I had originally scheduled a tankless water heater flush with Daniel over the weekend but had to…read morereschedule at the last minute. Daniel was very accommodating and had no problem adjusting to the new day and time I requested. He was professional, polite, and very informative. He even allowed me to observe as he worked and shared valuable insights throughout the process.

Unprofessional and unreliable. Danial booked 3 appointments with us and didn't show up once. If you…read moreare looking for a reliable plumber and value your time, look somewhere else. Very unprofessional

Called Texans Water Heaters requesting a 50-gallon Bradford White water heater and scheduled the…read moreappointment for the next day. The installers called ahead before arriving, which I appreciated. My water heater is located in the garage with easy access, so draining my old 15-year-old tank and installing the new one took just about two hours. The team was professional and easy to work with. It's been about a month since the install, and everything is working flawlessly.

Fast, professional, and excellent price. They were able to replace my water heater the next day…read more Very respectful of property.

Update from last review..... no one ever showed up to finish the work. I've since found out that…read morethe reason why the pipe continues to leak is because the entire Pex line needs to be replaced instead of being cut and having a coupling installed. They cut corners by improperly installing the coupling instead of replacing the whole pipe and wanted to charge me as if they did the work correctly. To lie and say they would return to finish is unacceptable. They knew I was on to them, which is why they never returned. It's sad that they have run a great company into the ground when they took over!!!!

Tried doing a DIY , and needed help after mess up. Called them that morning to set up a…read moreappointment. They arrived later that day , since they were in area. 2 young men , both friendly and asked about problem . Summed it up repaired one handle shower, cartilage was broken off in pipe. Price was reasonable , I had the part so it made it cheaper. So note if you know the problem, and can get the part it will save you some. Satisfied customer because we can shower/bathe once again , without that worsen drip that turned into a mini waterfall.

Everyone needs to know a great doctor and a great plumber and I have found my great plumber. I…read moremessaged Aberle on Monday and scheduled on Tuesday for Friday and this morning got a text with pics of who was coming and when. He called to update me and explain and answered all my questions. The jets were not working in the whirlpool tub at my rental house. I was worried it might cost twice as much or more (in which case i would have had a contractor take it out and put in a standing shower) but Josh had all the info on cost and options for me once he was able to reach the pump. Fortunately for all involved, I have been through an electrical repair before where it was the least invasive and disruptive to "open the wall" so I wasn't freaked out by that. He made good clean and tidy cuts which will be easy for me to float and repair. He also took care to protect my new carpet there and respected my time and my property. The office staff I interacted with were always polite and very responsive. That's huge to me as well as keeping me informed because I have no time to spare ever. Great job Aberle. I am glad to be a client. Great value on my repair and wonderful customer experience. P.S. For me the mark of quality vendors is when the free estimate hits a snag (like we cannot access the area needed to diagnose) and they immediately stop and call me with what it will cost to proceed and tell me before I ask that that fee will go toward the repair if I elect to move forward, all BEFORE proceeding. Reputable companies aren't doing this to "get more money out of me/you" They are doing it because their time and skilled labor is also money and if they get the answer and you want a second opinion or to defer repair (or do something different as I may have) they still did work for you. Be a good client to good contractors. They appreciate it too :)

OUTRAGEOUS PRICING. Wanted $300 to show up after 1 pm in the afternoon. Just to show up. Claimed…read moreafter 1 pm is an emergency fee. I would rather set my house on fire than use these scammers.

Excellent service. Professional, quality work, reasonably priced, efficient and responsive. Needed…read morework done on an emergency basis on my standby generator and gas meter. They came out in the rain to make sure my repairs were completed before an upcoming storm. I've been looking for a plumber I can trust and I've found one. I now have someone to recommend to family and friends when they need plumbing assistance.

I have always heard not to trust lawyers, auto mechanics nor plumbers...they all LIE for a living…read more Well, I'm here to say I've met some great honest lawyers and m6 own son is a mechanic these days, but now...now I've found a plumber. I've needed to have some work done to connect my generator and while others were recommended, Kenneth came through with the best price, timely service, make that timely turn-key service and took care of us. He saved us money and helped figure out the best use of the parts we had, the needs of the system, and in about three hours, had everything ready to fire up. One happy customer that is ready for the freeze. If you need any plumbing work done, give him a call. I believe honest work for honest pay. Thanks for a beautiful job done well!

New Gen Plumbing provided exceptional 5-star service from start to finish. I booked my appointment…read moreonline, and the team was incredibly responsive, answering all my questions regarding an urgent valve change for a dishwasher replacement. Jesus and Juan were true professionals; they arrived right on time and provided a courtesy call beforehand. They clearly explained my options--comparing a full replacement versus maintaining my current setup--and even took the time to answer questions about my water heater. I highly recommend New Gen and will definitely be reaching out to them for my upcoming water heater replacement.

Finding very competent technical service providers that can diagnose and repair on the spot can be…read moredifficult to find. However, I've found New Gen Plumbing to be just that trusted company I needed. They are very responsive to calls and placed a very knowledgeable technician at my home with 24 hours. My water heater issues were quickly resolved with very reasonable prices. The technician offer valued information on prevention that could eliminate future failures. Thanks for being both reasonable and competent.

Jorge fixed my oven! I was really grateful to have it back. It wasn't cheap, but I appreciated that…read moremost of the cost was the part and not the labor. The part took awhile longer to come in than expected, but that was not Jorge's fault: once he had the part, he came back ASAP to install it. I would absolutely recommend Jorge and would call him again if (ok WHEN) I have another appliance problem. Very professional, polite, and trustworthy. I'm grateful to have my old oven up and baking cookies again, rather than having to pay a few thousand for a new double oven to fit (along with all the problems of the "advanced electronics" in new appliances) Thanks, Jorge!

Our dishwasher stopped working and it wasn't any of the obvious electrical issues we could fix…read moreourselves. I called Jorge and he was able to come out the next day and assess the issue. He gave us the pros and cons of fixing the dishwasher vs buying a new one. He was upfront about the cost of labor and the replacement part, and was able to come back the next day and fix our dishwasher. It's working as it should and we know who we will call for the next appliance repair job we have. Highly recommended!

I wish I could remember his name, but whomever you sent out last year was EXCELLENT. He was honest…read more& gave us a very reasonable rate! Thank you for having great employees that are hard working! I'm thankful you're closeby!!

My day began (Wednesday 2/22/23) with my yard man ringing my doorbell, which was quite unusual,…read morebecause I had already unlocked my back fence gate for him to gain access into my back yard, and had left his check clipped to the inside of my mailbox as I usually do, so I was at a loss as to what he was wanting or needing. It didn't take long for him to tell me I had a major water leak at my meter. I immediately called my community's Water Dept. and was told that they were estimating a 400 gallon per hour leak and they sent a service technician to shut my water off at the meter. I promptly called Mr. Plumber (owned by Mr. Rick Strickland) and spoke with Miss Lori, whom I have had the distinct pleasure of dealing with in the past, and she informed me that she wouldn't be able to get a crew out to me until the next day. I pleaded with her to ask her boss, Rick Strickland, if there was any possible way for them to get someone out to me today, and after placing me on a brief hold, came back on the phone with the good news that they would be able to get a crew out to me today! I soon received a call back from Lori advising me that a crew was on their way and would be here in approximately 20 minutes, which they were! They began digging up around the meter and found a cracked 90° PVC fitting and soon had it repaired and while waiting for the PVC glue to dry/set up, they began to address another issue in my back yard and soon had that issue identified and repaired, as well. I couldn't have asked for a better rapid response and repair than what I received from these professional young men! Kudos to you, Mr. Rick Strickland and your crackerjack team of consummate professionals! I felt that the price for all repairs was very fair and they gave me a "Senior's Discount", as well, which I greatly appreciated! Miss Cynthia was very kind and courteous whenever I called back in to pay my bill for their services. I highly recommend this plumbing service as they put their customers "first"!!! Keep Up The Good Work, Y'all ~

The fake property manager SCAMMER Angela Wallace strikes again!! This person was Scammed out of…read morerent and deposit. Btw she prefers cash transactions. Renters BEWARE! #fox26news #scam

This company was dispatched out through my warranty company on Monday and now I have a leak in my…read morepiping to my faucet that has caused more damage. My carpet is soaking wet, the cabinet is soaking wet and the bathroom is soaking wet! I will never ever recommend anyone to use this company and will also file an official complaint with my warranty company to get this company removed from their vendor lists.

5 stars indeed! Very professional and friendly…read more I would definitely recommend calling them if you have any plumbing problems.

Great service. Good work. Fair pricing- right in the middle. Quick response and communication…read more Appreciate that he was thorough and took the time to explain what was going on. Snaked my drain pipe and cleared out the roots.