfectly breaded. I'm not a fan of kale, but the kale salad worked really well with the sweet potato bun. Again, I love hot chicken and normally would be disappointed if a "spicy" sandwich didn't deliver on the heat, but not in this case. It's truly a testament to Tiffany's skills as a chef. If there was a location near me in Vegas, I'd definitely be frequenting it often. Probably best for my health that there is not lol! Highly recommend making the stop if you are anywhere in the greater DFW area! read more

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Fantastic place! I ordered the cobb salad & the spicy bird and both were fresh & flavorful. I also ordered the banana pudding which has banana slices in it (very impressive). Initially, I wasn't interested in this place from the food descriptions, but I tried it anyway and I'm SO glad I did. 10/10 highly recommend. read more

I recently had the pleasure of trying Roots chicken, and I must say, it was a delightful experience. While I usually order their wings, this time I decided to try their chicken sandwich, and I was blown away. The chicken was perfectly cooked, juicy, and flavorful. The breading had a nice crunch to it, adding an extra layer of texture to the sandwich. The sandwich with everything to this tangy sauce that complemented the chicken perfectly. The combination of flavors was simply amazing. The portion size was generous, and the sandwich was served with a side of crispy fries which were extra but the Duck fries were amazing also. Overall, I highly recommend trying the chicken sandwich at Roots chicken. It's a delicious and satisfying choice that will leave you wanting more. I want another right more typing this lol Location is inside legacy hall. You can park in the parking garage to the left of the building which is free. Seating was easy this time as I went during the day but keep in mind this is a food hall so it does get packed. read more

Roots Chicken Shak - Southern Near Me - Plano, Texas

The chicken was good. I got 4 wing combo. Fried well, good flavor. Came out pipping hot. Service was good , not super friendly but it was cool. read more

I got the spicy chicken sandwich with duck fat fries and sweetened ice tea. The sandwich was made after I placed my order, which took about 5-7 mins. I didn't mind the wait because it was worth the wait. Tasted great and looked great! I was sitting in the common eating area and two people stopped by to ask where I got the sandwich! The fries were great too. All in all in a great meal and it was about $20 with tip. read more

I mean Tiffany Derry, 'nuf said. The duck fat fried everything is mind blowing. Do not miss this one!!!

Used to own apartment complex's in Rockwall, Garland, and Dallas. I hadn't been back in years. My kid brother is a top surgeon there and I decided to visit. I also owned 6 restaurants in Texas at one time, and sold them out many years ago. Two are still open, in Dallas and Austin. By chance, I needed some items where the Roots Chicken Shak is in biz. I decided to get their delicious chicken fingers and wings. Since I live near NOLA, I've been told we have great restaurants. Over many decades I've been disappointed. I was pleasantly surprised Roots Chicken Shak was excellent. I'll be back in November. Texas always is cutting edge like California. Louisiana is not. The only place where indoor malls go out of business for outdoor strip centers. How nice it was to shop in A/C malls not out in 95° for 8 months. On my next trip, I'll sample everything and add good pics. Keep up the good work.ヅ read more

I only purchased the 3 wings so that I could see if the chicken tasted as good as it looked in the photos. They were not. The taste was very bland and they were greasy. I ended up throwing most of it away. I try not to waste calories. If it doesn't taste good, I'm done. The service was just mediocre. No personality at all. The music in the building was too loud. This was not the restaurant's fault. I had to scream to have a conversation with the person that was sitting across the table from me. I will not be going back. read more

It's a little pricy, but duck fat fried chicken is worth the drive. Next time we have to try the chicken sandwiches. They didn't have the same hype, but that seemed to be what everyone was ordering. read more

Went to Legacy Hall on a recent trip to Dallas. My favorite food is fried chicken, so I picked up some wings at Roots Chicken Shak, run by Tiffany Derry, a celebrity chef. Placed my order for wings and fries cooked in duck fat. They took awhile to come out, but they were super hot when I got em. They came with 3 homemade sauces, ranch, spicy, and honey mustard. The wings and fries were crispy and fried well. They had a rich flavor and heavy mouthfeel from being fried in duck fat. Pretty good overall, 12 wings was a bit much since they were so rich. read more

Roots Chicken Shak - Wings fried in duck fat - Southern Near Me - Plano, Texas

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Wanted to love it more than I did...crust on the chicken wings too thick to let the duck fat flavor its fried in to add its magic! However, drum roll....Chicken sandwich and sweet potato bun was the 5-Star winner winner chicken dinner!! Ordered via Door Dash so food just wasn't as hot as it should have been for me to give a completely fair judgement. Fries were undercooked; ordered all the sauces but they just didn't complement tenders or wings. I honestly feel my experience could have been better in person and so I'm willing to give it another try read more

I was apprehensive to try with the chicken being fried in duck fat. Boy am I sad I waited so long to try. This food is DELICIOUs. The service is phenomenal.. everyone's so nice. The ambiance is that of a typical food court. Oh! Their koolaid is to die for. read more

Roots Chicken Shak - Duck Fat Fried Chicken Strips, Duck Fat Fried Chicken Wings, Duck Fat Fries - Southern Near Me - Plano, Texas

I love Chef Tiffany so while in Dallas over the holiday break I had to try one of her locations out. I love that you this place is located in Legacy Hall and on the first floor. The sandwich was wonderful other than the one olive I found but the spicy mix they put in the sandwich is amazing. My fries were cooked to perfection crispy on the outside but soft on the inside. read more

Roots Chicken Shak - Spicy Bird - Southern Near Me - Plano, Texas

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OMGosh! Yummy Food!!!! Definitely will be back soon! Did you guys know Duck Fat has lower cholesterol then veggie oil and butter...equal to olive oil, but it adds more favor. Also high smoke factor. We shared a spicy chicken sandwich with FF's and the kale salad on the sandwich was to die for. We also shared some chicken strips and the India sauce with curry was also our fave. TK Rocked! Chicken Shak was a Yum! Made our tastebuds Dance. read more

They have the best chicken sandwich I have ever had. I highly recommend them. The owner is on site and you can tell he really wants us to enjoy the food. read more

Got chicken and catfish burger. Both were excellent. Flavorful, hot, crisp, not overly greasy. Very good read more

Roots Chicken Shak - Southern Near Me - Plano, Texas

I had high hopes as it looks sooooo good! But it appeared more crisper than it actually was and lacking a little seasoning for me. I would still give them a 7/10 as it was still pretty decent. The service was fast and efficient. It was packed inside due to an event but they managed to handle the long lines well. read more

Roots Chicken Shak - Duck Fat Fried Chicken Wings - Southern Near Me - Plano, Texas

We went here because we like Roots Southern Table. However, the chicken was dry and the fries were not good. Nothing like Roots Southern Table. read more