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    an air conditioner outside of a house
    John S.

    HLY RECOMMENDED SEE BELOW!! My central air unit died when we turned it on this year. We were hoping we could squeak another year out of it but apparently it decided to take the gold watch and fade into retirement. Everyone knows that dreaded "click... then nothing" moment and we were living it first hand. Knowing that it would be pretty hot the next week we decided to have it replaced. Apparently everyone else in the state of CT had the same idea! We called multiple companies and they were all at least a week out for an estimate (never mind the actual replacement which some said was as far out as 6 weeks). In a last ditch effort of skeptical desperation we sent Ron a message at 11pm that night as PlumbTec was the last contractor on my list. About 30 min later (wasn't expecting anything till the morning as it was Saturday evening) as I was heading to bed my watch dinged with a new message from Ron. We chatted for a bit and agreed that he would come out first thing Monday morning to take a look. Monday morning rolls around, Ron shows up on time and he does his thing with the initial inspection. That same day he comes back with an overall assessment of the system and multiple replacement options that take in price and quality considerations. Very well laid out, honest and to the point. He explained the differences in efficiencies and cost while at the same time was able to show the value behind a slightly more expensive system (IMO most people will simply say "X is more expensive but it does this" whereas Ron actually explained it down to the maintenance level). Needless to say we went with Ron because of his honesty, timeliness and cost. He ordered the parts the next day and we were off to the races that Friday. Here's where the "life happens" part comes into play. Everything is done. Ron has tested the system successfully, everyone's happy. Fast forward 5 hours and I notice that the temp is not cooling past a certain point. I text Ron that Friday evening and let him know what's up. HE LITERALLY CAME BACK OUT THAT NIGHT @ 8P TO TROUBLESHOOT! He stayed for a few hours to figure out the issue, realized that he couldn't get the part needed until Monday and let us know he'd be back first thing Monday morning to resolve it (which he did). Knowing that the upcoming week was predicted to be very hot he expedited everything. The communication throughout the entire process was spectacular. Nothings worse then not hearing from your contractor for long spans of time or learning about an issue too late. Ron went above and beyond multiple times to right a situation that no one had control over. Was PlumbTec the lowest quote I got? No, but they certainly weren't the highest either. I'm of the mindset that you get what you pay for and I feel that the value provided here greatly outweighs the cost of the service. The peace of mind is worth it's weight in gold! It's like when you find a good trustworthy car mechanic... once you do you keep that relationship alive and healthy at all costs LOL! I can honestly say that I feel like I have a trusted HVAC partner that I can call whenever I'm having an issue OR if I just need an opinion on something HVAC related. I'm always going to get an prompt, honest answer. The man takes pride in his work and it shows. Attention to detail is there as well. Those are hard character traits to find these days IMO.

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    4 months ago

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    10 days ago

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    Ron N.

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    Ask the Community - PlumbTech

    Plumbums

    Plumbums

    4.6
    (32 reviews)

    Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

    Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

    Dan's Discount Rooter

    Dan's Discount Rooter

    4.7
    (15 reviews)

    Never felt so mistreated or talked down to ever. We called him for follow-up as he had come out…read morebefore. He spent a lot of time working the issue, and when it came back a few weeks later, he blamed us for still having a clogged kitchen sink! Sure when we called for a follow-up, it was during a holiday week and sure he was out of town. And yes, he said, he had lots of experience. So, we called one of the larger companies who correctly diagnosed the issue, the same day, and haven't had a problem now in 1 1/2 years! I've dealt with many different people and professionals in my lifetime. Those who are really good never blame others or sit back on their "years of experience", rather they go, "hmmm. you've got me stumped. never seen that before. let me see what I'm missing." What he could have used was a good dose of humility rather than arrogance.

    I called Dan on a Monday afternoon regarding a clogged shower drain at my mom's house. Since it was…read morenot an emergency, an appointment was made for Wednesday morning. Dan was there precisely on-time. He was very courteous and immediately got to work on the clog. Dan was very personable, friendly AND professional. I could tell he appreciated my business. I highly recommend Dan's Discount Rooters should you have this problem or one similar. It was a wonderful experience. Dan left the area immaculate and he even cleaned the shower before he left... and his service charge was very fair. Thank you, Dan!

    PlumbTech - plumbing - Updated June 2026

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