Robbie was our sales person and karen was our financial. Both of them were great to work with and we love our new forester

O-M-G! Absolutely fantastic experience at this dealer! Showed up in early April looking at options. Having already been to Toyota and Honda I was upfront that I was only looking and not ready to purchase anything yet. Both Toyota & Honda reps weren't as pleasant as they once were when I said I wasn't going to buy anything YET, though I had every intention of buying sometime over the next few months. When I stopped in this dealership I told the sales guy up front, I'm only looking and I am in no way ready to buy anything. Not only did he respect that decision he gave me A LOT of his time showing me the car I was interested in and all its features & functionality. I expected him to just be like, "There is the car, look and get out of here stop wasting my time!" But nope, the sales guy, Don, was super patient, kind and never pressured me to buy. He gave me pricing options, gave me ideas of what I'd be spending based on what I wanted but never ever pressured me in any way. I thanked him and said I'd be in touch in several months to buy. That was the end of that, Don never ever harassed me or pressured me to buy anything. Well sooner than expected I stopped in true to my word that I'd be back to buy from my sales guy. I went ahead and purchased the car I was looking at and the entire transaction was absolutely pleasant. My sales guy Don was amazing and his finance team was just as spectacular, but I guess finance always goes well when you have great credit; LOL! I know dealers get pooped on for service but the sales team at this location is superb. I can only hope and pray my service experiences are just as pleasant. All I expect from service is a smile and competent mechanical techs that can take care of my new wheels and keep her running smooth for years to come. read more

Johnstons Subaru - 2024 - Car Dealers Near Me - Middletown, New York

Not only was I ripped off when purchasing a vehicle, their customer service and service department are rude and nasty, with a sense if entitlement! DO NOT PURCHASE OR SERVICE YOUR VEHICLE HERE! read more

Don't bring your car in for express oil change and rotation all the guys there smoke weed in the bathroom you don't want them driving your car or missing anything read more

I'd always wanted a Subaru, after hearing my former co-workers rave about theirs. When my 2014 Ford Focus began its decline, I made an appointment to visit Johnstons Subaru in Middletown. The experience was no fuss, no hassle and all the success. Andy Carlson, the salesperson, was phenomenal. I told him what I wanted - a 2025 Impreza - and I sat in the show room model and then we took a nice, 3 mile test drive. I said, "SOLD!" The financing was NOT an issue for I was able to pay cash for the vehicle. No messy haggling, no angst. FWIW, the finance lady told me interest rates went up two percentage points between Monday March 31, 2025 and Tuesday April 1, 2025. Just a heads up to those who need to finance a new vehicle. Before I drove off the lot, Andy Carlson pointed out more features of the car. He had my new registration AND insurance card ready to go. AND my old plates on the car too. I drove off the lot with my new Impreza and no worries about the car falling apart on me. read more

A giant warning to all people, never, ever bring your car to this place. It is a predatory business, it is absolutely guaranteed that you will get ripped off. The service writers will tell you that your life is in danger if you don't do certain things they suggest to work on your car. If they see you are some clueless person about cars, you are going to get robbed for sure. I've been there 3 times to get info on my car problems, I knew exactly what was wrong, they tried everything in their power to rip me off with some wild estimates for work they just made up . If you have no choice, you can see what they say about your car but do NOT let them do any work, bring it somewhere else. read more

My significant other and I were in the market to buy a certified pre-owned Subaru and a car at this location caught our eye. We got in touch with Colleen and scheduled an appointment to see the car that next Saturday. The dealership is a hike from where we live, well over an hour. While driving there, I got this feeling in my gut that we should call them to confirm our appointment. The first thing we asked was can we talk to Colleen we have an appointment this afternoon. The man on the phone said in a confused tone that Colleen was off that day. Who the hell schedules an appointment on a day they know they're off? But wait, it gets worse. We figured ok, this woman doesn't want to get paid, fine. Can we see the car with a different sales rep? The man on the phone told us that the car wasn't even at the dealership that day. It was at the detail shop. It's a good thing we called early into the trip. I couldn't imagine the conniption I would have had if I drove over an hour to a dealership where the woman I was supposed to meet flaked on me, and the car I wanted to see wasn't even there... Hugely incompetent and unprofessional to a degree I have never seen. I would not recommend this dealership to anyone. read more

I went to Johnsons Subaru to have my car serviced, while I waited I walked over to look at the new subarus. I was greeted by Michael Nazzaro who was so friendly and personable. I was immediately comfortable talking to him. It surprised me! In the past, when I bought a car. I was greeted with fake salesmen with fake smiles who would give me the hard sell, which made me feel like all they cared about was selling cars and they couldn't care less about me as a person. I was just a number. I never felt like they were being honest with me. It would always ruin the car buying experience and leave me feeling like I was being taken advantage of and not valued as a person. I knew right then and there that my next car purchase was going to be at Johnsons Subaru. When it came time to purchase a car. I made an appointment to see Michael Nazzaro and let me tell you. This was the absolute best car buying experience from beginning to end. I am not a young woman and I have a lifetime of experience dealing with all types of people. I thought I made a good decision to work with Michael Nazzaro, because I found him to be a honest and a good person who would listen to me and help me find a car and he did exactly that!! But what I found out to my surprise was all the people who worked with me at this car dealership like Tony Monti and Derek Martin are really nice honest people who worked with me every step of the way in making this car buying experience the most pleasant, fun and easy experience of my life. I can't say enough good things about these people. I plan on continuing to have my car serviced here in the future and will recommend them to all my friends and family. read more

Was told we had to move our car after parking even though there were no signs and that was the only open spot in the parking lot other than a handy cap spot read more

I just had a great experience at Johnstons Subaru. Upon walking in, my first impression was how clean and spotless the dealership is! I appreciated that the salesmen did not immediately start hounding me. It's a very low pressure environment. When I was ready, a salesman approached me and was able to answer all of my questions very thoroughly! He was so knowledgeable and made me feel comfortable and gladly answered every question, no matter how simple. When I walked out the door that evening, he gave me his cell phone number if I had any questions. I ended up texting him numerous times with additional questions and I appreciated that he was so responsive. I also went back on two more occasions, once with my husband and once with my daughter, to make sure that this was exactly the perfect card for me in my family. I ended up going back to buy the car two weeks later. If you are looking for a great dealership and more importantly the highest rated safety car on the road, head over to Johnston Subaru. read more

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me and my wife just purchase a brand new SUV of course if you browse on there website there are packages included but a backseat protector and a cargo rubber mat wasn't there I just found out when I got home And double check on there website and by the time you call them they don't bother to help you with your concerns. I fell bad with this dealership. read more

My partner and I recently traded in our Subaru Crosstrek for an Outback and had an amazing experience. We were helped by Steven, Tony, and Michelle. Tony gave us a solid trade-in deal, Steven showed us all of the bells and whistles and even set up our phones to the Subaru app when we picked up the car. There was no pressure at all to buy. We'll definitely be buying our next Subaru here in the future! read more

Johnstons Subaru - Car Dealers Near Me - Middletown, New York

They serviced my battery twice within 4 months $43 .... Sent an email but never got a response. Mentioned it to Sofia in service today and she deducted it from the Service Invoice. More troubling to me is the Oil Change I was charged for was not performed. I came home, opened the hood, oil filter was dusty and slightly rusty ( car is driven infrequently) . The oil was brown and I had to add a quart to bring it up to an acceptable level. This poor service could have resulted in a costly repair. I don't know too many people who check their oil 35 minutes after leaving Honestly I think the mechanic saw the existing Oil Change Sticker indicated the oil had another 1,000 miles left before the next oil change. I called Sofia, she apologized and asked me to bring the car back so they can change the oil and offered a free oil change in the future. I've been in the Service Area 3 times in the past year, not one person looked up at me to ask me if I needed assistance. They were busy looking down at their screens and cell phones or chatting about music preferences. I'm 6'-4" , I stand out like a sore thumb. Today, a very busy service person stopped in her tracks and asked me if she could help me, Sofia. I had already been ignored by two people sitting at their work stations. If you find the need to use Johnstons Service Department make sure you ask for her, she is responsive, texted me to update the status of my repairs ( front axle, air conditioning compressor $2,000. ) answers the phone. Immediately addressed the issues with the service department. Very patient When we dropped the car off she appeared to be training a coworker, that's a good sign. The car was washed and plastic sheeting was placed on the seat, we scheduled the use of a loaner car, no issues there. Air conditioning is ice cold, steering is much tighter. Sales people sell the first car, Service People keep customers coming back. read more

Johnstons Subaru - Plastic clip not reinstalled after replacing plastic trim - Car Dealers Near Me - Middletown, New York

buying a car was a better experience. service is bad. Maureen Jones is rude, Makes the service dept really bad. hate getting my car service there. Will not be back at middletown for service if I can help it read more

We have been a customer of Johnstons Subaru for many years. We had a recent problem with our Legacy. We would like to thank the General Manager Chris Lee and the awesome service department for being very helpful in regards to our recent service visit. Thank you for all your help! Sincerely, Bob and Lisa Simon read more

The sales staff is very nice. They don't pressure you and they are professional. If you want to pay the MSRP or very close to it, then this is the place for you. I like my money and I work hard for my money. Tony, the sales manager, refused to take more than 1% off the MSRP for a new car. I asked for 2.4%. I do not feel that is unreasonable. It is at Johnston's. Someone needs to tell them that it is not 2022 anymore. read more

12/20/2019 Still waiting... over 2 1/2 hours for an oil change and tire rotation. Got here at 2:30...it's now 4:50. I was hoping the new location with more service bays would fix this problem. After leaving the dealer I noticed the oil change reminder sticker was not on the window. My hood wasn't fully closed. My tires weren't rotated ( I know b/c one of my rims has a ding in it and it was on the right rear tire when I brought the car in. 12/21/2019 Checked my oil (which was supposed to be changed yesterday). Down almost a quart and the oil is dirty. Dealer also never topped off fluids. Called dealer to complain about dirty oil and no tire rotation. Was told sorry by the service manager and to reschedule my oil change, they'd take care of it. 12/27/2019 Checked my oil before leaving the dealer. Oil has been changed. Again, they did not rotate tires (specifically asked them to when I handed car off). Same rim with mark is still on the right rear tire. Fluids not topped off. Complained to service manager. Definitely NOT buying any more vehicles from Johnston's. Was looking at a new Toyota for towing a trailer. Still looking, but won't be going back to Johnston's. They're the closest Subaru & Toyota dealer. I will drive further to buy & have my cars serviced elsewhere. read more

The new location is great! Spacious, clean, and organized. I bought my car ~4 years ago and go to Subaru for maintenance (oil change, filter change, inspection, etc). They let me know what I need done soon, what can wait at a later time, and what I don't need. I don't feel taken advantage of like I used to feel when I had my Nissan. Everyone is very friendly and remember me so I don't feel like another face in the crowd. I had a recall once and they reached out to me to make an appointment to change the part. The free external car wash and access to the vacuums at the near by car wash with each service is a plus. Only downside is the wait time..it's a bit unrealistic. Was told an estimate of 1 1/2 hours, but waited just over 3 hours . It was unusual from previous visits. Possibly hiccups in the new location or staff..not sure. read more

Fiancee took her car in for a recall with nothing else wrong with and when she got it back her brake were making a noise on Driver side front they were wore down to almost nothing and the passanger side had a lot of lige left on the pretty sure the changed them out. read more

They tried to charge me thousands more then any other Subaru dealership I got a quote from!!! I matched the EXACT options on a Legacy. Big mistake. I will never buy a car from them. At least the sales people are nice and not to pushy. Now on to service. It just gets worse and worse. I could write pages about how bad my experiences were. The mechanics themselves are good. Parts and service are miserable. Parts manager and service manager should be fired if they want to be a respected place of business. Hey newish Owner's, your well respected members of the community...clean house and turn that place into a more profitable business by telling the staff to be polite and have true integrity, or firiHint hint. read more

I purchased a new 2020 Subaru Outback from a dealership on Long Island just before moving to the Rock Hill area in New York. The closest dealership to me now is Johnstons Subaru. This past weekend, my new car, with only 1,250 miles on it, would not start. I called Johnstons Subaru for service and this has been my experience to date... 7/24/20 4:30 pm: Called Johnston Subaru because my brand new 2020 Outback isn't starting. Gabby answered the phone and said the next appt. is 8/13/20. I said that is not acceptable - I have a brand new car that is one month old and is completely dead. She said she would transfer me to someone in service to see if they could take me right away. She transferred me back into the automated voice system. I reconnected with Gabby and she then transferred me to Maureen's extension. I got Maureen's voice mail and left a detailed message. As of 11:45 am 7/25/20 Maureen hasn't returned my call. 7/25/20 11:45 am: I called Johnston Subaru and got Brooks. He said that no one in the service department was picking up and that he would send an urgent message for someone to call me back. I told him that I expect a call back from someone within an hour. 7/25/20 12:45 pm: No call from Johnston's Subaru... 7/26/20 9:00 am: No call form Johnson's Subaru... I will update this review over the next week based on my experience with Johnston's. I am incredibly disappointed with my new Subaru and exceedingly disappointed with Johnston's Subaru's lack of responsiveness. Update - Monday 7/27/20 12:30: Still no return phone call from anyone at Johnston's Subaru. So I called them AGAIN. I was told that Julie the Service Manager has me on her list of people to call and that I will hear from her soon. Still waiting.... 7/27/20 2:30 pm: Still no return phone call from anyone at Johnston's Subaru. Julie the manager never called. I called again and asked to speak to Julie - I was transfer to her voice mail. I left a message begging her to please call me back. 3:00 pm: Still no return phone call from anyone. Called again - asked for Julie. Toto, the representative who answered the phone said she is unavailable. I explained that I have called multiple time and still no one has returned any of my phone calls. He said he will leave another message for Julie. 4:30 pm: Julie returned my call. At this point, the service department closes at 5:00 pm, so I have now been fully 4 days without a car...just because no phone calls were returned. Julie agreed to have the car looked at tomorrow (Tuesday 7/28/20) if I have the car brought in via flatbed through roadside assistance...and no, they don't have any loaner cars. Tuesday 7/28/20: 9:00 am: Brought the car into Johnston's Subaru. Julie did not come out to greet us or to apologize for the terrible service to date. Cameron provided assistance getting us checked in and I had to find a ride home since there were no cars that Subaru could loan me while my brand new car was being looked at. 2:00 pm: Cameron called to say that my car was fixed and the problem was a bad cell in the battery. A new battery was installed and I can come pick up my car. I was unable to get a ride there before the service department closed. Wednesday 7/29/20: 10:00 am: Arrived at service department. Two representatives available, one helping a customer and one appeared to be doing paperwork. Neither representative acknowledged my husband and I standing there. I finally asked the rep (doing paperwork) if Cameron was in. He replied, "Yes, he's here today, he should be back soon.". That was it - no attempt to help us.... After standing there for 15 minutes, a woman named Maureen asked if we were being help, to which we replied "no". She said if you are just picking up [your car], I can help you. So she pulled our folder and completed the paperwork so that I could take my car. I asked if she was "Maureen" and she said she was. I told her that I had left a message on her voice mail 5 days ago and she never returned my call. Obviously - at this point - she needn't worry about returning that call. She replied "Obviously - well I'm glad your car got straightened out. We just got new phones". There was no attempt to apologize for not returning my call, nothing. There are pervasive indicators that the staff at Johnston's Subaru are in dire need of training to improve their skills to provide quality customer service. I understand that even a new car can have mechanical issues that need to be fixed. But to be without transportation, after I just spend $38,000+ for a brand new car - solely because the service department lacked the responsiveness to call me back - that is inexcusable!! Unfortunately Johnston's is the only show in town for Subaru repairs unless you are willing to travel 30-40 miles to the next closest alternatives. Let's hope Johnston's uses the information from this review to retool their service department and do a better job in the future. read more

CHRISTINE ROMAN, an employee of Johnstons Subaru, was completely unprofessional after trying to tell my wife that it would be 1000.00$ for new tires and I told my wife that we would shop around for tires. Then she tried to tell my wife that we have another set for 900.00$ I still said no. First of all my wife was there for a free oil change... yes the inspection was over due. Basically they told my wife if you don't pay what they want for their tires we wouldn't be able to get passed inspection. I got there and asked to speak to whoever did the inspection. That's when Christine Roman started to get mad and start yelling in front of my wife and 2 kids.. she was pushing me out the door as I was trying to get my kids and wife in our car. I was trying to get my wife to drive out of the garage and I was going to my truck which was in the parking lot... Christine Roman continued to follow me out into the parking lot and continued yelling. Finally got my family out of this horrible situation and we left. We went home and I called the supervisor, she eventually told me she was actually there when the inspection was getting done and would have been happy to show me the tires... I said that would have been great but I was getting yelled and pushed out the door. The supervisor eventually told me that the front tires were fine and it was just the back ones, but "it's policy" that if there is a problem with one tire you have to change all 4 tires. She also told me she had to send Christine Roman home because of the way she was acting. Just for the record I just drove through 3-4inches of snow a day or two ago before we had gotten to Subaru so I knew those tires were perfectly fine. Went to my mechanic, he said he would have never failed those tires and they were close but that I have at least another 5000 miles left on those tires. I have had big problems with Johnstons Subaru and Johnstons Toyota. I WILL NEVER GO BACK TO EITHER ONE!!! read more

After looking at the cars listed on line decided to take a ride to dealership. There was no pressure we were able to look at the cars until I found the one seen online. Then when we entered dealership we were greeted promptly and introduced to Greg our salesman. We took the car for a test drive and Greg answered all my questions not only about one be driven but our models I might be considering. Once back finance department was polite and finished up all the financing details. Pick up was was smooth. All the paperwork was ready. The car was detailed and had a full tank of gas. Nice surprise! Great over all experience. read more

This Subaru dealer along with the staff are horrible. They don't do anything right. My sister brought her 2018 WRX in because the. check engine light was on and they gave her the run around. They told her they needed the part and a day later, they told her it was in and then she had to call back and they told her it wasn't there. Then they took two more days to install the part. I wouldn't recommend going to Subaru location to anyone unless you wanna throw your money down the drain. read more

Great service! I recently just graduated college, moved back home, and needed a car. I decided to look into Subaru, which I am glad I did! I worked with the Sales Rep. Alfredo who was very attentive to my needs in a car. He also understood that I needed to be able to afford the car since I just graduated. I highly recommend going to him because he went above and beyond to give me the price that worked for both of us. I walked out of there with my Island Blue Subaru 2019 Hatchback and could not be more in love! Thank you again Alfredo!! read more

Johnstons Subaru - Car Dealers Near Me - Middletown, New York

I am on my 3rd Subaru with the most recent once being from Johnston's and it was the best sales experience. I bought a brand new Forester from Michelle H 2 years ago after having Legacys. I am so happy with my Forester, I know I won't own anything else. I might upgrade in the next year or so if they come out with a color I've been longing for since trading in my copper Legacy. If you want the best, ask for Michelle in sales. I am still thankful for everything she did for me, she had me in my Forester in less than 24 hours from start to finish. I exclusively use their service department. I prefer to deal with Maureen if she's there, I've had some not so great interactions with other service advisors at the desk but Maureen is exceptional. If you don't check-in or deal with Maureen, please make sure you have enough crayons and patience to explain what you want done with your car or just email Chris directly because you'll probably have to anyway if Maureen isn't there. read more

Let me start off by saying that all the salesmen who work at this particular dealership, are on their period. That being said, if you are looking to be treated with disrespect, this is the place for you. If you strive to pay the maximum amount, please, go here. Deals? Bargaining? Those words aren't in their vocabulary. At the end of the day, these sales"men" only care about the money, not your needs. Honestly, you're much better off traveling a little further to find a better deal and experience. read more

Recently purchased a pre owned outback. I worked with Dave Ammision and he was very friendly and professional. Didn't rush me and we test drove quite a few different cars so was very patient. When i forgot my old plates the night i picked up my car, he delivered them to my house the next day. I also worked with Michelle Hargood( i think that's how to spell it) and she was fantastic! Explained every detail of the financing and when i didn't really understand a few things, she went over until i felt comfortable. The only con to the entire process was that the car has a very small "ding" in the front fender that was supposed to be removed before i picked up the car. It was never done so now i have to go back which is not close for me. Michelle gave me a "we owe" statement so it will definitely be taken care of without charge. All in all a nice experience and i would return. read more

After having difficulty getting an inspection appointment at Mid-Hudson Subaru, I called the service department at this location twice. I spoke with an exceedingly rude customer service rep named Colleen, who instead of checking for appointment availability, gruffly forwarded me to an answering machine both times. As a customer who purchased my car from a local Subaru dealer, I certainly did not feel taken care of and will never take my business to this establishment. *Note - I left a prior review earlier this week which was taken down. It would be nice if someone from Subaru contacted me rather than have Yelp take down my review, which was an honest account of my experience trying to get a service appointment. read more

Brought my car in for service 2 weeks ago. Every time I call to check the status, I'm either told it hasn't been touched yet and to check back "in a few days" or they don't pick up. When I do get someone, they're quick to offer a rental (which hasn't materialized AT ALL) or they try to sell me a car. After this, I will not EVER deal with them and will tell everyone I know to stay away from there. Tomorrow if there is similar or no response, I will move up to the State Attorney General and the Consumer Affairs division. I will post an update. read more

I usually don't leave reviews put feel its warranted. I brought my car there for an Inspection and oil change. They said I had 3 bulbs that were out and would fail Inspection. I said just fail the car I'll change the bulbs myself Also they said my air filter and cabin filter needed to be changed. This was all a lie, I just changed the both of them 2 weeks before! Impossible. When I arrived their was only 1 bulb out. I asked how I could need the filters changed I just changed them? She said I don't know that's what the mechanic said. I asked about the 2 additional bulbs being out and said there was only one I thought you said 3 were out for which there wasn't a response? It's a shame, Everyone needs to make money it's a business I understand but don't lie. read more

Great sales experience but absolutely terrible service experience. Want an oil change? You're waiting a month from the request Call service? You'll be transferred 2-3 times and end up getting a machine. Schedule online? When you arrive, you'll be told "The computer didn't give us enough time. It's going to be a longer wait" I don't like having to jump through hoops to obtain routine service on my car. I don't like poor customer service after you've obtained $30k of my money. I'm brand loyal but I will not be dealer loyal. Thank goodness for the JD Power and Subaru surveys that I get to share my experiences. read more

Had a great experience today working with Dave Amisson. After owning 4 Nissan vehicles I Purchased a Subaru Outback today I stopped in a few weeks ago met with Dave and reviewed my needs and the Subaru line I did my research and returned to review I'm really excited to be a Subaru owner and thank Dave for his patience , product knowledge and gracious demeanor Thank you!!! read more

Overall not a bad experience. Love my new car. I would go back because they were quick and I did not waste much of my time. However they will loose two stars for making the experience only typical, recently my wife purchased her new car at a Honda dealership where there was no haggling needed and a painless process. Honda is getting it right however their cars underwhelm me. This dealership still makes you go through a process of the haggle. This is not plesant. I ended up doing ok and I got a fair price but it was not the best deal I could have obtained. The problem for me was that the car I am buying is in high demand and I needed something new with AWD before winter (we moved north). I hate buying cars, do so about every four and a half to five years because I commute to work and end up with a high miles out of warranty car. The Good: - They are honest about what they have on the lot and do not have. - Process is quick, if you have the funds and credit you will get out of there fast with your car. - I managed to get within 96% of the actual trade-in value of my old car. Last time I purchased it was within 90%. You will never get a great deal on a trade in anywhere so this is sort of a sore spot with me at any car dealer. The Bad: - They don't have test drive models - If you want to order they discourage that, they focus you on lot inventory - Like the other Subaru dealers I have visited in the past the atmosphere was not really festive. Overall in around four and a half years or so I will likely be doing this again I think. I will certainly take a look at what they have in stock but also look at other Subaru dealers as well. That is if the WRX is still affordable. read more

I bought a Crosstrek today, and had a great experience with salesperson Dave Amisson. He was funny, charming, genuine, engaging and professional throughout the various hurdles that seem inevitable during the course of a car sale. I was impressed by the friendliness and efficiency of the staff, starting with the responsive helpfulness of Toto, the Internet salesperson, and including the financial staff. Dealing with such nice people made the ordeal of car buying a lot more palatable. read more

We just bought a Crosstrek yesterday. Dave Amisson was our salesperson and he was awesome. What a great experience to have a salesperson that's not pushy (thankfully because we would have immediately walked away). He was personable, friendly, knowledgeable, patient, and a very nice guy. We would definitely recommend you go see Dave Amisson at this dealership. Ted & Linda read more

I recently had an appointment at Johnston's to purchase a new Forester for myself. We have been customers of this Subaru for years, and have purchased more than 7 cars from them. Last year I purchased an Impreza and have had nothing but problems with this dealership since. There were interior scratches that were supposed to be fixed, but no one ever got back to us on a day to bring it in. We decided to give them another chance and trade our problem Impreza for a new Forster. We worked with Blake who seemed like he really wanted to help us out, and make things right, since we have been long time customers. He got us the deal we wanted, we loved the car. Then that's when the old bait and switch happens, while in the finance office we find out that instead of running all the prices on the down payment we discussed he ran it in 2 grand higher, which we definitely did not agree on. So we got back to his desk discuss some more, he goes to speak to the manager Tony. Tony comes over to tell us he can't do any better, he addresses my husband by name, looks right past me, ignoring me to speak to him. This is MY car, I'm purchasing it, I'm putting the money down and making the monthly Payments, ultimately I make the decision whether we do the deal or not. I found this to be so rude, it's 2020 women have careers and bring money into the household as well, And BUY there own cars! This is when I got up and left, I will not be returning and my family will not purchase from Johnston's again. Very disappointed. read more

I love having a newer better car but..... I hate buying a newer better car. Justin made this task very easy and couldn't appreciate it more. If you're looking I'd recommend getting a hold of him. read more

Seriously the best car buying experience I've EVER had. I worked with John and AJ, great, genuine guys. No B.S. Straight shooters. The slick stereotypical car salesperson does not exist in this store. (However, it does existing in a couple of other Middletown dealerships...) Bought a Legacy for my hubby, great car, really pleasant buying experience. I would purchase another car from them in a heartbeat. Yes, I'm gushing. Sorry, you know how icky car buying experiences can be. I'm going to brag when it when it's the opposite of icky. read more

Had my 2016 Forester towed in with an engine knock, 4 weeks later still no progress in the fix and no phone calls with any updates from the Johnstons Subaru. If there was a way to give them 1/4 star I wood. Also they would only offer me a replacement car for one week, I had to have Subaru corp. to get involved to cover the rental car. Sad but true, Don't go there !!!! read more