So we had a great salesman, Perry, who has retired. We leased our car and decided to buy it. Not even seconds after the ink dried on our auto loan, every light was showing up. It looked like a Christmas TREE. Brought it to SIM(who is wonderful) Sim said I think it has water damage. They offered no car to use. This happened on a Tuesday, and on that Friday, I finally got a little XC40 to use. No one in the service department answers the phone. You have to leave a message. We called, and my husband emailed Brian Coughlin, Mr. CEO, not a word. CRICKETS. So finally, after leaving 3 messages today, I received word that my car was coming home. I have my car now, finally, after over 2 weeks. I'm not sure what happened to it. Hopefully, it never happens again. They told me it was fixed, time will tell. Can you imagine being the CEO and not answering an email or phone call? The main concern is that I sold 3 other cars for them. My brother, my neighbor, and my neighbor's parents. I will never suggest anyone to shop at Hudson Valley Volvo again. EVER! Take a nice ride to Danbury or Albany, but please steer clear of this awful dealership. Again, it's HUDSON VALLEY VOLVO! Brian Coughlin is the CEO who does not care about customers at all! Karen and Ron Dreiser Port Ewen NY 12466 read more

Prompt and well done repairs. My go-to Volvo repairs. Particular shout-out goes to the conscientious service writer.

I picked up a fleet car today at Hudson Valley Volvo. It's over two hours from where I live, but it was worth the trip. I've had several fleet cars over the years...and most of them included very unpleasant interactions with less than happy salesman dealing with someone that doesn't provide a big commission. Well, that wasn't my experience today. Perry was absolutely wonderful and spent an extraordinary amount of time with me to go over all of the car's features and made sure everything was perfect and in working order. I went out of my way to thank him for being so nice, accommodating and helpful. If you're looking at purchasing a Volvo, go here and ask for Perry. Great guy (and a Beatles fan!). read more

Hudson Valley Volvo has been my dealership for over 30 years for service and some purchases. On June 2nd I picked up my car which was there for a month. After the dealership and my insurance company pointing fingers at each other, it was decided not to replace carpet damaged by water but to remove, dry, and reinstall the carpet. The car when I picked it up was full of all the beach sand and other debris that was there when I brought the car to them at the beginning of May. When I spoke we the manager Dan and told him of this his response was "Are you calling me a Liar" I am saying that service was never done. What else don't they do that they say they did? read more

Dealership is poorly run. There are many complaints, but the worst is when they said they had a particular car ( which they didn't ). They called us the next morning to tell us that they found one. Subsequently we waited and waited several hours till we realized that they weren't going to call us back.at all. So rude! Don't go there on a hot day. The dealership is small and with all of the people in the showroom, the temperature is stifling. The salesperson asked for our drivers license to make copies for a test drive. We had to remind her to give them back. They finally found a test a car to test drive after about an hour and a half. The car was so dirty, we didn't want to go in to drive it but we did for lack of choice. Even though we made an appointment for 2.30 we left around 4 hours later. We had gotten another quote from 2 other dealerships. They tried to sell us the car without the available discounts till we mentioned them. Honestly I wouldn't have written this bad review if only the manager called us and truthfully told us they weren't able to get the car for us. read more

I would try to avoid doing business here. My salesman was indirect and withheld important information about a new EV; for example he told me they supplied two chargers, when in fact all I got were two useless wires. You'd better be well prepared and alert if you drive in here. My salesman also abandoned his explanation and training on the car for me when a couple of new prospects showed up. read more

I'm currently on my 3rd lease with Volvo of Hudson Valley, almost exclusively because of Jim, our salesman. I also really love our XC40 and the features it has, but we have had some issues with the service department on more than one occasion. Jim has always been helpful in getting things worked out for us, and making sure we are taken care of whether it is mid lease or when it's time to find something new at the end of our term. As long as Jim is still there, we will continue to come back. Volvo makes a great car, and has some really great employees working for them. read more

I had the nicest man PERRY! Was so kind and helpful. Not like the TYPICAL sales guy in his 40s-50s. I am here for service today and certainly would not pick any of the other sales people working today! My only complaint is that it is absolutely freezing! I can't wait to leave because I think I have frostbite! Lol read more

Outstanding Sales Person, Perry Snitkin at Volvo Cars Hudson Valley. I wanted to take a moment to express my sincere gratitude for the exceptional service Perry provided when I bought my car. He was professional, knowledgeable , and genuine in helping me find the right car that made my entire process a smooth and enjoyable experience. His patience in addressing my questions and concerns, along with his expert guidance, played a significant role in my decision. I am delighted with my new car and confident that I made the right choice, thanks to Perry's assistance. I will be recommending Perry to friends and family who may be in the market for a new vehicle. Once again, thank you for making this car-buying experience a positive one. See you at my first Oil Change. Claudia read more

The service department is awful. I took my car in for service because I had the abs and tire pressure light on. They charged me $1000 over the phone and assured me all was taken care of. They left my car in a lot for me to pick up after hours. When I started my car, I noticed the tire pressure light was still on. I took the car back, and they told me I never told them anything about the tire pressure, and they only fixed the abs. I talked with the receptionist, Tanya, about the tire pressure. This is a dirty trick that pulled on me. They are rechecking the car; anyone can guess what they will tell me. Never pay before you check your car. I'm at their mercy now. It's sad. read more

We purchased our xc90 at this dealership. It is by far the most frustrating dealership I've had to deal with when it comes to service. First of, to try to get someone on the phone is always a challenge. Avoid calling during lunch hour. I get it, people need a break. But for some of us, that particular time is the only time we can make a call to make an appointment. Be prepared when you have your vehicle serviced. Plan accordingly. Went in for an oil change and for a recall. Told an hour and a half max. It ended up being there for 3 hours! Apparently when I checked in, they realized that there were other recalls on the vehicle. Fine, I would rather have it done Instead of having to come back. They really should have invested in a separate area for sales and service. Heard every single phone call made by their salespeople! Perhaps don't use the speaker phone? I'm just glad that I didn't have the kids with me. There's no play area for the little ones unlike other dealerships. They used to have one and took it out when they remodeled. (VW next door has a much nicer waiting area! They even have a vending machine just in case you get hungry!) They do have coffee and tea available, however they don't even have milk/creamer! With their vehicles price point, you expect a little bit more than other dealerships. Step it up Volvo! read more

Hudson Valley Volvo - Waiting area. Free WiFi as well as a charging port are available. Tv was out of service. - Auto Repair Near Me - Wappingers Falls, New York

i have always posted great reviews for this dealership. I honestly like the people, Danny, service manager is great, however, Volvo has initiated a 3% additional charge on all services paid for via credit card. debit cards are free to use. I thought that my credit card company must be charging the fee to Volvo for processing so I paid it. Then I call Discover and no, they get nothing from that charge. this is a way for Volvo to make more money for doing nothing. I contacted other Volvo dealerships and they don't charge it so I guess that's what I'm doing in the future when I need service. read more

Initially I thought this place was great. Particularly because of their salesman Stefan. As he was great and did everything he could. However, I was sold a lemon. The brand new car died on the second day of ownership. The dealer not their service department wanted to do anything, including sending a tow truck. Finally after towing the car in, their service department was clueless. Had the car for months and couldn't fix it and refused to give my money back or repurchase so I could make another Volvo purchase. The head of their service department was so rude and nasty. When asked why the car still said keys weren't detected, he said deal with it because the car didn't start before and now it does. I will not ever return to this dealership. I think Stefan is the only good thing happening there. And that's only because he's nice. The dealership doesn't take the time to sell decent cars. This is my second one from there with tons of issues. To add insult to injury, sales manager Mindy pushed and sold two warranty & maintenance policies bogusly as they cover nothing. Looking back, it was clearly a way for them to make an extra $5k off of a customer. I am still waiting for my refund. Mindy takes her time to answer emails and phone calls AND she is extremely rude. Buyers beware if you use this dealership. They are awful! From bad cars to rude and incompetent service managers, and business managers who are shady sales people who get rude when they get called out for their bad behavior. I will purchase another car from them when Hell freezes over. read more

Started the process to lease a new XC40 or XC60 a couple of months ago. Stefan had us test drive both and really took his time going over features and numbers. Fast forward to last week when we returned to test drive both again. Stefan was wonderful. No pressure, took his time to go over features and numbers again and made it possible for us to take the XC60 home that day! Stefan was extremely patient and knowledgeable and made the whole process smooth. Will recommend him with no qualms! Also, Mindy, the business manager, was great too. Walked us through the lease paperwork quickly and painlessly. Both were a joy to deal with! read more

Perry my sales consultant and Mindy the finance lady were both a pleasure to work with.An absolutely great experience and will recommend friends and family over.Cannot wait for my next Volvo!! read more

I purchased my XC60 Volvo at this dealership in 2019. I have been totally pleased with the service department each time I brought my car in for servicing. For example, one time, I brought it in because of a flat tire. They recommended two new tires for the front. I asked them if I should replace the rear tires, and they told me I did not need rear tires yet. I was impressed with their honesty. They could have sold me four new tires. I needed some bodywork after an encounter with a deer. So I called asking if they would recommend a body shop. They sent me to Bacari's in Briarcliff. Bacari's Auto Body did a fabulous job repairing my car. I find everyone in the service department to be professional, honest, and friendly. And they get the job done. Someone wrote in that there was a long wait for their vehicle to be serviced. I have not experienced a very long wait to date. And I also realize I am not the only fish in the sea! Keep up the good work, Hudson Valley Volvo! read more

I wished that there's a closer Volvo dealer in our area. Hudson Valley Volvo's customer service is definitely not up to par to other dealers around in the area. I am a first time Volvo owner. I absolutely love my xc90, but I can't say the same for the dealer. We have several vehicles and this dealer by far is the hardest one to even get a live person to even talk to. I'm not sure if they are short staffed, but It's rare that I would get a live person when calling to make an appointment. They have a general receptionist who will then transfer you call to the service department. They must not have a receptionist in that department since most of the time I get a voicemail. As a business owner of a service company, I would be mortified to have such poor customer service. Fortunately I only have to deal with them every 10k miles for service. read more

One call to Dan DeCicco in Service was all it took to arrange pick-up and delivery for my XC-40 recall notice. Hudson Valley Volvo made this out-of-routine service quite convenient and safe for me as our family observes social distancing right now. Wishing everyone at HVV good health and wellness...and by extension, everyone reading Yelp reviews too. (BTW - The XC-40 is a great vehicle because it is always fun to drive, has great features like you expect to find in Volvo cars and is economical to operate.) read more

This place is terrible! I brought my car in for a repair to a leaky sunroof and replacement of the carpets because of mold caused by the leak. I made the appt. months in advance! Specifying what it needed. When I arrived, they denied I had stated the problem and did not order the parts to fix the issue. If I could give negative stars I would! read more

I purchased a 2013 Volvo XC90 at the end of January 2016. It was delivered in February 2016. The purchase and delivery story are horrible but I will spare you all the crappy details. Yesterday my car died as I was making a left hand turn on a busy Yonkers, NY street. I know now that I was sold a lemon. This will be my third service appointment after only having the car for 6 months (due to Volvo losing my plates and having the car sit all of February so its only 6 instead of 7 months). Here are some of the current issues; constant low oil levels, lose doors, weird under carriage noises, whatever made it stall. I am so disappointed in Volvo. This is my second XC90 and I can truly say I will NEVER visit Hudson Valley Volvo again. read more

We purchased a car here after a disappointing experience at our local dealer. We were very pleased with Hudson Valley Volvo...excellent inventory, nice showroom, knowledgeable staff. There were a few vehicles we wanted to see, and Stefan walked us through each one. We ended up purchasing, and then picked up our vehicle a few days later. Overall, a very positive experience, and we will be back for our next Volvo. read more

Besttttt experience!!! Jim Mansfield is the man!!!! He assisted my husband and I through our car buying and leasing process. Loveeeee my new car and can't wait until my husbands comes in!! Goooo visit Jim!!!! read more

Went in to trade in my car. Stefan was very friendly, helpful and honest. Explained everything in detail and was very helpful! Great place to buy a car! read more

Poor customer service from their sales people!! Follow is bad and they have already failed on all the promises they gave! My family wants to buy a Volvo so I won't completely bash them yet. read more

Never said anything like, "Hi", "Welcome", "What can I do for you?", "Sir, Ma'am" or "please". He was interrogating us by saying, "Phone number?", "Address?", "Name?"... I understand if they haven't had many Asian customers like us but I'm still a customer and my money is as good as other people's. I'm giving one star for having huge balls to ask us to take survey! I can only speak for me, so if you're Asian like me, stay away from this racist service center. read more

Unsatisfied for sure. As a first time Volvo buyer the lack of communication between sales and finance is unprecedented. My delivery experience was a joke. The car I was purchasing was a lease turn in and I highly doubt any of the inspections that are done to certify the vehicle were done. The car wasn't detailed, tire had a plug in the sidewall as well as uneven wear on others. Still had original leasee's info in the car (still does today), glue on the dashboard, software wasn't updated and I'm sure the cabin filter wasn't changed or any other filter. Car was supposed to have been aligned after they did replace two tires and I could've said it was but instead watched the "mechanic" drive off the premises. Things that make you really wonder what is actually done when you're not around. This car should have never been delivered in the condition it was, probably should have walked away. I would not recommend this dealer to anyone I cared about. read more

My husband and I just moved to the Hudson Valley and needed a new vehicle on a quick timeline. We walked into Hudson Valley Volvo with a certified pre-owned xc60 in mind and walked out an hour later having test drove one and placed a deposit on another in our color choice that was en route to the dealer. Perry, our sales rep, was extremely helpful and walked us through the inventory they had as well as what was on the way. He showed us all the vehicle's features on the test drive and was never pushy or heavy handed with the sales pitch. We felt informed and excited and ready to purchase. We had to wait about a week for the car to arrive at the dealer and go through the service process but that was all communicated to us ahead of time and once it came in, the process was extremely smooth and we picked it up and drove it out, again all within about an hour. Mindy in the finance department was extremely helpful and kind over the phone in the lead up to the sale and she walked us through all of the paperwork in person. It couldn't have been smoother and we love the car already. Perry even threw in some rubber mud mats which is a great thing to have in the Hudson Valley in winter! read more

These guys are great. Tom & Stefan in particular were kind, thoughtful and thorough when taking me through the features on my gorgeous new XC60. This is my 3rd car from Hudson Valley Volvo, and we'll be back in 3 years for sure. read more

I bought an XC90 from Stefan Zungoli in July 2021. I live in westchester, and Stefan was fantastic - he allowed me to speak with him first via text and phone, he took pictures and videos, allowing me to do remote due diligence before committing to the purchase. I took the train from tarrytown, and Stefan met me at the train station and gave me a lift to the dealer. The actual day of purchase was smooth and easy. I highly recommend Stefan and this dealer. read more

I originally went into the dealership looking at a used Subaru they had listed for sale on their website. Upon arriving at the dealership I was greeted by Stefan who was extremely helpful and professional. Stefan was knowledgeable in the Subaru and when I remarked about the size is just a bit too small he kindly showed me a used V60 cross country that they had that was comparable in price to what I was looking at. I happily purchased the V60 and the car was ready as promised a few days later. I have yet to have a post sales experience but the purchasing experience was as it should be. read more

What an incredible experience. We did not walk in looking for a high end new Volvo, our needs were simple. Put us in a used Fiat 500 for commuting purposes. They had 10 to choose from and they were all excellent. As luck would have it, we wound up dealing with Dan the service manager. This unusual experience began with a light hearted exchange and turned into being the most pleasurable buying experience, even with a trade in. Honestly, I was not going to negotiate or deal with anybody but Dan after spending 5 minutes with him. Dan of course handed us over to Diego who went with us on our test drives. What a lovely and knowledgable young man. We made the deal on Thursday and picked up the car today. SO CUTE this little car is. The entire experience working with the Hudson Valley Volvo Team left me happy. We had the chance to meet Mike the Sales Manager today and we were so impressed with his knowledge and is open friendly personality. Buying a car can be stressful, but these guys... They made it feel like we were home in our living room discussing cars. Thank you Dan, Diego and Mike for a great experience and we will see you soon for service. Julie and Deb!!!! read more

We were very satisfied with our experience purchasing a new car from Hudson valley Volvo. Stefan treated us with respect and was very knowledgeable. Would do business here again. read more

We had a very positive experience purchasing our XC90. Stefan was attentive, honest, and knowledgeable about the vehicle we selected. This is our first experience with this dealership and look forward to returning. read more

I am very displeased with the service, or lack thereof, I received today. I stopped by to research my next vehicle and upon entering I wasn't greeted by anyone - not one person including the young lady at the front desk. My lease is up at the end of the year and I made the mistake of mentioning that fact. From that point on I felt as if Stephan was just going through the motions. He asked what kind of car I had currently. It's a moot point if I am there considering my next one. Is it common practice to test drive the vehicle alone and not have the vehicle's amenities explained by the rep? Is it common practice to point through the glass to show me what car I should look at while he stands inside unlocking it with the fob? Is it good form to say that I would be emailed with the specs/trims of the vehicle I was interested in and not receive anything by close of business? If I'm sitting in your dealership it's because I've done the preliminary research with regards to costs and what I'm looking for in a car. In fact, this isn't my first Volvo and wanted to see the changes in the vehicles since my last one. Just because I wasn't walking out with a car today, I guess good customer service or basic manners were not required. Moreover, I am a gainfully employed Black woman and I have no problem with spending my money where it is appreciated. With that said, I will not be giving you my business read more

We found the car we wanted online and were contacted immediately by Hudson Valley Volvo. In spite of the 200 mile distance we had to travel, they held the car until we could come see it two weeks later. Stefan, the salesman, showed us the car, took us on a test drive, and then waited patiently while we made the decision over the weekend. No intense sales pressure, which would have driven us away. He is personable, knowledgeable, and helpful. He even went out of his way to help my husband drop off a rental car the day he came to pick up the car we bought. It was a good car buying experience all around. read more

In the new COVID world, I was nervous to go to the dealership and engage with a lot of people in an effort to purchase a used car. From the moment I contacted the dealership, through countless back and forth emails and phone calls, Jim at Volvo was incredibly patient and thorough with me. Not only did he go above and beyond from a customer service perspective, but the vehicle is a gem and he now has a new long-time Volvo customer. I have already mentioned my very positive experience with a number of friends/family. I would highly recommend this dealership and working with Jim to avoid the hassle normally associated with car buying. read more

I LOVE my new Volvo!!! I had a wonderful experience working with Dariusz at Hudson Valley Volvo. Leasing a car was new to me and he walked me through all the details. When we picked up our new car he was very patient and spent over an hour explaining the computer system to us. Professional all the way and follow-up calls to make sure we were happy. This is by far the nicest car I've ever owned - I have to keep pinching myself. read more

Awful dealership from our experience. Bought a car with this week, hasn't even been seven days and the third issue has left us stranded in the cold waiting for a tow truck. The man Dan blows you off when you call with a condescending attitude. We have to thirty days to return it and we will having it towed directly back to the dealership. Stay away from this place. read more

Hudson Valley Volvo has serviced my V50 since its purchase in 2010. They have been extremely responsive to any service need, fitting me in if the matter was urgent. They also have worked on me as to what was necessary to limit the cost of service. Pleasant to work with. Will purchase my next car there read more

I was an out of state buyer and purchased a 2016 Mitsubishi Outlander from Hudson Valley Volvo. If you haven't bought out of state before let me tell you its a pain in the ass but when I shop I look for the best deal in the country not just my home state of California (L.A. Dealerships are overpriced!). I worked with Tom and Mindy and they did a great job handling everything which is a lot of phone calls, fedex and throw in a notary since I wouldn't be there in person. Getting a vehicle shipped is also a pain in the ass and the pickup date changed very last minute. Tom was willing to meet the shipper on Sunday at the dealership even though they were closed for the day. I got a great deal and am very happy with the purchase. Thanks! read more