Product Quality - 5
Craftsmanship - 3
Experience/Knowledge - 5
Customer Service - 5+
Price - $$$
Summary:
The price, while on the higher end of our range, was at a reasonable premium of a Home Depot and Lowe's quotes that we received and way cheaper than other custom cabinets that we looked into. The quality of the product seems top quality with Italian built hinges and drawer closures, better than the cheaper Made in China hinges, which break within a year (from experience). The product was also approved for commercial purposes from our Architecture friend. Joanna was very helpful and knowledgeable in helping us layout our kitchen cabinets and select our design. She helped us catch small details that we would not have caught on our own or if we went with the big box retailers.
Their Customer Service was excellent throughout the process. Joanna even helped us do a site visit to and discussed with our contractors to ensure the cabinets fit perfectly. While we did have some craftsmanship issues, Tom (Production Manager), more than made up for in his Customer Service. They owned up to their production errors and continued to provide replacements or missing pieces throughout the process until everything was perfect. I would use them again!
Experience:
As the usual homeowner interested in renovating our home, we started our shopping by visiting the various outlets to look for ideas and get an expectation of our price range. After determining a reasonable price range, we continued to search for ideas, until a friend recommended Plus Interiors. We've been there a couple of times to look at their products, but thought it was odd to be purchasing cabinets from a store located withing a retail mall, fortunately we did.
When first entering the store, it seemed rather quiet and awkward, as there were very few staff on the floor (this was after 5 pm), so we had to request for assistance from the staff. Our friend asked us to request for Joanna, which we did. After first working/communicating with Joanna a few times, we provided the specs to our kitchen. Joanna is very knowledgeable and detail oriented and thankfully she was. She caught the small details that we would not have considered, which would have been a nightmare and we would have had to change after the fact, something we may not have gotten from Home Depot or Lowe's.
Joanna is a very busy person, sometimes it feels like she's the only staff in the company. So yes, sometimes it can be a little difficult to get a hold of her, which was especially true while we were in design phase. However, we were very proactive in communicating with her and reached out to her in many different ways until we got her attention.
Once we committed to a design and placed the order, we received the cabinets on schedule as promised. However, upon receiving the delivery and taking inventory we discovered there were a couple of missing pieces, which we were able to work directly with Dawn (production staff) to clear up and have the missing pieces delivered.
Over the next couple of weeks, as our contractor installed the cabinets, it came clear that there were also a few production errors in the construction. However, we chalked this up to part of the renovation process; you'll always encounter some issues during renovation/construction. I was very pleased with how the company handled these production issues. They did not doubt me on my reports of the issues, and owned up to the mistakes. Then they immediately connected me with Tom (Production Manager), who kept in touch with me throughout the renovation to continue to fix the issues until it was completed. read more