After an honest fella backed into my car I took it to Jimmy's. They made it perfect! They also…read morecleaned and washed my car. I no expectation of them going that extra mile. Wonderful service .

DO NOT BUY A CAR FROM JIMMY!…read more Bought a car from Jimmy's about a year ago. Driven it less than 1000 miles since and have already had to put over $3000 into the car for repairs. Shortly after purchasing it I noticed a clicking sound (within the 30 day State lemon law period) in one of the wheels. I took it in to have him fix it (I dealt with owner Jimmy for everything) and he assured me nothing was wrong. Gave me some BS about 4-wheel drive... He was also very defensive and a bit confrontational about my concerns with the vehicle. I am now paying out the ear to repair an issue related to that very sound I brought up with him. This is just the latest in a long list of repairs I have had to make. Go elsewhere.

I have a special needs friend that has been taking his small mule truck for repair to Ketcham…read moreMotors for the past years. I have only known him for about 1 year. The first time they had it in their shop, since I have known him, it took him over a month to get it back. One month later it had to go back for more repairs. Just recently the truck stopped running again. He had it towed back to Ketcham Motors. After a few weeks at their shop he finally got it back. The very next day it wouldn't start. He is having it taken to another repair shop, but my friend called them up and asked for a refund. They said they would refund him, but as of yet they haven't done it. I am no mechanic, but I know my friend has been taken advantage throughout his life because of his disability and I believe that Ketcham Motors is doing the same damn thing. I would never recommend this joint to anyone.

From the owner: Used car sales and car repair. Sales and service power…read moreequipment.

This dealership is a class act, and that's rare among car dealers. However, the true test of a car…read moredealership is how they handle the customer when they have a problem. Dealing with people who are happy is easy, dealing with people who have a problem with their vehicle is a much harder feat. I had an issue with my brand new 2014 Subaru Forester and I truly feel that Mid Hudson Subaru did everything in their power to help me from initially attempting to fix the issue and then finally working with Subaru to replace the vehicle. Leadership starts from the top and Peter Maher, the owner, exemplifies that. Every promise he made me along the way, he honored. That's very respectable in my book. The manager, Kevin, is also caring, helpful and not your typical car dealer manager. Mid Hudson's sales team is great and Michelle is the best car salesperson i've ever dealt with. She knows the cars, doesn't play games, gives you a great price and makes buying a car an easy and pleasurable process. The service department is also really good. Rob Bosch is the manager and cares about his customers. I've dealt with him directly several times and the guy really wants to help you. I can't say enough good things about this dealership and I actually recently went back and bought my wife a Legacy.

Had our 2025 Forester in for service back in June and received a list of work to be done for the…read morenext service. I've reached out to the service department several times over the past 2 months to get the costs itemized vs. their one quote for the following: OIL CHANGE TIRE ROTATION ENGINE AIR FILTER CABIN AIR FILTER BRAKE FLUID FLUSH FRONT AND REAR DIFFERENTIAL SERVICE The service department is VERY difficult to get ahold of therefore I will be going elsewhere for my service needs. Service rep did reply however I had to use the above info in my last request, for which I did get an apology. However, their service fees are quite high and no way will I be treated poorly for top dollar.

I picked up a fleet car today at Hudson Valley Volvo. It's over two hours from where I live, but it…read morewas worth the trip. I've had several fleet cars over the years...and most of them included very unpleasant interactions with less than happy salesman dealing with someone that doesn't provide a big commission. Well, that wasn't my experience today. Perry was absolutely wonderful and spent an extraordinary amount of time with me to go over all of the car's features and made sure everything was perfect and in working order. I went out of my way to thank him for being so nice, accommodating and helpful. If you're looking at purchasing a Volvo, go here and ask for Perry. Great guy (and a Beatles fan!).

So we had a great salesman, Perry, who has retired. We leased our car and decided to buy it. Not…read moreeven seconds after the ink dried on our auto loan, every light was showing up. It looked like a Christmas TREE. Brought it to SIM(who is wonderful) Sim said I think it has water damage. They offered no car to use. This happened on a Tuesday, and on that Friday, I finally got a little XC40 to use. No one in the service department answers the phone. You have to leave a message. We called, and my husband emailed Brian Coughlin, Mr. CEO, not a word. CRICKETS. So finally, after leaving 3 messages today, I received word that my car was coming home. I have my car now, finally, after over 2 weeks. I'm not sure what happened to it. Hopefully, it never happens again. They told me it was fixed, time will tell. Can you imagine being the CEO and not answering an email or phone call? The main concern is that I sold 3 other cars for them. My brother, my neighbor, and my neighbor's parents. I will never suggest anyone to shop at Hudson Valley Volvo again. EVER! Take a nice ride to Danbury or Albany, but please steer clear of this awful dealership. Again, it's HUDSON VALLEY VOLVO! Brian Coughlin is the CEO who does not care about customers at all! Karen and Ron Dreiser Port Ewen NY 12466

This is the 21st century looking dealership that opened recently, replacing the in Beacon…read more It's clean, inviting and big! They have EV's on site for a test drive. Unlike a certain well known EV automobile dealership in Mount Kisco. There are new and used - previously owned vehicles. I should've taken pictures, but I didn't this time

HEALEY WILL LIE AND STEAL! I went to Ford with a false diagnosis, saying that Mavis believed the…read moretransmission was not in park due to a specific error. They fixed it and charged me well over a thousand dollars. The problem continued, and when I went to get my money back, they said they had no record. Not only was Mavis wrong about the diagnosis, but so was Ford ALSO. PLEASE SAVE YOUR RECEIPTS AND RECORD EVERYTHING; THEY WILL ROB YOU IF THEY SEE AN OPPORTUNITY TO DO SO. In the end, it was a recalled item, and I still have not received money back. PS. The man's/mechanic's aggravation trying to diagnose the issue on my car when I watched the dash cam was unsettling.

I never cared for Brownell Motors they always came off as shady car dealership that had salesmen…read morethat were condescending and the service employee where you give your key at the desk had poor customer service skills, and nasty mechanics. I only stuck with them because it wasn't my car, but a family member's car that they let me drive to work and school. I'm glad they are no longer in business always felt uncomfortable going to Brownell Motors.

The Saab and Lincoln dealership may be gone, but Brownell Motors continues to operate one of the…read morebest service departments in the Hudson Valley. Knowledgeable and honest almost to a fault, they've bailed me out on numerous occasions over 15 years, and for me it's worth the half hour drive to know that the job will be done right. Now if only I could buy another new Saab...