Robbie was our sales person and karen was our financial. Both of them were great to work with and…read morewe love our new forester

Absolutely horrible, claimed that installing a dashcam at the top of the windshield "disturbed" the…read moredashboard at the base of the windshield and improperly denied the warranty claim, even saying that the a-pillar trim was removed when it was not. They are incompetent and nasty, even refusing to give me a loaner vehicle after I was promised one. I will never go back there and will be taking them to court.

Best car buying experience ever. Offered a great price right off the bat. No pressure for any…read moreextras and paid off my trade in right away. Registration came in quick. Definitely a different experience than your run of the mill dealerships. Salesman sat and went through how to use all the options with my wife. If your looking at a luxury car you have to go to this dealership

I'm sitting here at Orange County Lexus of Middletown, and I have to say -- this is only my second…read moretime here ever, first time I was not. Today the customer service has been outstanding. Melissa and Paul are absolutely amazing. They're friendly, personable, and genuinely make you feel taken care of from the moment you walk in. I truly love this team! So happy I chose to come here, and I'll definitely be returning for any future purchases I need.

I recently leased a 2023 Kia Sportage and I was very pleased with the service my husband and I…read morereceived from Scott. He did not try to hide anything from us and worked well with us in terms of looking for the right car that fit our needs. My husband went back the next day to pick up the car and was really pleased with the Finance department. He said they were not pushy (like most other finance departments at car dealers) and were very kind. I'd definitely get a car from them again

We bought our used 2024 Nissan Versa (it was the dealership loaner) from Middletown Kia last year…read more We were not told it had a vehicle recovery device/notification system. Our USAA insurance was giving us a discount since last year. They inquired if we were going to continue the service (that we didn't know we even had) because our insurance is coming up for renewal. That is only one of the issues. Secondly, we had a Carfax that indicated that the vehicle had a windshield replaced. The salesman told us "Not to worry" about that. There was a small scrape on the driver's side door (at the bottom) Again, it was used, we didn't expect it to be perfect and so we let it go and purchased the car. Currently, the paint is now peeling off of the door, an expense we cannot incur to fix. And, lastly, the car came w/ a Key (not a FOB). I didn't want a 'push-button' start on the vehicle because one of my deficits from my brain surgery is the confusion that comes with something new. We didn't realize at the time that no FOB was available at all - or we were not given a key FOB. It's just one big disappointment. USAA is not going to make us 'refund' the discount that they offered on the vehicle recovery system (that isn't on the car to begin with) I have spent countless hours trying to straighten out the mess that they caused with our insurance carrier. I took it to the local garage we use in New Windsor and they told me, "Nope. No Onstar here" What the heck? I wished I could have kept my 2007 Sentra with 200,000+ miles on it. End of Rant

The service department here is very honest and does quick work. My Acura is almost 10 years old but…read morehasn't had any major problems luckily. One of the HID headlights went out recently and they had no problem installing aftermarket bulbs I brought. The Acura full synthetic oil is good stuff and they always show me the bottles of oil they're putting in. They're honest because they've never tried to upsell me on anything. They don't have sales people working in the service department, trying to push unnecessary services, like some other Acura dealers. They've even told me I don't need my oil changed yet. When does a service department ever do that? The service department isn't as luxurious as some other dealers and they've never washed my car. There's some couches, a Keurig coffee maker, and a TV.

I have owned an Acura for five years now, and I truly love my vehicle. When I first purchased my…read morecar, my sales representative, Gary, was wonderful -- genuinely one of the kindest people I've ever worked with. I have nothing but positive things to say about the sales team. Unfortunately, my experience with the service department has been extremely disappointing. For the past five years, I have consistently brought my Acura RDX in for service -- typically on Saturdays -- and have never had any issues with my vehicle or with prior service visits. This past Saturday, I picked up my vehicle with no indication that anything was wrong. I drove home as usual. The next day, while heading to a family event, my husband noticed a strange noise coming from the passenger side of the vehicle. At first, we assumed it might just be moisture on the brakes. However, as we continued driving, the noise became louder and more persistent -- specifically when braking. I immediately called Acura to arrange bringing the vehicle back in Monday morning. At that visit, I was informed that my brake pads were completely worn down. I was shocked to learn that either the inside brake pads had not been inspected, or only the outer pads were checked during my Saturday service. At no point was this mentioned to me, nor was it documented on any of the paperwork provided at pickup. To make matters worse, I was then quoted an additional $600 to replace the brake pads -- an issue that should have been identified and communicated just days earlier. I was extremely upset knowing I had been driving my daughter around all Sunday and Monday in a vehicle with brake pads worn "down to nothing," without any warning from the service team. I trusted Acura's service department to properly inspect and maintain my vehicle. This experience has completely shaken that trust and has been a major disappointment. Unfortunately, I will not be returning to this Acura service department in the future!!!!

I bought my RAV4 here and I'm very happy with it. I got it at a good price. My salesman was CJ…read moreSlitas. I recommend him highly. They gave me a fair price for my wrangler that I traded in too . The finance manager, Manny was wonderful to deal with too. I have had my RAV4 serviced at Johnston's Toyota twice. Once for something I screwed up , installing a radio, I feared it would cost thousands. Johnstons service professionals found a way to repair it for way less than I thought it would cost. Thanks to my service writer, Judy Edwards who was a joy to deal with and the service manager who treated me exceptionally well. I just had my first of 5 free oil changes. I had a nail in my tire and they fixed it free !!! Johnstons Toyota is family owned for many many decades. I've met the owner, Steve Jardine, and he is a very good guy !! The dealership donates to local causes. This is the only place that I'll buy a car or truck !!!

My wife broke down in the middle of the road in front of Johnstons today. She was disabled for…read moreabout 30 minutes before a Good Samaritan helped move the vehicle to the side of the road in front of the dealership. I showed up and parked in front as I attempted to diagnose the issue to hopefully get the car started to at least get to a parking lot. Ironically, staff from surrounding businesses came over to offer assistance. The car place, nope. I watched as employees came outside to take their breaks, walk the lot and not once did someone stop and ask if we were okay. They did look. I sent my wife off as I waited for the tow. I was able to get the car started and as I let it run, I went to ask an employee if I was able to park in the lot for safety. He ignored me and walked away, looking over his shoulder to see where I was. I sat for an hour before the tow driver arrived. He even laughed that the dealership had a great opportunity to go for the assist and sell a new car. Nope. I wasn't thrilled the last time I visited them to entertain vehicles. I definitely will not consider them moving forward. It's not up to the business to assist a disable vehicle that's not one of their lot, it's not their job. However when the vehicle is right in front of your showroom, human decency would say to check on them. Especially when you have mechanics that might be able to diagnose, assist and make a few dollars in the process.

I bought my 2007 Mazdaspeed 3 at Compass and have been servicing it there ever since. I have to say…read morethat their customer service skills are spectacular except for one incident I had with them but I believe this was before the Wagners took over. Chris Hackett is my favorite employee there. He knows what customer service is about, same with Gordy, but he is one of the owners. UPDATE to my comments below: Gordy got back to me to apologize about the mix up with the advertisement and we are working out numbers on the car in question. Unfortunately I couldn't give a 5 on Overall Experience and Price because of a recent incident I had there when I came in to see an advertised vehicle. The vehicle was advertised for $22,676 ,and underneath the price, the "Special" stated that Compass would match 'up to' $5,500 on that specific vehicle. I came in and test drove the car expecting to put down $5,500 and have Compass match but I was told that the $5,500 was already factored in to the price. Being that the Ad said they would match "up to" $5,500 on the price listed this didn't make sense to me. I emailed Gordy and Greg about my disappointment in that and didn't get a response back. I figured Compass would at least come half way as when I was there they admitted that the Ad was presented wrong. I'm assuming this was an honest mistake, and they did change the Ad after I left.

The dealership was supposedly taken over by new management, if that's true what a freakin…read moremistake,these idiots have NO IDEA WHAT THEY ARE DOING!! Sold us a car WITH A HIDDEN PROBLEM THAT THEY KNEW ABOUT and then refused to deal with it. A car with NO BACK SEAT- they hid it under a huge box and when we got home and discovered the problem we called them ( when the phone is even answered...) they send you to voice mails that are not even set up. When you leave messages they do not return calls. DO NOT DO BUSINESS WITH THEM- the better business bureau was contacted this morning and now they are involved. What a circus, DO NOT PATRONIZE!!!

This is one of the most unreputable dealers I've ever experienced. I had a 2 1/2 hour drive and I…read morespoke with the sales person extensively over the phone before making the trip so I would not have any surprises. I made him aware that I was coming from a good distance away and he assured me that the vehicle would be detailed and ready for me to see. When I got there I was horrified. I was told the sales person I spoke to on the phone is only "telephone sales" and is at an offsite location. The first words out of the replacement salesman was "We price our cars low and we don't negotiate price" which is a great way to start a relationship. The vehicle I was interested in was full of leaves, had rust everywhere, was obvious that there was recent body work from a poor paint job, and had a new frame. The Prestige representative lied and did not disclose any of this over the phone when I asked him directly. To add insult to injury Mr. replacement salesman tried to put me in a different car, the classic bait and switch. When I asked to speak with the owner he was nowhere to be found. After wasting 5+ hours the best advise I can give is go buy a car anywhere else but Prestige.

Worst place iv ever bought a truck from. When I bought the truck it looked clean, then after 3…read moremonths everything started leaking and it wasn't covered under the extended warranty they sold me. Also I understand that they are aloud to check your credit but I asked if they could only check one place because I didn't want too many hard inquires on my credit but they tried 15 places. I walked in there with a 670 credit score and walked out with a 560. Almost couldn't buy the truck. I advise never go there. Rate - negative 5 stars

Great used car dealership, Dave was great to work with and easy to get a hold of. I bought a truck…read moreI saw online, worked everything out with Dave before I made the trip out there from CT. Everyone was a pleasure to work with, and worked out a good deal. I would do business here again.

I bought a car from this place and it has been nothing but trouble. Major issues once I was no…read morelonger able to bring it back so now im stuck with it. Stay away from this place! They are not trustworthy and don't truthfully represent the vehicles they are selling.

love this place. really knowledgeable people who are great talented able mechanics. i highly…read morerecommend

Sent my old Toyota Avalon there for diagnostics for some issues i was having. Their honesty and…read moreintegrity is very rare these days, I highly recommend them and will be using them in the future for sure.