Their service is fine, though ridiculously overpriced. They recently jacked up their oil change prices and I got to the dealership to find that they now have a 3% surcharge on credit cards on top of the jacked up prices. Would have been nice of them to tell me that before I showed up and surrendered my car to them. The things that made it attractive for me to take my car here for servicing in the past have gone by the wayside and I will not be coming back here again, either for service or to buy a new car. Stay away if you want service or pay the price. read more

My wife and I had a great experience purchasing a Forester thanks to the excellent customer service and professionalism I received from Jamal Pollard. He guided us through the entire process, explaining things clearly, making sound recommendations that informed my decision making, and assuaging concerns with practical advice. I found him to be open, honest, and trustworthy, with many years experience and thorough knowledge. He was integral in finding the right purchase for our needs. I highly recommend him. I also want to thank the manager Trish. She was kind, helpful and perfectly complemented Jamal in making our Mid Hudson Suburu experience a great one! read more

I have been a customer for years, but today after getting an expensive repair, I was told that if I paid with a credit card I would have to pay an extra 3%. On an expensive repair that was a significant sum. i was not given an option to mail a check. I had to pay to get my car. I was so upset. I asked who I could complain to and was told that a lot of people had complained and they could not direct me to anyone to complain to, thus this posting warning others. They are already more expensive than the competition. An extra 3% is a deal killer. read more

Car was finished when promised. Always reliable service and staff is helpful and polite.

Consumers should proceed with caution--don't let the polished, welcoming atmosphere fool you. It's important for consumers to be aware that service advisors at many dealerships, including Subaru, often receive commissions or bonuses based on the services they recommend and sell. While compensation structures vary, it's common for advisors to earn a percentage of the total service cost or receive incentives for upselling certain repairs. Unfortunately, this practice can sometimes lead to conflicts of interest or unnecessary recommendations--something I experienced firsthand. In mid-June, I brought my 2010 Subaru Outback to Mid Hudson Subaru for an evaluation. Based on their recommendations, I invested $3,734.63 in repairs. Less than three months later, after moving to a new area, I took my vehicle to another Subaru dealership for a state inspection, as my previous one had expired. To my shock, the car failed inspection due to a severely rusted-out subframe with visible holes--an issue that had not been disclosed to me during the earlier evaluation. Additionally, the repairs performed by Mid Hudson Subaru had already begun to fail. Despite contacting Mid Hudson Subaru about the situation, they have refused to refund the cost of the repairs. This experience has left me deeply disappointed. Their friendly and professional demeanor turned out to be misleading; they prioritize profits over transparency and quality. read more

This place is a joke. Needed to come in for a Thermo Control Valve replacement. Called ahead first, and the person on the otherside didn't seem to know what that meant, so she told me to come in to the dealership, and that they would know what to do. Of course when I get there, the mechanics outside say it should be no problem, and could get it done today, but when I go inside for the paperwork, the lady there tells me, I have to make an appointment for that, and was not gonna budge. On top of that, she tells me that they outsource to another company who answers the phone for them, so whatever I heard over the phone with them, more or less, doesn't count for anything. So no, don't bother bringing your car here for any type of service work. read more

Had an excellent buying experience start to finish. Our salesperson, Jamal, was knowledgeable, patient and helpful. The manager, Joe, is a customer service gem. Rich, in finance, is straight forward and friendly. Great team! Love my new car. Thanks! read more

Just avoid this entire dealership. I have bought several new cars from them and have been talking in to buying packages including this crazy 'maintenance' package. Other dealerships tell me that the package could be used at all dealerships but this one makes it good for their dealership only. The package requires that I prepay for several inspections. I asked if I had it done somewhere else, would they reimburse (as they should). They said no. That response sums up everything they are about. Avoid the packages or better, avoid them. read more

Through their website I put all of my information in for a quote. I quickly received phone calls and emails from them like a lot. I can understand one call or one email but it was incessant. I've decided not to do business with them. I also started receiving spam calls for loans!!!! 4-5 spam calls a day! Beware they might give out your information. read more

Been in several times and gave them several tries. Will never go back. Had more than one vehicle in there and the disappointments have been astonishing. I have given every benefit of the doubt each time up to and including speaking with the latest service manager who asked me to trust him so i did. Big mistake! My children went in and got hosed for a grand in work they never went in for. All upselling big ticket items.Then a few days later the car had issues and wouldn't you know it - Ohh thats needs more work, after a thousand dollar in repairs now it has problems it didnt have when it went in and needs another seven hundred in work but we did something so you only need to pay for parts to the tune of $700.00. You cant talk to anyone unless you go there and get in their face. They wont take phone calls and all you get is text after text after text and more attempts to upsell you things. I was asked to trust the newest service manager after he called me due to my last scathing review so i did.I called and was told hes to busy to speak will call back, he never did, called back and was told he cant come to the phone what is this about and who is calling. I just hung up and will never go back. I am convinced on both cars I had in work was shotty at best and add on services were overselling for profit and most if not all were either not needed or billed and not done. . DO NOT TRUST THESE PEOPLE. GO SOMEWHERE ELSE EVEN IF ITS GOMER PYLES GARRAGE! If I could rate them in negative stars I would Finally went and pulled my car out and upon arrival the service advisor wouldnt even speak with my children, just go over there and get receipt and keys. Like they couldn't be bothered seeing the cash cow was departing! In summary, 2 cars in, multiple times, damaged my wheels, oversold services some of witch I truly question if they were done or not, sent pictures of things needed that were allegedly of parts form my car but could not have been because shapes were different than what my car takes and more. (sent picture of rectangle dirty air filter, problem is my cars filter is square just to name one thing) At least when the James boys robbed a train or stage coach they made the threat real, these crooks just want your money! If you want $700.00 for additional repairs I didnt need when I came in and was over sold $1000.00 of service days before that now leave me with mechanical problems I never had before at least i deserve a phone call and a discussion not a dam text message. Inconsiderate and rude to say the least. so the the management and dealer principal, have no fears you will never have to text my family again, you just lost 2 customers and I plan to share my experiences with as many people as I can. read more

They were good years ago.. Took my vehicle in for diagnostic on Sunday.. They never called to tell me they were checking the car not once.. I placed a few calls.. Monday afternoon and still no one was able to give me an answer .. after a few calls to them they called and said no one has checked the vehicle to give them another day because one of their technicians wasn't feeling well. Okay so I agree again no calls all day Tuesday. So here I go again calling them.. few times.. So I get a manager that tells me his technician has left for the day..Bear in mind no phone call to tell the what's going on..Then they proceed to tell me a Manager had to do the diagnostic on the vehicle.. okay fine. So they said call them back on Wednesday so I did no one was able to give me an answer as to what's best..So I call again and decide not to proceed with Mid Hudson Subaru and to please have my vehicle ready to pick up.. I get it .. It's a 2012 has some mileage reason for taking it in , It was making noise.. okay they said transmission with some other repair it needed.. But now I have another noise that wasn't there before I dropped it off.. So tell me how efficient are they.I will never do business with them ever., They were good 12 years ago.. When they had a sales person name Michelle.if can give them no stars I will.. read more

I have to say that after a long wait I finally found a car I wanted. I got a great deal and everything I wanted. Special thanks to Danielle internet sales manger, Terrance the general manger and my salesman Gary for helping through the whole buying process. This is my 4 Subaru from Midhuson. read more

Mid Hudson Subaru - Car Dealers Near Me - Wappingers Falls, New York

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My husband and I have been loyal customers since 2018. Like many, we were financially affected by COVID-19. Our lease on our 2018 Forester is up in February, but our 2019 Crosstrek lease is not up until 2022. We wanted to see if there was any possibility for us to have our leases bought out by the dealership so that we can decrease our overall monthly costs and downsize to one car. When we arrived, we were told by sales manager,Tom, that salesman, Bill was very busy, but would get to us as soon as he could. We absolutely understood, he's a busy guy, we appreciate his time. Bill immediately was all over the place when he greeted us. He seemed preoccupied with 5 other tasks, which is fine, but he did not tell us to come back when it would be more convenient for him. He insisted that we stay and wait. Once Bill did get around to taking time for us (after about 20 minutes), my husband explained our situation, but also emphasized that we would like to take advantage of the added safety features that the nicer models of Forester have. He asked us what our monthly payments were currently, we said around $600 total for both cars. I believe that this was all Bill heard. He did not hear financial hardship, he did not hear that we're looking to downsize to one car because of the financial hardship. He did not tell us that we couldn't get a nicer model of a Forester for a low monthly. He asked us how much down we would pay, we said that is dependent on how low we can get the monthly cost down to. For about 30 minutes he was engaged enough to get an appraisal on our existing cars (which if I'm not mistaken, he gets a commission on the resale of). After two hours, the price he quoted us was upwards of $600 per month FOR ONE CAR!! Bill did not listen to a word we said. He just heard $600 a month is what we were currently paying, and that he could get us to pay the same. I will take responsibility for the fact that my husband said that we would want a 25k per year mileage. That was a miscommunication on our end. But if Bill truly wanted to give us all the options available to us, he would have presented multiple mileage range options with multiple Forester models. But he didn't. When I voiced this concern to Bill, he was very terse and condescending. It was very clear that he felt we were wasting his valuable time. Tom also decided to chime in from across the room with some condescending comments about mileage and the amount of damage on our existing cars. All either of them had to do was listen to what we were asking, but they didn't. I think they saw us as a couple of stooges that they could get three easy commissions off of (two for the resale of our cars, one for the down payment on the new lease). Clearly if Bill is this busy, he does not need our business. I understand this is a financially precarious time for everyone. It's not fun, and I empathize with the fact that Bill and Tom and the rest of the sales team are risking their lives every day to service our community. I appreciate that. That being said, spending two and a half hours risking virus exposure to my husband, my son, and myself, only to be condescended to is an insult to loyal customers. My husband has previously filed formal complaints with the head of service because we paid monthly service costs only to NEVER be able to make an appointment in a timely fashion. They also completely missed a bent transmission shelf upon inspection after we had an accident with one of our cars. But we never had an issue with sales. I guess we should have just read the rest of these yelp reviews, they're pretty awful. Congratulations, Mid-Hudson Subaru, you lost another customer in the middle of a recession. read more

Extremely frustrated with the overall purchasing experience at Mid Hudson Subaru, and especially disappointed given the hundreds of other positive reviews. My husband and I visited Mid Hudson Subaru with his mother (my MIL) on Saturday, June 13th to help her purchase a used Subaru. She's a nurse that works in the Bronx, and was using Metro North for her daily commute. She unfortunately contracted Covid-19, was in the ICU on a ventilator, and thankfully recovered. After this horrible experience, we made the decision to purchase a vehicle so that she could avoid public transit. We came on a very rainy day, and were aided by Roger in the purchase of a used 2016 Subaru Outback. We negotiated on the price (originally listed at $18,450), settling on $17,850. Because the financing office was closed on Saturday, we were told to come back the following week for lease signing & pickup. On the day of pickup (a week later on Saturday, June 20th), my husband and his mother were rushed through a review of the contract and missed that the price was invoiced at $18,850. He also noted that the mileage was 150 miles greater than the previous week. It was an unfortunate oversight and the contract was signed. Several days after the pickup, he mentioned that the invoice seemed wrong in the back of his head, and he asked me for the original ad. That's when we confirmed the discrepancy and we assumed it was a honest mistake of adding an additional $1,000 to the negotiated price. Remember, original price on the ad: $18,450, negotiated price: $17,850, invoiced price: $18,850. Both my husband and I called Mid Hudson SEVERAL times over the following two weeks, asking to speak to the finance manager. We were directed to leave messages on her inbox as she was out on vacation several times, and told there was no one else to handle the case. She failed to return our call despite me leaving a very detailed voice mail, my husband leaving a very detailed voicemail, and several phone calls where we explained the situation to the various receptionists. On one of those calls, we were informed that Roger (the original salesman) was no longer working at Mid Hudson Subaru. Finally, two weeks later we made the drive up from Manhattan and lo and behold there were no finance managers on site. A few days later, we called again and spoke to the manager on site, Tom, who confirmed that David (my husband) spoke to him at the last visit and expressed incredulity that the issue was still not handled. He assured us that he would speak to the finance manager and get the matter resolved by the following Monday (July 6th). It's now been over a week since that last phone call with Tom. At this point, I have to believe that they are purposefully dodging our phone calls and visits and are resolved to cheat my MIL out of $1,000. It's not the amount, it's the principle -- and that fact that over several phone calls and visits we were assured that they were aware of the mistake, would rectify the mistake speedily, but have yet to take any action or give any updates. BEWARE -- they take might take advantage of you. To add on, my MIL expressed that she felt they were being dismissive because she's older, Asian, and doesn't speak perfect English. BUT, she absolutely understands what's happening. Their next target could be your mom, aunt, or you. We are still in the process of trying to settle this matter, and I will be filing a report with our financing bank (Chase), the BBB, and local outlets & authorities. read more

Sales process was probably 3/5 stars, however I am thoroughly disappointed with their service. My brand new car needed a part replaced, which was diagnosed at my first oil change. They said they needed to order the part. Almost two weeks later and no call. Nothing. So I called them. "Oh your part is here, we tried calling." No you didn't. Well, bygones, let's make an appointment for this, which should only be an hour. Only to be told that I'll have to wait FOUR weeks to get in FOUR WEEKS?! What?! And the person on the other end of the phone didn't seem phased by this. Are you that in-demand that people actually wait FOUR weeks to get their cars fixed? With that, I will be picking another dealer to do my service. I don't care if I have some more free oil changes with this dealer, I will gladly pay for someone who cares about my car and my time. UPDATE: I was contacted by Mid Hudson Subaru after leaving this review and offered a rental car in order to move up the service date. I had already scheduled with another dealership to diagnose and fix the issue with my car. After a quick look at the car, the other dealer found that it didn't need a part replacement, but instead that something was unhooked in the door, causing the lock to malfunction. Mind you, the day that Mid Hudson Subaru had my car, they had it for at least six hours, only performed an oil change, and were unable to properly diagnose a simple issue. Unfortunately, Mid Hudson Subaru has lost my confidence. I should also note that their service department waiting area and friendliness of their staff is far inferior to that of the competitor I ended up taking my car to as well. On a positive note, I have found a location that I feel comfortable at, and for that I am grateful. read more

Wife and I went in to buy a car. Long story short they told us they would not sell us the car if we didn't buy their stupid extended warranty. I was dumbfounded. They try to say that everyone is selling the cars above MSRP and the way they're doing it is they're forcing us to buy the warrant or you can GTFO. Went down the road and got the car we wanted anyways. Terrible business practice. read more

Had a wonderful experience today with a young salesman- very pleasant to work with, proceeded to confirm the deal. Asked to put $5000 down, and finance the remaining 30000.00 through my personal bank USAA (loan was approved, rate approved and dealer fund request sheet printed) the manager and finance manage refused to take my money as they did not want to do business with USAA. It is a shame that Mid-Hudson Subaru doesn't support Veterans or USAA members. I guess some people forget who protects their freedoms. Please do not give them your business, they don't deserve it. read more

I just bought a 2019 Subaru Forester, I dealt with Wayne in sales, he was top notch. Friendly and easy to work with the dealership is immaculate and well run. They work hard to make sure they can get you what you want and lastly they do honest business. If your looking for a Subaru you need to go here and if your in the market for a new car check out the Subaru's they are solid choices. I've never been happier buying a car and dealing with a sales rep or organization. I got a great price better than I expected so I will be back. read more

I have never been so upset with a business... I came into the dealership with my sister who was in the market of purchasing a new WRX. The salesmen treated her like an idiot, and dismissed her questions several times. Employees were not helpful and refused to allow her a test drive a WRX model. The salesman smugly stated, "drive the Impreza, its the same just slower". After attempts to down sell her into a basic Impreza model (I'm assuming due to being a girl) we left in disgust. That following weekend my sister and I went to Danbury Subaru, where not only were we treated with respect and allowed to test drive the car - we purchased a new WRX from them the same day. I would not reccomend Mid Hudson Subaru to anyone, and will be taking our new WRX to Danbury for future service. read more

We just leased a 2020 Subaru CrossTrek. Tom and his team made it happen with clarity, integrity and professionalism. We studied and compared, and looked on-line and at several other dealerships, and are pleased with the decision to make it happen at Mid-Hudson, --- and appreciative of the support provided by Gloria and Roger. We took our time and are admittedly not the easiest customers, so it's a credit to them! Steve from Cold Spring read more

Mid Hudson Subaru - Car Dealers Near Me - Wappingers Falls, New York

The heater fan not blowing properly on October 22nd in my 2015 Subaru Crosstrek. I called Mid-Hudson Subaru that day because my vehicle is under warranty. The next available appointment was about 2 weeks away on Nov 6th. I brought the car in on November 6th as scheduled. That day the heater fan was working fine. Although I paid for an extended warranty, the best one they had, Subaru service charged me $51.04 to tell me my heater fan was working fine that day. Lessons learned. Don't bring the car in unless the problem is happening at that moment and can be duplicated. Also, be aware that even though you may buy an extended warranty, other fees still apply. Ask about the deductible for warranty repairs and know that if you bring your car in and nothing can be fixed that day you will charged the hourly rate for a technician to look at your car. read more

The previous owner sold the business to someone else, the quality of the service department has gone down since then. We notice certain things they won't do like they use to do or they won't do to certain customers. It seems like everything is backed up you drop off your car off you won't get it back for a while. read more

UPDATE: we went to pick up our car after it was done being fixed and there was money stolen from our center console ! additionally , a phone charger was taken also. our stuff was tossed around and we knew someone had been rummaging through our belongings! DO NOT BRING YOUR VEHICLES HERE! the employees have no regard for anybody, and not once did anybody apologize! we filed a police report , a claim with the Better Business Bureau , and contacted Subaru of america. the owner refused to call us , so we contacted him explaining the situation and he had the audacity to hang up on us. we contacted subaru of america again and they will be taking action, we may also hire an attorney. i would give one star if i could . never have i encountered a car dealership so unprofessional and disrespectful. my 2017 cross trek broke down , the starter blew . first of all this car is 2 years old and that should not be happening number one . so we called for a tow truck to bring it to mid-hudson . when we called subaru and asked for a quote they very rudely said " you'll find out when you get here" excuse me? how rude , but ok. so we arrive at subaru and the employees in the sales department acted like it was our fault the car broke down! we asked for a loner and they said nope sorry were swamped here , like it was our fault. then they continue to tell us it may be 2 days before they would even look at the car! we said that sounds like an issue in your service department , not our fault . so we can ended up paying for a rental out of pocket . now, the car is only 2 years old and a starter is not covered out of warranty! so when we get the car fixed , we are looking to purchase a new subaru at a different dealer! we told them how we were treated there and they could not believe it. needless to say we are contacting corporate and letting them now how terrible this place is . i recommend everyone stay away from this place ! read more

Chris Turner who bought out Mid Hudson Subaru decided to change the Simoniz contract with out notifying costumers. Now as someone who has this contract and need service, I am being set of the a new business to work with. I now have to spend two trips out to the autobody shop to have and "estimate" done, when I hold a lifetime warranty. No explanation to why this has changed and why I am now inconvenienced twice. Chris Turner doesn't care about his customers. read more

Walking in and not even a hello or can I help you? Wow, big difference since I have purchased a car from them five years ago. Oh well, i will be taking my business to a different subaru dealership! FYI their service department is god awful! Brought my subaru there for a recall and in return they broke parts of my vehicle in the process! Please I own over three subaru they have become the worse dealership in the area! read more

Mid Hudson Subaru - Happy holiday from the worse subaru dealership! - Car Dealers Near Me - Wappingers Falls, New York

Without a doubt, the best car buying experience of my 56 years on earth!!! Simple, stress free and a fun family atmosphere. Trish Is fantastic! I left feeling comfortable about every feature of my new Outback. Thank you everyone! read more

Made an appointment for a Saturday morning for my second complimentary oil change. My wife and I walked in at 10:17 for a 10:30 appointment. We stood at the entry awkwardly for about 5 minutes before our presence was even remotely acknowledged. I made it clear all I needed was the oil change. The waiting area was clean. There does lack a coat rack. This led to seating being taken up by people's belongings without them being there. We finally get out of there at 11:50. This is for an oil change. I would've been done if I did this myself. You get what you pay for. Mind you, this is complementary when I purchased the vehicle here. I don't really ever see myself coming in here for oil changes. If I do, it'd definitely wouldn't be for convenience. Boy, I can't wait for the Subaru Customer Satisfaction Survey! Time and convenience, or lack thereof, 1 star on a scale of 1 to 5. Quality of work is what should be expected - 3 stars. read more

My friend and I (who is a lifelong Subaru owner) were stuck on the side of Rte. 84 in Newburgh, New York, in her disabled Subaru Forrester. We needed to be towed. I realize it was on a Saturday morning, during COVID. I called this dealership and desperately asked if we could have the car towed there. We were willing to pay the extra mileage for towing because she trusted a Subaru dealership. I was told the earliest time would be Monday. We were enroute from Pennsylvania to New Hampshire. We called a local auto repair shop (Mitchell's). It turned out to be a broken spark plug wire. In and out in under 30 minutes. No trip interruption, car rental, etc. Thank goodness for Alvin at Mitchell's... no thanks to Mid-Hudson Subaru. read more

Very rude personnel in the parts and service department. I know it is a hard time right now but we are all in this together. You never know what the other person may be going through. read more

I had a great buying experience here! However, I had two maintenance issues that were laughed off or never addressed, and therefore, I will never go back. First, they mispronounced my name and spoke to the wrong person about my car. That person agreed to a new air filter. I would've just changed it myself, given the option. I overheard the conversation so when I found out about the charge, I told the customer service rep, and he actually laughed at me! I decided just to eat it and didn't fight the charge but I should have! In the summer of 2016, I had an oil change. Shortly after, my neighbor noticed a puddle under my car. I figured it was from the recent change. I went on a long trip where, after being parked for a short period of time, the puddle under my car was significant. I called Mid-Hudson as soon as I got home. I explained that I had an oil change done there recently and that my car now seems to be leaking oil. The rep said they couldn't get me in for TWO WEEKS! I said it was important, especially because I commute 80 miles a day, but she said it was the best that could be done. I took my car to Meineke that evening where Mike immediately got my car in, even though they were less than an hour from closing. The mechanic said my oil plug was a turn and a half away from falling out. And he said my oil hadn't been changed any time recently! I still had issues with my car for the next 3 months and put hundreds of dollars into possible fixes, none of which fixed the vibration when driving in the cold. Ruge's Subaru finally found that my transmission fluid was 2/3 empty! So, although I don't have absolute proof, someone at Mid-Hudson seemingly drained my transmission fluid instead of changing my oil and left my oil plug ready to fall out. That could've caused so much damage and even injuries! I have sent at least two letters to Mid Hudson Subaru and never got a response. If you have a choice, find a garage that will actually care about you and your repairs, and that makes sure the work is done right! read more

This dealership is a class act, and that's rare among car dealers. However, the true test of a car dealership is how they handle the customer when they have a problem. Dealing with people who are happy is easy, dealing with people who have a problem with their vehicle is a much harder feat. I had an issue with my brand new 2014 Subaru Forester and I truly feel that Mid Hudson Subaru did everything in their power to help me from initially attempting to fix the issue and then finally working with Subaru to replace the vehicle. Leadership starts from the top and Peter Maher, the owner, exemplifies that. Every promise he made me along the way, he honored. That's very respectable in my book. The manager, Kevin, is also caring, helpful and not your typical car dealer manager. Mid Hudson's sales team is great and Michelle is the best car salesperson i've ever dealt with. She knows the cars, doesn't play games, gives you a great price and makes buying a car an easy and pleasurable process. The service department is also really good. Rob Bosch is the manager and cares about his customers. I've dealt with him directly several times and the guy really wants to help you. I can't say enough good things about this dealership and I actually recently went back and bought my wife a Legacy. read more

I recently called their service dept. & spoke to Amanda to get appointment for minor exhaust work on my 2009 Outback. I had previously gotten a estimate for $ 400.00. She said I was all set for the following Monday. The next day I get a text saying parts & labor would be $ 1,410.00+ and said parts would have to be ordered, I was shocked at this and called her back. I said that price was wrong, & not what I previously had been quoted, he got an attitude & said that is what she took off service sheet. I told her (Don't order the parts). I then had exhaust repaired at American Cycle in Peekskill for $ 424.00! read more

I just bought a new 2020 Forester from Mid-Hudson, and I could not be happier. Tom the manager and Lauren our salesperson were helpful and accommodating, and we love our new car. I would definitely recommend. read more

Their service department is seriously lacking. I called to try and get an appointment on January 22 2019 to address a AT Oil Temp light showing on my dashboard. I was told the next available appointment was February 5. I was planning on buying a Subaru for my next car when the time came but if this is what I can expect of their service department I'll look elsewhere, read more

I came in looking to buy a new a new Forrester. While initially it was an okay experience, once I left the dealership the nightmare began. The salesman wouldn't answer my questions. Somehow my interest rate managed to Double 2 days after my visit. I wanted to purchase but I let him talk me into a lease. After thinking it over I went back to purchase. I later had this change of mind thrown in my face. I changed my mind about the color too and that was thrown in my face. The shady salesman who not only ignored my questions but seemed annoyed by them, asked me to take delivery on a certain day. I agreed and tried to find out what time, and was old they were too busy for me. He then argued that he never told me I could take delivery on that day even though I still had his email saying I could. He then threw it in my face that he found me a car and brought it in from another dealership so I wouldn't have to wait for an order. ( Big deal, it came from Danbury). Excuse me but if I come to you looking for a car and you find one...isn't that your job??? I heard several times from him about how busy they are. Well apparently they were too busy for my business so I took my business elsewhere. I reached out to the sales manager who never even acknowledged me. She just passed me on to the General Manager who also never acknowledged my complaint. All he said to me was your car is here, when do you want to pick it up? He showed no concern for my experience what so ever. Wow. Really? Not one of the three people I dealt with made any apology for their poor, shady customer service. Anyone in the area looking for a Subaru, go to Brewster Subaru. When I told them about my experience THEY apologized though that was completely unnecessary. I got a better interest rate, a better trade in, upgraded the trim and added a bunch of accessories. After all that, I paid LESS than the "deal" I was offered at Mid-Hudson. So evidently their customer service is not only horrible but they rip people off too. read more

I've purchased my 2008 Impreza here and consistently every time I come to this place for service with an appointment, I spend the entire day there. First when you walk in, no one looks at acknowledges you and they'll discuss amongst themselves, "are you going to help her?" "No, I'm busy" "well I am too" and I just stand there saying Hello to no one who will respond. This business model is unacceptable but it works for them because all you see is 80 year old retired people in the waiting room so sure, they can sit all day and have their time wasted. In addition, whenever I call to make an appointment the next one available is 2 months later. If you placed a sticker on my car telling me my oil needs to be changed at a certain mileage, guess what? In 2 months, it is way overdue. So I now go to my own mechanic because this service model would've caused my car to fail early which they want so I can buy another car from them. My entire family has purchased a total of 5 Subarus from this place so they have enough of our money. Recently there was a burning smell in my car and my mechanic told me my head gaskets were leaking. So I called Mid Hudson to make an appointment just to get a second opinion. The woman on the phone Amanda, told me to come in as soon as possible, don't make an appointment because of the burning smell. Great. I come in 2 days later (which means I took a day off from work because I know this place will take all day), and Jonathan gives me attitude for not having an appointment so he can't guarantee they'll even look at my car. ARE YOU KIDDING ME??? So I wait. from 11am until 3:00pm and then I call someone to pick me up for a medical appointment I had at 3:30. Then they call me back and say why'd you leave? BECAUSE MY TIME IS VALUABLE. If you want me to sit her for an indeterminate amount of time...pay me, or provide a rental. Either way this place is the WORST business in the Hudson Valley. The sad thing is I love Subarus and I'm in the market for my next one, but I will NEVER do business with Mid-Hudson Subaru again. There's been a pattern of disrespect. Oh and yes there's a recall on my car's passenger airbags. Its been recalled over a year ago but the next available appointment is in DECEMBER. So the representative stated she will call me back when they have time to fix it...YOUR COMPANY RECALLED THE VEHICLE! Your job is to fix it ASAP whether that involves hiring more people...i don't care. It's not my job to figure it out. Its yours, oh but the recall is free, so no one is rushing to work on that. They recommend I don't let anyone sit in the passenger seat. I didn't pay for a 4 passenger car, I paid for a car that seats 5. And isn't Subaru synonymous with safety. I've put up with this nonsense for 9 years. I'm done. read more

Great Experience! Jose was my sales person and he was nice, I did not feel pressured by him, and we were able to find the right car for me! I literally spent 6 hours there trying to figure which car would work best for myself and my budget and I did not feel rushed one bit! read more

I purchased my Forester from this location about a year ago. The salesman who took care of me was as accommodating as he could be and I left with an approved loan and a new to me car the same day I walked in looking for a new vehicle. However, my car needed new tires a few months later, which was a surprise to me. Aside from the tires, the main reason why I'm writing this review is because it is exceedingly difficult to get a service appointment. It was very frustrating to get an inspection appointment, and the only reason why I was able to get one that actually worked with my schedule was because I was super persistent and asked to leave a complaint. The reason why I'm leaving two stars instead of one is because of the salesman who initially worked with me and the second person I spoke with while trying to get an inspection appointment went out of his way to accommodate me. I really wish I could leave a better review. *Note: I left a review earlier in the week that was taken down because I also left an unsatisfactory review for another local Subaru establishment. It would have been nice if a rep from Subaru contacted me instead of asking Yelp to remove my reviews, which were honest accounts of frustrating customer service experiences. Further note... In response to the manager's reply, I do assure you I purchased my car from this dealership about a year ago, and Subaru's records should indicate as such. I apologize if I got the name of the salesman wrong. I would appreciate it if the manager reached out in a way that was helpful rather than defensive. I would be happy to update my review if I feel like I'm being taken care of and respected as a customer who purchased a car from your dealership. read more

I recently leased a 2019 Crosstreck from this dealership because I was recommended to Jose (salesman) who is an absolute gem, I had a Subaru from Rhinebeck in the past and I loved it and their dealership was great, I have also dealt with Brownell Motors, Healey and Toyota dealerships all of them gave me great service and very nice people, unfortunately can't say the same about this Subaru dealership except for Jose I am very disappointed because with their service and their customer manners this include Mr. Bosch who I spoke to on the phone to express my frustration, hoping that as a Service Manager of many years he will know how to treat a brand new customer who is upset, if he had just said " I am sorry you had a bad first experience that should not happen" instead his response only added to my disappointment of being told I will have to wait 2 or 3 days for an oil change if I didn't make an appointment 3 or 4 weeks ahead-for an oil change? never ever have I heard that, Mr. Bosch then told me that because the dealership has grown more than expected and they are shorthanded they are all very frustrated, he heard me talking to the receptionist but never came to talk to me directly, "he just motion to the receptionist from wherever he was to just take me in and they'll try to get to my car by the end of day"(this is what he told me) I am going to see if I can get out of my service agreement which I already paid for when I entered my lease, and go back to Subaru in Rhinebeck. I should have read all of the reviews about this dealership's service prior to leasing from them, and I am here to say I am so so so very disappointed I came to this dealership. What a shame, I now know just because the maker of the car is great doesn't mean the dealership follows up on it. BTW I also had a stained in the seat on my brand new car, they are supposed to replace, it has been now 4 months and I am still waiting for it, when we questioned why is it taking so long, I was told they dropped the ball on it and the request didn't go thru before. read more

Whole experience was terrific. Frank helped me through the whole process and was patient and supportive while we were making our decision. Great cars and great survive. I would recommend to everyone looking for a car. read more

Mid Hudson Subaru - First trip in the Cross Track - Car Dealers Near Me - Wappingers Falls, New York