Went through driver through and was told to wait for 6 minutes, I waited about 25 minutes for my food and had to go inside to get my food, then I get my food and did not receive any utensils. Terrible service read more

Tried the drive thru today as the parking lot had no empty spots and traffic was on the street for people wanting to park. Ordering was easy and smooth. I ordered 3 nuggets combos, 1 order of nuggets by themselves, and 2 two piece combos. That was $70 something but with no drinks the nugget combo is .09 cheaper than a combo at Canes minus a drink. Of side note, I had to find a spot in the very packed lot to wait 15 minutes for the nuggets to be ready and walked out to me. My recommendation would be to reserve a spot for drive thru if that's a norm. The bag I was handed was a packed masterpiece which was impressive. After we got home, we noticed there could be cost savings on some of the packages that were very large in comparison to the food inside. As for the food, the dinner roll was a very basic bland roll, the tortillas are corn not flour which was disappointing for those of us who asked for tortillas, the Campanero sauce is actually really good and the coleslaw is similar to KFC's. My kiddo did not like the Mac n cheese but we thought it was fairly decent, and everyone enjoyed the fries. The fried chicken is flavored nicely, but not remarkable unless you dip it in the sauce which as mentioned is very good. Pollo Campero seems to have elements of El Pollo Loco, KFC, and Canes/Chik Fil A. It lacks its own distinct identity though. It is on a tough competitive corner as it is located very close to El Pollo Loco, and Canes, with KFC down the street further. The service (minus the extended wait) was excellent, the building finally cleaned up a corner that really needed it, it looks clean, and the outdoor patio looked great. read more

The fry chicken is excellent the Mac and cheese I recommend also the fry bananas ! I'm So glad we have a pollo campero here in Riverisde area read more

Fried chicken is delicious. Coleslaw is very tasty. Chicken rice was ok. Fries are good too read more

Actually having what is on the menu, available at 1:30 on a Tuesday. It would be nice if the person working the drive/ their spoke clear English. Then I had to wait behind another car that knew enough to check their order and hand it back through the window , (I'm guessing because it was not accurate) read more

The food is fabulous. Three of us went and we all ordered something different so they we could get a real sense of the menu. One friend got the chicken salad and asked for grilled chicken instead of the fried. My husband got the chicken sandwich with fries and I got the two piece meal. The beans are phenomenal and the Mac and cheese is awesome. They gave us a sample of all their different sauces to try. The customer service was also great. Only down size is that there is only one handicapped parking space. We really recommend this new bright spot in Riverside! read more

First time here, experience was great! As soon as you walk in the smell of well cooked food hits!! Very clean and welcoming environment. Food was delicious and most definitely will be back soon. read more

When I say I am surprised that this location doesn't have ONE STAR I mean it! I am a LA native and looooovveeeed Pollo Campero so when I saw there was one placed in Riverside I was so excited. Upon my arrival two employees were playing outside by the trash cans, I waited at the order window to order and realized the young ladies playing outside was who should've been taking my order because after a few minutes they returned to the window and took my order. I got the 3 piece meal with beans and fries.....the beans were delicious but that's where the compliment ends! The chicken was salty and greasy, the fries were old and half full, I was not given a spoon for my beans. When I tried to get the young ladies attention she walked away, there was a female manager on her cellphone near the window but never looked my way. I honked my horn and waved my arms to try and get someone's attention because I saw at least 4 people but no one came to the window so I just drove off. Needless to say I was HIGHLY DISAPPOINTED and upset that I wasted my time and money here. read more

Pollo Campero - Old fries with half full container and greasy/salty chicken. I threw it away. - Chicken Shop Near Me - Riverside, California

Chicken was tasty but not that special. There was a line in the drive thru and inside. Took a long time to finally get served. The sides were okay, will give it one more try. read more

Great food! Chicken has nice flavor. The staff were friendly, accommodating and welcomed us with a smile :). Also their juice selection ahhmazing! read more

I hadn't had Pollo Campero in years, and with just one bite, a flood of memories from my time in Guatemala came rushing back. I wasn't sure what to expect having Campero here in the States, but it did not disappoint. The chicken was moist, flavorful, and just as good as I remembered. I don't recall it being this pricey, but to be fair, fast food isn't cheap anywhere these days. Also, the plantains? Absolute perfection. Solid 5/5 from me! Will be back read more

I was anxious to try the chicken so I bought a three-piece with coleslaw and yucca fries. The yucca fries were very good. I did not care for the chicken at all. I thought it was too salty and I didn't like the flavors . it was not pleasing to me at all. It tasted like it had too much of a pungent spice. I didn't care for the taste at all, and I really wouldn't recommend it because I don't think very many people would like the chicken.. I am not a fussy eater, but it just didn't taste good! read more

Online menu is deceiving. Rolled up to their drive thru expecting the 2 piece meal to come with a drink but it doesn't. Literally 10 cents more WITH A DRINK if you order online. Apparently skip the drive thru, but probably won't be returning. Places need to stop calling it a "meal" if it doesn't even come with a damn drink. read more

We were the last customer in the drive through for the night. First time visit. Found it pricy. Food was okay. Chicken was tasty...fried chicken had a nice crunch. The mac N cheese was decent, daughter worked at Pollo Loco and said it appeared to be the same one. Yuca fries were interesting. The flavor was okay but I don't care for the fibers. It reminded me of eating sugar cane. It's a personal preference. The plantains, I cannot rate since they didn't make it in to my bag even though they were paid for. That was disappointing. The empanadas were okay. The flavor is different. Not what I expected. All in all it was okay. It's not near my home so I will not go out of the way to go there but if I'm in the area I may try the tenders and plantains. read more

I went twice. First time. Ladies were partying it up, which I do not mind but when they come up to you asking if you will take less food than what you ordered without a price reduction, it's a bit insulting. Not to mention that gave me fried chicken and forgot my sides. I initially thought they knew what they were doing but clearly not. Next time, they had no food left. I mean, I am not sure if they are busy in the day but how does a chicken restaurant not have chicken. Idk I will try again, maybe. Giving them time to adjust read more

Disappointed in this place first time ordering and it was not good at all. Bad quality food and missing items. Should just stick to el pollo loco for next time. read more

Save your money and just go to Jack in the Box. The quality of food reminded me a lot of a McDonald's or Jack in the Box, everything was dry and there was little to no flavor in the chicken. The best thing was the empanadas however one of them was smaller than my palm (not worth $3.50). It was also $35 for a 9 piece nuggets combo and a chicken sandwich combo. They didn't put the sauce I ordered in the bag, maybe that would have helped with the dry nuggets. Overall not impressed and wouldn't return. However, the service was good. They were very kind to me when taking the order. read more

Love this place!!! I also had this in the OG country of Guatemala, good and very flavorful food! I have come back to this spot at least three times now :) read more

I was really forward to trying this place. I understand new opening will have some issues but the food and experience feel short. First they only had one register working and the cashier was learning, so there was a delay. Upon reaching the cashier, I was immediately told that they were running out of chicken and the wait might be long for new batch. I asked for him to check and at this point I was going to wait anyways. Good news that chicken was available. So I thought and expected "hot" fresh chicken. Well, when I finally got my order, chicken was luke warm at best...WTF!!! The only thing that was hot was the fried plantains. Real disappointment and I will likely not be back in the near future. Sucks to wait for a long time and only to have the food be cold/luke warm. Gave a generous 2 stars as the actual flavor of the food was good but it could have been a lot better. Side comment... please turn on the parking lot lights. It's too dark and that area isn't exactly the safest area. read more

Little cost here but chicken is different my husband like it,I'm ok with it too much h seasonings

Was looking forward to experience this new restaurant. Unfortunately had bad experience. We order 2 Chicken sandwich and both were served cold. I did let them know and they re-made the order but took more then half an hour to receive it. I had to ask for it to go due to the long wait. It seemed like the staff were inattentive and did not appear to care about our experience . There was not a lot customers so the atmosphere was quiet . I will definitely not be back and very disappointed read more

Unique, not quite El Pollo Loco, not quite Kentucky Fried Chicken, but a little like both. The chicken breast was well-battered and crunchy and the meat was moist and tasty. I'll definitely add this to my list of fast-food places to be frequented. read more

Full of flavor and absolutely friendly customer service! Can't wait to try the chicken sandwich next!

I placed an online order and it wasn't ready by the time I got there. I got there 30minutes after I placed the order. Wasn't ready when I arrived, which is fine I don't mind waiting an extra 3 mins or so since they were busy. However, they kept calling orders one of the girls finally asked what order was mine, there was another online order placed before mine,seemed he was waiting a little longer, they had not been working on any online orders, the manager that was "working" did not see her help out her staff, she was continuously staring at the screen, walking back and forth confused and not doing much to help at all. The food may be good but their service and manager needs to improve. read more

Everything. From service to quality of food. Chicken is too salty. They need to capitalize on its good location.

Almost $50 bucks for an 8 piece meal???!!!! Are these people outta their stinking minds??? I can get great tasting chicken meals from Stater Bros. for under $20. People must not understand the value of the dollar. ‍ read more

This is my second time trying this new location I usually like the service at Jurupa Valley but this location is 5 minutes from my home. Food is fresh. Reviews on google are fake. Employees are asked to bribe customers for a review they literally grab the customers phone and put the review in for them. Weird and shady management lady is always yelling I could hear her while I am dining. I will continue eating at Jurupa Valley this place is not up to par! read more

Way, over priced. We just paid for 3 items $44.. The food way not great. Go to Stater Brothers or Ralph's better chicken. They do not give you drinks with your meals. Go somewhere else and better tasting! read more

I watched your restaurant built from the ground up and stopped by for a taste yesterday. I decided to take the drive thru and ordered the two piece with plantain as a side and a role. Once I arrived home I must say that your chicken is greasy and even the packaging that the plantain came in was soaked in grease. Sorry, I'm not coming back to your restaurant again, maybe to try the empanadas but definitely not the chicken. You can also improve on the person that takes your order and gives you your food, she was not pleasant. Maybe she was having a bad day. read more

All theses negative reviews have no idea what they are talking about. I went inside to dine in and the lady at the register was very friendly. I got the 4 piece meal deal/combo and it was sooo good! It reminded me of when i would go to Salvador and enjoy pollo campero over there! Omg the chicken is AMAZING! it's perfectly seasoned inside and outside. Each bite of meat is super juicy and flavorful! When we ate inside we were surprised that the workers came to drop off our food to every single customer dining in. The food is served on plates rather than traditional fast food to~go boxes which i loved better for the planet as well as how it's done in Salvador! The workers asked to do the survey for them and make sure u do it because u get two free pieces of CHICKEN! definitely check this place out better than any fried chicken place!! read more

Tried this place for the first time. I got two chicken sandwiches. Got home and it's the driest thing I've EVER seen. Dry chicken between two buns with 3 pickles. NOT what is displayed on their menu read more

This was our 1st time trying Pollo Campero. We ordered the 12 pc family that includes rice, Mac n Cheese & coleslaw. The Mac n cheese was soggy (noodles was over cooked), the coleslaw did not have any flavor, the rice was bland & the friend chicken was just ok. I would say that Stater Brother's chicken tastes a lot better than Pollo Campero. I don't think I'll come back because the food was not worth price we paid. read more

I love pollo campero so happy to have them here in riverside California. I'm impress of the bad reviews. I been there many times and I go there at least once a week. the chicken is always juicy and with a lot of flavor also the fry banana and the beans please don't go by the bad reviews give it a try you won't be disappointed read more

We ordered the Campero Box everything was cold, nuggets were dry hard and rubbery !and a 3 piece meal, which they gave me the wrong sides! Rice was okay but the Mac n cheese was dry cold & powdery And tortillas were cold and in pieces. Two meals $30 doesn't include drinks! way too expensive and the wait for the food was long! Won't be coming here again! read more

ALWAYS OUT OF GRILLED CHICKEN- I watched them build the new location and was excited to try it. The first time I ordered grilled chicken they said they were out of it. Second time, the same. Third time, the same. If you go there plan on them not having grilled chicken. Just greasy fried chicken. ​​ read more

Staff was nice. Used drive thru. Ordered 2 chicken breasts and they were delicious and packed with flavor

As someone with Guatemalan roots, I was really hoping this place would be a standout. Unfortunately, the food was painfully mid -- and the prices? Outrageous. I picked up dinner for my family, didn't even order that much, and somehow ended up dropping $85. That's just wild. With El Pollo Loco, Raising Cane's, and Chimak House all on the same street corner, I'd pick any of those over coming back here, sadly. read more

Food was very good. Inside was very cramped. The parking lot was a joke! Too tight a fit. Customers were parking across the street and having to cross at the intersection of La Sierra and Magnolia. read more

I want to start off saying the food was good , but the staff needs a lot more training! We were a party of 12 and after we ordered we sat down and waited for our food but the problem was that they would bring out the husbands part of the order and then the wife had to wait about 20-30 minutes so by that time the husband was done ! And my grandkids got their food but I had to wait 35 minutes for mine ! This is NOT good service and as a new restaurant you would think that they would at least get one whole order out at the same time ! read more

Delicious food and great service. very great environment and clean restaurant. I will definitely e coming back here very soon!