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    Ketcham Motors, Inc.

    1.0 (1 review)
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    2 years ago

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    Mid Hudson Subaru

    Mid Hudson Subaru

    (86 reviews)

    This dealership is a class act, and that's rare among car dealers. However, the true test of a car…read moredealership is how they handle the customer when they have a problem. Dealing with people who are happy is easy, dealing with people who have a problem with their vehicle is a much harder feat. I had an issue with my brand new 2014 Subaru Forester and I truly feel that Mid Hudson Subaru did everything in their power to help me from initially attempting to fix the issue and then finally working with Subaru to replace the vehicle. Leadership starts from the top and Peter Maher, the owner, exemplifies that. Every promise he made me along the way, he honored. That's very respectable in my book. The manager, Kevin, is also caring, helpful and not your typical car dealer manager. Mid Hudson's sales team is great and Michelle is the best car salesperson i've ever dealt with. She knows the cars, doesn't play games, gives you a great price and makes buying a car an easy and pleasurable process. The service department is also really good. Rob Bosch is the manager and cares about his customers. I've dealt with him directly several times and the guy really wants to help you. I can't say enough good things about this dealership and I actually recently went back and bought my wife a Legacy.

    Was trying to get the 24,000 mile service on my 2025 Forester and showed up about 30 minutes before…read moretheir service department opened. We were in the midst of a cross country road trip and I wasn't able to wait a full day on the possibility of getting the service performed. The Service Advisor who finally opened the door had no patience whatsoever and simply said that I had to leave the car for the day and maybe they would get to it. No customer service or interest in helping. I understand if they have a full day of appointments scheduled, but she did not have the slightest interest in providing any service, end of story! Luckily I checked with another Subaru dealer in the area and they were more than happy to provide the service and got me in immediately and provided exceptional customer service and support! Many thanks to Ruge's Subaru for excellent customer service!!

    Ketcham Motors, Inc. - car_dealers - Updated October 2026

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