OMG talk about rude customer service! I called just to get a quote for an airport pickup, and the…read more(assuming) owner was so rude! I book travel for my boss all over the world. We live in one of America's most expensive cities and we fully understand the cost to travel. That being said, does this mean we still should not shop around to try and obtain the best price? Am I not allowed to call and ask for a quote and then decide to find a better deal?? According to this company, I am not. She said, "if your boss wants to come to Key West, he needs to learn to pay Key West prices." Lady, that isn't a problem, the issue is you are rude and not worth a dime. My God, eww!

I'm a travel and event planner, and I recently coordinated a four-day, 100-person anniversary…read morecelebration in the Florida Keys. I cannot recommend Florida Keys Express Shuttle and Limousines highly enough! From airport pickups to party drop-offs, dinners, and after-parties--this company handled everything with total professionalism and ease. Gerson, the owner, is absolutely incredible. No matter what time we called--7am, 2am, or anywhere in between--he was always there, answering the phone and making things happen within minutes. He was beyond accommodating to all of our requests and made the entire weekend flow so smoothly. I've worked with many transportation services over the years, and this is hands down the best shuttle service I've ever worked with. If you're planning an event, wedding, group trip, or anything else that requires reliable and friendly transportation, hire them! You won't regret it.

Honestly the worst experience I could have imagined from a shuttle service. I originally booked…read morewith them for my wedding on Saturday due to the suggestion of the venue. The first red flag was when we called to also add Friday services to the venue as well as Wednesday/ Thursday shuttles for our out of town guests. Mitchell continued to call me until 11:30 pm until finally my fiancé said I was sleeping and to stop. After talking with my wedding coordinator she said he was just "unprofessional" and didn't know how to handle business. I trusted her so I still booked with him as it did seem like a deal. Wednesday/ Thursday was a shit show. He was begging our guests for tips (even though we told him we were taking care of it) and saying he wouldn't be able to pick anyone up the next day without making cash tonight. Not to mention he missed two of the pick ups. The cherry on top was his girlfriend (which why was she in the car) passing out in the front seat. The majority of our guests ended up having to Uber even after paying him thousands of dollars. He spent time on our wedding night at the bar (I can't confirm drinking or not) but either way highly unprofessional as well as spending time in the Photo Booth. Mitch is a very kind person however this business is poorly ran and was a huge waste of money due to his inability to run a business. I would highly suggest avoiding at all costs.

I am not sure where to begin because I was so disappointed with my experience. Here are all the…read moreissues we encountered: 1. The bus that arrived was the incorrect bus. Instead of a party bus, we received a shuttle bus with rows of seats--exactly what you would take to the airport. It was not even close to a party bus. 2. The company is completely dishonest. Sea The Keys assured me that they were a reliable company and to not trust the others. They warned other companies would come from Miami and not follow the contract¬--bring the wrong bus, arrive late, etc. I was appalled to learn from the driver that he was contracted from another company based in Miami. 3. I spent the entire car ride trying to reason over the phone with Mitch, the owner of the company, about how to remedy the scenario. He was completely unprofessional. Several times he said he would order the driver to go straight back to Miami and leave us alongside the road. He demanded I sign a new contract even though I told him I had been drinking and uncomfortable with such a request. 4. After an hour of negotiation, we settled with Mitch to pay $300 instead of $600. We had to agree to pay $300 on the spot (rather than the following day which we asked to do) or he would have the driver leave us an hour away from where we were staying. I feel the $300 was unfair and potentially fraudulent. 5. Also, the sound system did not work. The cord to plug in a phone was not working. The radio was so full of static, it hurt our ears. I ordered the party bus for my sister's bachelorette party a couple of months in advance. Sea The Keys directed me to photos of the bus we would be getting, shared how we could hookup the sound for dancing, and said there would be soda provided. I was so excited for this activity, which was going to be a highlight of the weekend. The week of the event, I emailed and called the company several times to make sure all was going to run smoothly. It was frustrating that they did not respond. I eventually got a hold of them and we confirmed the party bus, pickup time, etc. There are many other companies to choose from in the Keys. DO NOT CHOOSE this company.

I should have known that a wedding vendor in Key West that answers on the first try is going to be…read moretrouble. After booking and paying months in advance, 3 hours before my wedding I get a call saying their limo has 2 flat tires and they will not be able to take my entire wedding party to the venue and I will be refunded. Two days later I see the refund in my account and then a reversal. The next day, no refund, and radio silence from Kimberly Evans. I have tried texting and email, nothing. Do not do buisness with this company, please pay a little more and get someone who is honest and will not try to steal from brides and cancel hours from picking up.

Kim Evens is a fraud and her company names are fraudulant companies. I am filling formal complaints…read moreagainst her and her companies. She has changed the name of her transportation company many times to cover her tracks. She uses Affordable Limo, Venture limo, VIP limo service...those were the two companies I found. She charged my card, did not show up to provide the transportation services that she charged me for, then blocked my number. She did not return any call or texts. Hope this helps anyone looking limo service in Key West. Search deep to ensure she isn't the owner.

Used this service last week. Jon at the company was very responsive and easy to work with. Prices…read moreare excellent. My driver, Shah was great to work with. Would use again 100%.

They arrived on time and texted me which I appreciated, but unfortunately not with the vehicle I…read morereserved. I specifically booked the large limo-style bus, and instead they showed up with a shuttle bus. The driver said the original vehicle was in the shop, but this was for my wedding day--no one reached out to inform me ahead of time. I chose this company specifically for that vehicle, so it was really disappointing. At least they are a dependable ride.

If I could give less than one star to leave a review I would. Don't contact this company if you…read moreactually want a service or even a call back. I can say that the previous reviews make perfect sense even if you want to give them a chance after reading the previous reviews.

This was the worst limo experience I have ever had. Our driver was the owner of the company, and…read moreshe was ridiculously rude and is unprofessional, wearing pajamas. The car looked like it was driven by Stevie Wonder and smelled like it was last used by Courtney Love. The car was scratched and dented all over, the seats were ripped and the AC barely worked. We scheduled a night with the limo and we were informed that the limo would be picking up another group while we were out of the limo. She was very unprofessional and so nasty with my family that we will never use this service ever again. I wished I could give zero stars.

Thank you Dave and Shah from AAA Limo. My husband and I recently vacationed in the Keys. He…read moreinjured himself while on vacation and although we had a rental car I needed porter services from the rental drop off and to help with luggage at departure. Excellent service as promised and committed. A necessity this time, but going forward we will be in contact for ease and convenience.

From the owner: AAALimoGroup.Limo,LLC prides itself on being the go-to choice for clients looking for Limousine…read moreServices, Airport Transportation and Chauffeur Service services.