May 20, 2025
My "go live date" was May 13, 2025, and I've been enjoying my new solar panels for 7 days. Though most of those days weren't all sunshine (lots of clouds and some rain), my solar panels produced more electricity than my home used every one of the six days. I didn't expect that, but I am very happy that's the case. I'm also a happy Earthlight Solar customer.
Those who know me can tell you my personality could be described as a bit "anal retentive". I like to understand the details. As a result, I do lots of research and ask lots of questions. That makes some people, especially salespeople, unhappy.
When I embarked on my solar journey, I understood very little about solar systems and buying options. I didn't know what a PPA was, or that I would be receive quotes for 5 different panel wattages across six different manufacturers. I interviewed 10 companies and got additional quotes from 5 more. Some solar companies were local to Massachusetts/New England and others were national. Some vendors proposed systems with microinverters while others proposed string inverters. Sometimes I got a reply to a question that didn't make any sense and I "did the math" to show the salesperson why felt that was the case. In one situation, the salesperson was flustered and never called me back after having visited my home. If you're getting the message that I'm not the easiest customer, you'd be right.
In my experience, it's rare to have a "perfect" experience with any company/vendor. There's always some issue. (In my case, multiple issues including having the solar design rejected by my town's building department twice...) What matters to me is how the company addresses those issues.
My experience with Earthlight Solar was not perfect, but it was very good. Again, that's why I'm a happy customer of Earthlight. When we experienced questions or issues, a member of the Earthlight team addressed them to my satisfaction. Every member of the Earthlight team I met or spoke with was knowledgeable, polite and professional. They were all responsive, respectful, they answered my questions, and they seemed interested in doing a good job.
In particular, Earthlight's Day 1 electrician was sensitive to the questions of conduit placement and what I would like / allow both for conduit in the barn as well as in the attic. He wanted to ensure a smooth, clean look that wouldn't stand out on my house and barn. He also noted that my main power cable was not secured to the side of my house (it wasn't his issue) and he made sure that was addressed (strapped down) before he left. I also strongly feel that my sales executive, Orlando Rodriguez, was honest, direct and had my best interests at heart. At no time did Earthlight "badmouth" their competitors which was certainly not the case with some other solar companies. One in case, another local company and the runner up in my evaluation, not only badmouthed Earthlight but they provided misleading information.
Clearly, I'm not alone in my happiness with Earthlight. I was getting a haircut and mentioned that I was in the process of installing solar. The barber asked me who the company was and after I told her, she said "my husband and I got solar from them too". I asked my barber if they were happy with Earthlight and she said that they were.
If any reader of this review would like to speak with me about my Earthlight experience or would like information about the electricity production of my 22-panel solar system, I'm happy to speak with you. Just contact Earthlight and get my phone number from Orlando or one of the other company representatives.
IRA KELLER read more
