PROMPT, PROFESSIONAL, AND EXCELLENT SERVICE!…read more
PROBLEM SERVICED: old hard-wire garbage disposal, leaking under the sink, clogging up, and caused kitchen sink to drain slowly
TLDR: John went ABOVE AND BEYOND, same-day service. He didn't complain- (nor did he charge extra) for the distance (1-hour drive!). He was professional, courteous, and finished the job in 45 minutes. Most of all, I appreciated that he replied within 5 minutes of my request! Conveniently, he also accepts Venmo.
PROMPTNESS: John texted me within 5 minutes after I submitted my request to his business page on Yelp. Fortunately, he had an opening in his schedule, and arrived 2.5 hours after we agreed to the time and rate.
PROFESSIONALISM: He arrived on time, and quietly tended to the job. He was courteous and respectful throughout the process. Moreover, I appreciate the fact that it was a flat-rate (inclusive of whatever parts might be needed to connect the new unit), AND, as I later learned, irrespective of his commute time!
EXCELLENT SERVICE: He drove ONE-HOUR to get to my house. I didn't realize where his business location was located until after the service was complete. Earlier when we texted and I asked if he serviced my zipcode, he said yes without hesitation. He didn't charge me extra for driving far. Also, it was a difficult task since it's an older home and a hard-wire garbage disposal unit, but he completed the job within 45 minutes.
OUT PERFORMS COMPETITORS: I also want to point out that, prior to finding J Dias Plumbing's Yelp page, I had contacted (either via website "Contact Us" portal, phone call, or text) several other providers in my local area (some of them are located literally fifteen minutes away). Most of them didn't get back to me (which shouldn't have been complicated since the info I shared was thorough yet concise, and included photos of the problem). Some called my number, but, because I was working I couldn't answer the phone, and thus tried to follow up via the Yelp messaging portal. Instead of trying to guess a quote and a consultation-only date to see the unit, John didn't play any back-and-forth games and was straightforward with his rate and when he could fix it.
FIRST-EVER REVIEW: Lastly, it is worth mentioning that I am a private person and have never reviewed any product or service, ever. But thanks to John's excellent service, I believe that credit is very much due.
HIGHLY RECOMMEND J DIAS PLUMBING!