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    Pollo Regio

    4.3 (146 reviews)
    InexpensiveMexican, Chicken Shop
    Open 10:00 am - 10:00 pm

    Order Pollo Regio Takeout or Delivery

    Pollo Regio Photos

    Business Info

    POLLO REGIO ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for kids

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    two containers of pickled onions
    Frank T.

    It's not often I give a rating like this, especially when first time trying a place. I am amazed at the service considering all the high ratings I saw for this place. I assume it was people who did not order delivery. I would have given it 1 star if it were not for the quick response I received from their corporate office, and since the Favor delivery person is also to blame. I ordered a bunch of food for delivery on a quiet Thursday afternoon. My wife wanted to try this place, since our go to chicken delivery place had closed after 5 years of great food and service. I am listing in detail what we ordered for delivery, as I don't know how someone, either the order preparer or delivery person, or both, could not review the order and see how many things were MISSING! And yet, I was charged for the full order. We ordered the following and below is what we got: 1 x Whole Grilled Chicken (1 x $24.99) = $24.99 1 x Charro Beans Large received 1 x Corn Tortillas 10 pcs NOT received 1 x Flour Tortillas 10 pcs received 1 x Onion w/ Habanero Small received 1 x Cabbage w/ Jalapeños Small received 1 x Salsa Habanero Small NOT received 1 x Pico de Gallo Small NOT recieved We received the chicken, beans, and flour tortillas. No salsa, pico, or Corn tortillas. Plus they gave us rice. We did not order rice! When they say small for the Onion w/Habanero and Cabbage w/Jalapenos, they mean small. Not even a side. Chicken was ok. The grilled skin and flavor was good, but the meat dry, and the size, it looked like chicken on a diet of bread and water. 1 x Chicken Soup 1 x Chicken (1 x $10.49) = $10.49 1 x Corn Tortillas 5 pcs received 1 x Charro Beans Medium received 1 x Cabbage w/ Jalapeños Small NOT received My wife ordered the soup. She is a connoisseur of this type of soup, and the only thing she said made it bearable was the two large pieces of chicken in there. They could have at lease de-boned the chicken. WE ALSO ORDERED THE FOLLOWING ITEMS BELOW OF WHICH NOT A SINGLE ONE ARRIVED. HOW DO YOU MISS THIS? 1 x Stuffed Potato 1 x Mixed Meat (1 x $10.99) = $10.99 1 x 1/2 Carne Asada 1 x 1/2 Pastor 1 x Salsa Verde Small 1 x Add 1/4 Avocado (1 x $0.99) = $0.99 1 x Extra Toreado Jalapeno (1 x $0.39) = $0.39 1 x Regio Platter 1 x Carne Asada (1 x $14.99) = $14.99 1 x French Fries 1 x Flour Tortillas 5 pcs 1 x Salad 1 x Salsa Habanero Small 1 x Cheese Sauce Small 1 x Salad (1 x $2.69) = $2.69 1 x No Salsa 1 x Grilled Onions 1 x Large (1 x $2.35) = $2.35 1 x Jalapeño Pepper 1 x Pickled Jalapeno (1 x $0.39) = $0.39 1 x Jalapeño Pepper 1 x Toreado Pepper (1 x $0.39) = $0.39 1 x Guacamole 1 x Medium (1 x $4.38) = $4.38 SUBTOTAL $73.04 DELIVERY CHARGE $3.99 SERVICE CHARGE $3.00 TAX $6.02 TIP $5.00 TOTAL $91.05 I called the restaurant multiple times, each time receiving an answering machine stating they were busy, and then put on hold. After 10 seconds of music it automatically hung up. How classy. I called and texted the Favor driver and no response. I could not even call Favor as the order was through the restaurant, but they used Favor. I finally submitted a complainT online and someone called me and apologized continually. They wanted to reimburse me for just the items missing, but as you can see there was more than just that. I would expect a place like this to comp the entire order, but had to convince them to give me $40 credit, and even then I had to get the credit in their app. So, I guess I have to go back to this place. I will order next time dine in at the counter, and see if they can recover from this.

    Potato with beef

    I got the potato with beef. It was terrible. Nest wasn't fresh tasting, the potatoes were all chipped up the meat was diced finely, they were both swimming in fake butter and two types of fake cheese. I was sure it was not my order. The green salsa was disgusting and not at all what I was looking forward to. I should have gotten this dish at pollo loco down the street I would have enjoyed my meal and it would have been faster with better service.

    Pastor, asada, rice, beans, chips, and extras

    I have been to the Berkman location twice. Yesterday we purchased a family dinner. It was delicious! Included were pastor and asada (you can choose 1 or 2 meats) rice and beans both had good flavor chips were crunchy and perfectly seasoned salsas ( we liked the red but loved the green) Limes LOTS of corn tortillas ( wrapped in sets of 5) Onion- grilled and chopped Cilantro In a huge easy to transport box! Staff was so nice and helpful. Great news one of the nice ladies told me the Pflugerville location will open in two months! I almost forgot- the churros are ! Last time I also had barbacoa which was delicious!

    the front of the restaurant
    Keisha A.

    This company provides excellent service at an affordable price. The pina Agua Fresca was my favorite! The staff are professional, friendly, and loads of fun! You will not be disappointed.

    the front of a restaurant

    Good food, good service can never go wrong with their chicke. They even have Apple Pay which is good when you don't have money in hand. Fast customer service too.

    More than 10 people in 105 degrees

    Service is terrible, I made an online order and had to wait more than 30 minutes in the sun. They do not have any where covered to wait. The food is pretty good actually, I will not recommend this place to no one unless you want wait more then 40 minutes for a simple 1 entree order.

    Number 8 1/2 chicken special for $11!

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    5 years ago

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    Lizett M.

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    5 years ago

    I have noticed they have started putting less and less chicken and fajita meat in our tacos. I am done with this business.

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    Photo of Benito L.

    Benito L.

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    16 years ago

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    19 years ago

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    10 years ago

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    4 years ago

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    Benito L.

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    Photo of John M.
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    8 years ago

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    Customer Service T.

    Thank you John for choosing us and leaving us your awesome feedback!

    Helpful 3
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    6 years ago

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    Cindy M.

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    6 years ago

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    Cindy M.

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    7 years ago

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    Customer Service T.

    Helpful 1
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    7 years ago

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    Customer Service T.

    Helpful 1
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    7 years ago

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    Cindy M.

    Helpful 1
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    5 years ago

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    Benito L.

    Helpful 1
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    7 years ago

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    Cindy M.

    Helpful 1
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    4 years ago

    Great food and salsa. The Chile verde has a spicy kick to get your taste buds rocking. Love the speediness and service

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    Lizett M.

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    4 years ago

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    Benito L.

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    6 years ago

    great, stuff i could eat this everyday with the variety in this menu. Good Food 10/10 service

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    Cindy M.

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    7 years ago

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    Customer Service T.

    Helpful 1
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    13 years ago

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    15 years ago

    Helpful 8
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    4 years ago

    Amazing chicken! Always fresh and great desserts

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    Lizett M.

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    17 years ago

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    18 years ago

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    18 years ago

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    6 years ago

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    Citlaly L.

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    18 years ago

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    16 years ago

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    15 years ago

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    19 years ago

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    5 years ago

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    Lizett M.

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    18 years ago

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    17 years ago

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    11 years ago

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    Page 2 of 4

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    El Alma - Chips salsa and queso

    El Alma

    4.1(1.4k reviews)
    5.7 miBouldin Creek, 78704 (South Austin)
    $$

    Duck enchiladas with mole sauce were awesome! Chips and salsa were homemade and delicious. Tacos…read moregreat and yummy margaritas. We had a wonderful server too. Ambiance very laid back but cute.

    That rush hour traffic in Austin is lethal. If it starts raining too, oh buddy, what a nightmare…read more Eventually you'll make it to your destination and if it's half as good as El Alma, it'll be a sigh of relief. I've driven by El Alma many times being in the Austin area, but I never went until last Thursday, and after surviving a brief monsoon, I was glad to get a few drinks and eat some good TexMex with my large party just before a wedding. The best way to describe El Alma is that it is TexMex that is Austinified. Everything feels a little more unique and special than your classic TexMex options. I started off with a Mezcal Margarita that put a little hair on my chest and got me going. My group ordered two of their Nachitos, which were these nice nachos. For my main entrée, I got 3 Al Pastor tacos on corn with a side of their rice and beans. Their pastor was served with pineapples, onions, and cilantro with limes on the side. They were great and I immediately crushed them all. I thought their rice and beans were pretty good as well and a step above the typical TexMex rice and beans. The server was pretty attentive throughout our whole visit, and I honestly have no complaints about what they had to offer. Pricing on the meal and drinks was pretty standard for Austin, and I didn't think anything really took me out of the experience. On top of that, for being in Barton Springs, there is quite a bit of parking. I would love to come back at some point in the future and hang out on their rooftop bar because that seems like a lot of fun. Shoutout to El Alma for being a TexMex oasis saving me from the MoPac traffic. RIYL: TexMex, but better than your average

    Photos
    El Alma - Busy on a Tuesday

    Busy on a Tuesday

    El Alma - Queso blanco

    Queso blanco

    El Alma - Mezcal Margarita

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    Mezcal Margarita

    Licha's Cantina - Tacos

    Licha's Cantina

    4.1(844 reviews)
    4.5 miEast Austin
    $$

    Another fun place in Austin! Great Mexican food, great and…read morefast service and the mood here was so cozy and inviting- we really enjoyed our food here. So we were thinking of tacos or Mexican food and my daughter suggested this spot as she had come here with some friends and really enjoyed their sopecitos. I had never had a sopecito! What is that! So we had to try... We were lucky to arrive at the right time (9 pm!) where we got their last table!! Make reservations or something because this is another one of those places that fills up! So- we were taken care of immediately: chips and some very hot salsas were set on the table while we chose. They menu is in QR code format, but we asked and got paper menus as well. Well I got the chicken sopecitos , my daughter got the pork ones and my partner got the meat tacos. Everything was delicious, the food arrived promptly, the portion size was perfect and bountiful and everything was super enjoyable. I really enjoyed trying some New Mexican favorites. Next time I will try some other delicacies since I always get tacos tacos burritos or quesadillas: time for some new items on the menu! Enjoy!

    Could have been much better. Many of their dishes are very…read moresweet, instead of savory. Salsa was the best thing. Music was so loud in the back room areas that you could not even have a conversation with others at your table. When I asked to have the music turned down, I was ignored. Dishes were on the pricer side. We won't be back.

    Photos
    Licha's Cantina - Inside view

    Inside view

    Licha's Cantina - Cochinita Pibil

    Cochinita Pibil

    Licha's Cantina - Side seating area

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    Side seating area

    Fonda San Miguel - Tacos Al pastor, Cadillac margarita and numero uno margarita

    Fonda San Miguel

    4.1(1.4k reviews)
    3.3 miRosedale, Allandale
    $$$

    Fonda San Miguel never disappoints! We visited on Cinco de Mayo with another couple, and as…read moreexpected, the place was packed--but we were pleasantly surprised to find a table fairly quickly on a first-come, first-served basis. We started with their famous house Margaritas with Tajín, and they were absolutely delicious--and definitely strong in the best way. My boyfriend and I shared the Ceviche Las Brisas, which was incredibly fresh with generous, perfectly cut pieces of fresh white fish from the Gulf of Mexico. For our main dish, we split the vegetable Enchiladas de Mole Poblano, served with rice and black refried beans. I wish the enchiladas had more vegetables. Everything on the plate was outstanding, and I truly think they have the best mole in town--rich, complex, and unforgettable. We were also celebrating a friend's birthday, and the staff made it extra special by surprising her with a complimentary Tres Leches cake, which was just as amazing as everything else we had. Great food, lively atmosphere, and wonderful service--Fonda San Miguel continues to be one of our favorite spots. We can't wait to go back!

    Thank god for valet, cuz that location is wretched…read more They run a tight ship - speedy and attentive - though some of the prices are whack. The bar staff seems a bit of a mixed bag but it's all good if you're just getting shots and beers. Margs seemed fine. Ambiance is the real winner here, but I clocked some table locations that seemed like real losers in that regard.

    Photos
    Fonda San Miguel - Bar

    Bar

    Fonda San Miguel - Cochinita Pibil

    Cochinita Pibil

    Fonda San Miguel - Frozen guava margarita

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    Frozen guava margarita

    Pollo Regio - mexican - Updated May 2026

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