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    Johnstons Subaru

    2.8 (66 reviews)
    Closed 9:00 am - 7:00 pm
    Updated 2 weeks ago

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    Jill O.

    I just had a great experience at Johnstons Subaru. Upon walking in, my first impression was how clean and spotless the dealership is! I appreciated that the salesmen did not immediately start hounding me. It's a very low pressure environment. When I was ready, a salesman approached me and was able to answer all of my questions very thoroughly! He was so knowledgeable and made me feel comfortable and gladly answered every question, no matter how simple. When I walked out the door that evening, he gave me his cell phone number if I had any questions. I ended up texting him numerous times with additional questions and I appreciated that he was so responsive. I also went back on two more occasions, once with my husband and once with my daughter, to make sure that this was exactly the perfect card for me in my family. I ended up going back to buy the car two weeks later. If you are looking for a great dealership and more importantly the highest rated safety car on the road, head over to Johnston Subaru.

    Crystal M.

    My partner and I recently traded in our Subaru Crosstrek for an Outback and had an amazing experience. We were helped by Steven, Tony, and Michelle. Tony gave us a solid trade-in deal, Steven showed us all of the bells and whistles and even set up our phones to the Subaru app when we picked up the car. There was no pressure at all to buy. We'll definitely be buying our next Subaru here in the future!

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    17 days ago

    Robbie was our sales person and karen was our financial. Both of them were great to work with and we love our new forester

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    Ask the Community - Johnstons Subaru

    Review Highlights - Johnstons Subaru

    Tony and Ray were not only the most honest, helpful salesmen but also the most sincere and nicest.

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    Johnstons Toyota

    Johnstons Toyota

    (120 reviews)

    My wife broke down in the middle of the road in front of Johnstons today. She was disabled for…read moreabout 30 minutes before a Good Samaritan helped move the vehicle to the side of the road in front of the dealership. I showed up and parked in front as I attempted to diagnose the issue to hopefully get the car started to at least get to a parking lot. Ironically, staff from surrounding businesses came over to offer assistance. The car place, nope. I watched as employees came outside to take their breaks, walk the lot and not once did someone stop and ask if we were okay. They did look. I sent my wife off as I waited for the tow. I was able to get the car started and as I let it run, I went to ask an employee if I was able to park in the lot for safety. He ignored me and walked away, looking over his shoulder to see where I was. I sat for an hour before the tow driver arrived. He even laughed that the dealership had a great opportunity to go for the assist and sell a new car. Nope. I wasn't thrilled the last time I visited them to entertain vehicles. I definitely will not consider them moving forward. It's not up to the business to assist a disable vehicle that's not one of their lot, it's not their job. However when the vehicle is right in front of your showroom, human decency would say to check on them. Especially when you have mechanics that might be able to diagnose, assist and make a few dollars in the process.

    They are using switch and bait they estimate your payment on their website and switch when your in…read morethe showroom their website said I can purchase a 2023 Camry for 23,985 267.00 per month 4.49 apr 72 months with 10,000 down the interest rate went to over 7 percent I showed the sales person the website quote so they lowered the interest rate but then messed up my trade in, on their website they offered me 1200-1800 for my trade through KBB which is what they use to aprassise vehicles but when the appraised my vehicle at the dealer they used carfax appraisal and showed me the carfax appraisal for 800 dollars my estimated payments went from 220 to mover 300 per month. please beware check you numbers shady dealer.

    Nissan Kia of Middletown - Email to Heath the manager

    Nissan Kia of Middletown

    (73 reviews)

    The good is the first time I took the vehicle in they were very polite and the complimentary car…read morewash was a good thing. The bad is Just a few months later the car isn't so new. And I saw a MIL light (engine light) came on after an oil change the week before, and made a call. She said she would make it urgent to get me in. Unfortunately, she called back and said not till Monday. Maybe I could have gotten some help over the phone being that it's the holiday weekend, but was simply told not till Monday. On Monday I gave her the key. Later, She came to the lounge and told me what they did and did not find, but not how much I had to pay for that service. They never told me I had to pay for checking the glitch! Was it my fault the light came on? Was the MIL light faulty? But I went to the window to get the keys and was told to pay. Why didn't the service person tell me that? Her reply was " Any time you come here you will be charged a fee unless it's under a warranty for a defect ." But I was just here a week ago for an oil change. "He ran a Diagnostic on the vehicle you have to pay for his time." Let's be real: he hooked up the car to the machine and walked away to work on another car till it was done. The fee could have been waived, I spent that morning trying to get a reasonable car rental to get to work. After sharing my story with my brother similar incident at his Neighborhood Nissan but he did get the fee waived.

    If I could give ZERO stars I would. The car sales man Yahveh knew nothing about the car I was…read morepurchasing, which caused me to have to do my own research to find out what I needed to know. When I went to pick up the car the key was malfunctioning, I was then told a new key would have to come from the factory dealer, & I would have to place the order then be reimbursed. This information was given to me by the MANAGER, Heath, who sat in my face & deliberately lied about the reimbursement. I emailed him 3 times with copies of the receipt & left multiple messages just to be ignored. DO NOT BUY A CAR FROM THEM!!

    Healey Chevrolet Buick

    Healey Chevrolet Buick

    (63 reviews)

    On 12/9/2025, I Clay Wilson had a service appointment for the malfunction of the driver's chair…read moremassage feature. My service rep was Brian Kolesar. On December 18th, 2025, I returned To W.S. Chevrolet to have the now received part for the massage feature. Cleaning my truck myself (like always) on Jan. 4th 2026. I noticed a hole in the leather side door panel. I called on Healey office immediately to leave an email for the General Manager Louis Roselli. 10:30 A.M. No call back.. I called again and was able to spoke with Brian Kolesar. I sent over 3 pictures of the damage. Brian emailed me back stating he received the pictures and he would get back to me (this was at 11:42A.M.) At 1:57 P.M. I received a call from Matt N. (Service Manager) Matt stated to me: "No part was order". "Who do you expect to pay for that?". " It's a used truck maybe it was there already". "I will have Lou (General Manager) give you a call". Once again, Matt dismissed me and called me a liar. That hole in the leather panel back door driver's side was not there before service on 12/18/2025. I am the only driver of the vehicle. No one has ever sat on the back sit since I have taking ownership. I am the only person handling the vehicle, no one else at all. This is a refusal to fix the damage W.S, Healey Chevrolet caused. Problems started in September of 2025 was the customer service dept and has not stopped with the damaging of my Truck. I would like my door panel fixed. I will update what the next step will be. Clay Wilson

    I brought my 2019 Chevy Silverado to this dealership on 11/11/2025 for a simple transmission fluid…read moreflush/exchange. I chose a Chevy dealer specifically because I expected professional work, proper handling, and accountability. Instead, what I got was the exact opposite. During that visit, they performed their so-called "multi-point inspection" and claimed everything was fine. There were zero leaks, zero issues noted, and the truck left their shop in solid condition. Fast forward two weeks, and suddenly my truck has two major failures: * A leaking radiator * A leaking oil coolant line These leaks were absolutely not present before their service. I check my truck regularly, and I know exactly what condition it was in prior to this appointment. I brought it back expecting the dealership to stand behind their work or at least take responsibility for what clearly happened after their hands were on it. Instead, they quoted me over $4,000 to fix problems that mysteriously appeared right after they serviced it. The idea that both failures suddenly appeared right after their service is impossible to ignore. Something was mishandled during the flush or damaged while the truck was in their care -- there is no scenario where these issues were present beforehand. For a dealership that prides itself on "factory-trained technicians," this experience shows the opposite. I brought my truck in for routine maintenance and walked away with thousands of dollars in sudden, "unrelated" failures that were never present before. Absolutely unacceptable. I will be escalating this further, and I would strongly advise anyone reading this to think twice before trusting this dealership with any major service on their vehicle.

    Friendly Acura Of Middletown

    Friendly Acura Of Middletown

    (23 reviews)

    I have owned an Acura for five years now, and I truly love my vehicle. When I first purchased my…read morecar, my sales representative, Gary, was wonderful -- genuinely one of the kindest people I've ever worked with. I have nothing but positive things to say about the sales team. Unfortunately, my experience with the service department has been extremely disappointing. For the past five years, I have consistently brought my Acura RDX in for service -- typically on Saturdays -- and have never had any issues with my vehicle or with prior service visits. This past Saturday, I picked up my vehicle with no indication that anything was wrong. I drove home as usual. The next day, while heading to a family event, my husband noticed a strange noise coming from the passenger side of the vehicle. At first, we assumed it might just be moisture on the brakes. However, as we continued driving, the noise became louder and more persistent -- specifically when braking. I immediately called Acura to arrange bringing the vehicle back in Monday morning. At that visit, I was informed that my brake pads were completely worn down. I was shocked to learn that either the inside brake pads had not been inspected, or only the outer pads were checked during my Saturday service. At no point was this mentioned to me, nor was it documented on any of the paperwork provided at pickup. To make matters worse, I was then quoted an additional $600 to replace the brake pads -- an issue that should have been identified and communicated just days earlier. I was extremely upset knowing I had been driving my daughter around all Sunday and Monday in a vehicle with brake pads worn "down to nothing," without any warning from the service team. I trusted Acura's service department to properly inspect and maintain my vehicle. This experience has completely shaken that trust and has been a major disappointment. Unfortunately, I will not be returning to this Acura service department in the future!!!!

    I regret my decision to work with this dealership. I was charged over $500 for motor vehicle fees,…read morebut it has now been 9 weeks and they have yet to process the necessary paperwork. Despite multiple attempts to follow up, the dealership has been unresponsive, and when I do hear back, I'm often lied to or gaslighted. I also recently received notice from my lender that they still have not received the necessary documentation to list them as the lien holder on the vehicle. This is a serious oversight and a clear sign of the dealership's lack of professionalism and attention to detail. The lack of accountability and transparency is unacceptable. If you are looking for reliable service and timely paperwork processing, I would strongly advise against doing business with this dealership. I'm still waiting on a resolution, and at this point, I'm unsure when (or if) it will be resolved.

    Johnstons Subaru - car_dealers - Updated May 2026

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