My brother recommended Andrew, who had done some work for him nearby, when I needed a plumber asap for an emergency situation at my house. Andrew is responsive, transparent and fair about what needs to be done and costs (we bought some of the materials ourselves), very professional, and worked with us on a complicated job. He's also hilarious! Highly recommend him and his team. read more

Plumb Doctors - Rodent damage - Water Heater Installation/Repair Near Me - Leander, Texas

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Plumb Doctors scheduled someone to come to my house two times in the last few weeks. The first time, they asked me to wait six hours, and then no one showed up. When I called to ask what had happened, they apologized and said they'd reschedule and make sure that I'd be the first person seen that day. They even sent me a reminder a few days in advance. However, no one showed up again. I called to ask what had happened, and no one returned my call. PD was once was a reputable company. Unfortunately, they no longer are as you can see in other negative reviews. I don't know if their ownership changed, or if there's another cause for their poor service. Buyer beware. Don't say that no one warned you. read more

They failed to show up twice and never contacted me to say they weren't coming. Seems very unprofessional to me. I don't know about they quality of their work. read more

In 24 hours, I had an appointment booked and a technician, Alex, out here looking at and then replacing my broken garbage disposal. I so appreciate the efficiency. And Alex was great to work with, very sweet with my dog, and did a great and super fast job. And he took a look at my water heater and water pressure just to give my whole house a plumbing health check. Thanks, Plumb Doctors! read more

I'm sure most everyone can light a pilot. Me, not so much. I know how but my anxiety is off the hook. Plumb doctors came in and got both my pilot lights on quickly and for a good price. Great value for a high risk task. read more

The City of Austin damaged the pipes on my side of the meter so I was responsible to repair it. I called literally a dozen different "24-hour" plumbers only to be told, "we don't have anyone available." Andrew at Plumb Doctors answered right away and drove from Round Rock down to South austin. He worked all night to get my water back on. Looks amazing, works great, and most importantly, he was incredibly patient explaining it to me. He worked with me on the cost and overall, probably the most amazing experience I've ever had dealing with some one on an emergency repair. I will absolutely be using them for all of my plumbing needs in the future. Not just for my home, but for my work, and for my townhome's HOA! Thank you Plumb Doctors! read more

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Find another company!! They WERE the best. Now the top three plumbers have left, they cancelled first appt., no showed second appt. and will not call me back. read more

My husband reached out to Plumb Doctors to check on a possible leakage at our home. They were very responsive over text and quickly scheduled a time to come out on the same day. Marc was very thorough and friendly. He identified that the leak was due to an appliance issue and shut off the water to it for us. We are extremely grateful for how dependable and honest they are and will certainly be reaching out for any future issues. read more

Andrew saved our condo building. We had an after hours plumbing emergency and I kid you not I had to call 15 different plumbers before I finally got a hold of Andrew with Plumb Doctors. He was fast, professional, and very reasonable price especially considering it was after hours. read more

The Good: :: it's a local business! :: they offer regular and emergency plumbing services :: they are very professional in communications :: they text you with confirmation of your appointment :: they are very effective at their jobs :: they are licensed and insured, not some fly-by-night operation :: the fee charged for after-hours service is reasonable (less than $200) :: Mark/Marc (my plumber) was fantastic--very friendly, very effective at fixing the leak that happened with the line feeding into my tankless. He not only fixed the leak but improved the component that was the connector between tankless and water line so that it was a more secure, modern fitting. He also took time to explain things to me, which I always appreciate! :: they take credit cards :: they send you photos of the job with your receipt for good recordkeeping purposes The Bad: :: none The Ugly: :: none Would I use them again? Absolutely yes...they are now my go-to for emergency plumbing needs, hands down. Put these guys on speed dial in your phones so when something goes awry, you don't need to look for who to use--you'll have these guys ready to go! This place is IN. read more

Have a plumbing emergency on a holiday or after-hours and don't know what to do or where to go for help? Plumb Doctors are there for you. Fast, friendly, knowledgeable and reasonable for a 24/7 plumber!! Highly Recommend. read more

I was referred to Plumb Doctors by Lanier Plumbing as Lanier no longer does renovations. These days, it's tough to find a tradesman who has integrity, and shows up on the day they say they're going to. Andrew K. was very clear in communicating he would call before he headed over. I thought his prices were reasonable. He charged $218 for fifty minutes of labor including parts, and re - seated my toilet which my handyman had improperly installed ten months ago. Andrew K. was very thorough, as my toilet was now planar, cut the long screws, and secured the screw covers. He even gave me a free consultation on my upcoming renovation so I was able to kill two birds with one stone. He plans on purchasing a scanner for rebar and tension poles next year so I won't have to go through Texas Curb Cut. read more

I recently used Jami for some residential plumbing investigative and repair work on two different occasions, and was impressed with his knowledge and skill. He demonstrated logical problem solving skills and communicated in a professional manner throughout the work as he resolved the technical issues at hand. I was very pleased with his efforts and the value of the services provided. I would highly recommend Plumb Doctors based upon these experiences. read more

The whole company did a fantastic job in communicating, coming out in a timely manner, explaining to me what the problem was with both of my toilets in a guest bathroom as well as my primary ensuite bathroom 'toilet closet'for lack of a better term. Not only that but, they were able to easily replace both toilets and flanges in under two hours flat- on a slab concrete foundation-which is no easy task! It requires specialized toolto drill into the slab concrete. I now know this,because they explained to me that the old toilets hadn't originally been soldered to the slab foundation, which they they should have been in 1982, when this house was built so that's why they were continuously leaking and that no amount of tightening the bolts was going to 'solve it. They answered any and all of my questions throughout the process. They are a full service plumbing company, both for residential and commercial projects,who are located in the Austin area. When,and if, I need another residential plumbing job in my house completed, they will be my go-to plumbing company to contact. I highly recommend them My new toilets look beautiful, no more leaking, the style I picked out, and that I ended up purchasing from Lowe's the day before they came out to do the removal of the old ones, and installation of the new ones.Side note : they ended up being the exact ones that were recommended to me by Plumb Doctors -American standard brand(sometimes brands matter with things as they do with everything there's a reason you're reading this review on an iPhone, am I right?! Anyway they had recommended a round bowl shape to fit the size of the space as my bathrooms are fairly small, and round shape would making it easier to get around the toilet vs that of an elongated toilet bowl shape. Lastly they recommended either chair or ADA height,which are each a bit taller than standard height toilets , as I have a mild physical disability , and a higher toilet height does makes it much easier to get up and down,for me at least They took all this into consideration before even giving suggestions on toilets or telling me what I should do to remedy the problem.I feel like the pricing was on par with the research I had fin done and equal to or less than offeother quotes i received. I like that they did their quote as in 'all included' type of quote, meaning what it would cost to get the job done . I knew I was going to have to buy my own toilets since i had purchased this home in 2021. Shame on me for waiting so long to do it. But at least I finally did do it and found a pretty dependable and great service plumbing company out of waiting. But Don't make my mistake and put it off! Definitely just reach out to this company and get it knocked out. I feel like all residential service companies whether it be electrical, plumbing, roofing, etc. should offer customer service like Plumb Doctors does,which is outstanding! 10/10! I've got no pictures of the before,nor would I share those but I guess I can post some of the 'after job completion' here soon. Thanks guys! read more

Wow, I couldn't be more pleased! My sump pump system had a failed check valve. They were quick to arrive and pinpoint the problem, gave me a free estimate on the spot, and was able to immediately do the repair, replacing my inferior but commonly used PVC valve with a brass component that will last forever. Their estimate easily beat two other companies, one of which charged me (and later refunded me) for a misdiagnosis despite my maintenance program with them. Plumbing Doctors is now my go-to for all things plumbing! read more

I'm very confused about my experience today. The issue is my water heater won't turn on. The water heater is fine, with no leaks and no gas smell; it's the electric control box that won't work. We did make sure our breaker in the house works, and the electricity everywhere else works. Water heaters aren't like phones or computers, and you can't just plug them in somewhere else to test them. I went to yelp! I had seen the yelp reviews were good; I went to the website and put in a web request. I didn't want the emergency plumbing appointment, and I did not call. But it was early in the morning when I put the web request in. First positive, I got a great response back in an email. It was cheerful, had great information, gave me a number to call, and said, 'we only do onsite quotes' and 'let's schedule you for a quote. Perfect! This is great! So I called. I was on hold for a long time. Then a woman answered, and I told her what was going on, I explained I put in a web request, and I got an email response to schedule for it, and I needed the quote and what was wrong with the water heater. Now, it's very possible, and I'll contend this, that I said that quickly and she didn't understand me. That's why I'm giving this rating 3 stars and not 1 for the situation. This could be my fault for not speaking more carefully initially. Yet, whatever it was, I didn't get any probing questions, or "What's your name, ma'am" or anything to see if I put in a request. Her response was, "Ummmm, hmmm, let me see if we even do that," I was on hold a long time again. When she returned, she sounded more confused than I felt as I wrote this. "Well, we only go out to the property, and we would have to look at it, and then we would determine if we could even fix it or if it has to be replaced." I know that. At the beginning of the call, I told her I had gotten the email. I was calling to schedule as the email said. Why is she confused? Why doesn't she know how it works if she works there? I said, "Yeah, I figured that's what you would do." She says, again sounding completely confused, "Well, um, let's schedule you, but um, I have to tell you something to make sure you understand." Okay. "We can only come out during the emergency hours, so it's going to be more money." I did explain that I didn't want the emergency hours; that's why I put in the request. She told me they might be able to "maybe" see me sometime next week. She did it with the tone of someone about to tell you, "no, we can't," the next second. Are they that busy, or is it me? I don't get it. The reviews are great, the email was great, and the owner looks great, but if the person taking the orders isn't sure how to do an order or how the order works, how do I know it will be booked correctly? I told her I'd call back, but I'm unsure if I will. I was left confused and unsure after that call. I thought I'd leave this review, at least. Maybe it's a weird day. Anyway, that's my experience. read more

Marc, from Plumb Docs, came out to see why our water heater wasn't working. After having our roof replaced, he discovered the water heater vent wasn't hooked up at all. It was pumping carbon monoxide into our attic for years. Once that was fixed, he was able to repair the water heater. Not only did he give us hot water...he literally saved my families lives. The prices were more than fair and the work was completed very fast. The Plumb Docs have earned us as customers for life. Thank you doesn't come close to my appreciation for Marc, and this company. read more

I have previously recommended this company for providing good service. Unfortunately, my recent experience was less than ideal. I had requested their services for an urgent request to find a gas leak and restore service to the water tanks. Given the complexity of the situation (multifamily home/condominium, multiple impacted water heaters), I had sent all of the details of the project to back office with the expectation the plumber would arrive prepared and able to fix the issue on site. Unfortunately, this was not the case. He had come to the same conclusion as the previous plumber. He was not able to locate the true cause of the leak. Additionally, the notes were not reviewed or sent to the technician and seemed ill-prepared. So even if the leak was located, he would have likely needed to return with necessary equipment and supplies to finish the job. While I was not charged for the visit since no work was completed and diagnosis of issue was not certain. I definitely feel time was wasted for all parties involved. On a more positive note, back office was responsive. I do appreciate the ability to send out a technician the same day. read more

Really nice guy and does a great job. He's worked for us a few times and never been disappointed.

Jay was totally awesome and once it was clear there was a major blockage that he couldn't get, he went and got better equipment and the owner who were finally able to resolve the issue. Additionally, the two toilets they installed look great! I will be using them again! read more

They got out here asap when we had a hot water heater leak. They were much faster to respond and fix it than anyone else! Highly recommend!

This review is purely for their scheduling and reliability. I cannot comment on their actual service/quality of work as I was not able to get that far. Overall, making an appointment is easy; however, there seemed to be a lack of communication between the person who took my information/confirmed my appointment and the person who schedules the technicians to come out. After taking a work day off to be at home for the scheduled window 8am-12pm, no one showed, so I called after the window, and they could not find my appointment. The person on the phone even indicated that there was probably confusion with all the requests, but I understood things happen at that point, and they were reasonable enough to put me on the schedule for the second half of the day (2-6pm). Well 6pm comes and goes, and I'm still here with a busted pipe and no water. The scheduler tells me they are running behind and the tech is finishing a job and will be on his way, well another hour goes by and another hour goes by. By 8:45, I just called it quits. Have a backup if you have an important/urgent repair at your home. Prompt in scheduling but failed to deliver. Maybe you'll have better luck. read more

I have requested their services for three separate things: a busted/leaking water heater, a new hot water line to replace the ruptured one going to the kitchen, and a toilet that would not flush properly. I had them out three times for these issues, and each person/team they sent were prompt, professional, and got the job done at a reasonable price. (The reason why I had them out at three separate times is because I did not have time in my schedule to get all of the issues fixed at once.) All their repairs have been of high quality, and I have no qualms about recommending their services. read more

Andrew and his assistant were fantastic. Above and beyond. Great job. Highly recommend.

These guys were fantastic! Very reasonable compared to others, very quick response and Josh banged out the work in no time. Thanks guys! read more

Graham helped me out with a toilet that started acting up recently. He called to let me know he was heading my way early in the service window. And when he got here, he quickly assessed the options. He was straight-forward and clear about repairing versus replacing. I decided to replace the toilet. He mentioned he could pick up the replacement just five minutes away. So I was a little surprised when he didn't quickly return. Turns out though his first stop didn't have the clear caulk I had requested, so he made another stop to pick that up! He was friendly and good with our pets, too. I'll definitely continue to use Plumb Doctors. read more

Recent service for various plumbing issues. Prompt scheduling for the appointment. The technician Alex addressed all problems with excellent outcomes. Quite reasonable charge for this visit. read more

I spoke with a representative on the phone regarding the fees that were going to be applied to fixing our water heater. They specifically told that there would be an $89 fee for coming out, NO diagnostics fee, and that they would quote me for a repair once they were out here. I chose this company because they specifically told me that there would be no diagnostics fee, because I only wanted to pay for fixing the issue, not only diagnosing the issue. I made sure to triple check on the phone that there would be no diagnostics fee. Once they got out here, they charged me $350 for diagnosis. So frustrating. Ended up turning them away. read more

We are very pleased with the service and professionalism of Alexander and his work. He was so personable and gave extra attention to our plumbing problem. We will definitely use Plumb Doctors in the future. M. Kiewlich read more

I told them before they came that I had a water leak. Technician came without any water leak investigation equipment. He blindly dug in my front yard and was unable to find the leak. Charged me $400 for that, knocked off $100 when he couldn't find it. Then Said his boss had "sonar equipment" but would charge another $895 to bring it. I obviously declined bc thats absurd to charge almost $1200-$1300 just to find a water leak on my property. I ended paying just $150 for another company (who had more experience) to find where my water pipe leak was and didnt want to charge a crazy $1300 just to find the leak in the first place (without actually even fixing anything yet). read more

Plumb Doctors was able to respond quickly on a Saturday morning and remove a clog in my aging pipes. While not cheap, the relief after a week trying to fix it myself was a big deal. Thanks Alex. read more

Quick communication. Reasonable prices. Helpful office employees and plumbers. The work was completed the day of, and the next day. They came in under their original quote and were honest about a smaller scope of work. 10 out of 10. Highly recommend. read more

They responded to my message extremely quickly and were able to send someone out soon after. My water heater wasn't working. The plumber identified the problem as being my gas being turned off but also gave me good advice about getting spare parts for the water heater. He fixed a few other things. read more

We used Plumb Doctors recently and had a great experience with Andrew Alexander. He did a great job replacing our faucet in spite of suffering through a recently broken hand!. He was on time and finished the job very quickly for being injured. Andrew has an old school work ethic that you don't see much anymore. I highly recommend Plumb Doctors (Andrew Alexander) for you next plumbing job. read more

Quick service, explained the process fully, has 18 month warranty on service replacing toilet flange, best price.

We had a burst pipe on Christmas Eve, in the middle of the winter freeze, and Plumb Doctors answered their phone, showed up within a few hours (at midnight), and did a great job. We couldn't get other plumbing companies to pick up the phone, much less give us a reasonable expectation of when they could help us- one company told us it would be a week! We were so grateful for the emergency service and the price was fair for the timeframe and issue. I would definitely call them again. read more

I had an interesting plumber come out. I called because my tankless water heater is not heating and the technician who came out, clearly didn't know how to work on tankless heaters. He then said in order to simply troubleshoot it, he'll charge $450 because he has to call tech support to do whatever they tell him to do. I called a plumber so that I wouldn't have to call tech support for the water heater and troubleshoot. To make things better, he offered to simply replace the tankless water heater at a price tag of $8,000. Keep in mind the new tankless water heater only costs $1,300, so he wants to charge $6,700 for labor to replace the water heater. Never have I ever heard of such craziness. Consider this a warning, since the technician did absolutely nothing, and still charged me $89 to come out. read more

They reached out to me about a project I posted on yelp. I spoke with the scheduler on Monday, we made an appointment for Tuesday. No one called and no one showed up. They offered to reschedule Friday, like I would be burned twice. Bad service. read more

We had a leak in our home owner water shutoff valve, and Manny was extremely thorough, checking the water pressure to see if our pressure moderator was functioning correctly, checking whether our water heater had an overflow tank, he even discovered we needed a new back-flow valve on the outdoor spigot and replaced that (for a reasonable fee of course). His workmanship on the spigot and the water shutoff valve was superb! I'll definitely be calling up Plumb Doctors again in the future. read more

Amazing company!!!!! You have to call these guys when you're in a jam. We needed some help with a non draining drain from ac/debris at 11pm and they had someone out within 30 minutes. We are so grateful we didn't have to bail our sink throughout the night. Thank you Plumb Doctors so much! We are so grateful for your service ;) read more