it took place in the city of Waterbury - pipes erupted , water leak - the workers from Master…read moreRooter were called, Great thing to say they showed up right away and solved the problem immediately. guys where very friendly and very detailed about the situation . will recommend to family friends . job well done!

We used Master Rooter in February 2025 for a sewer back-up. They came quickly and the job was done…read morewithin an hour. Unfortunately. the problem happened again in March so we called again. This time they sent a man named Cord. He redid the job and suggested we occasionally call and have a "Blow Bag" done, to eliminate the frequency of the problem. We were very satisfied with the work, the professionalism and knowledge of this employee and the company he represented.

Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

It's hard to describe what a wonderful experience I had with American Rooter. The service is…read moreAmazing! The Technician arrived early and was incredibly knowledgable and patient. Listening to all my dumb questions and providing answers even I could understand. Needless to say my problems were Snaked away before I knew it. If you need any Rooting done in CT stay the hell away from those "R-word Rooter" people. It's American Rooter all the way. Big thank you to Carlos & Britney I can't tell you what a pleasure it was to have such competent people taking care of my family during such a horrible sewery time.

Excellent service, very responsive and friendly. They did a great job and I highly recommend.read more

Had a nice leak and was panicking. Called Joe around 9pm and at 914pm he responded. I was super…read moreimpressed with the speed and the service. A tech came out in the morning and fixed everything while not upselling anything else. They will be my go to if and when I need any other work done.

Returned my calls and texts quickly. Extremely knowledgeable and helpful. Best experience I have…read moreever had with a plumber.

Very good experience. I needed a heat pump water heater installed and Plumbtech responded extremely…read morequickly with the supply house / commercial unit I wanted (avoid the big box rheem units and get the pro-line supply house prestige units, they're higher quality), price was about what I expected and the actual installation was quality work which, at the end of the day, is really all that matters. All my water and dhw is copper and they ran the whole install in copper and Propress fittings. In a world filled with PEX I appreciate matching materials (and not interrupting my ground path). Ron was also great with some quick follow up questions and checked in proactively a while down the line. No hesitation in recommending for whatever project you might have.

We recently contacted Ron from Plumbtech, LLC, regarding replacing our old central AC system. He…read moredid an outstanding job of providing & explaining price point options to replace our system. His communication and follow up was excellent throughout the entire process. Along with Ron, his technicians Jeremy and Ethan were very thorough and professional in completing the installation on time as promised. Would highly recommend Plumbtech.

Never felt so mistreated or talked down to ever. We called him for follow-up as he had come out…read morebefore. He spent a lot of time working the issue, and when it came back a few weeks later, he blamed us for still having a clogged kitchen sink! Sure when we called for a follow-up, it was during a holiday week and sure he was out of town. And yes, he said, he had lots of experience. So, we called one of the larger companies who correctly diagnosed the issue, the same day, and haven't had a problem now in 1 1/2 years! I've dealt with many different people and professionals in my lifetime. Those who are really good never blame others or sit back on their "years of experience", rather they go, "hmmm. you've got me stumped. never seen that before. let me see what I'm missing." What he could have used was a good dose of humility rather than arrogance.

I called Dan on a Monday afternoon regarding a clogged shower drain at my mom's house. Since it was…read morenot an emergency, an appointment was made for Wednesday morning. Dan was there precisely on-time. He was very courteous and immediately got to work on the clog. Dan was very personable, friendly AND professional. I could tell he appreciated my business. I highly recommend Dan's Discount Rooters should you have this problem or one similar. It was a wonderful experience. Dan left the area immaculate and he even cleaned the shower before he left... and his service charge was very fair. Thank you, Dan!