Fantastic company. The ladies in the office are very…read morehelpful and quick to offer suggestions on things to do, places to eat, and things to see. Check on was easy as was check out. One of the best Companies we have ever dealt with. If going to Key West, call them first! We will be using them again.

We had a wonderful stay with an amazing location at Petite Maison! House was laid out well with…read moregreat access to Duvall St while still feeling quiet and secluded.

**the owner has called and threatened to sue me for $25,000 for leaving my honest review**…read more We booked this hotel months in advance, and exactly one week before arrival the owner called asking us to change our dates. We couldn't due to flights, work, and pet care already arranged. He then informed us he needed to cancel our final night due to "maintenance," but refused to explain what the maintenance was or consider rescheduling it. They did book us another hotel for the final night, which was nice, but it was about $100 less per night than what we originally paid, the room was much smaller and didn't have any of the amenities we had originally paid for-and we were not refunded the difference. We were required to check out at 11 AM (only extended to 1 PM after I asked twice), even though the new hotel's check-in wasn't until 3 PM. I had to arrange early check-in myself to avoid being stranded in Key West with luggage. We also had to pay for our own transportation and lost a large part of our afternoon packing and relocating. No apology or gesture of goodwill was offered. Further, despite being given a 1pm check out, the owner started calling me at 12:30pm asking if we were out yet, making us feel rushed and adding another layer of unhospitality to our experience. He THEN told me to be sure to leave a tip! Are you kidding? Additionally, the hand soap in the bathroom was watered down, and most concerning, the private pool deck -- one of the main reasons we booked -- was severely caving in and felt unsafe to walk on. I'm attaching photos of that. We were not informed of its condition before we booked. I've since requested a partial refund (50% of the final night) due to the inconvenience and price difference, but the owner has not responded to my emails or text.

This is a great location! You are able to walk to the beach and also go downtown by bike for…read moredinner. This is an old mansion in a nice area that's been turned into suites yrs ago. It's funky and very charming! Very Key West! Very nice owners also.

The rental from this place was a BIG OOF. My party had arrived 30 minutes after the agreed upon…read moretime for check in of 4pm. When we parked the car we heard people inside the house, which we thought was weird. Well the door was wide open because the cleaners had just arrived and were setting up. We contacted the office and they said yes the cleaners have to clean. Ummm...as a business charging over $800/night are you not supposed to have the rental property ready by the agreed upon time at a minimum? They were not willing to give us anything for not having their rental property ready. Well here's a list of everything else wrong (other than the condescending office who tries to gaslight you when you ask them about the property being ready at the contracted time?? Why is it not ready at 430 when you told me Check in was at 4??) There is a hot tub in the back but half the jets aren't working and it's infested with mosquitos. There is no bug spray provided so I suggest you bring some. The carpet looks raggedy. They might vacuum it but I don't know how often they really clean it. The place looks like it needs renovations like 8 years ago. The laundry machine outside is nice to have. Just make sure your shots are all up to date. It's ruiuuuusssty. And if you have any issues with the place...too bad. The front office will do anything but own up to their mistake. We stayed at "Hemingway's View".

The house is nothing like the pictures. Can't open the doors from the kitchen from the pool. The…read morestairs inside and out side have no hand rails . The driveway is so small you can't open the doors and get out. The beds are hard . This is a total rip off !

Another resort winner Here!! Beautiful Indoor and Out…read more The Condominium units were well maintained. Spacious and Clean. Our unit was on the 5th (top) floor. They had Vaulted ceilings and breathtaking views of the resort and of the ocean. Each unit has its own private balcony. Spacious 1 & 2 bedroom units. Full kitchen with breakfast bar & Full dining rooms. Most units have 2 bathrooms. The condos have their own private section of beach. It is also conveniently located 2 minutes from one of key wests most beautiful beaches. Smathers beach. your stay includes an indoor parking space and keys to all gates. There is a large pool. A huge hot tub maybe 20 people at once. The grounds have its own exotic tropical paradise with walking paths to enjoy the tropical foliage. About 10 minutes from downtown and Duval street.

Unit was great but for a fun stay on the island you would not want to be anywhere near here. Our…read moreunit was updated but the rest of the facility is really run down and constantly under construction. The amenities would be nice if they were allowed to be used in a proper manner. The most disgusting aspect of this property is the security guard. Even when the pool is dead and we were the only people there he made us take out our floats saying "it was against pool rules". He only picks and chooses which pool rules to enforce. There is a sign with 15 rules on it and he chooses to pick people to harp on with about 2 or 3 of those rules. He is the biggest scum bag and pretends like he is an FBI agent for the grounds. Went here in years previous and had no problems then came back one year and I don't know if his diaper wasn't screwed on right but the entire week he chose my family to berate and pick on. He said we were violating a noise complaint by laughing in the pool but all day at the pool there were screaming children. We have stayed all over the world at resorts and condos from North and South America to Europe and never had these kinds of issues with a stuck up security guard. He does nothing but complain and moan about slight things. Makes you feel on edge about making a single mistake and walk around with a whisper. Once he decides that he doesn't like you- it is over for your entire stay. He hides in the bushes and waits for you to do anything even such as having a drink that's not water in a plastic water bottle to throw his temper tantrum. Every time I tried to stand my ground and say it was unfair to only pick on my family instead of all the other families doing the same thing, he just walks away! If you are looking for a fun and enjoyable family vacation with any kind of freedom.... I could not recommend this place less.

The guesthouse was clean, at a quiet and safe neighborhood, within the walking distance to a lot of…read morerestaurants and the Duval Street. Daily happy hours 4:30 to 5:30. The bartender was great and the pool was clean. We had a descent sized room.

This place is a an all Inclusive Haven it's like the show…read morecalled cheers , "everybody knows your name, and they're always glad you came ",please go to this wonderful place . My wife and I come every year , we have fostered new friendships here that have become like family , I can't overstate how exceptional the experience is. Be sure to check out the daily happy hour, every single day without fail .

We have rented through Historic Hideaways over 20 times in the last 15 years. We keep coming back…read morebecause their properties are terrific, they are well located in safe areas, and Tim and the staff are responsive when a problem arises (which is almost never). We have rented large properties for the whole family for a month or more and small condos for short trips. Every experience has been perfect for the occasion. One of the best things about working with Historic Hideaways is that there are no hidden fees. When you request a booking, the cleaning fees are already included. We recommend Historic Hideaways to friends and family. My brother's family is now a regular Historic Hideaways customer, as well.

We went with Historic Hideaways to rent a large house in the Truman Annex. Their website is easy to…read moresearch and the people are easy to work with. The house was very clean and we had no problems with it. I would rent with them again.

It sucks. Get rid of the codes, they don't work. ( get key cards) elevator, once we got on didn't…read morework. It took a while to get codes to work, unit is 30 years out of date and there is no one on site to help with problems. Absolutely horrible.

What a horrible experience. Stayed less than 24 hours…read more We booked this on Dec of 2022, was told less than 2 weeks before our arrival date that the HOA was going to be doing MINOR CONSTRUCTION and there may be excessive noise. Bull shit! It was more than MINOR they were working on the roof, jackhammering concrete under the building & both stairways were being worked with jackhammers which we had to use we're not cleaned up and full of concrete dust etc. It was so loud we had to go out to the balcony to make phone calls & even then it was loud. We were advised the day before we got there that the elevator had stopped working & would not be available when we arrived the following day. Was advised to knock on the office door to see if someone was available to assist us, we arrived after 6pm no one around. Had to carry luggage up 4 flights of stairs to our room. Was told they were waiting on a part & it would be fixed the following day. That was a lie we ran into another guest who had been there already for about a week & was told it had been out since they arrived. We drove back by on Monday this was after we had checked out & the elevator still was out of order. We found other reviews from a week prior to our arrival & the elevator was out then as well. Was informed that the pool may experience temporary closures starting Wednesday (10/11) through Saturday (10/14). The pool closures are expected to be temporary while they are performing roof work with the pool reopening in the afternoons. Was not opened when promised it was not uncovered at all Thursday night or on Friday & the so called tiki bar HAHA!! was never opened either, That's a big joke! We had to drive past there on Sat & Sun to get down to Duval St & neither the pool or the tiki bar was opened. Door entrance to our condo needed attention no deadbolt & a big gap between the door & wall easy for someone to break in. Upon Our one and only less than a day stay, we found our sliding doors to the porch were left unlocked and one of them was actually cracked open WTH! Over half the parking lot was taken over by construction equipment & a dumpster, parking was horrible & not enough spaces for everyone that was staying there to park! We were told construction would be between 8am-8pm, umm no it started at 7am backing up work trucks & cleaning out the dumpster. We booked in Dec 2022 & there is no way the host had just found out right before our arrival. This would have been scheduled months before the work began! We checked in on 10/12 after 6pm left by 3:30 Pm Friday with a massive migraine there is no way anyone could relax & have fun with all the banging & jackhammers going none stop! The host should have gave us a full refund but refused! Not even there for 24 hrs! And had to find other accommodation! Jennifer which is the host LIED THRU HER TEETH she NEVER TOLD US EVERYTHING THAT WAS GOING TO GOING ON.

I didn't break the lease I was told If you gonna be able to find a new tenant I'm gonna be able to…read morewalk away from the lease. And I paid the difference after I moved out and the new tenant moved in. I'm outraged by the fees they charged me...people be aware there is a lot of hidden fees before you sign the lease read carefully! They gonna charge you for this and that....This company also overcharged me for maintenance fees! its making money by ripping off people. I replaced the a/c filter and there was no damaged smoking detector or missing bulbs. And they charged me $198 for nothing! For hidden damages! And the yard yes I agree I didn't cut the grass so they charged me $179.30 for 10×10 townhouse yard cleaning for cutting the grass basically there us nothing to clean there. And the garbage what garbage I put everything in the trash can and what i supposed to do take the trash with me??? If garbage day is Monday and i moved out on Sunday. So basically they charged me for taking the trash cans out! I will never recommend to rent from this company for all my friends and anybody!

I lived in one of their properties for 3 years. Paid rent on time (actually early). Everything…read moreseemed fine until it came to maintenance. They take the cheap option. Ex: the dishwasher flooded underneath the flooring so some of the wood panels had to be replaced. They went with a cheaper wood that didn't match the rest of the flooring and didn't even run flush with the cabinets. Another ex: the AC kept kicking off. Mechanics would come to "fix" the issue. We later found out, they were putting a bandaid on the problem. Our AC went out again for over 5 days in the summer. We asked if they would pay to relocate us temporarily until the AC was fixed. They said no- it was my spouse, cat and myself living in a space that was 90°! As they were fixing the AC, construction took over the living room making it uninhabitable- no compensation, just an experience of cleaning up after the repair. As we moved out, they came up with ridiculous fees (processing, admin, cleaning). When we moved out, the unit was cleaner than moving in. This company does not care for their tenants. I've heard horror stories of how they have treated others but I was being hopeful. This company is full of inconsiderate managers, often with attitude problems, as well as hidden and made up fees. Would not recommend. Rent if you dare.