The service was fantastic from Yvonne! She better be Manager if she's not she needs to be. She nailed it and was multitasking and the politeness was out of this world! She is what the training videos should look like at every company dealing with the public. Now let's talk food. The chicken nuggets were good. I would eat those again they had these french fries that were made out of why UCCA or something those were actually really good it was almost like eating like a doughnut without the frosting. I would definitely get those again I would actually probably go specifically to this place for that. The empanada was OK. The sauces were actually really good. Yvonne was great she gave me a variety to try. So I would definitely go back there for the french fries or chicken nuggets and maybe I would try something else. Surprisingly compared to other places right now it was not too expensive. read more

(4 Stars, lost one for the salsa betrayal!) I rolled up to this place ready to be a hater, especially after seeing the low ratings. Me? A die-hard El Pollo Loco enthusiast? I was mentally writing my scathing review before I even saw the menu. **I was wrong.** So unbelievably, shockingly wrong. * **Service:** The friendly ladies brought the food right to my table! * **The Chicken:** I am formally apologizing to every piece of fried chicken I have ever eaten previously. This chicken was so flavorful, I started checking the back for my grandma. That flavor profile can only be achieved by a 90-year-old matriarch who knows secrets. * **The Beans:** Speaking of Grandma, the beans were clearly her recipe. * **The Flan:** This wasn't just dessert; this was the **Flan of My Dreams**. Rich, creamy, dense--it's the reason I'm now accepting that I will die happy, but probably diabetic. The rice needs attention as it was flavorless. And while the plantains were decent, I was ready to shed a tear when there was no condensed milk Final Verdict The *aguas frescas* tasted so fresh, I felt like I was back home. The only real issue is the lack of fresh salsas, which is a crime in my mind. I pray they never open a branch near my house or my cholesterol will go up for sure. read more

This place sucks I just went with my wife and kids 05/06/2026 the food came out cold fries where pretty much still frozen rice has no flavor waited 15 Minutes to order because there machines kept crashing asked us to do a survey 3 times for a free drink which we kept denning and to top it off one of the guy cooks grabbed the girls ass on the line while she was making sandwiches like I said this place sucks don't recommend read more

Hubby's been waiting for this place to open. Said he had this a few times when he was younger. We tried a few things. Hubby had the 4 piece special with plantains and fries. My daughter got the 6 piece nuggets with fries and I got empanadas for me and hubby to try and the Yuca fries. First, everything smelled good but I usually double check the order and we were missing our plantains which is ok we were still there. When we got home I didn't realize we were missing the rolls for the meals either. We didn't want to go back a third time and left it. The chicken was decent not that bad. Hubby preferred grilled over the fried chicken. Said flavor was delicious. Plantains were not bad. Fries I think were the best. Not salty at all kind of soggy but very delicious and I personally prefer soggy fries. The chicken nuggets were also ok. They weren't bad. Girls ate a couple and the fries. Now the yuca fries, they tasted a bit old. They were kind of stale and not my favorite. Empanada was crunch and filling was tasty. Those are good. Overall, I had higher hopes for this place and so did hubby. We were a bit disappointed and then given we were the only ones in the drive thru and the restaurant was kind of empty, we still received our order incorrectly. The staff were friendly I will say that. read more

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They are slow but we dont care. Food is great . Workers are lovely and polite . We stop by twice or 3 times a week read more

Pollo Campero - They are slow but we dont care. Food is great and workers are very lovely and polite - Chicken Shop Near Me - Lake Elsinore, California

I've never been here before and was excited to finally try it. I ordered a spicy chicken sand-which. The breading was soggy and the chicken itself in some spots was really hard. It grossed me out! read more

Pollo Campero - Chicken Shop Near Me - Lake Elsinore, California

Based on their chicken empanadas and yuca fries they get 4 solid stars. I'll be going back to try their chicken and other sides. For now, I had to take off two stars because we ordered by drive-thru and it was a mess. Not to mention, an extremely long wait time and no apology or acknowledgement as to why it took so long. There were only two cars ahead of mine, but each order was taking an extra long time to complete. Maybe next time I'll dine in and see how that goes. read more

First time here and I enjoyed the food and atmosphere. Yadira was super nice answering any questions we had since it was our first time here. read more

In summary it's fast food and it's edible. I don't eat KFC either. The fried chicken is juicy on the inside. The outside is crispy and flavorful enough to eat. The grilled chicken is ok. I'm sure a lot of people will like this. It's just not for me. I'm not a fast food person anyways. But I gave it a try. The rice isn't very good but the beans are flavorful enough to separate themselves from other chicken places. read more

I was so excited to see a new easy to grab place so close to me !! I went ahead and tried it and omg just amazing smelled so good even ordering in the drive through the anticipation was well worth it ! it was super crowded inside so we went through the drive through and it was sooo quick i was expecting to wait and would've been fine with that. the fries are so crispy and as a ranch lover im thankful they have ranch:) I also got the grilled chicken thigh and it was honestly comparable to homeade chicken just amazing ! i'm not sure why there are bad reviews here, I loved it so much i went twice today amazing service, food and location ! read more

Pollo Campero - fried chicken leg - Chicken Shop Near Me - Lake Elsinore, California

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Ordered the family 30-piece Campero nuggets...although crunchy, some were old & dry. You could tell by the coloring...the fresh ones were lighter in color. These were not worth the price...over $31.00. So each nugget averaged over a dollar! read more

Pollo Campero - Campero Nuggets - Chicken Shop Near Me - Lake Elsinore, California

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First time at this place , ordered the 3 piece meal , chicken was kind of warm from outside and it was cold from inside and also the thigh piece was not cooked good it's kind of gross me out . read more

If i could give zero stars I would! Went to Pollo Campero on 9/18 at 9:36pm, even though they close at 10. Staff was already shutting down and the team lead (Castellanos) was on her phone instead of helping. We ordered a 4-piece chicken meal ($15.99), but they only had legs and thighs left -- still tried to charge full price even though the menu shows breast & wing. When I told my husband, "This is stupid," she yelled at me, saying I insulted her. Totally unprofessional, sarcastic, and dismissive. When I asked for the GM's info, she told me to "Google it." Called the next day and got the same runaround from the same person. Horrible service, zero accountability. We eat out 2-3 times a week but will never come back. read more

The Good, The Bad, and The Ugly The GOOD First time trying out Pollo Campero. What motivated me to try them were reviews online and elsewhere about their fried chicken. I've had no luck with finding delicious fried chicken in Lake Elsinore or surrounding cities. Only place I had found was in Pechanga Casino food court but that is little far for fast food and if I go the slot machines will eat up my $. Glad I did try Pollo Campero today. Their FRIED CHICKEN was DAMN GOOD. I ordered the 3 piece meal which comes with 2 legs and one thigh. I have to say that when I opened the box to take a peak at my fried chicken I thought all pieces were kinda small. As I bit into the chicken I realized why it seemed smaller. The chicken was all meat with no fat and just the right amount of fried batter layer. It was fried just right. It's been my experience that other places around here the fried chicken pieces look huge but when you bite into them they are all fat with mostly clumps of fried batter. BUT not at Pollo Campero. I pray to God they keep this consistency because if they do I will be eating here weekly and I'll tell my friends, family and neighbors. The side dishes, beans and rice, were proper sizes. I mixed the beans and rice which had a unique yet familiar flavor. Reminded me of the Central American Casamiento dish which is rice and beans reheated in pot or pan to create a unique flavors from both. The BAD This location is new and seemed a little under staffed at 11am. Also the one cashier was moving somewhat slow. Probably still learning. However I will say they were all polite and friendly. I say all because the cashier excused himself when it was my turn to order and called the manager to take my order. The manager was professional and friendly and rung up my order right away. The Ugly I don't really have anything too harsh to say except that this location needs a little refinement as far as staffing and employee training on order systems. One other thing, the gentleman who was taking orders had a filthy hat and shirt. Filthy as in batter powder and his shirt & hat. He also had "sweat" spots on shirt. It appeared like he actually worked in the back prepping and cooking the chicken in hot over or fryers. Perhaps keep him in the back and not helping on register or have him clean up before facing customers in front. I imaging the staffing is the challenge. Having said all this, will I return. YES YES AND YES. Because my Pollo Campero fried chicken was finger licking good. read more

Pollo Campero - Finger licking good fried chicken - Chicken Shop Near Me - Lake Elsinore, California

El Pollo Crispy estuvo muy bueno, pero el roasted no tanto. Para la otra mejor agarro puro Crispy Chicken. Compre un family meal de 12 piezas, y las tortillas estaban demasiado frias. Creo que no las calentaron, y nomas las ponen del paquete al warmer. Los Frijoles y el arroz estuvieron buenos. Talvez regreso, pero no muy pronto. read more

Pollo Campero - Cold Tortillas on my Family Meal while eating "Here" - Chicken Shop Near Me - Lake Elsinore, California

Today i came in cause i was suffering from a sugar drop and needed something sweet ASAP and they had a big line but i went upfront and told the cashier about my emergency and did not hesitate to help me. Thank you so much for your human side cause that tells a lot about you guys. God bless you all! P.D. I did stay for lunch and definitely everything delicious and amazing service. read more

Was just at the drive thru about 10 minutes ago. Finally decided to try this place and I won't be returning. I actually ended up driving off because the lady was being rude and impatient. Mind you we never been there before so we were just trying to figure out what to get. Took us like maybe 2 minutes to scan the menu and when we decided to order we said what we wanted and she waited and responded with OH you're ready now what can I get you, in the most disrespectful sarcastic voice ever! Like lady if you hate your job dont work in customer service. Not returning because rude employees means careless food and I wont waste my hard earned money on businesses with shitty employees. read more

We attempted to use the appendix we submitted the order and then the app crashed so we re-ordered through the app, went through the drive thru, food wasn't ready. We waited 25 minutes in the parking lot, we went inside and they had completely forgotten to give us our order, it was sitting at the counter! I attempted to get a refund. We were told to call a 1-833 number which we were unable to get connected to someone who could help us. We will not be going back nor will be suggesting this venue to people. read more

Empty store- 4 employees- Waited at the drive thru window for 28 minutes. No communication from the attendant- just ignored by every employee that saw me sitting there. I was told to be careful it's hot. Cooked on the outside medium rare in the middle...not ideal for chicken. No thanks-will not return. read more

Pollo Campero in Lake Elsinore provided a positive drive-through experience with good customer service and a cool aesthetic. I did like the beans. Also, the mac & cheese isn't available at this location was told that , but it's on the menu .... and available at other locations. Here are some pictures and their menu. read more

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Food was good and service was quick. Place was clean and employees were very nice. I had a chicken sandwich and my friend had a chicken meal. Both of us left happy. Only thing is they didn't have the Mac and cheese read more

This is one of the best restaurants of central America the best chicken and the best service the ambiance is really good. Thank you for bringing a pice of the beautiful land of Guatemala here to lake elsinore . I recommend this place 100%. read more

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I was so excited when I saw that Pollo Campero was coming to Lake Elsinore! The food is delicious and the service is always good.

Tried the new chicken spot in town and glad to say it was very tasty. The fried chicken was crispy and juicy with flavor. The staff wasn't to helpful except for one by the name of Jackie. She helped with my order and to understand the menu with great attitude. She definitely is the star of the place. read more

ain't no way i'm waiting 20 minutes again for a 3 piece meal on a monday afternoon when there's like three total customers and i have a baby raging in his car seat for being still so long wtf read more

Funny they offer sauces; ketchup, Cholila, green pepper sauce, but NO salt or pepper. They say the chicken is flavorful enough........ok, then why the sauces. Get real. Great service. Real dishware and silverware. Rare for fast food. read more

Went here on opening day and they were packed with customers in the dining room and the drive thru. Ordered the mixed combo so we could try both the fried and roasted chicken, also got the beans, rice and tortillas. Also got horchata to wash it down. If you dine in, you order at the counter and they give you a number for your table and bring the food out to you. The wait was to be expected and the staff asked if we needed sauce. We asked for their Campero sauce and he must've forgotten about us because he never returned. Now, I can whine like others about bad service but instead I'll pause and realize that it's their first day and give them a bit of grace. The chicken was flavorful and a different take than the rest of the chicken joints. We liked both the fried and roasted equally and will likely order this again in the future. The sides were good, but the tortillas were crumbly and fell apart when rolled; I'll opt for the roll next time. The horchata tasted differently from the Mexican horchata I'm used to, it had a peanutty flavor that threw me off. Maybe this is Guatemala's take on horchata? Overall, we enjoyed the food and the service was what to be expected for day one on a very busy day. I'll rate Pollo Campero 3 stars for now but will add a fourth to balance out the 1-star ratings from the whiny babies. We'll be back after the opening crowds die down and the staff works the kinks out. read more

Pollo Campero - Four Piece Special-Mixed - Chicken Shop Near Me - Lake Elsinore, California

The fried chicken was good, everything else? Sorry but nasty. If I was the owner I'd forget everything I know and go back to the drawing board. read more

Wait times here suck be ready to wait 2 hours for some below average chicken the staff here look very overwhelmed like if they don't have idea what they are doing I ordered ahead of time and I still had to wait for my food! read more

Family decided to have Pollo Campero for dinner tonight; NEVER AGAIN! This was our first and last time eating there. My daughter's chicken was slimy; after 2 bites she immediately threw her food away. I am currently feeling sick from what I had. This place wasn't a good choice. read more

My family and I went to try the new restaurant in town. We were so disappointed as the chicken was so grossed and flavorless. The next day I woke up feeling sick and every time I think about pollo campero I feel like throwing up. The food was not only bad but way too expensive. Never again!! read more

I was going to try this place a couple months ago but I passed because of the reviews. Today I decided to give it a try and judge for myself. It's a lot like El Pollo Loco but with its own spin. I got a two piece meal, all white meat, side of beans, extra side of coleslaw and the bread. First off they brought to my table and it was served on a real plate!! Nice touch. The chicken had a great flavor. I really liked it, except the breast was a little small in size. The beans were awesome. A lot like chili beans. They had great flavor, highly recommend them. The coleslaw was great, almost identical to KFC but slightly creamier. Very nice. The bread was just a plain roll, maybe try the tortilla next time. The only complaint I have was that the chicken breast was kinda small and the combo only comes with one side. So for the price it was slightly high. Maybe if they included two side with every combo it would be a lot better. I will definitely try it again. The four stars was only because the price was a little high for the amount of food you get. read more

Food is amazing however I've been here a couple times and they need to work on double checking drive thru orders before they've been sent out. Each time we already arrived home and they've forgotten extra sides, rolls, etc. we PAID for only to have at least 1 item missing....even one time they had me pull around. If you're having people pull around you should be EXTRA sure your orders are correct. read more

Central American style chicken served either fried or grilled. Great tasting chicken. They also have Yucca.

Legit best chicken place in Lake Elsinore staff is very friendly. The cashier uriel who helped me pick what to eat really made my day read more

Pollo Campero - Campero Chicken Sandwich Meal with fries - Chicken Shop Near Me - Lake Elsinore, California

Easily me and my boyfriends new favorite chicken spot the chicken is sooo juicy, crispy and flavorful, i will also note that the worker taking care of us was very kind and patient. This is some of the best chicken, i'll say the fries and dinner roll could be worked on- but even this empanada is so good give this place a shot! it might surprise you read more

Pollo Campero - my order - Chicken Shop Near Me - Lake Elsinore, California

Horrible service waited in line for about 10 min. Food was very bland the only good piece was the fried chicken breast other than that horrible. To get the food we also waiting 15 min it's just chicken on a plate how long could that be chicken wasn't even fresh. The store was clean and not busy at all. Wouldn't return to this establishment. read more

Worse food ever I want my money back. I waited for like 25 min in the drive thru spent $41 they got my order wrong and EVERYTHING WAS NASTY I ate some of those stale fries and threw the rest out the window. So now I'm here mad as heck hungry and $41 less rich! We shoulda got a Dave's Hot Chicken read more

Everything they shorted me a whole meal plus the 2 sandwich meals they did give me were hard and dry.i called to get my money for the sandwich meal they shorted me and because I paid cash they wouldn't refund my debit card I had to go back 13 miles to get my sandwich meal or refund.worst customer service I ever experienced. I can tell u this don't waste your money the food is terrible.and old.i won't b back if I would of gave them 0 stars if I could read more

It's sad. Only a few months old and the place is dirty. Dirty floors, windows, seats, etc. It's too high priced for me! Leg, thigh, and a cup of coleslaw, almost $15.00. Good luck to you but I won't be returning. read more