Jaime J was our driver who brought our 2 PODs to our home on 23-Dec-2025 from where they had been stored in Bristol. It was a snowy day and there were traffic issues. She was very communicative and arrived promised. She was professional, efficient, and was cheerful. She was a delight to interact with and I would be very happy to work with her again. read more

First off the delivery was okay, our issue came when scheduling a pick up, we were given a day for them to come, that morning I get a call stating they didn't have a driver to come out so they needed to reschedule which was a whole other week away. the reason we picked the 1st delivery is so that we wouldn't be charged for another month. now because of an issue on their end and another week out they charged us for another month $232.27 and additional $78 for pickup charge something they did. when we called to complain my husband got no satisfaction and asked to speak to a higher up he was told no one was available and would return our call, which never happened. So the resolution came when we checked our bank and found that they waived the pickup charge and refunded partial payment of $153.31. I wouldn't recommend them for that reason. Not a happy customer read more

Just an update because pods commented they would review the issue. I received an email yesterday that said they reviewed the issue and they're not at fault. That was the level of additional customer service I received. I do find it amusing Pods responded faster to my public complaint posts than they did any other communications I tried. To have with them. My original opinion to steer clear of pods remains. read more

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PODS for the win!! I recently had to leave southern CA pretty urgently and PODS was on it immediately. From the first phone call, everyone was friendly and helpful. One customer service agent applied a 10% discount that was available online that I didn't even know to mention! PODS prices were highly competitive, over $3000 cheaper than Allied, UHaul, etc to move my life across the country. MyPODS portal is super user friendly and has everything from booking to reservation changes if you're not a phone person! Drop off/pick up were a breeze, always on time and the drivers were very communicative. Everything arrived safely and in the estimated time window. Emptied out my POD at the Bristol, CT location and the staff was friendly and helpful! My POD was waiting for me in the parking lot right at 8am! (Shout out to CT Moving and Storage who are right up the street to help me move everything!) I will absolutely use PODS again and I highly recommend them to others! read more

Im so surprised at some of these reviews. I had a great experience with PODS. I have a really difficult driveway and Jamie J. had no problems at all. She knew exactly what she needed to do and helped me decide the best placement. Give them a try if you are considering a storage unit. read more

Recently had my PODS delivered to my home in preparation for a move out west. PODS representatives handled all the logistics, all I had to do was provide addresses and dates. Regarding my drop off, the young lady Jaime was exceptional. Her professionalism, knowledge and her operating the heavy equipment was more than excellent. I didn't set a timer, but I have to say she completed the delivery in under 35 minutes. Thank you Jaime!! read more

You'd be an idiot to go with this company. They outsource to another country, whose agents care less even more than local agents. The idea is awesome but the service is a shyt show of lazy douchey people. The drivers will do anything to get out of doing their jobs and agents give you a hard time on purpose, because they're aholes. Go with a local company with good ratings. Ratings is key. We made the mistake of trusting my idiot sister's advice. read more

Destroyed my property in transit, did not compensate or replace damages. Customer service spoke insanely inappropriate to me and for that I was discounted $300. Insanely unprofessional company and inefficient. Do not recommend!!! read more

Jamie just retrieved my POD, she was positive, professional and very competent, made my day with her great attitude!

I contacted the email address that PODS provided in their response and received a response that once again flatly refused to reconsider the decision or provide any justification. Their practice of responding to reviews and inviting customers to get in contact is not done in good faith--it is purely to provide the illusion of responsiveness without doing anything to resolve the problems. read more

If I could do zero stars I would, ordering and drop off was a breeze, now come to pickup day before going to our new home and they lose all my set locations and dates in the system so now the earliest I can receive my belongings is 6 days after I move into my new home 800 miles away. Than I receive a call from the driver saying he doesn't feel comfortable going up my driveway due to the incline and needs to reschedule. Now the new owners are moved in and made away of the delay. The next day I receive no call from any driver only a call from customer service saying the driver can't pick up your pod due to a moving truck in the way that won't move.( I reached out to my realtor who confirmed that was a lie) he never even stopped the truck. after countless phone calls and promises to be called back and endless lies from everyone we are even further out on our delivery date and still have our belonging now sitting in someone's new home right in their way. Worst experience ever and absolutely atrocious customer service full of lies and empty promises. Use literally any other company save yourself the stress!!! read more

Our experience with PODS has been an absolute nightmare. They initially delivered the wrong size POD. Now that we are trying to move they are telling us that they are going to charge us business rates to move it?? They also said that our 2 hour move is considered long distance so they have to store it in a facility overnight (which they will charge us an additional $500 to put it in and $500 to check it back out.) They make it very easy to start with them, but once they have you hostage they will bleed you dry. We could have used a full service moving company for less than they are trying to bill us. I absolutely do not trust this company and wouldn't recommend them to anyone. read more

Everything about the service was excellent. The schedule, the drivers who delivered and picked up. Special shout out to the excellent work on the final pickup by Maria Sanchez out of PODS Bristol on maneuvering in tight sit read more

I've had Comcast internet, flown Spirit Airlines, and been an AT&T customer, but PODS is without a doubt the worst customer experience I've ever had. When you move, things are stressful enough without complete incompetence from the moving service that you are expecting to help you out. I scheduled a drop-off service in New Haven about 1.5 months before my move. Before the scheduled drop-off date I had four separate conversations with customer service representatives confirming my details and asking them questions about the service. This was all fine. NOTE: When you call a local PODS number, even though you use a local area code they all get redirected to a national hotline. In my probably about a dozen calls that I've made to them, wait time has been at least 20 minutes if not longer. Day of drop-off comes, pod doesn't show up. I have a permit from the city for the pod and have paid to have no parking signs put up. Website says it is scheduled for that day/time/address. Guy on the phone even tells me "it's on it's way." - Nothing. Not even a phone call to say "we aren't coming, sorry". About two hours after the service window comes and goes, I have to call in myself and try and figure out what's going on. Then they tell me, "we can't do drop off service in CT." What?!? How is that even possible? Why would four different customer service representatives have looked at my account and not figured that out? How to they have the gall to charge my credit card for a service that they know they can't perform? If it was just one person who missed the boat and didn't see this, fine. But the levels of incompetence needed for it to get to that point is unbelievable. How did four people miss this? Why did I need to call them to figure this out? If they had just told me from the get go that they can't do what I'm asking: fine, no harm done. I still have weeks to figure out an alternative. But instead I'm sitting there thinking everything is hunky-dory until literally after it was supposed to arrive the day of the move. Best part is, at this point I still can't get ahold of the local office (who are the ones saying they can't do street delivery in New Haven, despite the fact that the city issued me a permit for that purpose and even sent officials out to put up "no parking" signs). I'm still talking to freaking Jake from corporate who has about as much information as I do at this point. In total, have probably spend 3 hours on hold or trying to get information from customer service reps on a day I'm supposed to be moving. Long-story short, I needed to spend additional money to rent a U-Haul truck to bring my stuff up to Bristol myself. I wish I could have avoided giving this incompetent company money but at that point I was already a whole day late leaving my apartment and this was the only solution I could get on such short notice. I got to have a nice chat with the guy in the local office who pointed fingers at the corporate people as the ones who screwed up. This is likely the case but the fact that the local office didn't even try to contact me to clarify the situation is still unacceptable. Will never use again. read more

I wanted to post an update to previous review. Last week, I gave pods a very negative review on yelp. I immediately got an email, and after going back-and-forth with the guy, I finally got somebody to call me. No surprises here... That woman promised to call me back the same day or the next day at the latest, but never did. My original complaint was about their incompetence, repeated changes in delivery dates, and no callbacks. It's only gotten worse. Stay as far away from this company as you possibly can. They have cost me thousands of dollars because of the delays. And at this point, I don't think they have a clue where the container is. read more

I booked a POD to be delivered for storing our furniture for 1 week while we had our floors redone. We have to pay for an entire month, despite only needing it for 1 week. We booked in advance to make sure it would be available the week we needed. We had it delivered with no issues. The next day I see a commercial on TV for their special of 30% off. I spoke with customer service questioning the special, and am told because it was already delivered, they could not apply the promo. The special was active the day they delivered, yet I was never notified. An email for pre booked reservations would have been nice. If I had waited until the last minute, I would have saved well over $100. Terrible customer service. I hope I NEVER have to use this company again. I would never recommend them. read more

Very bad customer service. Like, really bad. They treat you like you're bothering them. They know they are being rude and don't care.

I will give this company a 5 star star except for for the delivery part of this company brought me to a 2 star. No complaints On the ordering, the billing, the storage, and there their on time pick up and delivery is phenomenal.. The problem I had Wit the drop off of the container is they back the lift into my fence and broke it. Picking up the container at the same address they drove into one of my flower beds and crushed all my flowers. When it was time to deliver to my new address I was not living there yet I get a phone call 5:30 in the morning they're at the house dropping it off. no consideration for my neighbors. Then when it was time to pick it up when I was done with it they drove on my neighbor's lawn and dug up her grass and left ruts in the lawn again my driveway has plenty of clarence as their website States. This is why they get a 2 star higher better drivers read more

So far, our pod was delivered on time, on our property for 3 months, picked up on time, and we were able to get access to it twice already with no issues. The only problem is that when orginally delivered, the delivery person could not position the pod where we had originally asked, due to some low-hanging power lines. But he alerted us to the issue and I am grateful that he noticed this and we did not have a power line issue! read more

I am profoundly disappointed with my PODS experience. I chose PODS for a move from MA to New Haven, CT, knowing that I would need temporary storage for my belongings. I considered just using a regular storage facility but decided to pay more for the door-to-door service that PODS promises. Although I did not have a specific delivery address, I stated clearly that the container was to be delivered to New Haven. At no time during the multiple phone calls that I had with representatives to order and schedule my service, was I given any suggestion that I would get less than door-to-door service. Now, come time to have my container delivered, I am informed that PODS is unable to park the container on street parking. During one of the many phone calls I had with customer service, I was told that this was due to city regulations, but I could see if the city would make exceptions. I called the city, and was told clearly that I was permitted to park a storage container and was instructed on which permits to get. I then called PODS back to confirm that I would be able to get all the necessary permits. I was then told that *EVEN WITH A PERMIT* this particular PODS facility will not deliver containers to street parking in ALL OF NEW HAVEN. This has nothing to do with city regulations, it is a PODS policy. Why then was I not told about this prior to shelling out thousands of dollars on service that they knew they could not deliver? How simple would it be to just post that information on the website? When I ask them what my options are, they have no answer. I am now left in the position of having to spend extra money to collect my stuff from the PODS facility an hour away in Bristol--not to mention all the time and back breaking that I thought I was saving myself by paying PODS in the first place. I certainly would never recommend a business with such poor customer service and transparency practices. To top it off, after spending 45mn on hold to schedule a time to collect my stuff from the PODS facility, I am told that they cannot make my container available to me on the date that I need (the only day that I can do it, because I obviously had not planned to take a whole day to drive, unpack, load, etc...) and that I must call back, and have to go through the whole process of being on hold forever again. This experience just keeps getting increasingly enraging. read more

What a disaster this organization is! We ordered a pod with no problems, had it picked up and dropped off (again not a problem) but when we scheduled our last pick up the driver came out and told my husband he couldn't figure out how to get the pod. We were told he didn't have the capability to get the pod. He told us to reschedule. The following Tuesday comes and I call to find out about the pod. Come to find out that the Assistant Manager (Mr Owens) who did not pick up the pod reported that the pod could not be picked up because it was snowed in. For whatever reason, I am not sure why he gave the snowed in excuse. Ultimately, I don't care what he tells his company but unfortunately we had to pay for it. We were then charged for the month without notice or anyone explaining to us that because he didn't pick up they assumed we needed the pod for longer. The rep Jill on the phone told us specifically "that Tuesday was too late to call and that we should have called earlier to reschedule". I asked why we would have needed to call when the driver was the one who couldn't take the pod. I was told that we should have immediately called. Jill, I would have called had I been told that I was going to need to call to avoid being billed because your assistant manager couldn't figure out how to pick it up. The guys who picked up and delivered previously where fantastic they had no problem getting the pod placed and picked up perfectly. It was a cold morning when the pod was picked up and the pod was at a weird angle. The pod was not snowed in however like reported. read more

The customer service has been beyond awful. They did not enter the billing information correctly so did not take the payment when they should have, so claimed they could not deliver the POD, then this caused an extra month of being billed for storage of the POD, due to their mistake, when I repeated pointed out their mistaken accounting methods, they told me I was rude and it was my "fault" that there was a problem not theirs. I would not recommend this company for any reason what so ever A resolution is being processed. read more

Horrible horrible horrible. Do not ever ever get a pod. They are super nice on phone, but then when they have you your screwed. Would never ever recommend. read more

Horrible company - do not use. They were fine on pick up and storage and granting access to the container while in storage. Except, and a big one, they forgot to add insurance to the original order, even tough it was in the quote initially given. Then, they refused to add it and said it could be added when the unit was moved. On the move to my new location I has given three quotes in five days, with an $800 difference among them. And they refuse to insure the move. Like many companies nowadays, half their people on the phones are utterly clueless as to policy and procedure. read more

Worst possible service ever. Customer service people aren't really the cream of the crop. "Cordelia" couldnt even explain why there was additional charge when i closed out the acct, especially since they deliver it to me, I had to go pick up my belongings at their facility. She then cut me off and transferred me to someone else when I questioned her. Forget about the added costs that "forget" to tell you about. What a scam. read more

I ordered a Pod for a renovation that we did. Jennifer from the Hartford office quoted me a price but failed to mention add on costs. She claimed that they were in the contract I didn't see it. She also told me via the phone that I would get a refund for 2 weeks unused. She later told me she never said that. Be very careful on their pricing. What they tell you and what they charge you are two different things. Update. Pods did contact me on this. Their investigation was based on a phone call from 2011 long before I dealt with - that I didn't make. I asked they they retrain their employees to ensure what they tell you and what they charge you are the same thing. read more

I concur with the other reviewers. I won't bother going into detail. This company has horrible customer service and should be forced out of business!! read more

This company is completely unreasonable the office is unwilling to work with the customer. I tried to get just a three day extension and was willing to pay a little more for it but after talking to several people at the office they were very unwilling to accommodate a very reasonable request they will only extend your rental for half a month which was way to much time and money so i will not be using them again. read more