The dealership was supposedly taken over by new management, if that's true what a freakin mistake,these idiots have NO IDEA WHAT THEY ARE DOING!! Sold us a car WITH A HIDDEN PROBLEM THAT THEY KNEW ABOUT and then refused to deal with it. A car with NO BACK SEAT- they hid it under a huge box and when we got home and discovered the problem we called them ( when the phone is even answered...) they send you to voice mails that are not even set up. When you leave messages they do not return calls. DO NOT DO BUSINESS WITH THEM- the better business bureau was contacted this morning and now they are involved. What a circus, DO NOT PATRONIZE!!! read more

I had a 1:30 appointment for a state inspection, I finally got my car back at 3:00. I waited for the service person to help me. He was on the phone. When he hung up the phone rang again letting me stand and wait. He should have put the call on hold and helped me. I finally got out of there and I noticed that my head rest was all the way back into the back seat, my mirrors were moved and my radio was played with. I called and spoke to the service manager Danny who would not let me say anything. He was speaking to me like I am stupid. If I was a man he would not speak to me like that. I tried to speak with upper management and all I get is voicemail. Nobody calls back. This place is unorganized. You should be able to check in and get your car back without waiting for someone to get off the phone. I should also get my car back without it being tampered with. read more

I've had an amazing experience, I was even grateful to purchase my first car from the company. Greg Hyacinthe assisted me and I couldn't have had a better experience! Thank you! read more

Unfortunately, the service after the sale has been subpar to say the least. The salesman was awesome. However, it's been almost three months since I bought the car and I still don't have the registration or title. I've emailed and called. I had to wait over an hour on the phone with the DMV for them to tell me that Compass hasn't submitted what they need to submit. When I contacted Compass they told me it was the way my insurance company listed my name. However, I've bought three cars since From two other dealerships and I have what I need. I am hoping that Compass will do what they are supposed to do and finish the entire sale process. read more

A fantastic experience with helpful people. Jeremy and Richard were fantastic to work with. When I'm looking for the next ride... I'm going there again. read more

I'd give this 10 stars if I could. The entire purchase process of my 21 Cx-5 was so easy and seamless. I live about an hour away, I didn't want to drive, then have them appraise it, then make a deal then drive home. Wait a few days then drive back. Justin ,the sales rep, was fantastic. Answered very promptly to all my emails, even at 9:00 PM. Never once I felt that pushy sales guy vibe, or gave me that "I have two people interested, I need an answer today" talk. He literally helped me do every single thing virtually. From the credit application, send photos of my trade, to the insurance. I literally made one single trip. Trade my car in, and picked up my new one. When I got there, First thing he did was help me set up my remote start, showed me the functionally of the mobile app, then brought me to my new car, showed all the important features and how to adjust them. After I was situated, he then introduced me to Richard, the finance guy, he was beyond fantastic,a straight forward guy, explained all the numbers clearly, had everything written up and was extremely organized. He explained throughly the packages they do offer, he was not once pushy with getting all their coverages. He asked what would be my lifestyle with my new car and matched the coverage which best fits it. Once the paper work was done and signed, Justin completed prepping my new car and i left! I was blown away with the entire process. I was so thrilled to get my new car, and they worked very hard to make it happen. I really appreciate all their hard work. My partner was apart of this process and he was so surprised and loved their process, we went back and bought another Mazda CX-5 from them! read more

Compass Mazda - Car Dealers Near Me - Middletown, New York

Every time we take our Mazda3 in for service, they do work we didn't ask for, tell us about it afterwards, and than charge through the roof for work we didn't ask for let alone knew we needed. And if they do tell us a price beforehand, they conveniently leave out the labor price, and labor turns out to be way more than the price for just the parts they originally told us about and are overcharging for. read more

Stephen in Sales was there for me every step of the way buying a used Mazda. He texted me a tentative PO in advance so there would be no surprises -- I was driving a long way, hoping to see the car and take it home all in one trip, and he made it happen! Compass handled the insurance, financing, and out-of-state registration for me, great customer service. read more

I bought my 2007 Mazdaspeed 3 at Compass and have been servicing it there ever since. I have to say that their customer service skills are spectacular except for one incident I had with them but I believe this was before the Wagners took over. Chris Hackett is my favorite employee there. He knows what customer service is about, same with Gordy, but he is one of the owners. UPDATE to my comments below: Gordy got back to me to apologize about the mix up with the advertisement and we are working out numbers on the car in question. Unfortunately I couldn't give a 5 on Overall Experience and Price because of a recent incident I had there when I came in to see an advertised vehicle. The vehicle was advertised for $22,676 ,and underneath the price, the "Special" stated that Compass would match 'up to' $5,500 on that specific vehicle. I came in and test drove the car expecting to put down $5,500 and have Compass match but I was told that the $5,500 was already factored in to the price. Being that the Ad said they would match "up to" $5,500 on the price listed this didn't make sense to me. I emailed Gordy and Greg about my disappointment in that and didn't get a response back. I figured Compass would at least come half way as when I was there they admitted that the Ad was presented wrong. I'm assuming this was an honest mistake, and they did change the Ad after I left. read more

We bought a CX5 from this dealership under a year ago (our first new car), and recently learned it came with factory tires that are bald and dangerous and only last for 15,000 miles. The car cost $40,000 and the dealership has said the warranty does not include tires, and there is nothing they can do. Twice over the winter we lost control of the car and almost got in an accident. When I spoke with Joe, the sales manager. he was extremely rude and said repeatedly "Talk to Mazda" - taking no responsibility for the fact that THEY are the ones selling brand new cars at a hefty price tag with dangerous tires, and not telling people ahead of time that they're going to need new tires. Nor are they willing to give any kind of compensation for those tires later on. I wish they had just been honest from the start, instead of selling a car that we imagined would be safe. Thank God nothing happened and thank God our son was not in the car with us. We won't be going back there for anything. read more

I have all my service done here, and have aways found the work completed on a timely bases as promised. Always informed of any additional work is needed. What I like is the acknowledgement i receive when walking in, even if there is someone in front of me, I am given that jester "I see you". Before leaving my bill is reviewed and the service is explained to me. Thank you read more

Had a recall on my vehicle and although the parts were back ordered they managed to get it and fix the recall in less than a week. The turn around was quick and they also complimentarily washes and vacuumed my car. They were prompt, professional and super helpful. The best dealership experience I've ever had. read more

I purchased my Mazda CX-5 three years ago and have had all my service for the vehicle done here. I love dealing with Jeff in the service department. He is friendly, kind and takes great care to explain what needs to be done to the vehicle. When something unexpected pops up he explains thoroughly and found me the best deal. I always wait when I have service done and the area is comfortable with free WiFi. Very happy with my experiences here and will certainly consider them first when it's time for a new vehicle. read more

spent a lot of money here on maintenance and repairs for a 10 year old vw. when i asked why they couldn't diagnose a partiuclar problem correctly after my 6th time back fo the same issue the owner told that i just needed to buy a new car and it wasn't going to last forever. brought it to a different mechanic and they brought me into the bay to show me the TAPE that was used as well as as several installations that were cracked and jostled other parts and caused more damage than they had repaired. i work with four other people who used to use their service department and had endless problems. oh and i just bought a new car and the vw STILL runs just fine thanks to my amazing Volkswagen mechanic in Montgomery. read more

I purchased a car here recently, Jamal was my salesman. I found it to be a good experience - my questions were answered clearly, I was given ample opportunity to ask questions, I didn't feel pushed into anything sales-wise which is something I think a lot of people feel intimidated by with big purchases like this. The color and trim vehicle I wanted wasn't in their inventory so my salesman located it at another dealership and I had it in less than 2 days. The entire process was pretty quick and easy. I have not yet returned for any maintenance etc so if necessary I'll update my review then, but for now I can safely say I'm happy I chose this dealership for my new car, which is really gorgeous and runs great :) read more

I was a customer for six years with Compass. I leased two CX5s with them and serviced them there as well. Recently I returned to purchase a new CX5 and came to what I thought was a good deal with the salesman and his manager. I informed them that I was leaving to discuss with my wife and I would advise them of my decision in an hour or so. I called back 30 minutes later and countered at 300 dollars less. The salesman checked with his manager who called me back 10 minutes later. Not only did he not accept my counteroffer he advised me he could not sell me the car at our previously agreed upon price. In fact it was 900 dollars more than we originally agreed. Needless to say I walked away from that offer and instead went to Wayne Mazda who bested Compass by 1400 dollars plus I get free oil changes for the life of the vehicle. I will never set foot in Compass again. Also, all my attempts to contact management to vent my disappointment were ignored. Look elsewhere for your Mazda's. read more

every time I leave that place i leave angry and frustrated...First off my salesman did not turn in my window sticker to my insurance company like I was told he would do - I ended up having to take my car somewhere to have pictures taken of it and found out I didn't have collision on my car for a period of time. when I called to complain I was told, "this is a common mistake and as long as everything is ok now - it shouldn't be a big deal". no apologies at all no sympathy. IT WAS BIG DEAL TO ME! another time I waited for 2.5 hours for a scheduled, by appointment, oil change - when asked what was going on the guy told me "we are understaffed". I completely understand understaffing I do not understand why this was not communicated to me upon arrival. I would have had someone come pick me up and driven me back later. third time I made an appointment for a detailing service and an oil change. well the man who scheduled me never put in the detail service and so that didn't get done - which was very disappointing! it's hard to find time during the week to get things like this done! so now I have to go another day. I end up leaving extremely frustrated every time I have to deal with this place. I love my car and it's a lease so I am unfortunately stuck going back there. read more

The only thing this dealership has going for them is the location and the fact that they sell Volkswagen's and Mazda. I'm very disappointed in the Mazda that I purchased New and traded in my VW. Should have never done that but the worst part is the service. When you purchase a new car from them and it has problems the dealer will not provide a loaner car, yes I said NEW!!! Not only do they not call you to keep you informed about your vehicle. They like to play games with you on the phone when YOU the CUSTOMER has to contact them. Beware when you do; the receptionist will say he's not available.. Oh wait; he did leave me an update. Umm ok why didn't you say that when I first called and explained my situation ! Also beware if they do give you a loaner car from a car rental place, they will try to charge you!!!! I don't recommend this dealership for any service, the sales people are nice but then again they're making money right!!! The owners walk around the place and won't even make eye contact with you. They obviously see you more than some their own employees. Oh and the joke is, when you do call to speak with one of the owners, you just may get that service manager to pick up the phone... Buyers beware!!!! read more

The owner Gordy investigated the event below and reached out to speak with me. He was very professional on the phone and concerned abut what happened. I could tell he really cares about his business and wants to do the right things by his customers. I can accept that what happened below is an isolated incident and have every confidence that Gordy will ensure this does not happen again. My buying experience here was a 5 star event and I have no reservations about going back. Be very WARY!!! Let me preface this by saying the folks at Compass Mazda have always been courteous and pleasant. The place is clean and scheduling appointments is also user-friendly. I also have never written a negative review until now. I brought my 2-year-old Mazda CX9 for a 40,000-mile service. The work that was required included a simple oil change, rotate tires, etc. The service tech than came to the waiting room and said he had bad news, the reservoir that holds the windshield washer fluid had a severe crack in it and the fluid had all drained out. He said it would need to be replaced and would cost $350.00. I said why so much for a plastic container and he responded that there is also a pump that would need to be replaced. He said it was a potential safety hazard and I agreed but asked him to hold off because it did not make sense. He also said the wheel well was bent and it would cost $200.00 to repair. In all my years of driving I never had either one of these problems, I asked him to hold off on everything for now. He then went on to say the bearings were going and the exhaust system was beginning to rust and should be replaced next time I come in. I have a Toyota Camry with 220,000 miles and the exhaust system is fine. I drove the car home and decided to check the windshield washer fluid. The reservoir was full and the pump was working fine. There was a small crack on the top near the cap, which could easily be fixed with a patch kit. This morning I spoke to a close friend who was a mechanic. He said all exhaust systems rust you absolutely do not need to replace an entire system after 40,000 miles and he said bearings are either good or bad they don't "begin to go." He will check the wheel well and my guess is that it is not bent. This was a clear case of deceit it is a shame given I leased the car at Compass and until now took it here for all the maintenance. My advice to anyone who takes their car here is if you have any suspicions on a repair get a second opinion! read more

Excellent customer service! I live closer to another Mazda dealer but Jeff and his team at Compass are top notch. Would highly recommend!

Another excellent service visit. Oil and filter change, rotated tires, checked alignment even washed my car and vacuumed the interior. Very pleased. Took only about 45 minutes too! read more

We recently bought 2014 Mazda6 Grand Touring from Compass Motors. It was one of the most pleasant new car buying experiences we ever had. We first searched on the web for nearby Mazda dealers and inquired about the price through phone and e-mails. We assured dealers that we would not use their price to negotiate with other dealers after getting their initial quotes. We got the best deal from Compass Motors which is some 120 miles away from where we live. Their price was significantly lower. We fixed the deal on the phone. We were little concerned that when we go to pick up the car they would aggressively try to sell us other products (extended warranty etc., carry over from my last car buying experience). But when we went there to pick up the car we were very pleasantly surprised. There was no aggressive marketing. In fact we were out within an hour (most of the time spent in learning new features on the car etc.). I must thank Compass Motors and especially Jordan Ramos for excellent customer service which exceeded our expectation. We will highly recommend this dealer if you are in the market for a new car. read more