Robbie was our sales person and karen was our financial. Both of them were great to work with and…read morewe love our new forester

Absolutely horrible, claimed that installing a dashcam at the top of the windshield "disturbed" the…read moredashboard at the base of the windshield and improperly denied the warranty claim, even saying that the a-pillar trim was removed when it was not. They are incompetent and nasty, even refusing to give me a loaner vehicle after I was promised one. I will never go back there and will be taking them to court.

I have owned an Acura for five years now, and I truly love my vehicle. When I first purchased my…read morecar, my sales representative, Gary, was wonderful -- genuinely one of the kindest people I've ever worked with. I have nothing but positive things to say about the sales team. Unfortunately, my experience with the service department has been extremely disappointing. For the past five years, I have consistently brought my Acura RDX in for service -- typically on Saturdays -- and have never had any issues with my vehicle or with prior service visits. This past Saturday, I picked up my vehicle with no indication that anything was wrong. I drove home as usual. The next day, while heading to a family event, my husband noticed a strange noise coming from the passenger side of the vehicle. At first, we assumed it might just be moisture on the brakes. However, as we continued driving, the noise became louder and more persistent -- specifically when braking. I immediately called Acura to arrange bringing the vehicle back in Monday morning. At that visit, I was informed that my brake pads were completely worn down. I was shocked to learn that either the inside brake pads had not been inspected, or only the outer pads were checked during my Saturday service. At no point was this mentioned to me, nor was it documented on any of the paperwork provided at pickup. To make matters worse, I was then quoted an additional $600 to replace the brake pads -- an issue that should have been identified and communicated just days earlier. I was extremely upset knowing I had been driving my daughter around all Sunday and Monday in a vehicle with brake pads worn "down to nothing," without any warning from the service team. I trusted Acura's service department to properly inspect and maintain my vehicle. This experience has completely shaken that trust and has been a major disappointment. Unfortunately, I will not be returning to this Acura service department in the future!!!!

I regret my decision to work with this dealership. I was charged over $500 for motor vehicle fees,…read morebut it has now been 9 weeks and they have yet to process the necessary paperwork. Despite multiple attempts to follow up, the dealership has been unresponsive, and when I do hear back, I'm often lied to or gaslighted. I also recently received notice from my lender that they still have not received the necessary documentation to list them as the lien holder on the vehicle. This is a serious oversight and a clear sign of the dealership's lack of professionalism and attention to detail. The lack of accountability and transparency is unacceptable. If you are looking for reliable service and timely paperwork processing, I would strongly advise against doing business with this dealership. I'm still waiting on a resolution, and at this point, I'm unsure when (or if) it will be resolved.

Best car buying experience ever. Offered a great price right off the bat. No pressure for any…read moreextras and paid off my trade in right away. Registration came in quick. Definitely a different experience than your run of the mill dealerships. Salesman sat and went through how to use all the options with my wife. If your looking at a luxury car you have to go to this dealership

I'm sitting here at Orange County Lexus of Middletown, and I have to say -- this is only my second…read moretime here ever, first time I was not. Today the customer service has been outstanding. Melissa and Paul are absolutely amazing. They're friendly, personable, and genuinely make you feel taken care of from the moment you walk in. I truly love this team! So happy I chose to come here, and I'll definitely be returning for any future purchases I need.

Check in process tends to take much longer than necessary. Oil change coupons and discounts are…read morenever applied to 1/2 Silverado's. The service and pricing seems better at Healey Ford.

I brought my 2019 Chevy Silverado to this dealership on 11/11/2025 for a simple transmission fluid…read moreflush/exchange. I chose a Chevy dealer specifically because I expected professional work, proper handling, and accountability. Instead, what I got was the exact opposite. During that visit, they performed their so-called "multi-point inspection" and claimed everything was fine. There were zero leaks, zero issues noted, and the truck left their shop in solid condition. Fast forward two weeks, and suddenly my truck has two major failures: * A leaking radiator * A leaking oil coolant line These leaks were absolutely not present before their service. I check my truck regularly, and I know exactly what condition it was in prior to this appointment. I brought it back expecting the dealership to stand behind their work or at least take responsibility for what clearly happened after their hands were on it. Instead, they quoted me over $4,000 to fix problems that mysteriously appeared right after they serviced it. The idea that both failures suddenly appeared right after their service is impossible to ignore. Something was mishandled during the flush or damaged while the truck was in their care -- there is no scenario where these issues were present beforehand. For a dealership that prides itself on "factory-trained technicians," this experience shows the opposite. I brought my truck in for routine maintenance and walked away with thousands of dollars in sudden, "unrelated" failures that were never present before. Absolutely unacceptable. I will be escalating this further, and I would strongly advise anyone reading this to think twice before trusting this dealership with any major service on their vehicle.

The dealership was supposedly taken over by new management, if that's true what a freakin…read moremistake,these idiots have NO IDEA WHAT THEY ARE DOING!! Sold us a car WITH A HIDDEN PROBLEM THAT THEY KNEW ABOUT and then refused to deal with it. A car with NO BACK SEAT- they hid it under a huge box and when we got home and discovered the problem we called them ( when the phone is even answered...) they send you to voice mails that are not even set up. When you leave messages they do not return calls. DO NOT DO BUSINESS WITH THEM- the better business bureau was contacted this morning and now they are involved. What a circus, DO NOT PATRONIZE!!!

I had a 1:30 appointment for a state inspection, I finally got my car back at 3:00. I waited for…read morethe service person to help me. He was on the phone. When he hung up the phone rang again letting me stand and wait. He should have put the call on hold and helped me. I finally got out of there and I noticed that my head rest was all the way back into the back seat, my mirrors were moved and my radio was played with. I called and spoke to the service manager Danny who would not let me say anything. He was speaking to me like I am stupid. If I was a man he would not speak to me like that. I tried to speak with upper management and all I get is voicemail. Nobody calls back. This place is unorganized. You should be able to check in and get your car back without waiting for someone to get off the phone. I should also get my car back without it being tampered with.

Been taking my vehicles to Pepe for 10yrs now. Greatly appreciate their consistent reasonable…read moreprices, mechanical knowledge and professionalism. Long time Receptionist Ms. Maria is the best showing customer service, bilingual and patience! Honest mechanic Shops are extremely rare today. That all being said try'em they won't disappoint!

Muffler bracket broke, needed new bolts and gasket for the car to run smoothly and quietly again…read more My repair was fairly priced, they fixed my issue in under an hour. They are fair, knowledgeable and professional. Would definitely recommend.