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    Platinum Auto Firm

    1.0 (2 reviews)

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    2 days ago

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    Healey Chrysler, Dodge, Jeep, Ram - BROKEN DASH - THEY NEVER SAID ANYTHING!

    Healey Chrysler, Dodge, Jeep, Ram

    (52 reviews)

    I wish I could leave 0 stars. Took my truck in for some ck engine light work. Long story short, 26…read moredays later I get my truck back. They never called me to tell me the truck was going to take longer - It was I who called them for updates. Every update consisted of "waiting on parts". Meanwhile I'm struggling to find rides to work... So the truck comes home after I've bought a new car as I was tapped out on rides and desperately needed transportation. I at one point even asked for a loaner - was told they could rent me a car at $50.00+ dollars a day. Unreal! Enterprise is cheaper! When the truck was finally ready I was at work and my wife was kind enough to pick the car up. Then the truck sat for 3 weeks. I finally needed it to go to HD for lumber and when I got I'm like - oh SNAP guess what I saw? My dash all BUSTED UP! I looked at the receipt and it turns out they did recall airbag work and never said a word to me. This was UNAUTHORIZED work. Recall? Ok fix it, but at least TELL ME! I drove straight to the dealer. The service dept manager was out and they led me to the dealer asst manager (I think). I explained the situation and he harped on the fact that 3 weeks had passed. I explained that it sat for 3 weeks because they had taken so long to fix it that I got another car and didn't have to drive the truck. I informed the big man that if the dash didn't get fixed it was a big effin problem for me. Apparently this touched a nerve, as I was told if I "cursed at him again" he will just tell me to leave. I told him I'm pissed my truck came back the way it did, and what did he expect?? He continued to have hurt feelings so I let it rest. He looked at the truck and said it shouldn't be an issue. This was the attitude he should have had from jump. Ten phone calls and over a week later they say drop the truck, sashboard part is in. I drop the truck and the next morning I get a call from the service department asking why my truck is there. Are you effing kidding me???? They fixed it and I got it back the next day. This was a HORRIBLE experience and I promise I will never even CONSIDER spending another nickel there. The incompetence was astounding, the employee attitude was hostile, and the honesty was ABSENT. HEALEY DODGE WILL DO YOU DIRTY. If you go there after reading this then you deserve however badly they treat you. STEER CLEAR! DANGER! STEER CLEAR! DANGER! Look at my pictures and think, "How could they possibly give a car back like that???"

    Jason Perez was amazing! The process couldn't of been any smoother! He is very knowledgeable,…read morepatient and funny!!! Steve from finance was great too! We used him with our previous lease, he makes the process so easy!

    Platinum Auto Firm - car_dealers - Updated May 2026

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