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    Brownell Motors

    3.0 (2 reviews)

    Services - Brownell Motors

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    Healey Chrysler, Dodge, Jeep, Ram - BROKEN DASH - THEY NEVER SAID ANYTHING!

    Healey Chrysler, Dodge, Jeep, Ram

    (52 reviews)

    I wish I could leave 0 stars. Took my truck in for some ck engine light work. Long story short, 26…read moredays later I get my truck back. They never called me to tell me the truck was going to take longer - It was I who called them for updates. Every update consisted of "waiting on parts". Meanwhile I'm struggling to find rides to work... So the truck comes home after I've bought a new car as I was tapped out on rides and desperately needed transportation. I at one point even asked for a loaner - was told they could rent me a car at $50.00+ dollars a day. Unreal! Enterprise is cheaper! When the truck was finally ready I was at work and my wife was kind enough to pick the car up. Then the truck sat for 3 weeks. I finally needed it to go to HD for lumber and when I got I'm like - oh SNAP guess what I saw? My dash all BUSTED UP! I looked at the receipt and it turns out they did recall airbag work and never said a word to me. This was UNAUTHORIZED work. Recall? Ok fix it, but at least TELL ME! I drove straight to the dealer. The service dept manager was out and they led me to the dealer asst manager (I think). I explained the situation and he harped on the fact that 3 weeks had passed. I explained that it sat for 3 weeks because they had taken so long to fix it that I got another car and didn't have to drive the truck. I informed the big man that if the dash didn't get fixed it was a big effin problem for me. Apparently this touched a nerve, as I was told if I "cursed at him again" he will just tell me to leave. I told him I'm pissed my truck came back the way it did, and what did he expect?? He continued to have hurt feelings so I let it rest. He looked at the truck and said it shouldn't be an issue. This was the attitude he should have had from jump. Ten phone calls and over a week later they say drop the truck, sashboard part is in. I drop the truck and the next morning I get a call from the service department asking why my truck is there. Are you effing kidding me???? They fixed it and I got it back the next day. This was a HORRIBLE experience and I promise I will never even CONSIDER spending another nickel there. The incompetence was astounding, the employee attitude was hostile, and the honesty was ABSENT. HEALEY DODGE WILL DO YOU DIRTY. If you go there after reading this then you deserve however badly they treat you. STEER CLEAR! DANGER! STEER CLEAR! DANGER! Look at my pictures and think, "How could they possibly give a car back like that???"

    Jason Perez was amazing! The process couldn't of been any smoother! He is very knowledgeable,…read morepatient and funny!!! Steve from finance was great too! We used him with our previous lease, he makes the process so easy!

    Carvana Beacon

    Carvana Beacon

    (5 reviews)

    Very nice people and helpful even though I returned a vehicle. It was a good experienceread more

    Torturous ordeal!!!…read more When my car was totaled I dreaded the prospect of going from dealership to dealership to buy a replacement. Lured in by Carvana's 7 day full refund return I decided to give Carvana a try. I followed their instructions which involved several steps and was assured over the phone that all my vehicle would be ready for pickup in 2 days at 12:30 on a Friday afternoon. That would have been OK as I was planning a week-end getaway. That Friday morning I got a text telling me that the car would be ready for pickup as promised. I had lost confidence in their communications as I had to make several phones during the application process due having unexpected additional steps required. So I called Carvana to make sure that all was in order. I was told that the copy of my registration gad not yet arrived at the pickup location and that the car could be given to until it did. This was particularly disturbing because I was emphatically told that the registration had to be Fed Exed to the pick up location after I suggested that I simply deliver it myself since the place was only ten minutes away from me. I complied with their instructions, but was later told that by the pick up location that I could have dropped it off myself the day before. Without repeating what appears in many reviews here similar to mine, I can only urge you to reconsider other options before using Carvana.

    Preferred Auto Collision

    Preferred Auto Collision

    (3 reviews)

    This is by far the worst experience I've ever had buying a used car. Besides the owner being…read morecondescending, arrogant and treating customers like absolute garbage, he also seems to have an anger management problem. In addition, the car he sold me was complete garbage and it several problems were covered up (by someone??). During my first trip here, I test drove a car that was mediocre. Dave, the owner, was very nice to me. The price was way too high for the old age and high mileage of the car. I attempted to negotiate. His anger issues quickly showed and he began carrying on like a lunatic. He then advised me that he does not negotiate at all. He continued to lecture me and repeatedly insisted that I'll never find another car priced lower than his. Not true since I found dozens of cars online much cheaper with lower mileage within a 50 mile radius. However, I was not willing to drive that far -- this was only for a beater car, not my primary vehicle. So I walked. Several weeks later, I returned to test drive a newly listed car. Dave was a stereotypical used car salesman and pitched a great line of garbage. He boasted how great he is because he offers a 30 day warranty (which he's required to do by law) and assured me how wonderful he is with fulfilling warranty repairs. I bought the car. That night, I went to drive the car for the first time and I found numerous lights were out. They had just performed a NYS inspection that same day...allegedly. The next day, I went in and they replaced all of the bulbs that had blown. I wondered if they really inspected the vehicle. One missing headlight could be overlooked. Not numerous lights out throughout the vehicle. On a hunch, I plugged in my computer and some data was missing. Someone had apparently erased the data, possibly to reset a "check engine" light. I knew trouble was coming. Several days later after I had been driving the car, the "check engine" light was on. Dave scheduled an appointment and got me in a week later. He repaired the problem under the warranty, as he was legally obligated to do. However, he continued boasting what a great service he did. Lights on my dashboard were also out. When I mentioned that to him, he began going off like a raving lunatic. He hinted to a threat by saying, "I haven't registered your vehicle yet!" (Four weeks later, the registration finally came). Dave told me point blank he would NOT start repairing all of these problems. So much for all of his blabber about how great he is with fulfilling warranty repairs. Since then, I've had NUMEROUS problems with the vehicle. By rights, I should've insisted that he fixed everything or went on to sue him. It wasn't worth the hassle since I know a lot more than I let onto Dave, and I was able to fix everything myself. I still continue having non-stop problems with this vehicle - and it only has 45,000 miles on it. I often wonder if he buys used cars from the junk yard, waxes them, and sells them. STAY AWAY.

    I pass this dealership A lot. They seem to have really nice vehicles there. The place looks clean…read moreand we'll in order. I will be in the market for a vehicle soon. I am very willing to see what they can put me in.

    Brownell Motors - autorepair - Updated May 2026

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