Will came out the same day I called with a problem with my hot water heater. It needed to be replaced. They gave me several options on how to go about fixing it. They offered to come out the very next day to replace it, however I wasn't going to be available so he made the appointment for this Friday and gave me the first appointment of the day. Will and Brandon showed up on time and began the work. They were both very professional and friendly. They got right to work. Covered their shoes with paper shoe coverings as to not get my floor dirty. They replaced the hot water heater and my kitchen faucet in a very decent amount of time. I have 2 cats and they were both very careful going in and out of the house. I would hire this company again. In fact this is the 2nd time I have used them. Highly highly recommend this company. Melissa who answers the phone is super friendly too. When I called I was expecting to have to wait a couple of days before anyone came out but she was able to get me in the very same day that I called. Very impressed with the company read more

I had a line run to my refrigerator, Brandon was so nice and very professional. There was a little flaw with the job, just a human slight error. Melissa, the company owner was so professional and kind to me. I was so grateful for all the staff and all the attention to fix the error. I would recommend this professional company to anyone in need of plumbing needs! Thank you Dayna C read more

Plumber was great. Owner was rude and then did not respond back in regards to a question.

We've used this company before and again, they are excellent with their work from the service technicians to the professional staff at the office. Most recently they did a repair of a pipe leak, Will (the technician) was very knowledgeable and fixed the problem quickly. To be honest, I was very surprised to see the low ratings reviews about the company. For us, with the four times we used them, we were very satisfied each time with the work they did and we would use them again in the future. read more

Absolutely unorganized, poorly managed company. We didn't even get a plumber to the unit, despite an appointment and offer to pay diagnostic fees during scheduling. The plan was to leave the door unlocked, as this was a vacant apartment. They never showed up. 1- Melissa took down the wrong phone #. 2- she refused to take payment prior to appt. 3- She canceled the plumber when he was 10 minutes away, per the vm she left, because she couldn't get in touch with anyone to receive payment. 4- when I called to reschedule, she texted back that they have nothing for 2 wks and wished me well finding another plumber. I am a realtor and this was scheduled for a handicapped client/owner who couldn't physically make it to the appointment. read more

I called Instaplumbling because I was in need of a plumber and I decided to go with them because of all the great reviews I seen. I called them and from the first time I talked to them the customer service was awesome! I had a problem with my upstairs bathroom and my spout in my shower was constantly dripping. They had Brandon come out and he give me several options. I decided to go with them and I told him when I went to Home Depot to get a new nickel finish shower kit and to see if they still carried my shower tile that I had remodeled five years ago. When Brandon came today I told him that they did not carry the tile anymore. He started working with my leak and at the end he told me it was very stressful knowing that I didn't have any more tile. He did an outstanding job and his work was very professional and he was very polite too. If you are in need of a professional plumber do not hesitate to call them and I will recommend them to my family and friends. Thank you again Brandon! Rosa Edwards read more

Had a leaking copper drainage pipe coming from my bathtub that was leaking through my drop ceiling. I wasn't home when it started by my wife made sure to let me know of it. When I got home it had made quite a mess and crumbled the drop ceiling from wetness. I was able to get waterproof tape and wrap it to make through for a couple days but I wasn't interested in leaving it like that forever so by recommendation I called up InstaPlumbing in Wolcott. They came out the following day and gave us an estimate. One to fix it and the second an optional add-on for future repairs and an inspection of the rest of our system. My wife encouraged the latter for the extra 1 $100 bucks (not crazy about add-one but nobody pulled my leg). They fixed just what I needed fixed. They didn't try to tell me my whole piping system was broken. Honest repair. Prices were what I imagine are "on par" with other repair places. I just finally got the drop ceiling back up. Life is good. read more

We used this company and were not treated well by the owner. She badgered us on the day of the work for payment before the plumber was even done with the job. She was rude and unprofessional. I would not use them again. read more

Used this company several times under emergency situations. From the office staff to the technicians they are very professional and responsive. The techs come when they are scheduled and are skilled and knowledgeable. They explain their pricing in advance so there are no surprises. I would highly recommend them. read more

Very Happy with their service and honesty. The gentleman diagnosed my problem with my water heater and did not take advantage of me with a insane service fee. I'm definitely using them for all my future plumbing needs. read more

One Sunday in May my wife asked me to go into the basement and check the laundry. When I got into the laundry room I saw water all over the floor and coming out of my drain. I immediately shut everything off and broke out the shop vac while I tried to figure out what to do since this was a Sunday and the next day was Memorial Day. I called a friend of mine who is a plumber and he was away on vacation so I went to the internet to try and find someone semi-local who had some good reviews; that's where I found InstaPlumbing. I called the number on the website and was surprised to get an answer on the second ring at 8:30pm on a Sunday night. I spoke with Brian who was very friendly and helpful and told me that he could definitely get out to me on Memorial Day and let me know that it would be $20 extra to come out on the holiday and I was fine with that. The next day, Brian arrived on time and ready to work. He was very friendly and personable with my family before he went down stairs to assess the issue. He then came up and gave me a quote for the work (blockage in the main drain) that was lower than what some friends said it would be and I gave him the green light. After a while he came and told me that the issue was a little bigger and that he had to replace a section of pipe. We went over the additional fee and he proceeded and finished the work. Brian let me know throughout the whole process what he was doing and any of additional prices; there were no surprises and his work has held up perfectly so far. Brian was professional, customer-centric and up-front with any and all information. He left me with a quote on further work that I need and he did not pressure me to get that work done right away; he leaves you feeling like he's there to help rather than sell you what you don't really need. I recommend That you call Brian for any of your plumbing needs; you will not be disappointed. read more

I have used InstaPlumbing twice now and both times I was extremely satisfied. Both Brian and Kyle did excellent work at a fair price. They cleaned up when they finished and despite the fact that one of the repairs took more time than they thought, the price they quoted was what I paid. Good family owned business. read more

I have been using Insta Plumbing for quite a while for a few houses Brian is a master at what he does and a lot of attention to detail and a very nice, kind, personable person to deal with. I will always hire him for any project at these houses or any future projects He winterizes the houses to your schedule. You can really count on him to get the job done in a timely manner . He never leaves a mess always spotlessly cleans up. He is very flexible and bends his schedule to your needs. He has reasonable pricing I had heard horror stories of plumber job prices. Brian is different--he is not out to rip anyone off and is a totally honest, person. A really great, hardworking guy! I am thrilled to have found this wonderful company. he has done extensive plumbing work and fixture replacement on a really beat up foreclosure that had been sitting vacant for years. new plumbing new faucets. sinks. water heater --the works . Everything has worked perfectly I recommend him highly. His wife is is his assistant and is really nice and very efficient. veronica cassell-vaz read more

InstaPlumbing is amazing!!!! Top 7 reasons you should work with them: (1) Honest - they fix what is broken, won't take you for a ride. (2) Intelligent - they know plumbing inside and out (3) Well Spoken - Whether you are working with the owner, office staff or plumbers, they talk to you as people. They don't talk down to you (4) Clean - When they are done with a job, you won't even believe they were ever in the house (5) Professional - They explain what they are doing, how the job will be handled and follow up (6) Sensitive to Client Needs (7) Competitively Priced. I would 100000000% recommend InstaPlumbing to anyone that is having plumbing problems or needs plumbing on a new house / remodel. read more