Just before the New Year this past winter we had Call the Bee (a plumbing company we'd used in the past) come out for a whole house main drain clog. We received a call back right away and they sent out a technician that afternoon. He was clean, courteous & upfront about the plan to clear the clog and the companies pricing. After the snake didn't clear the clog he used a camera and then a water jet to clear our line. Unfortunately the problem returned very shortly after and having lost faith that Call The Bee was able to fix our problem we called another local company. They came out same day, cleared the line and charged approximately the same price. Feeling like we shouldn't have had to have another technician out so soon and incur another charge, we reached out to Call The Bee and spoke with them. Yes, we should have given them a chance to fix the problem instead of calling another company but as I stated, we'd lost faith in them. But, we , I, was wrong. They (Call The Bee) were more than responsive to our problem. Took the time to hear us and wanted the invoice from the second company we called. Lo and behold one week later a check for the ENTIRE amount of our second plumber (slightly over $1,000) was sent to us. Call the Bee truly did all they could to rectify the situation and leave us as satisfied customers. read more

Predatory company, Id suggest you not let them in your house. They lied about my furnace and copper pipes needing replacing. They sent a salesman not an hvac guy to check on my furnace. I thought I was paying to get service to repair it for using too much oil in the summer. They quoted 19k for a new furnace, when a second opinion said mine was working perfectly fine and he'd take it apart and install it in his own home. I just needed a mixing valve for 700. This company will financially shaft you if they can. No trust for people who do business based on lies to unsuspecting clients. How they have 4.8 stars on google is a wonder, they must have paid for because their conduct is not fair or honest. read more

My heat pump was blowing warm air on cool mode and cool air on heat mode. After having checked everything that was suspicious and not being able to identify what was causing the problem and exhausted, I called Call The Bee. It was O/B reversing valve setting on the thermostat that was causing the problem. My stupid housemate changed the setting without knowing what it does. O/B reversing valve is something I couldn't think of as a possible cause. Nobody mentioned it in my search results and questions and it is not something intuitive. Without related knowledge, it looks like a setting that tells a heat pump to run in inverse. A technician named Jonathan came. He spent like 5 minutes at the thermostat and about an hour testing parts and went back to the thermostat, managed to run AC in cool mode, went to his car and stayed there, doing nothing work-related, for a little more than 30 minutes while his refrigerant pressure measuring device was running on my heat pump, then told me there was misconfiguration in my thermostat. He said my thermostat configuration was wrong and asked me total of $380 (which he said was 15% discounted price). Normally, I try to solve problems myself, but I was exhausted and didn't want to bother about the heat pump anymore, I agreed on $330. While he was diagnosing the cause and fixing the problem (rummaging, in fact), I saw many illogical behavior of him. 1. O/B reversing valve setting is the easiest thing and the first thing a technician should check when a heat pump runs in inverse. Jonathan did spend about 5 minutes at the thermostat right after he came in. At this point he must have known it was the wrong setting that was causing the problem. But instead of changing the setting and running the heat pump, he went on to test other parts. 2. He cut the insulation tape around the seams of my blower motor cabinet and tested blower motor. Why did he do that? Blower motor has nothing to do with heat pump running in inverse. 3. He checked inside the cabinet where my capacitor, contactor, etc. are installed. Does it have anything to do with a heat pump running in inverse? 4. He took out condenser fan and looked inside where my compressor was. What does it have to do with a heat pump running in inverse? 5. After he tested some parts, he asked me a few questions regarding my thermostat including if someone configured my thermostat recently. Is this simplest thing the last thing that comes to his mind? And he did not pay attention to my answer at all as if the answers do not matter at all and he already knew what was causing the problem. 6. After payment, when I asked him what was wrongly figured on my thermostat, he told me it was the installation setting and I had better not know the detail as, if I know, and thus somehow change the setting, the problem will occur again and I wouldn't know how to change the setting back and would have to call a technician again. Can you believe what he said? It's obvious he didn't want the customer finds out he charged a few hundred dollars for one small change in the thermostat setting. He probably guessed it right what was causing the problem when he heard the problem before he even departed to my place and confirmed that his guess was right at the beginning when he took a few minutes at the thermostat. What he did in my condo was all acting. Why did he do all the acting? 1. He thought asking a few hundred dollars just for changing a setting that takes 20 seconds was not something to be accepted by the customer. If a customer gets to know they can solve the problem that easy at their thermostat, they would try to solve the problem themselves. 2. He tried to make the customer think the cause of the problem is more complicated than it really is. That way the chance of a customer agreeing to his offer goes up. 3. He wanted to make the customer think he worked. This way, the money he will ask for fixing the problem would sound more reasonable. 4. If customer ever finds out the truth, he can claim he did necessary, or related work so the money he asked and received is kind of justified. 5. He tested parts to see if they need to be replaced so he can make money. 6. He had time to kill before next appointment. 7. etc. There are more. Why did he check refrigerant pressure twice? When not even once is needed? I don't want refrigerant leakage from my heat pump. Who knows if he drained out refrigerant when I was not watching? There is something I'm unsure of. He did something many times that looked like cutting or grabbing with a tool to the wires of my blower motor. I wonder what that was for. He cut my insulation tape, caused refrigerant loss, made me waste time and energy, made my floor dirty with outdoor shoes and changed one small setting and took $330. I don't like these conmen touch my equipment unless it's necessary. I hope everyone who deceives people gets cancer. read more

Alex C came to my house said I needed a whole new system. Estimate was $23,000. He said my system was completely dead. Had someone else come for a second opinion, turns out I just needed a new compressor fan motor which cost me $475 and now my AC is running beautifully! He was very pushy!! read more

I had a hot water heater small/ slow leak. I received one of 4 estimates for replacement. Call the Bee was by far the most expensive. Almost 4k for a 40g. I believe that this company practices up charging for people they view as needing to make a quick decision because of a leaking situation. They also upsell their " credit card " financing deal. I just encourage people to practice due diligence when dealing with this company. read more

Fortunately I did not hire this company nor will I ever. While crossing in a designated cross walk on Washington st Middletown at Melilli on 7/17 the service van below showed zero intention on stoping resulting in me having to run to avoid being hit. The driver then yelled slurs from the window and sped off. After calling and speaking with the companies receptionist I was told "management is in a meeting they will call you back." I've yet to hear from them. This is disgusting behavior from such a popular company. read more

I called Call the Bee and asked how much it would cost for a service call to do regular maintenance on my Generac. On the phone I was told the price was $125 and the technician could come the next day. When the technician arrived, he told me the cost of servicing a Generac is over $400 {before he even looked at it} and the $125 was only for a service call to the home to see the issue. Altogether it cost just over $500. Later I emailed the company about the discrepancy in price, as I had asked for the price for regular maintenance on my Generac . The customer service person responded, assuring me that he and the company were correct. He later emailed me again, stating that he reviewed it again and he confirmed that he was right. I found out later that the cost of servicing a Generac generally runs between $100 - $400. I will not use this company again. read more

I'm not sure what went on . I called TMS in plainville based on their reviewed and being a local company . The Bee came out instead . I was quoted over 4k more than what On Time in Bristol completed for me . In addition , the plumber from The Bee suggested a credit card with no interest . read more

They take advantage and tried to rip off the elderly. Both of my family members were given exorbitant quotes for service and replacement units. We contacted other companies and the costs were 1/3 of what this company wanted to charge them!! I will be reporting them to the BBB and to the attorney generals office for taking advantage of the elderly. This company should be ashamed of themselves!! read more

I hired Call The Bee for a $149 furnace tune-up. The Call The Bee tech did not perform the service and instead tried to pressure me into buying a nearly $20,000 replacement, claiming my system could "burst." He showed me a video of my oil pump screeching loudly and shaking to make it seem unstable. He also told me that my PSI was dangerously high. While I can't say with certainty, we believe the system may have been overfilled, raising the pressure. The second technician (from family owned company) lowered the pressure in minutes, and everything was working perfectly. When I told the Call The Bee tech I wanted a second opinion, he doubled down and kept pushing. After he left, he immediately texted me from my driveway with a long message saying, "If I needed surgery, would I go to someone cheaper?" He also stated that if I decide to buy a 20k furnace to call him directly on his cell and not the company directly. That makes me wonder if they get commission for every sale. Why would I call a technician directly? Why not the service manager? Or the office? Red flag. When a second licensed technician came out, he said the pump was screeching because the oil line had been turned off. Based on what we observed, it appears very likely that the Call The Bee tech may have shut it off--whether intentionally or through serious incompetence--then ran it and recorded the noise to scare me into a sale. He also failed to turn the oil back on, which could have ruined the furnace if I had used it that night. The second company repaired everything for $286, and the furnace now works perfectly. Every single thing the Call The Bee tech said was "broken" was untrue according to the second company. I've contacted the Connecticut Attorney General and the CT Department of Consumer Protection to investigate this situation and encourage anyone who has experienced similar pressure tactics to report it as well. I will add that my furnace is quite old, but it's working perfectly, and frankly, almost 20k for a new furnace is ridiculous. I received two quotes from reputable companies for $8-9k. Don't hesitate to contact the agencies below so this predatory behavior stops. The Call the Bee tech did take 81 pictures and videos which I would I like copies of. The second family owned company didn't feel the need for the theatrics just provided honest service. Also be aware that call the bee is owned by Apex a private equity firm read more

Call The Bee - Aggressive sales tactics - Heating & Air Conditioning/HVAC Near Me - Farmington, Connecticut

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I called call the bee upon moving into a new home. We had tried to turn the ac with no luck so we paid to have a tech come out to help us turn on and maintenance the system which we paid for a full maintenance plan upfront as the cost was just a small difference from the one time fee, assuming they could service our system. Upon evaluation, the tech suggested a full replacement, which we understood and heard him out and appreciated all the information provided it all sounded great however, the quote was significantly higher than others in the area after looking it over further so we decided not to move forward. The tech was very nice at our house however, upon leaving with no commitment from us became very overwhelming with a text that night, the following morning insisting we keep them in the loop, and a very lengthy text upon letting them know we weren't moving forward. Having work done in your home is already overwhelming but having to manage people's personalities and passive aggression that you'd like to hire to do the job or at least a future job if not this one is a whole other ballpark that homeowners probably don't need to deal with. I understand its sales, but you have to imagine clients are going to shop around and potentially not choose you for the job and try to remember you catch more bees with honey. People work hard for their money and not all want to go for the most expensive quote especially when it was the only quote they've received for a problem they just discovered and we just moved in and were not expecting a $21k out of pocket outcome in that moment. Emailed for a refund on the annually plan we paid for and have not heard back. read more

Darnell was absolutely amazing! He came to my home and helped me with both my plumbing and HVAC issues. He was professional, knowledgeable, and took the time to clearly explain everything to me. I really appreciated the valuable information he shared about maintaining my systems and preventing future problems. His customer service was outstanding -- friendly, respectful, and very patient. It's hard to find technicians who truly care about their customers, but Darnell definitely does. I highly recommend him to anyone needing plumbing or HVAC services! read more

Call The Bee merged or took over AJP Electric this week, my notification was one day before scheduled work. I had signed estimates and assumed that the estimates would be honored but that was not the case. The technicians did quality work in spite of the fact that they had little knowledge of the job they had been sent to do. Poor management in lousy communication to customers of the change in ownership, not informing the technicians of the jobs they were to do, and not honoring the estimates from AJP Electric. My location in Yelp profile is wrong trying to update it. read more

Great company, quick response which is great. I am elderly, and have asthma also fibromyalgia. I do not tolerate the heat well, and the temperature was in the 90's. Two guys removed my furnace and central air conditioning unit, and replaced them all in approximately 6 hours. I highly recommend them. read more

The actual furnace installation was done very well -- the technicians who performed the work did a great job and I'm satisfied with the quality of the install itself. However, from start to finish, the Call The Bee and communication were very disappointing. There was a consistent lack of follow-through, poor communication after the install, and unfortunately I was given inaccurate information multiple times. I chose this company because of its high ratings, but my personal experience with Call The Bee did not match what I expected. Quality work on the install -- but communication, honesty, and accountability seriously need improvement. I call and explained the situation but nothing change from the call dispatcher to upper management. It didn't seem like no one cared, so you guys had all the information but nothing changed. read more

Avoid at all costs. Plumber screwed up a very simple faucet replacement in the shower and now we have water leaking through the ceiling below the tub, forcing us to shut off our water until they come back and causing damage to our home. read more

Imagine wanting to have a trust worthy best friend help you solve problems and will go above and beyond to ensure your family is secure without watch is very move in your home... Yeah that's James, he solve the call with minutes and provide additional preventative maintenance with nickel and dimming us. Would recommend him coming to your home 3am if your single mom with kids HELL YES! He will always do the right thing when no one is looking. read more

I called the bee plumbing heating cooling last week scheduled an appointment for Monday the 1st guy came gave me a quote for 1894.00 to replace 3 sections 2 four feet sections and middle section 61/2 ft but he said he was to busy and 2 guys from the bee would come within the hour they just swapped out 2 4ft section it took 45-50 minutes I told them I want the 6 and a half ft section they did not do removed from my bill they said I had to call the company the company made me send them pictures had a guy call tell me they sent me email with itemized bill it was a lie they sent me 2 emails with nothing in them I told them I demand a refund the guy said im not giving you anything back when I looked up the true cost for a 45-50 minutes job 2 ..4 ft straight pipe swap out in ct is about 600 dollars they lied to me 2...4ft straight pipe swap out isn't one thousand eight hundred and ninety four dollars its around 600 dollars it only took 45-50 minutes a quick easy little job I've been robbed by the bee plumbing heating cooling company and I don't want you to also be robbed by these con artists shysters read more

I have only begun my journey with Call The Bee, but everything is very professional. The whole staff is so friendly and they get back to you immediatel if you have a question. I had an extremely proficient young man (Michael, jr.) come and give me a free estimate for all the questions I had regarding my plumbing issues. And I had already checked out some and they were very in sync not astronomical. I would highly recommend this firm and I haven't even gotten the work done yet but I will get back to you. read more

This company lacks any integrity. They come out and try to scare you and con people. The pricing is ridiculous. This is the worst company I have ever dealt with and will never again. TMS works with them which I did not know. TMS had come out and said they could not fix it. they came and installed a new furnace even though I contracted with The Bee. I was lied to. Horrible company. read more

Plumbers in your house can be a nightmare. If you don't much about plumbing, you can open the door to some unnecessary, expensive, and shoddy work. Call the Bee isn't that way. Frankie (HVAC), Mike M., and his apprentice Jaden did what they were supposed to do. They worked quickly, but didn't rush. And the work is quality. Yes, getting plumbing work done can cost you a fee bucks. But these guys do it right. read more

Recommended by a friend and SO glad I made the call! Let's face it, plumbing is costly, so if you have to pay, you want it to be worth the price and done right the first time. We had intermittent backup in the plumbing in our 64 year old house. The Bee came and checked things out later in the same day. Using a camera, the plumbers found (and showed me the video) of a partially caved in Clay pipe that was the main out of our house. Two days later, fixed! Turns out when the house was switched from septic to city, the plumber, (mid 1990s) used the WRONG clamp! And the inspector? Where was he/she to point that out? Who knows! But the homeowner pays the price. They viewed the rest of the pipe to the main sewer and all is well!! Timely, knowledgeable, respectful of our property, friendly, answered all my questions, put the lawn back in good shape, sent pictures to the city of the old shoddy job and their repair. I know who to call if/when I need any work done!!! Thank you, Call The Bee. read more

Do not call !!Read carefully all 1 star reviews first..30 in the last 6 months..WOW Faucet(that I supplied) $545.50 and 2 1/4 turn shutoff valves $429.89= $1047 OVERPRICED...Predatory took advantage of elderly handicapped homeowner..used intimidation and fear tactic to procure valve job..also Robert A botched the faucet install ..needed to have 2nd tech come out to fix it..Steven J was pleasant and quick..there are still good guys out ther read more

Expensive and careless. The company charged over $1,000 to disconnect two sinks. They had us over a barrel because the kitchen counters were being replaced the next day and the counter people required the sinks to be removed by plumbers. The work took about an hour, some of which was devoted to creating the invoice. They left the drain pipes open, allowing toxic sewer gas to accumulate in the kitchen. The next plumber - much more reasonable - was shocked by that carelessness. I called twice requesting to speak to a manager, or the owner, but never got a call back except from the technician, who had no ability to address my issues. read more

On time. Great techs. Friendly. Great communication. Quality installation. It was nice to work with such a professional team.

Service - great customer service and support. Get on that member plan if you want to use them yearly. Responsive techs and office is friendly and helpful. Pricing - very high. Recently had a boiler checked for yearly maintenance, got sold on over $4k worth of repairs. Had another small hvac company come and check it out, less than $500 repair recommended. Replaced AC units (2) with them last year, still paying that off (over $22k). Bottom line: good service but you will pay a lot of money. So get a second opinion if you can for any major fixes. read more

I had The Bee come out to look at removing my furnace and installing ductless units instead. They gave us ample options and went over each one in detail to help us make the best investment for our home. They were able to get it installed very soon after we accepted the estimate. We found them to be very fair in pricing given all the guarantees and the service they provide. read more

Responded quickly to my call. Tech was very polite and friendly and gave me 3 options & prices for each to fix my problems. Scheduled the work for a week later. Showed up on the scheduled day on time. Was notified and reminded of the appointment also the time he would arrive. Completed the work and cleaned up afterwards. Highly recommend this company read more

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This company installed tandem water heaters for us during a new build. They were neat and clean and professional. The building department was tough and required a number of tweaks to the install. Our point people in management had zero fire under them to finish the job honorably; getting these guys to come back, do the work and carry the job through inspection has proven to be a nightmare. It really is a shame as the workers themselves are wonderful, but management is really terrible. Emails and texts unanswered and getting the runaround, and my new build cannot get a certificate of occupancy without these guys getting this permit closed. Do NOT recommend. read more

Requested service for leaking furnace, The Bee contacted me back right away and were very clear about all details. Their diagnostic rate was lower than 2 others I bid to. Ryan and Kyle were prompt, communicative, professional knowledgeable and clear. The 2 step process was explained very clearly to me and I was asked by both gentlemen if I had any additional questions. Completed in days including having to order a part. They're my go to now, they know their business!!! read more

Great response- they show up when they say they will and text you updates on their status. Great service- they fix what's broken and no hard sell on replacing items. read more

If you want high pressure sales, scare tactics, and over priced quotes then this is your place!!!! Had a leaking boiler. Very small water leak but it's time. Call multiple places for quotes. Then The Bee comes out. They tell me how dangerous the unit is and they can't leave the system lie that and it's sooooo un safe to run. Wanted to shut it down. Even worse they offer a next day install and they can do it for "only" half the price of every other place I had come over.... Seriously. Don't call this place. They try and scare you into over paying for a job. read more

Service was very good as far as the follow up. I had no problem with the technician starting up the new furnace. He also showed me how to work the thermostat. The quality of the work was very professional and I would highly recommend them. read more

Compared with 2 other firms. One did not show. The other one came in at the same price but did not return my follow up inquiries. It was installed quickly and with out any challenges. The units are quiet and powerful. read more

A good price and I was left feeling that my home was actually safe, Kyle was fast and he did everything I needed, I have no issues about my furnace for the winter now. read more

Normally I am not motivated to write a review because I believe it's a waste of time, but I sincerely hope people read this before doing business with this company. I will begin by stating, I do not blame the workers/technicians. They did good work and overall it was a decent experience working with them. Even their sales representatives were pleasant and not pushy. The workers for this company are definitely what keeps this business afloat because I would contact them directly for help if it was possible. Management is extremely incompetent. All I requested from them was to update an invoice to accurately reflect the work they did and ended up having to berate the individual to do the simplest task after waiting six months! Their ineptitude was astounding, they tried to say they couldn't write down the specific unit that THEY INSTALLED because of liability which was the most asinine response I have ever heard. I had to define what a receipt/invoice was to these people for them to understand that it is THEIR job to provide an accurate account for the services paid. They finally recognized their error and resolved the issue after much push back. Terrible customer service from their management and shady business tactics if you struggle to complete the most rudimentary of business documents accurately--a receipt/invoice. Save yourself the headache and STAY AWAY FROM THIS BUSINESS. read more

Eric arrived on time and replaced the defective part quickly and efficiently. Great experience working with techs at Call the Bee

I just had "Gary" come out and service my sump pump. It was my first time using this company. I would highly recommend this them. Not only was Gary extremely personable but he did a fantastic job. He was extremely professional, answered all my questions thoroughly and quickly got the job done! I would highly recommend this company and especially Gary! read more

Extremely Disappointed I have Called the Bee in the past and was pleased with the service and value. I scheduled an appointment to clear a clogged shower drain and slow draining bathroom sink. The original service was delayed for 2 days for perfectly reasonable reasons. The technician showed up on time for what should have been a routine call, maybe 1.5 to 2 hours being very generous. The quote totaled over $600 for clearing 2 drains manually. The jet clean was over $900 with tax. I could have sent him home and be out the initial $90 booking fee. Given our situation, I agreed to the manual cleaning. My choice. Just letting everyone here know what there pricing model currently looks like for a relatively routine service call/appointment. The technician was pleasant and professional. Unfortunately, his employer did not equip him with the necessary tools to carry out this job in a timely and efficient manner. The manual snake did not clear the shower drain completely. He the went to the truck to use a scope which was not charged, and only had the usb cable. I had to supply the wall plug. After 45 minutes of his standing outside with a colleague he returned with a power snake, abandoning the scope completely. Initially he could not get it to work and had to consult his colleague on the proper operation of the device. Finally the drain was cleared. Turning his attention the bathroom sink, he announced that he did not have the proper tool and would need to return tomorrow. I explained that we were already delayed and he graciously apologized and went back to the shop for the proper sized tool. Finally, after 5 hours, the job was complete, resulting in missed and rescheduled appointments. The technician was unable to process my credit card payment twice. The second time he called me 30 minutes after the job to come out and process again. The second attempt showed the transaction was approved. I received a call this morning indicating that the second attempt failed and I need to pay yet again. I expressed my displeasure with the service and he indicated he would leave a message for someone to call me. I am awaiting that call. I fault the technician only in that his employer, Call the Bee, did not give him the proper tools and guidance to carry out his job. Be wary of Call the Bee's ability to properly staff and equip technicians. This is not the service and value that I have known and was expecting based on my experience. I will not be Calling the Bee again. " read more

Ben was extremely knowledgeable and did a thorough job. He explained each thing in much detail and answered all questions nicely. Very polite and thorough with his job. read more